Warranty & Technical Support TM - F&T
📍 Job Overview
- Job Title: Warranty & Technical Support Team Member - F&T
- Company: Bunnings
- Location: Warnervale F&T, Hallam F&T, Australia
- Job Type: Full-Time
- Category: Customer Service / Technical Support
- Date Posted: 2025-06-24
- Experience Level: Entry to Mid-Level (0-2 years)
- Remote Status: On-site
🚀 Role Summary
- Provide exceptional aftersales service to Frame and Truss customers, focusing on warranty and technical support.
- Collaborate with internal teams to resolve structural build issues and ensure customer satisfaction.
- Develop strong relationships with customers and stakeholders through excellent communication skills.
- Grow within the expanding Frame and Truss division, with opportunities in leadership, detailing, estimation, technical solutions, and more.
📝 Enhancement Note: This role offers a unique blend of customer service and technical problem-solving, making it an excellent fit for individuals interested in construction, engineering, or DIY, with a passion for customer experience.
💻 Primary Responsibilities
- Customer Support: Provide assistance to customers when issues arise, ensuring their satisfaction and loyalty to the Bunnings brand.
- Investigation & Resolution: Identify and resolve warranty and technical issues, coordinating with sales, technical, and production departments.
- Reporting & Documentation: Generate monthly reports, create purchase orders, and document agreements.
- Site Inspections: Conduct site inspections and measurements when required, ensuring accurate and efficient resolution of issues.
- Relationship Building: Develop strong relationships with customers and internal teams through excellent communication and active listening.
📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong organizational skills, and the ability to multitask in a fast-paced environment.
🎓 Skills & Qualifications
Education: High school diploma or equivalent. Relevant trade or construction qualifications are desirable but not essential.
Experience: Previous experience in customer service, warranty, or a related field is beneficial but not required. An interest in construction, engineering, or DIY is advantageous.
Required Skills:
- Excellent communication skills (written and verbal)
- Strong organizational skills and time management
- Ability to understand building plans and manufacturing processes
- Proactive approach to problem-solving
- Proficiency in Microsoft products and Salesforce software
Preferred Skills:
- Previous experience in a customer service or warranty-focused role
- Knowledge of the construction industry and building processes
- Familiarity with Frame and Truss products and services
📝 Enhancement Note: While building knowledge is not essential, a genuine interest in the construction industry and a willingness to learn will be highly valued in this role.
📊 Web Portfolio & Project Requirements
Portfolio Essentials:
- Demonstrate strong customer service skills and a proven track record of resolving customer issues.
- Showcase problem-solving abilities and the ability to work collaboratively with teams to achieve results.
- Highlight any relevant experience in the construction, engineering, or DIY industries.
Technical Documentation:
- Provide examples of reports, purchase orders, or other documents created in previous roles.
- Demonstrate an understanding of data management and record-keeping.
💵 Compensation & Benefits
Salary Range: AUD 55,000 - 65,000 per annum (based on industry standards for similar roles in Australia)
Benefits:
- Team discount at Bunnings and other Wesfarmers brands
- Free standard OnePass membership
- Access to over 100 exclusive team member benefits across health, shopping, travel, and stay, wealth, work, and leave
- 12 weeks paid parental leave, regardless of gender
- Annual festive gifts, discounted food and drinks at Bunnings Cafe, and travelling store team member opportunities
Working Hours: Full-time position with a standard workweek of 38 hours, including weekend work as required.
📝 Enhancement Note: Salary range is based on industry standards for similar roles in Australia, with regional adjustments made for the location of the position.
🎯 Team & Company Context
🏢 Company Culture
Industry: Retail, with a focus on home improvement and lifestyle products.
Company Size: Large, with over 200 stores and trade centers across Australia and New Zealand.
Founded: 1886, with a rich history and strong brand presence in the Australian market.
Team Structure:
- Warranty & Technical Support Team: 4-6 team members, working closely with sales, technical, and production departments.
- Frame and Truss Division: A growing department with opportunities for career progression and development.
Development Methodology:
- Customer-centric approach, with a focus on providing exceptional customer service and support.
- Collaborative team environment, with regular communication and coordination between departments.
- Continuous improvement and learning culture, with opportunities for professional development and growth.
Company Website: Bunnings Website
📝 Enhancement Note: Bunnings is a well-established retailer with a strong focus on customer experience and employee development. The Warranty & Technical Support role offers opportunities for career growth and progression within the expanding Frame and Truss division.
📈 Career & Growth Analysis
Warranty & Technical Support Career Level: Entry to mid-level role, with opportunities for growth and development within the Frame and Truss division and the broader Bunnings Group.
Reporting Structure: Reports directly to the Frame and Truss Manager, with regular communication and collaboration with sales, technical, and production departments.
Technical Impact: Directly influences customer satisfaction and loyalty by providing exceptional aftersales service and resolving warranty and technical issues.
Growth Opportunities:
- Leadership roles within the Warranty & Technical Support team.
- Detailing, estimation, technical solutions, and other roles within the Frame and Truss division.
- Opportunities for career progression and development within the broader Bunnings Group.
📝 Enhancement Note: This role offers a clear pathway for career growth and development within the expanding Frame and Truss division and the broader Bunnings Group.
🌐 Work Environment
Office Type: On-site, with a focus on collaboration and teamwork within the Frame and Truss division.
Office Location(s): Warnervale F&T and Hallam F&T, with opportunities for travelling store team member opportunities.
Workspace Context:
- Collaborative workspace, with regular interaction with customers and internal teams.
