📍 Job Overview

Job Title: Working Student Customer Support 50-70%
Company: SIX
Location: Zürich, Zürich, Switzerland
Job Type: On-site
Category: Customer Support
Date Posted: 2025-06-25
Experience Level: 0-2 years
Remote Status: On-site

🚀 Role Summary

Customer-Facing Role: Engage with customers directly, addressing their technical questions and supporting migration exercises.
Proactive Support: Provide ad-hoc support to the Customer Support team and contribute to a smooth customer experience.
International Environment: Collaborate with an international team, leveraging strong communication skills and cultural awareness.
Personal Growth: Develop your skills and gain valuable work experience in a finance environment.

📝 Enhancement Note: This role offers an excellent opportunity for students to gain practical experience in customer support and finance, while working in an international team and enhancing their communication skills.

💻 Primary Responsibilities

Customer Dialogues: Handle customer-facing dialogues, addressing their technical inquiries and providing solutions.
Migration Support: Engage customers in migration exercises, ensuring a smooth transition and high customer satisfaction.
Ad-hoc Support: Provide additional support to the Customer Support team as needed, contributing to a positive customer experience.
Quality Assurance: Ensure high-quality customer support, maintaining service standards and exceeding customer expectations.

📝 Enhancement Note: This role requires strong communication skills, technical understanding, and a proactive approach to customer support. The candidate should be able to adapt to different customer needs and provide tailored solutions.

🎓 Skills & Qualifications

Education: Current Bachelor or Master student in Business Administration, Economics, Business Informatics, or a similar field.

Experience: No prior work experience required; however, initial experience in IT-related topics would be beneficial.

Required Skills:

Strong communication skills in German and English (fluent)
Technical affinity and willingness to learn
Proactive personality and team player mindset
Quality-conscious, highly motivated, and service-oriented approach

Preferred Skills:

Fluency in French and/or Italian
Previous experience in customer support or a related field
Basic understanding of finance and financial markets

📝 Enhancement Note: While not explicitly stated, having some basic knowledge of finance or financial markets could be beneficial for this role, as the candidate will be working with customers in this industry.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Support Experience: Highlight any previous customer support experience, demonstrating your ability to handle customer inquiries and provide solutions.
Language Skills: Showcase your proficiency in German, English, and any other relevant languages through examples of customer interactions or projects.
Problem-Solving Skills: Include examples of how you've solved complex problems or overcome challenges in previous roles or projects.

Technical Documentation:

Customer Support Documentation: Prepare a document outlining your approach to customer support, including your understanding of customer needs, problem-solving techniques, and communication strategies.
Language Proficiency Evidence: Provide examples of your language proficiency, such as translations, customer interactions, or academic papers written in the required languages.

📝 Enhancement Note: Although not explicitly mentioned, providing examples of your problem-solving skills and language proficiency can strengthen your application and demonstrate your fit for the role.

💵 Compensation & Benefits

Salary Range: CHF 30,000 - CHF 40,000 per year (pro-rata for 50-70% position)

Benefits:

Gain valuable work experience in a finance environment
Collaborate with an international team and develop your communication skills
Join SIX's NextGen Community and connect with dedicated career starters
Contribute to the transformation of financial markets and shape the future of finance

Working Hours: 30 hours per week (50-70% position)

📝 Enhancement Note: The salary range is estimated based on industry standards for working students in Switzerland. The benefits listed are derived from the job description and company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services; SIX drives the transformation of financial markets, offering a unique blend of local roots and global relevance.

Company Size: Medium to large; SIX employs over 4,000 people across various locations.

Founded: 1986; SIX has a rich history and a strong reputation in the financial industry.

Team Structure:

Customer Support Team: Collaborate with the Customer Support team to provide excellent customer service and address customer inquiries.
International Team: Work with an international team, leveraging diverse backgrounds and cultural perspectives.
Cross-Functional Collaboration: Interact with other teams, such as product development, marketing, and sales, to ensure customer needs are met and expectations are exceeded.

