📍 Job Overview

• Job Title: Vice President of Infrastructure and Cloud Operations
• Company: Xsolla
• Location: Remote (Canada preferred)
• Job Type: Full-time
• Category: Executive Leadership - Infrastructure & Cloud Operations
• Date Posted: June 18, 2025
• Experience Level: 10+ years
• Remote Status: Remote OK

🚀 Role Summary

• Strategic Leadership: Define and execute the vision, mission, and roadmap for global infrastructure and operations, aligning with business priorities and technology goals.
• Team Building & Management: Build, scale, and lead high-performing teams across DevOps, SRE, Networking, and Database disciplines in a global, cross-cultural environment.
• Infrastructure Management: Oversee global infrastructure operations, managing hybrid and multi-cloud environments, including compute, storage, network, and security.
• AI/ML-driven Operations: Leverage AI/ML solutions to automate infrastructure operations, reduce toil, and improve system reliability.
• Security & Compliance: Ensure infrastructure security, compliance, and resilience, with robust business continuity and disaster recovery practices.

📝 Enhancement Note: This role requires a strong strategic thinker with a deep understanding of modern infrastructure and platform engineering, capable of leading teams and driving operational excellence in a global SaaS environment.

💻 Primary Responsibilities

• Strategic Planning: Define and execute the vision, mission, and roadmap for global infrastructure and operations, aligned with business priorities and technology goals.
• Team Leadership: Build, scale, and lead high-performing teams across DevOps, SRE, Networking, and Database disciplines in a global, cross-cultural environment.
• Infrastructure Management: Oversee global infrastructure operations, managing hybrid and multi-cloud environments, including compute, storage, network, and security.
• Automation & AI/ML: Develop and implement robust automation strategies using AI/ML to reduce toil, accelerate issue resolution, and improve system reliability.
• Observability & Security: Lead initiatives in observability, CI/CD security, and proactive incident prevention, ensuring infrastructure is secure, compliant, and resilient.
• Stakeholder Collaboration: Partner with internal stakeholders (Product, Engineering, Security) to ensure infrastructure enables product velocity and stability.
• Vendor Management: Lead vendor and service provider relationships, including SLA enforcement, performance reviews, and contract alignment.
• Budget Management: Develop and manage the infrastructure budget, focusing on cost optimization and resource forecasting.
• Executive Advisement: Serve as a key advisor to the CTO, contributing to broader technology strategy and executive-level planning.

📝 Enhancement Note: This role involves a high level of strategic decision-making, cross-functional collaboration, and global team leadership, requiring exceptional communication, influencing, and emotional intelligence skills.

🎓 Skills & Qualifications

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Experience: Minimum 10 years of experience leading infrastructure and operations across both private and public cloud platforms.

Required Skills:

• Deep technical expertise in infrastructure architecture, automation, performance engineering, and systems design.
• Strong background in AI-powered automation, with hands-on experience implementing intelligent systems for monitoring, alerting, resolution, and performance optimization.
• Experience scaling platforms to meet growing business demands, including establishing cloud governance and lifecycle management.
• History of working with global teams across different cultures and time zones, with excellent collaboration and communication skills.
• Strategic thinking with a strong vision for modern infrastructure and platform engineering.
• Excellent communication skills, with the ability to influence stakeholders at all levels, including executives.
• High emotional intelligence and proven ability to influence without authority.
• Experience in deploying and managing observability tools like Datadog, Prometheus, or similar platforms.
• Strong understanding of secure software development, compliance standards, and risk mitigation strategies.

Preferred Qualifications:

• Experience in the gaming or SaaS industry.
• Experience driving digital transformation and infrastructure modernization initiatives.
• Exposure to regulatory environments (e.g., SOC 2, ISO 27001, GDPR).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Infrastructure Projects: Demonstrate experience managing and optimizing hybrid and multi-cloud environments, including compute, storage, network, and security.
• AI/ML Projects: Showcase projects where you've leveraged AI/ML to automate infrastructure operations, reduce toil, and improve system reliability.
• Team Leadership: Highlight your experience building, scaling, and leading high-performing teams in a global, cross-cultural environment.
• Strategic Planning: Present your strategic planning and roadmap development skills, aligning infrastructure with business priorities and technology goals.