- Access to Microsoft products, Salesforce software, and other relevant tools and resources.
- Opportunities for professional development and growth within the Frame and Truss division and the broader Bunnings Group.
Work Schedule: Full-time position with a standard workweek of 38 hours, including weekend work as required. Flexible scheduling to accommodate customer needs and store operating hours.
📝 Enhancement Note: The on-site work environment at Bunnings offers a collaborative and supportive team culture, with opportunities for professional development and growth within the Frame and Truss division and the broader Bunnings Group.
📄 Application & Technical Interview Process
Interview Process:
- Phone or video screening to assess communication skills and cultural fit.
- Face-to-face interview with the Frame and Truss Manager to discuss the role, responsibilities, and career growth opportunities.
- Practical assessment or role-play scenario to evaluate problem-solving skills and customer service abilities.
Portfolio Review Tips:
- Highlight strong customer service skills and a proven track record of resolving customer issues.
- Showcase problem-solving abilities and the ability to work collaboratively with teams to achieve results.
- Demonstrate an understanding of building plans and manufacturing processes, if applicable.
Technical Challenge Preparation:
- Familiarize yourself with Microsoft products, Salesforce software, and other relevant tools and resources.
- Brush up on your knowledge of the construction industry and building processes, if applicable.
- Prepare examples of how you have resolved customer issues in previous roles.
ATS Keywords: Customer Service, Technical Support, Warranty, Problem-Solving, Communication, Teamwork, Construction, Building Plans, Manufacturing Processes, Salesforce, Microsoft Products
📝 Enhancement Note: The application and interview process for the Warranty & Technical Support role at Bunnings focuses on assessing communication skills, problem-solving abilities, and cultural fit. Candidates should be prepared to demonstrate their customer service skills and relevant industry knowledge.
🛠 Technology Stack & Web Infrastructure
Customer Service Platforms:
- Salesforce software for customer relationship management and case tracking.
- Microsoft products (Word, Excel, PowerPoint) for reporting, documentation, and communication.
Communication Tools:
- Email and instant messaging platforms for internal and external communication.
- Phone and face-to-face interactions with customers and internal teams.
Industry-Specific Tools:
- Building plans and technical drawings for understanding and resolving structural build issues.
- Manufacturing processes and workflows for coordinating with production and despatch departments.
📝 Enhancement Note: While this role does not require a deep understanding of web technologies, a familiarity with customer service platforms, communication tools, and industry-specific tools will be essential for success in the Warranty & Technical Support role at Bunnings.
👥 Team Culture & Values
Bunnings Values:
- Safety first, always.
- We care about our team and our customers.
- We are passionate about our products and services.
- We are proud of our heritage and our future.
- We strive to be the best.
Collaboration Style:
- Strong focus on teamwork and collaboration within the Frame and Truss division and the broader Bunnings Group.
- Regular communication and coordination with sales, technical, and production departments.
- Supportive and inclusive team culture, with opportunities for professional development and growth.
📝 Enhancement Note: Bunnings fosters a collaborative and supportive team culture, with a strong focus on customer service and employee development. The Warranty & Technical Support role offers opportunities for career growth and progression within the expanding Frame and Truss division and the broader Bunnings Group.
⚡ Challenges & Growth Opportunities
Technical Challenges:
- Resolving warranty and technical issues for customers, often under time constraints.
- Coordinating with internal teams to ensure accurate and efficient resolution of issues.
- Staying up-to-date with industry trends and best practices in construction, engineering, or DIY.
Learning & Development Opportunities:
- Professional development and training opportunities within the Frame and Truss division and the broader Bunnings Group.
- Opportunities to learn about the construction industry and building processes, if applicable.
- Career progression and growth within the expanding Frame and Truss division and the broader Bunnings Group.
📝 Enhancement Note: The Warranty & Technical Support role at Bunnings offers a unique blend of customer service and technical problem-solving, with opportunities for career growth and development within the expanding Frame and Truss division and the broader Bunnings Group.
💡 Interview Preparation
Technical Questions:
- Describe a time when you had to resolve a difficult customer issue. What steps did you take, and what was the outcome?
- How do you stay organized and manage your time when faced with multiple priorities and deadlines?
- Can you explain a complex technical concept in simple terms to a non-technical audience?
Company & Culture Questions:
- Why are you interested in the Warranty & Technical Support role at Bunnings?
- How do you see this role fitting into your long-term career goals?
- What attracts you to the Frame and Truss division and the broader Bunnings Group?
Portfolio Presentation Strategy:
- Highlight strong customer service skills and a proven track record of resolving customer issues.
- Showcase problem-solving abilities and the ability to work collaboratively with teams to achieve results.
- Demonstrate an understanding of building plans and manufacturing processes, if applicable.
📝 Enhancement Note: The interview process for the Warranty & Technical Support role at Bunnings focuses on assessing communication skills, problem-solving abilities, and cultural fit. Candidates should be prepared to demonstrate their customer service skills and relevant industry knowledge.
📌 Application Steps
To apply for the Warranty & Technical Support Team Member - F&T position at Bunnings:
- Submit your application through the Bunnings Careers website.
- Tailor your resume to highlight your customer service skills, problem-solving abilities, and relevant industry knowledge.
- Prepare examples of how you have resolved customer issues in previous roles.
- Research the Bunnings company culture and the Frame and Truss division to demonstrate your understanding and enthusiasm for the role.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Application Requirements
Candidates should have a genuine passion for customer experience and strong organizational skills. Previous experience in customer service or warranty-focused environments is advantageous, along with an interest in construction or engineering.