Development Methodology:

Agile Approach: Work in an agile environment, focusing on customer needs and continuous improvement.
Customer-Centric: Prioritize customer satisfaction and ensure that customer feedback is integrated into the development process.
Collaborative Culture: Foster a collaborative culture, encouraging open communication and knowledge sharing among team members.

Company Website: www.six-group.com

📝 Enhancement Note: The company culture is described based on available information and industry standards for financial services companies. The team structure and development methodology are inferred from the job description and typical practices in customer support roles.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to intermediate; this role offers an opportunity to gain practical experience in customer support and develop essential skills for a career in the finance industry.

Reporting Structure: Report directly to the Customer Support team, with opportunities for cross-functional collaboration and mentorship from experienced team members.

Technical Impact: Contribute to the overall customer experience and satisfaction, ensuring that customers' technical inquiries are addressed promptly and effectively.

Growth Opportunities:

Career Progression: Develop your skills and gain valuable work experience, positioning yourself for future career opportunities within SIX or the broader finance industry.
Skills Development: Enhance your communication skills, technical understanding, and problem-solving abilities through on-the-job training and collaboration with experienced team members.
Networking Opportunities: Connect with professionals in the finance industry and expand your network through SIX's NextGen Community and other internal initiatives.

📝 Enhancement Note: The career level, reporting structure, and technical impact are inferred from the job description and typical practices in customer support roles. The growth opportunities are based on industry standards and the information provided in the job description.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on open communication and knowledge sharing.

Office Location(s): Zürich, Switzerland

Workspace Context:

Customer Support Hub: Work in a dedicated customer support hub, equipped with the tools and resources needed to provide excellent customer service.
International Team: Collaborate with an international team, leveraging diverse perspectives and cultural insights to enhance the customer experience.
Cross-Functional Interaction: Interact with other teams, such as product development, marketing, and sales, to ensure customer needs are met and expectations are exceeded.

Work Schedule: Flexible work schedule, with the ability to work remotely or on-site as needed.

📝 Enhancement Note: The office type, location, and workspace context are inferred from the job description and typical practices in customer support roles. The work schedule is based on the information provided in the job description.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, language proficiency, and cultural fit.
On-site Interview: A face-to-face meeting with the hiring manager and/or team members to discuss the role, company culture, and expectations.
Trial Assignment: A short trial assignment or test to evaluate problem-solving skills, technical understanding, and customer support abilities.

Portfolio Review Tips:

Customer Support Examples: Highlight your customer support experience, demonstrating your ability to handle customer inquiries and provide solutions.
Language Proficiency: Showcase your language skills through examples of customer interactions or projects.
Problem-Solving Skills: Include examples of how you've solved complex problems or overcome challenges in previous roles or projects.

Technical Challenge Preparation:

Customer Support Scenarios: Familiarize yourself with common customer support scenarios and practice handling them in a professional and efficient manner.
Language Proficiency: Brush up on your language skills, ensuring that you can communicate effectively with customers in German, English, and any other relevant languages.
Problem-Solving Techniques: Review and practice problem-solving techniques, such as active listening, empathy, and creative problem-solving.

ATS Keywords: Customer Support, Communication Skills, Technical Understanding, Proactive Personality, Team Player, Service Oriented, German, English, French, Italian, Problem-Solving, Finance, Financial Markets, Customer Experience, Customer Satisfaction, Agile, Collaboration, Knowledge Sharing, Networking, Career Progression, Skills Development.

📝 Enhancement Note: The interview process, portfolio review tips, and technical challenge preparation are inferred from the job description and typical practices in customer support roles. The ATS keywords are based on the information provided in the job description and relevant industry terms.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Customer Relationship Management (CRM) System: Utilize a CRM system to manage customer interactions, track customer history, and ensure customer satisfaction.
Ticketing System: Use a ticketing system to organize and prioritize customer inquiries, enabling efficient resolution and follow-up.
Communication Platforms: Leverage communication platforms, such as email, phone, or chat, to engage with customers and provide support.

Collaboration Tools:

Project Management Software: Use project management software to collaborate with team members, track progress, and ensure timely resolution of customer inquiries.
Communication Platforms: Utilize communication platforms, such as instant messaging or video conferencing, to collaborate with team members and share information.

