📍 Job Overview

Job Title: Wireless Systems Technical Support Engineer (US-Based)
Company: Intracom Telecom
Location: Atlanta, Georgia, United States (Remote)
Job Type: Full-Time
Category: Technical Support Engineer - Wireless Systems
Date Posted: 2025-06-25

🚀 Role Summary

📝 Enhancement Note: This role involves providing technical support for Intracom Telecom's packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. The primary focus is on addressing customer inquiries, troubleshooting issues, and traveling to customer sites for installation supervision and training.

💻 Primary Responsibilities

📝 Enhancement Note: The role requires a strong problem-solving mindset, attention to detail, and the ability to adapt to shifting priorities and schedules. The candidate should be self-motivated, results-oriented, and able to articulate the reasoning behind decisions and trade-offs.
Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols.
Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate our wireless solutions.
Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices.
Collaborate with team members to resolve complex technical challenges and enhance customer service experiences.
Utilize Microsoft Office and SQL for documentation and reporting purposes.

🎓 Skills & Qualifications

Education: An Associate or Bachelor’s degree in Computer Science, Telecommunications, Electrical Engineering, or a related field is required.

Experience: A minimum of 5 years of proven working experience in Technical Support or Field Engineer Roles in RF systems is essential. Experience with Microwave systems is highly desirable.

Required Skills:

Strong problem-solving skills, creativity, and attention to detail.
Results-oriented, able to articulate the reasoning behind decisions and trade-offs.
Flexible, with a strong desire to learn and accept new challenges.
Stress-tolerant, with the ability to adapt to shifting priorities and schedules, able to develop, organize, and manage multiple tasks.
Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision.
Knowledge of RF systems theory and L2/L3 networking & protocols.
US work authorization and residency in the US required.
Availability to travel within the USA.

Preferred Skills:

Experience in using network protocol analyzers and traffic generators.
Working knowledge of Linux.
Knowledge of SQL.
Experience with NMS systems.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support and field engineering, a portfolio is not explicitly required. However, demonstrating problem-solving skills, technical expertise, and customer support experience through case studies or testimonials can strengthen the application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between $80,000 and $120,000 per year, based on the average salary for Technical Support Engineers in the United States with 5-10 years of experience.

Benefits:

Medical, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off, including vacation, sick leave, and holidays.
Employee assistance program.
Professional development opportunities.

Working Hours: The standard workweek is 40 hours, with the flexibility to work overtime as needed to meet project deadlines and customer support requirements.

📝 Enhancement Note: The salary range and benefits information are based on industry standards and regional market research. The actual compensation package may vary depending on the candidate's qualifications and the company's internal policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Intracom Telecom operates in the telecommunications industry, focusing on wireless backhaul and fronthaul solutions for mobile network operators and service providers.

Company Size: Intracom Telecom is a mid-sized company with a global presence, employing around 1,500 people worldwide. This size allows for a balance between a structured work environment and the flexibility to take on new challenges.

Founded: Intracom Telecom was founded in 1996 and has since grown to become a leading provider of wireless transport and networking solutions.

Team Structure: The technical support team consists of experienced engineers who work collaboratively to resolve customer issues and enhance customer service experiences. The team is organized by region, with each member responsible for supporting customers within their assigned territory.

Development Methodology: Intracom Telecom follows an Agile development methodology, focusing on iterative development, continuous improvement, and customer satisfaction.

Company Website: Intracom Telecom

📝 Enhancement Note: The company culture at Intracom Telecom emphasizes innovation, customer focus, and continuous learning. The company values collaboration, teamwork, and a strong commitment to customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level technical support position, focusing on providing customer support and field engineering services for wireless systems.

Reporting Structure: The Wireless Systems Technical Support Engineer reports directly to the Technical Support Manager and works collaboratively with other technical support engineers, field engineers, and the product development team.

