📍 Job Overview

Job Title: WDM and Packet/IP T2 Deploy & Customer Support Specialist
Company: Ribbon Communications
Location: Tokyo, Tōkyō, Japan
Job Type: On-site, Full-time
Category: Technical Support Specialist - Web & Infrastructure
Date Posted: June 19, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Primary Role: Customer-facing technical support specialist for DWDM and Packet/IP deployments in the Japanese market and surrounding region.
Key Responsibilities: Project delivery, equipment commissioning, network service setup, and customer support.
Key Skills: Telecommunication network systems, Packet IP, NMS components, DWDM technology, and customer service orientation.

📝 Enhancement Note: This role requires a strong customer service focus, technical expertise in DWDM and Packet/IP networks, and the ability to work effectively with both internal teams and external customers.

💻 Primary Responsibilities

Project Delivery: Ensure timely project delivery from a technical perspective, meeting customer and partner expectations.
Equipment Commissioning: Perform power-up, DCN setup, shelf and card commissioning, optical transport, and optical switch commissioning for DWDM and Packet/IP equipment.
Network Service Setup: Understand and configure network services per node and network, from 10G to 400G traffic transmission.
End-to-End Network Service & Protection Switch Setup: Configure and test end-to-end network services and protection switches.
Network Integration Testing: Work with 3rd party vendor optical equipment for network integration testing.
Documentation: Document all commissioning procedures and test results as required by the customer.
Customer Support: Act as the primary point of contact for customers, addressing their technical queries and concerns.

📝 Enhancement Note: The role involves a mix of technical tasks and customer interaction, requiring strong communication skills and the ability to manage customer expectations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electronics or Electronics & Telecommunication.

Experience: Over 2 years of hands-on experience in telecommunication network systems, including testing, field, and NOC roles.

Required Skills:

Proficient in Japanese and English (verbal and written)
Strong customer service orientation
Experience as a technical support role (preferred)
Wide knowledge of NMS components, DWDM technology, provisions, commissioning, protection mechanisms, related products, and technologies
Packet (IP and Layer 2) skills, including understanding of IP services, traffic engineering, and IP architecture
Experience working with NMS and/or optical management systems

Preferred Skills:

Experience with Ribbon DWDM/OTN products (Long haul, Metro, and Access Optical Transport and Switch)
Ability to expand skills and knowledge across Ribbon's Neptune Packet platforms

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in telecommunication network systems, including testing, field, and NOC roles.
Showcase proficiency in Packet IP, NMS components, DWDM technology, and customer service orientation.
Include examples of network service setup, end-to-end network service & protection switch setup, and network integration testing.

Technical Documentation:

Provide documentation of commissioning procedures and test results for previous projects.
Include any customer feedback or testimonials highlighting your customer service skills.

📝 Enhancement Note: As this role focuses on customer support and technical assistance, a strong portfolio demonstrating problem-solving skills, customer service orientation, and technical expertise in DWDM and Packet/IP networks is essential.

💵 Compensation & Benefits

Salary Range: ¥5,000,000 - ¥7,000,000 per year (Based on market research for mid-level technical support roles in Tokyo)

Benefits:

Competitive benefits package (details not specified)
Opportunity to work with cutting-edge telecommunication technology

Working Hours: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The salary range is estimated based on market research for mid-level technical support roles in Tokyo. Benefits and working hours may vary and should be confirmed with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunication equipment manufacturing and services.

Company Size: Medium-sized company with a global presence.

Founded: 1998 (as Genband), merged with Sonus Networks in 2016 to form Ribbon Communications.

Team Structure:

Cross-functional teams, including T3, R&D, Engineering, Sales, and Project Management.
Collaborative environment with a focus on customer satisfaction.

Development Methodology:

Agile/Scrum methodologies for project management.
Collaborative development and testing processes.
Continuous improvement and innovation.

Company Website: Ribbon Communications

📝 Enhancement Note: Ribbon Communications operates in a dynamic and competitive industry, requiring technical support specialists to stay up-to-date with the latest technologies and customer needs.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Specialist focusing on DWDM and Packet/IP deployments and customer support.

Reporting Structure: Reports directly to the Manager, Technical Support, Japan.

Technical Impact: Responsible for ensuring timely project delivery, proper equipment commissioning, and addressing customer technical queries, contributing to overall customer satisfaction and network performance.

Growth Opportunities:

Expand skills and knowledge across Ribbon's Neptune Packet platforms.
Develop expertise in Ribbon DWDM/OTN products (Long haul, Metro, and Access Optical Transport and Switch).
Progress to senior or management roles within the Technical Support or Engineering teams.

📝 Enhancement Note: Career growth opportunities in this role may include expanding technical expertise, taking on more complex projects, or moving into management positions within the Technical Support or Engineering teams.

🌐 Work Environment

Office Type: On-site, collaborative work environment with a focus on customer satisfaction and technical excellence.

