📍 Job Overview

Job Title: Warranty & Technical Support Team Member - F&T
Company: Bunnings
Location: Warnervale F&T, Hallam F&T, Australia
Job Type: Full-Time
Category: Customer Service / Technical Support
Date Posted: 2025-06-24
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional aftersales service to Frame and Truss customers, focusing on warranty and technical support.
Collaborate with internal teams to resolve structural build issues and ensure customer satisfaction.
Develop strong relationships with customers and stakeholders through excellent communication skills.
Grow within the expanding Frame and Truss division, with opportunities in leadership, detailing, estimation, technical solutions, and more.

📝 Enhancement Note: This role offers a unique blend of customer service and technical problem-solving, making it an excellent fit for individuals interested in construction, engineering, or DIY, with a passion for customer experience.

💻 Primary Responsibilities

Customer Support: Provide assistance to customers when issues arise, ensuring their satisfaction and loyalty to the Bunnings brand.
Investigation & Resolution: Identify and resolve warranty and technical issues, coordinating with sales, technical, and production departments.
Reporting & Documentation: Generate monthly reports, create purchase orders, and document agreements.
Site Inspections: Conduct site inspections and measurements when required, ensuring accurate and efficient resolution of issues.
Relationship Building: Develop strong relationships with customers and internal teams through excellent communication and active listening.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong organizational skills, and the ability to multitask in a fast-paced environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant trade or construction qualifications are desirable but not essential.

Experience: Previous experience in customer service, warranty, or a related field is beneficial but not required. An interest in construction, engineering, or DIY is advantageous.

Required Skills:

Excellent communication skills (written and verbal)
Strong organizational skills and time management
Ability to understand building plans and manufacturing processes
Proactive approach to problem-solving
Proficiency in Microsoft products and Salesforce software

Preferred Skills:

Previous experience in a customer service or warranty-focused role
Knowledge of the construction industry and building processes
Familiarity with Frame and Truss products and services

📝 Enhancement Note: While building knowledge is not essential, a genuine interest in the construction industry and a willingness to learn will be highly valued in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong customer service skills and a proven track record of resolving customer issues.
Showcase problem-solving abilities and the ability to work collaboratively with teams to achieve results.
Highlight any relevant experience in the construction, engineering, or DIY industries.

Technical Documentation:

Provide examples of reports, purchase orders, or other documents created in previous roles.
Demonstrate an understanding of data management and record-keeping.

💵 Compensation & Benefits

Salary Range: AUD 55,000 - 65,000 per annum (based on industry standards for similar roles in Australia)

Benefits:

Team discount at Bunnings and other Wesfarmers brands
Free standard OnePass membership
Access to over 100 exclusive team member benefits across health, shopping, travel, and stay, wealth, work, and leave
12 weeks paid parental leave, regardless of gender
Annual festive gifts, discounted food and drinks at Bunnings Cafe, and travelling store team member opportunities

Working Hours: Full-time position with a standard workweek of 38 hours, including weekend work as required.

📝 Enhancement Note: Salary range is based on industry standards for similar roles in Australia, with regional adjustments made for the location of the position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail, with a focus on home improvement and lifestyle products.

Company Size: Large, with over 200 stores and trade centers across Australia and New Zealand.

Founded: 1886, with a rich history and strong brand presence in the Australian market.

Team Structure:

Warranty & Technical Support Team: 4-6 team members, working closely with sales, technical, and production departments.
Frame and Truss Division: A growing department with opportunities for career progression and development.

Development Methodology:

Customer-centric approach, with a focus on providing exceptional customer service and support.
Collaborative team environment, with regular communication and coordination between departments.
Continuous improvement and learning culture, with opportunities for professional development and growth.

Company Website: Bunnings Website

📝 Enhancement Note: Bunnings is a well-established retailer with a strong focus on customer experience and employee development. The Warranty & Technical Support role offers opportunities for career growth and progression within the expanding Frame and Truss division.

📈 Career & Growth Analysis

Warranty & Technical Support Career Level: Entry to mid-level role, with opportunities for growth and development within the Frame and Truss division and the broader Bunnings Group.

Reporting Structure: Reports directly to the Frame and Truss Manager, with regular communication and collaboration with sales, technical, and production departments.

Technical Impact: Directly influences customer satisfaction and loyalty by providing exceptional aftersales service and resolving warranty and technical issues.

Growth Opportunities:

Leadership roles within the Warranty & Technical Support team.
Detailing, estimation, technical solutions, and other roles within the Frame and Truss division.
Opportunities for career progression and development within the broader Bunnings Group.

📝 Enhancement Note: This role offers a clear pathway for career growth and development within the expanding Frame and Truss division and the broader Bunnings Group.

🌐 Work Environment

Office Type: On-site, with a focus on collaboration and teamwork within the Frame and Truss division.

Office Location(s): Warnervale F&T and Hallam F&T, with opportunities for travelling store team member opportunities.