Technical Documentation:

• Infrastructure Documentation: Provide detailed documentation of your infrastructure management experience, including architecture diagrams, system designs, and operational processes.
• AI/ML Documentation: Include documentation of your AI/ML projects, detailing the implementation, results, and lessons learned.
• Team Management Documentation: Share your approach to team leadership, including onboarding, mentoring, and performance management strategies.
• Strategic Planning Documentation: Present your strategic planning methodology, including goal-setting, roadmap development, and progress tracking.

📝 Enhancement Note: Given the strategic and leadership nature of this role, a well-structured portfolio focusing on infrastructure management, AI/ML projects, team leadership, and strategic planning is essential. Include case studies demonstrating your ability to drive operational excellence, improve system reliability, and manage global teams.

💵 Compensation & Benefits

Salary Range: $200,000 - $300,000 USD per year (specific to Canada, adjusted for location and experience)

Benefits:

• 100% company-paid medical, dental, and vision plans
• Unlimited Flexible Time Off
• Personalized career roadmap for each employee
• Training and educational opportunities for professional development

Working Hours: Full-time (40 hours/week), with flexible working hours and maintenance windows as needed

📝 Enhancement Note: The salary range provided is specific to Canada and may vary based on location and experience. Research regional salary standards and cost of living to ensure the compensation package is competitive for the role and location.

🎯 Team & Company Context

Company Culture: Xsolla empowers game creators by providing support and resources to bring their games to life. They prioritize fostering a supportive environment for their team, investing in professional development, and cultivating a community that values creativity, collaboration, and the transformative power of play.

Industry: Gaming and SaaS

Company Size: Medium to Large (200+ employees)

Founded: 2005

Team Structure:

• Global infrastructure teams across DevOps, SRE, Networking, and Database disciplines.
• Cross-functional collaboration with Product, Engineering, Security, and other teams.
• Reporting directly to the CTO.

Development Methodology:

• Agile/Scrum methodologies for infrastructure and operations management.
• Code reviews, testing, and quality assurance practices.
• Deployment strategies, CI/CD pipelines, and server management using AI/ML-driven solutions.

Company Website: Xsolla

📝 Enhancement Note: Xsolla's company culture emphasizes creativity, collaboration, and continuous learning, providing an ideal environment for a strategic and innovative infrastructure leader to thrive.

📈 Career & Growth Analysis

Web Technology Career Level: Executive Leadership - Infrastructure & Cloud Operations

Reporting Structure: Reports directly to the CTO, with cross-functional collaboration with Product, Engineering, Security, and other teams.

Technical Impact: Responsible for the strategic evolution and operational excellence of global infrastructure and cloud operations, ensuring resiliency, scalability, availability, and security across platforms.

Growth Opportunities:

• Executive Leadership: Develop and refine your leadership skills, managing and scaling global teams in a fast-paced, cross-cultural environment.
• Technical Expertise: Deepen your technical expertise in infrastructure architecture, AI/ML-driven automation, and cloud operations, staying current with emerging trends and best practices.
• Strategic Influence: Grow your influence as a strategic advisor to the CTO, contributing to broader technology strategy and executive-level planning.

📝 Enhancement Note: This role offers significant growth opportunities for an experienced infrastructure and cloud operations leader, providing a platform to drive strategic change, build and lead global teams, and influence executive-level decision-making.

🌐 Work Environment

Office Type: Remote (with preference for candidates in Canada)

Office Location(s): Xsolla has offices in Los Angeles, Berlin, Seoul, and other locations, with a strong preference for candidates in Canada.

Workspace Context:

• Remote Work: Collaborate with global teams across different time zones, leveraging communication and collaboration tools to manage projects and drive operational excellence.
• Infrastructure Management: Oversee global infrastructure operations, managing hybrid and multi-cloud environments, including compute, storage, network, and security.
• AI/ML-driven Operations: Leverage AI/ML solutions to automate infrastructure operations, reduce toil, and improve system reliability.
• Cross-functional Collaboration: Work closely with Product, Engineering, Security, and other teams to ensure infrastructure enables product velocity and stability.

Work Schedule: Full-time (40 hours/week), with flexible working hours and maintenance windows as needed.