📝 Enhancement Note: The customer support tools and collaboration tools are inferred from the job description and typical practices in customer support roles.

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: Prioritize customer satisfaction and ensure that customer needs are met and expectations are exceeded.
Quality Focused: Maintain high-quality customer support standards, continuously improving and refining your skills and knowledge.
Collaborative: Work effectively with team members, sharing knowledge and supporting each other to achieve common goals.
Adaptable: Adapt to changing customer needs and market trends, remaining flexible and open to new ideas and approaches.

Collaboration Style:

Cross-Functional Interaction: Collaborate with other teams, such as product development, marketing, and sales, to ensure customer needs are met and expectations are exceeded.
Knowledge Sharing: Share your knowledge and expertise with team members, contributing to a culture of continuous learning and improvement.
Supportive: Support your team members, offering assistance and guidance when needed to ensure collective success.

📝 Enhancement Note: The customer support values and collaboration style are inferred from the job description and typical practices in customer support roles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Inquiries: Handle a wide range of customer inquiries, from technical issues to product-related questions, requiring strong problem-solving skills and adaptability.
Language Barriers: Overcome language barriers and communicate effectively with customers from diverse backgrounds, demonstrating cultural sensitivity and empathy.
Time Management: Balance multiple customer inquiries and prioritize tasks efficiently, ensuring that customer needs are met and deadlines are met.

Learning & Development Opportunities:

Customer Support Training: Participate in customer support training programs to enhance your skills and knowledge, staying up-to-date with industry best practices and trends.
Language Development: Develop your language skills, expanding your proficiency in German, English, and other relevant languages to better serve customers and enhance your career prospects.
Career Mentoring: Seek mentorship from experienced team members, gaining insights into career progression paths and industry-specific knowledge.

📝 Enhancement Note: The technical challenges and learning & development opportunities are inferred from the job description and typical practices in customer support roles.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Prepare for common customer support scenarios, demonstrating your ability to handle customer inquiries and provide solutions effectively and efficiently.
Language Proficiency: Brush up on your language skills, ensuring that you can communicate effectively with customers in German, English, and any other relevant languages.
Problem-Solving Techniques: Review and practice problem-solving techniques, such as active listening, empathy, and creative problem-solving.

Company & Culture Questions:

Company Culture: Research SIX's company culture, values, and mission, demonstrating your understanding of the organization and your fit within the team.
Customer Support Philosophy: Understand SIX's approach to customer support, highlighting your alignment with the company's priorities and goals.
Career Progression: Inquire about career progression opportunities within SIX, showcasing your long-term commitment and ambition.

Portfolio Presentation Strategy:

Customer Support Examples: Highlight your customer support experience, demonstrating your ability to handle customer inquiries and provide solutions effectively and efficiently.
Language Proficiency: Showcase your language skills through examples of customer interactions or projects, emphasizing your ability to communicate effectively with customers from diverse backgrounds.
Problem-Solving Skills: Include examples of how you've solved complex problems or overcome challenges in previous roles or projects, illustrating your adaptability and resilience in the face of adversity.

📝 Enhancement Note: The technical questions, company & culture questions, and portfolio presentation strategy are inferred from the job description and typical practices in customer support roles.

📌 Application Steps

To apply for this Working Student Customer Support 50-70% position at SIX:

Tailor Your Resume: Highlight your customer support experience, communication skills, language proficiency, and problem-solving abilities, emphasizing your fit for the role and alignment with SIX's values and priorities.
Prepare Your Portfolio: Showcase your customer support experience, language skills, and problem-solving skills through examples of customer interactions, projects, or case studies, demonstrating your ability to provide excellent customer service and exceed customer expectations.
Research SIX: Familiarize yourself with SIX's company culture, values, and mission, ensuring that you can articulate your understanding of the organization and your fit within the team during the interview process.
Prepare for the Interview: Practice common customer support scenarios, brush up on your language skills, and review problem-solving techniques, ensuring that you can communicate effectively and provide solutions that meet customer needs and expectations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Working Student Customer Support 50-70%