VIP Customer Support Representative at GROWE

📍 Job Overview

Job Title: VIP Customer Support Representative
Company: Growe
Location: Warsaw, Mazowieckie, Poland
Job Type: On-site
Category: Customer Support
Date Posted: 2025-06-19
Experience Level: 0-2 years
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role is ideal for individuals with a background in customer support, particularly in the iGaming industry, seeking to provide exceptional support to VIP customers. The role involves a mix of technical troubleshooting, account management, and game rules explanation, making it an excellent fit for candidates with strong communication skills and a passion for customer service.

💻 Primary Responsibilities

📝 Enhancement Note: The VIP Customer Support Representative is responsible for handling a wide range of customer queries, from account issues and payments to technical troubleshooting and game rules explanation. This role requires a strong understanding of the platform, excellent communication skills, and the ability to remain calm under pressure.
📝 Enhancement Note: Additionally, the role involves ensuring customers comply with regulatory requirements, such as age verification and responsible gambling limits. This aspect of the role requires a keen attention to detail and a commitment to upholding the company's high standards for customer service and responsible gaming.
📝 Enhancement Note: The VIP Customer Support Representative will also be responsible for reporting and escalating issues related to game errors or malfunctions to the relevant technical or support teams. This aspect of the role requires strong problem-solving skills and the ability to work effectively with other departments to resolve issues quickly and efficiently.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required for this role. However, candidates with additional education in a related field, such as business or communications, may be preferred.

Experience: Candidates should have at least 1 year of experience in customer support, preferably in the iGaming industry or VIP customer support. Experience in a call center environment is also valuable.

Required Skills:

Excellent verbal and written communication skills in English at an intermediate level or higher
Proficient knowledge of customer service, standard practices, and procedures
Knowledge of sales principles and methods
Ability to maintain customer confidentiality
Strong problem-solving skills and attention to detail
Knowledge of iGaming industry and game rules (sports betting, casino games, etc.) is a plus

Preferred Skills:

Experience with CRM software and customer support tools
Familiarity with responsible gambling practices and regulations
Knowledge of multiple languages is an asset

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role does not involve web development or server administration, a web portfolio is not required. However, candidates should be prepared to provide examples of their customer support experience, such as customer feedback or case studies demonstrating their ability to resolve complex issues.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, based on market research, the average salary for a VIP Customer Support Representative in Warsaw, Poland, is approximately PLN 10,000 - 15,000 per month (gross). This range is inclusive of candidates with 1-2 years of experience.

Benefits:

Competitive salary and benefits package
Opportunities for career growth and professional development
A dynamic and inclusive work environment
The chance to work with a diverse and talented team in an exciting industry

Working Hours: The working hours for this role are not specified. However, candidates should expect to work a standard full-time schedule, with the possibility of working evenings, weekends, or holidays as needed to provide 24/7 customer support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Growe is a leading online gaming company that offers a wide range of gaming products and services, including sports betting, casino games, and poker. The company is committed to providing exceptional customer service and creating a safe and enjoyable gaming environment for all users.

Company Size: Growe is a mid-sized company with a team of over 500 employees. The company's size allows for a collaborative and inclusive work environment, where employees have the opportunity to make a real impact on the company's success.

Founded: Growe was founded in 2015 and has since grown to become one of the leading online gaming companies in Europe.

Team Structure: The VIP Customer Support team is part of the larger Customer Support department, which is responsible for handling all customer inquiries and issues. The team consists of dedicated and experienced customer support professionals who work together to provide exceptional service to VIP customers.

Development Methodology: Growe uses an Agile development methodology to ensure that its products and services remain innovative and relevant to its customers. The company's focus on continuous improvement and innovation is reflected in its approach to customer support, where feedback from customers is used to inform and improve the company's products and services.

Company Website: Growe

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position in the customer support field. However, as the role involves working with VIP customers, it requires a high level of professionalism and expertise.

Reporting Structure: The VIP Customer Support Representative will report directly to the VIP Customer Support Manager. The role may also involve working closely with other departments, such as the Technical Support team and the Customer Retention team, to resolve customer issues and improve the company's products and services.

Technical Impact: The VIP Customer Support Representative will have a direct impact on the company's ability to provide exceptional customer service to its VIP customers. The role involves handling complex customer issues and providing personalized solutions to ensure customer satisfaction and loyalty.