📝 Enhancement Note: Xsolla's remote work environment requires exceptional communication, collaboration, and time management skills, with a strong focus on driving operational excellence in a global, cross-cultural setting.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: Discuss your experience, leadership style, and strategic approach to infrastructure and cloud operations.
2. Technical Deep Dive: Delve into your technical expertise, AI/ML-driven automation projects, and infrastructure management experience.
3. Case Study Presentation: Present a case study demonstrating your ability to drive operational excellence, improve system reliability, and manage global teams.
4. Final Interview: Discuss your cultural fit, career aspirations, and alignment with Xsolla's mission and values.

Portfolio Review Tips:

• Strategic Focus: Highlight your strategic planning, roadmap development, and execution skills, aligning infrastructure with business priorities and technology goals.
• AI/ML Projects: Showcase your AI/ML-driven automation projects, demonstrating your ability to reduce toil, accelerate issue resolution, and improve system reliability.
• Team Leadership: Emphasize your experience building, scaling, and leading high-performing teams in a global, cross-cultural environment.
• Infrastructure Management: Detail your experience managing and optimizing hybrid and multi-cloud environments, including compute, storage, network, and security.

Technical Challenge Preparation:

• Strategic Thinking: Brush up on your strategic planning and roadmap development skills, focusing on aligning infrastructure with business priorities and technology goals.
• AI/ML Expertise: Revisit your AI/ML-driven automation projects, ensuring you can articulate your approach, results, and lessons learned.
• Team Leadership: Prepare for questions about your experience building, scaling, and leading global teams, with a focus on collaboration, communication, and emotional intelligence.
• Infrastructure Management: Refresh your knowledge of hybrid and multi-cloud environments, including compute, storage, network, and security, ensuring you can discuss best practices and optimization strategies.

📝 Enhancement Note: Xsolla's interview process emphasizes strategic thinking, technical depth, and leadership potential, requiring candidates to demonstrate their ability to drive operational excellence, improve system reliability, and manage global teams in a dynamic SaaS environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role)

Backend & Server Technologies:

• Cloud Platforms: AWS, GCP, Azure
• Infrastructure as Code (IaC): Terraform, CloudFormation
• Containerization: Docker, Kubernetes
• Server Platforms: Linux, Windows
• Database Technologies: PostgreSQL, MySQL, MongoDB, Redis
• Monitoring & Logging: Datadog, Prometheus, ELK Stack
• CI/CD Pipelines: Jenkins, GitLab CI/CD, CircleCI
• Version Control: Git
• AI/ML Frameworks: TensorFlow, PyTorch, scikit-learn

Development & DevOps Tools:

• Configuration Management: Ansible, Puppet
• Infrastructure Automation: Ansible Tower, AWS CloudFormation, Terraform
• Container Orchestration: Kubernetes, Docker Swarm
• CI/CD Pipelines: Jenkins, GitLab CI/CD, CircleCI
• Version Control: Git
• AI/ML Platforms: TensorFlow Extended, AWS SageMaker, GCP AI Platform

📝 Enhancement Note: Xsolla's technology stack emphasizes cloud-native, AI/ML-driven, and infrastructure-as-code principles, requiring candidates to have deep expertise in modern cloud operations, automation, and data management.

👥 Team Culture & Values

Web Development Values:

• Creativity: Foster a culture of innovation and continuous learning, encouraging team members to explore new technologies and approaches.
• Collaboration: Promote cross-functional collaboration and knowledge sharing, ensuring that teams work together to drive operational excellence.
• Quality: Prioritize high-quality infrastructure management, with a focus on performance, reliability, and security.
• Customer Focus: Ensure that infrastructure decisions are driven by customer needs and business priorities, enabling product velocity and stability.

Collaboration Style:

• Cross-functional Integration: Work closely with Product, Engineering, Security, and other teams to ensure infrastructure enables product velocity and stability.
• Code Review Culture: Encourage peer-to-peer learning and knowledge sharing through code reviews, pair programming, and collaborative problem-solving.
• Knowledge Sharing: Foster a culture of continuous learning, with regular training, workshops, and brown bag sessions to help team members develop their skills and stay current with industry trends.