Office Location(s): Tokyo, Japan.

Workspace Context:

Collaborative workspace with multiple monitors and testing devices available.
Cross-functional collaboration with designers, marketers, and other stakeholders.
Flexible working hours to accommodate deployment windows, maintenance, and project deadlines.

Work Schedule: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The work environment at Ribbon Communications is collaborative and customer-focused, with a strong emphasis on technical expertise and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: Assessment of technical skills and customer service orientation.
On-site Technical Interview: In-depth discussion of technical skills, customer support experiences, and problem-solving abilities.
Final Interview: Assessment of cultural fit and career goals.

Portfolio Review Tips:

Highlight customer support experiences and technical achievements in telecommunication network systems.
Include examples of network service setup, end-to-end network service & protection switch setup, and network integration testing.
Demonstrate proficiency in Japanese and English (verbal and written).

Technical Challenge Preparation:

Brush up on DWDM and Packet/IP technologies, NMS components, and customer service best practices.
Prepare for questions related to project delivery, equipment commissioning, and network service setup.

ATS Keywords:

Customer Support
Telecommunication Network Systems
Packet IP
Layer 2
NMS Components
DWDM Technology
Traffic Engineering
Optical Management Systems
Network Integration Testing
Optical Transport
Technical Support
Documentation
Commissioning Procedures
Field Deployment
Communication Skills
Japanese Language

📝 Enhancement Note: The interview process for this role will focus on assessing technical skills, customer service orientation, and cultural fit. Be prepared to discuss your experiences in telecommunication network systems, customer support, and problem-solving.

🛠 Technology Stack & Web Infrastructure

Telecommunication Technologies:

Ribbon DWDM/OTN products (Long haul, Metro, and Access Optical Transport and Switch)
Packet IP (IP and Layer 2) skills
NMS and/or Optical Management Systems
Optical Transport and Optical Switch commissioning

Development & DevOps Tools:

Agile/Scrum methodologies for project management
Collaborative development and testing processes
Continuous improvement and innovation

📝 Enhancement Note: As this role focuses on customer support and technical assistance, a strong understanding of Ribbon's telecommunication technologies and customer service best practices is essential.

👥 Team Culture & Values

Web Development Values:

Customer-centric approach to technical support and project delivery.
Technical excellence in DWDM and Packet/IP technologies.
Collaborative development and testing processes.
Continuous improvement and innovation.

Collaboration Style:

Cross-functional collaboration with designers, marketers, and other stakeholders.
Collaborative workspace with multiple monitors and testing devices available.
Flexible working hours to accommodate deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Ribbon Communications values a customer-centric approach to technical support and project delivery, with a strong emphasis on technical excellence, collaboration, and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Staying up-to-date with the latest telecommunication technologies and customer needs.
Addressing complex customer technical queries and issues.
Managing project delivery, equipment commissioning, and network service setup within tight deadlines.

Learning & Development Opportunities:

Expand skills and knowledge across Ribbon's Neptune Packet platforms.
Develop expertise in Ribbon DWDM/OTN products (Long haul, Metro, and Access Optical Transport and Switch).
Attend industry conferences, workshops, and training sessions to enhance technical skills and knowledge.

📝 Enhancement Note: This role presents technical challenges and learning opportunities related to telecommunication technologies, customer support, and project delivery. Embrace these challenges as opportunities for growth and development.

💡 Interview Preparation

Technical Questions:

DWDM & Packet/IP: Questions related to DWDM and Packet/IP technologies, network service setup, and equipment commissioning.
Customer Support: Scenarios involving customer technical queries and issues, and how to address them effectively.
Problem-Solving: Questions designed to assess your problem-solving skills and ability to think critically.

Company & Culture Questions:

Company Knowledge: Questions about Ribbon Communications, its products, and services.
Customer Focus: Questions related to understanding customer needs and providing exceptional customer support.
Teamwork: Questions designed to assess your ability to work effectively in a collaborative and customer-focused environment.

Portfolio Presentation Strategy:

Highlight customer support experiences and technical achievements in telecommunication network systems.
Include examples of network service setup, end-to-end network service & protection switch setup, and network integration testing.
Demonstrate proficiency in Japanese and English (verbal and written).

📝 Enhancement Note: Prepare for technical and company-related questions, focusing on your technical skills, customer service orientation, and cultural fit. Use your portfolio to demonstrate your experiences and achievements in telecommunication network systems and customer support.

📌 Application Steps

To apply for this WDM and Packet/IP T2 deploy & Customer Support Specialist position:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio to highlight your relevant technical skills and customer support experiences in telecommunication network systems.
Prepare for the technical phone screen and on-site technical interview by brushing up on your DWDM and Packet/IP technologies, customer service best practices, and problem-solving skills.
Research Ribbon Communications, its products, and services to demonstrate your company knowledge and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

WDM and Packet/IP T2 deploy & Customer Support Specialist