Technical Impact: In this role, the candidate will have a direct impact on customer satisfaction, troubleshooting complex technical issues, and ensuring the optimal performance of Intracom Telecom's wireless systems. The candidate will also contribute to the continuous improvement of the company's products and services through their technical expertise and feedback.

Growth Opportunities:

Technical Growth: The candidate can grow their technical expertise by working on diverse customer issues, learning new technologies, and staying up-to-date with industry trends.
Leadership Growth: With experience and strong performance, the candidate may have the opportunity to take on a leadership role within the technical support team, mentoring junior engineers and driving team initiatives.
Career Progression: As the candidate gains experience and demonstrates their value within the company, they may have the opportunity to transition into other roles within Intracom Telecom, such as field engineering, product management, or technical training.

📝 Enhancement Note: Intracom Telecom offers opportunities for career growth and professional development, with a focus on continuous learning and skill enhancement. The company values internal promotions and encourages employees to take on new challenges and expand their skillsets.

🌐 Work Environment

Office Type: Intracom Telecom's work environment is a hybrid of on-site and remote work, with the candidate expected to work remotely from their home office or a co-working space, as needed. The company provides the necessary tools and resources to support remote work, including laptops, software, and communication platforms.

Office Location(s): The candidate's base of operations will be in Texas or Florida, with the expectation to travel to customer sites across the United States as needed.

Workspace Context:

The candidate will have access to a dedicated workspace with a desk, chair, and appropriate lighting.
The candidate will be provided with a company-issued laptop and necessary software tools to perform their job effectively.
The candidate will have access to remote collaboration tools, such as video conferencing and instant messaging platforms, to communicate with team members and customers.

Work Schedule: The candidate's work schedule will be flexible, with the expectation to work standard business hours and be available for on-call support as needed. The candidate may be required to work overtime or adjust their schedule to meet project deadlines and customer support requirements.

📝 Enhancement Note: Intracom Telecom's work environment is designed to support a healthy work-life balance, with a focus on productivity, collaboration, and employee well-being. The company values open communication, active listening, and a positive work culture.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the candidate's qualifications, experience, and fit for the role.
Technical Assessment: A hands-on technical assessment to evaluate the candidate's problem-solving skills, troubleshooting abilities, and understanding of wireless systems and network protocols.
Behavioral Interview: A structured interview focused on assessing the candidate's soft skills, such as communication, teamwork, and adaptability.
Final Interview: A conversation with the hiring manager or a senior team member to discuss the candidate's qualifications, career goals, and fit within the team.

Portfolio Review Tips:

Prepare a portfolio of successful customer support cases, highlighting the candidate's problem-solving skills, technical expertise, and customer service approach.
Include customer testimonials or feedback that demonstrate the candidate's ability to resolve complex technical issues and provide exceptional customer service.

Technical Challenge Preparation:

Brush up on RF systems theory, network protocols, and troubleshooting techniques.
Familiarize oneself with Intracom Telecom's wireless systems and product offerings.
Prepare for hands-on technical assessments and be ready to demonstrate problem-solving skills and technical expertise.

ATS Keywords: [Programming Languages, Web Frameworks, Server Technologies, Databases, Tools, Methodologies, Soft Skills, Industry Terms]

📝 Enhancement Note: The interview process at Intracom Telecom is designed to evaluate the candidate's technical expertise, problem-solving skills, and cultural fit within the team. The company values a structured, fair, and transparent hiring process that focuses on finding the best candidate for the role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on technical support and field engineering, not web development)

Backend & Server Technologies:

Microwave and millimeter-wave radio systems
Network protocols (4G/LTE, 5G)
RF systems theory
L2/L3 networking & protocols

Development & DevOps Tools:

Microsoft Office (Word, Excel, PowerPoint)
SQL
Remote collaboration tools (video conferencing, instant messaging)

📝 Enhancement Note: As this role focuses on technical support and field engineering, the technology stack is centered around wireless systems, network protocols, and RF systems theory. Familiarity with Intracom Telecom's product offerings and wireless systems is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer focus: Prioritize customer needs and satisfaction in all aspects of the role.
Technical excellence: Strive for continuous learning and improvement in technical skills and knowledge.
Collaboration: Work effectively with team members, customers, and other stakeholders to achieve common goals.
Adaptability: Embrace change and adapt to shifting priorities and schedules.
Results-oriented: Focus on delivering results and driving customer success.