📝 Enhancement Note: Xsolla's team culture emphasizes creativity, collaboration, and continuous learning, providing an ideal environment for a strategic and innovative infrastructure leader to thrive.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Global Infrastructure Management: Oversee global infrastructure operations across multiple time zones and cultural environments, ensuring resiliency, scalability, availability, and security.
• AI/ML-driven Automation: Leverage AI/ML solutions to automate infrastructure operations, reduce toil, and improve system reliability, while ensuring data privacy and security.
• Hybrid & Multi-cloud Environments: Manage and optimize hybrid and multi-cloud environments, including compute, storage, network, and security, ensuring seamless integration and performance.
• Observability & Security: Develop and implement robust observability and security measures, proactively identifying and mitigating potential threats and vulnerabilities.

Learning & Development Opportunities:

• Technical Expertise: Deepen your technical expertise in infrastructure architecture, AI/ML-driven automation, and cloud operations, staying current with emerging trends and best practices.
• Leadership Development: Develop and refine your leadership skills, managing and scaling global teams in a fast-paced, cross-cultural environment.
• Strategic Influence: Grow your influence as a strategic advisor to the CTO, contributing to broader technology strategy and executive-level planning.

📝 Enhancement Note: This role presents significant technical and leadership challenges, requiring a strategic and innovative infrastructure leader to drive operational excellence, improve system reliability, and manage global teams in a dynamic SaaS environment.

💡 Interview Preparation

Technical Questions:

• Strategic Planning: Discuss your approach to defining and executing the vision, mission, and roadmap for global infrastructure and operations, aligning with business priorities and technology goals.
• AI/ML-driven Automation: Explain your experience implementing AI/ML solutions to automate infrastructure operations, reduce toil, and improve system reliability.
• Global Infrastructure Management: Describe your experience managing global infrastructure operations across multiple time zones and cultural environments, ensuring resiliency, scalability, availability, and security.
• Hybrid & Multi-cloud Environments: Detail your experience managing and optimizing hybrid and multi-cloud environments, including compute, storage, network, and security.
• Observability & Security: Explain your approach to developing and implementing robust observability and security measures, proactively identifying and mitigating potential threats and vulnerabilities.

Company & Culture Questions:

• Strategic Alignment: Discuss your understanding of Xsolla's mission, values, and strategic priorities, and how you would align infrastructure and operations to support business goals.
• Team Leadership: Describe your experience building, scaling, and leading global teams, with a focus on collaboration, communication, and emotional intelligence.
• Cross-functional Collaboration: Explain your approach to working with Product, Engineering, Security, and other teams to ensure infrastructure enables product velocity and stability.
• Adaptability: Discuss your ability to thrive in a dynamic, fast-paced SaaS environment, with a strong preference for candidates in Canada.

Portfolio Presentation Strategy:

• Strategic Focus: Highlight your strategic planning, roadmap development, and execution skills, aligning infrastructure with business priorities and technology goals.
• AI/ML Projects: Showcase your AI/ML-driven automation projects, demonstrating your ability to reduce toil, accelerate issue resolution, and improve system reliability.
• Team Leadership: Emphasize your experience building, scaling, and leading high-performing teams in a global, cross-cultural environment.
• Infrastructure Management: Detail your experience managing and optimizing hybrid and multi-cloud environments, including compute, storage, network, and security.
• Case Study Presentation: Present a case study demonstrating your ability to drive operational excellence, improve system reliability, and manage global teams in a dynamic SaaS environment.

📝 Enhancement Note: Xsolla's interview process emphasizes strategic thinking, technical depth, and leadership potential, requiring candidates to demonstrate their ability to drive operational excellence, improve system reliability, and manage global teams in a dynamic SaaS environment.

📌 Application Steps

To apply for this Vice President of Infrastructure and Cloud Operations position at Xsolla:

1. Tailor Your Resume: Highlight your strategic planning, leadership, and technical expertise, with a focus on infrastructure management, AI/ML-driven automation, and global team leadership.
2. Prepare Your Portfolio: Showcase your strategic planning, AI/ML projects, team leadership, and infrastructure management experience, with a focus on driving operational excellence, improving system reliability, and managing global teams.
3. Research Xsolla: Familiarize yourself with Xsolla's mission, values, and strategic priorities, ensuring your application and interview responses demonstrate a strong understanding of the company and its goals.
4. Practice Technical Interviews: Brush up on your strategic thinking, AI/ML expertise, and infrastructure management knowledge, ensuring you can articulate your approach, results, and lessons learned in a dynamic SaaS environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.