Workspace Context:

Collaborative workspace, with regular interaction with customers and internal teams.
Access to Microsoft products, Salesforce software, and other relevant tools and resources.
Opportunities for professional development and growth within the Frame and Truss division and the broader Bunnings Group.

Work Schedule: Full-time position with a standard workweek of 38 hours, including weekend work as required. Flexible scheduling to accommodate customer needs and store operating hours.

📝 Enhancement Note: The on-site work environment at Bunnings offers a collaborative and supportive team culture, with opportunities for professional development and growth within the Frame and Truss division and the broader Bunnings Group.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and cultural fit.
Face-to-face interview with the Frame and Truss Manager to discuss the role, responsibilities, and career growth opportunities.
Practical assessment or role-play scenario to evaluate problem-solving skills and customer service abilities.

Portfolio Review Tips:

Highlight strong customer service skills and a proven track record of resolving customer issues.
Showcase problem-solving abilities and the ability to work collaboratively with teams to achieve results.
Demonstrate an understanding of building plans and manufacturing processes, if applicable.

Technical Challenge Preparation:

Familiarize yourself with Microsoft products, Salesforce software, and other relevant tools and resources.
Brush up on your knowledge of the construction industry and building processes, if applicable.
Prepare examples of how you have resolved customer issues in previous roles.

ATS Keywords: Customer Service, Technical Support, Warranty, Problem-Solving, Communication, Teamwork, Construction, Building Plans, Manufacturing Processes, Salesforce, Microsoft Products

📝 Enhancement Note: The application and interview process for the Warranty & Technical Support role at Bunnings focuses on assessing communication skills, problem-solving abilities, and cultural fit. Candidates should be prepared to demonstrate their customer service skills and relevant industry knowledge.

🛠 Technology Stack & Web Infrastructure

Customer Service Platforms:

Salesforce software for customer relationship management and case tracking.
Microsoft products (Word, Excel, PowerPoint) for reporting, documentation, and communication.

Communication Tools:

Email and instant messaging platforms for internal and external communication.
Phone and face-to-face interactions with customers and internal teams.

Industry-Specific Tools:

Building plans and technical drawings for understanding and resolving structural build issues.
Manufacturing processes and workflows for coordinating with production and despatch departments.

📝 Enhancement Note: While this role does not require a deep understanding of web technologies, a familiarity with customer service platforms, communication tools, and industry-specific tools will be essential for success in the Warranty & Technical Support role at Bunnings.

👥 Team Culture & Values

Bunnings Values:

Safety first, always.
We care about our team and our customers.
We are passionate about our products and services.
We are proud of our heritage and our future.
We strive to be the best.

Collaboration Style:

Strong focus on teamwork and collaboration within the Frame and Truss division and the broader Bunnings Group.
Regular communication and coordination with sales, technical, and production departments.
Supportive and inclusive team culture, with opportunities for professional development and growth.

📝 Enhancement Note: Bunnings fosters a collaborative and supportive team culture, with a strong focus on customer service and employee development. The Warranty & Technical Support role offers opportunities for career growth and progression within the expanding Frame and Truss division and the broader Bunnings Group.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving warranty and technical issues for customers, often under time constraints.
Coordinating with internal teams to ensure accurate and efficient resolution of issues.
Staying up-to-date with industry trends and best practices in construction, engineering, or DIY.

Learning & Development Opportunities:

Professional development and training opportunities within the Frame and Truss division and the broader Bunnings Group.
Opportunities to learn about the construction industry and building processes, if applicable.
Career progression and growth within the expanding Frame and Truss division and the broader Bunnings Group.

📝 Enhancement Note: The Warranty & Technical Support role at Bunnings offers a unique blend of customer service and technical problem-solving, with opportunities for career growth and development within the expanding Frame and Truss division and the broader Bunnings Group.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to resolve a difficult customer issue. What steps did you take, and what was the outcome?
How do you stay organized and manage your time when faced with multiple priorities and deadlines?
Can you explain a complex technical concept in simple terms to a non-technical audience?

Company & Culture Questions:

Why are you interested in the Warranty & Technical Support role at Bunnings?
How do you see this role fitting into your long-term career goals?
What attracts you to the Frame and Truss division and the broader Bunnings Group?

Portfolio Presentation Strategy:

Highlight strong customer service skills and a proven track record of resolving customer issues.
Showcase problem-solving abilities and the ability to work collaboratively with teams to achieve results.
Demonstrate an understanding of building plans and manufacturing processes, if applicable.

📝 Enhancement Note: The interview process for the Warranty & Technical Support role at Bunnings focuses on assessing communication skills, problem-solving abilities, and cultural fit. Candidates should be prepared to demonstrate their customer service skills and relevant industry knowledge.

📌 Application Steps

To apply for the Warranty & Technical Support Team Member - F&T position at Bunnings:

Submit your application through the Bunnings Careers website.
Tailor your resume to highlight your customer service skills, problem-solving abilities, and relevant industry knowledge.
Prepare examples of how you have resolved customer issues in previous roles.
Research the Bunnings company culture and the Frame and Truss division to demonstrate your understanding and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Warranty & Technical Support TM - F&T