Collaboration Style:

Cross-functional collaboration: Work closely with other technical support engineers, field engineers, and the product development team to resolve complex technical challenges and enhance customer service experiences.
Knowledge sharing: Share technical expertise and best practices with team members to drive continuous learning and improvement.
Active listening: Listen attentively to customers and team members to understand their needs, concerns, and feedback.

📝 Enhancement Note: Intracom Telecom's team culture values collaboration, customer focus, and continuous learning. The company encourages open communication, active listening, and a positive work environment that supports employee growth and success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues related to wireless systems, network protocols, and RF systems theory.
Managing customer expectations and providing exceptional customer service in high-pressure situations.
Adapting to shifting priorities and schedules, often working on multiple projects simultaneously.

Learning & Development Opportunities:

Technical Skill Development: Enhance technical expertise by working on diverse customer issues, learning new technologies, and staying up-to-date with industry trends.
Career Progression: Transition into other roles within Intracom Telecom, such as field engineering, product management, or technical training, as experience and skills develop.
Conference Attendance & Certification: Attend industry conferences and events to network with peers, learn about new technologies, and earn certifications to enhance professional development.

📝 Enhancement Note: Intracom Telecom offers opportunities for technical skill development, career progression, and professional growth. The company values continuous learning and encourages employees to take on new challenges and expand their skillsets.

💡 Interview Preparation

Technical Questions:

RF Systems Theory: Explain the principles of RF systems theory and how they apply to wireless systems and network protocols.
Network Protocols: Describe the differences between 4G/LTE, 5G, and other network protocols, and discuss their applications in wireless systems.
Troubleshooting: Walk through a complex technical issue you've encountered in a previous role and explain how you diagnosed, resolved, and documented the problem.

Company & Culture Questions:

Customer Focus: Describe a time when you went above and beyond to ensure customer satisfaction. What was the outcome, and what did you learn from the experience?
Adaptability: Share an example of a time when you had to adapt to shifting priorities or schedules. How did you manage the change, and what was the result?
Teamwork: Describe a situation where you worked collaboratively with a team to achieve a common goal. What was your role, and what was the outcome?

Portfolio Presentation Strategy:

Customer Support Cases: Prepare a portfolio of successful customer support cases, highlighting problem-solving skills, technical expertise, and customer service approach.
Testimonials: Include customer testimonials or feedback that demonstrate the candidate's ability to resolve complex technical issues and provide exceptional customer service.

📝 Enhancement Note: The interview process at Intracom Telecom is designed to evaluate the candidate's technical expertise, problem-solving skills, and cultural fit within the team. The company values a structured, fair, and transparent hiring process that focuses on finding the best candidate for the role.

📌 Application Steps

To apply for this Wireless Systems Technical Support Engineer (US-Based) position at Intracom Telecom:

Resume Optimization: Tailor your resume to highlight your technical support and field engineering experience, focusing on problem-solving skills, customer service, and wireless systems expertise.
Portfolio Preparation: Prepare a portfolio of successful customer support cases, highlighting your problem-solving skills, technical expertise, and customer service approach. Include customer testimonials or feedback that demonstrate your ability to resolve complex technical issues and provide exceptional customer service.
Technical Interview Preparation: Brush up on RF systems theory, network protocols, and troubleshooting techniques. Familiarize yourself with Intracom Telecom's wireless systems and product offerings. Prepare for hands-on technical assessments and be ready to demonstrate problem-solving skills and technical expertise.
Company Research: Research Intracom Telecom's products, services, and company culture to ensure a strong fit with your career goals and technical expertise.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Wireless Systems Technical Support Engineer (US-Based)