Growth Opportunities:

📝 Enhancement Note: As a mid-sized company with a focus on growth and innovation, Growe offers numerous opportunities for career advancement and professional development. Candidates in this role may have the opportunity to progress to senior customer support roles, team leadership positions, or even management roles within the company.

🌐 Work Environment

Office Type: Growe's office is a modern and collaborative workspace designed to foster creativity and innovation. The office features an open-plan layout, with dedicated spaces for team meetings and brainstorming sessions.

Office Location(s): Growe's headquarters are located in Warsaw, Poland. The company also has offices in several other European cities.

Workspace Context:

The VIP Customer Support team works in a dedicated customer support area, with access to all the tools and resources needed to provide exceptional service to customers.
The team works closely together, with a focus on collaboration and knowledge-sharing to ensure that all customers receive the highest level of service.
The workspace is designed to be comfortable and ergonomic, with adjustable desks and chairs to ensure that employees can work in a healthy and productive environment.

Work Schedule: The work schedule for this role is not specified. However, candidates should expect to work a standard full-time schedule, with the possibility of working evenings, weekends, or holidays as needed to provide 24/7 customer support.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The first interview will be a phone or video call to assess the candidate's communication skills, English proficiency, and cultural fit with the company. Candidates should be prepared to discuss their customer support experience and provide examples of how they have handled complex customer issues in the past.
The second interview will be an in-depth discussion of the candidate's technical skills and knowledge of the iGaming industry. Candidates should be prepared to discuss their understanding of game rules, betting odds, and responsible gambling practices.
The final interview will involve a practical assessment of the candidate's customer support skills, where they will be asked to handle a mock customer inquiry and demonstrate their ability to provide exceptional service.

Portfolio Review Tips: As this role does not involve web development or server administration, a portfolio is not required. However, candidates should be prepared to provide examples of their customer support experience and discuss their approach to customer service and problem-solving.

Technical Challenge Preparation: As this role does not involve a technical challenge, candidates should focus on preparing for the customer support scenarios and demonstrating their ability to handle complex customer issues with professionalism and expertise.

ATS Keywords: Customer Support, Technical Troubleshooting, Account Management, Communication Skills, Attention to Detail, Problem-Solving, Regulatory Compliance, Responsible Gambling, Sales Principles, Game Rules Knowledge

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role does not involve web development or server administration, there is no technology stack or web infrastructure to consider. However, candidates should be familiar with the company's customer support tools and software, such as CRM software and customer support ticketing systems.

👥 Team Culture & Values

Web Development Values: As this role does not involve web development, there are no web development values to consider. However, candidates should be familiar with the company's core values and be able to demonstrate how they align with the company's mission and vision.

Collaboration Style: Growe's customer support team operates in a collaborative and inclusive environment, where team members work together to ensure that all customers receive the highest level of service. The team values open communication, knowledge-sharing, and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges: As this role does not involve technical challenges, there are no technical challenges to consider. However, candidates should be prepared to handle complex customer issues and provide personalized solutions in a professional and efficient manner.

Learning & Development Opportunities: Growe offers numerous opportunities for career advancement and professional development. Candidates in this role may have the opportunity to progress to senior customer support roles, team leadership positions, or even management roles within the company. Additionally, the company offers training and development programs to help employees build their skills and advance their careers.

💡 Interview Preparation

Technical Questions: As this role does not involve technical questions, candidates should focus on preparing for the customer support scenarios and demonstrating their ability to handle complex customer issues with professionalism and expertise.

Company & Culture Questions: Candidates should research the company and its products and services thoroughly before the interview. They should be prepared to discuss their understanding of the iGaming industry and how they can contribute to the company's success.

Portfolio Presentation Strategy: As this role does not involve a portfolio presentation, candidates should focus on preparing for the customer support scenarios and demonstrating their ability to handle complex customer issues with professionalism and expertise.

📌 Application Steps

To apply for this VIP Customer Support Representative position:

Submit your application through the application link provided in the job listing.
Prepare for the phone or video call interview by researching the company and its products and services, and practicing your communication skills.
Prepare for the in-depth discussion of your technical skills and knowledge of the iGaming industry by brushing up on your understanding of game rules, betting odds, and responsible gambling practices.
Prepare for the practical assessment of your customer support skills by practicing your problem-solving skills and customer service techniques.
Research the company's core values and be prepared to discuss how you align with them during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

VIP Customer Support Representative