Transportation Specialist - Transportation, NOC Outbound at Amazon

📍 Job Overview

Job Title: Transportation Specialist - Transportation, NOC Outbound
Company: Amazon
Location: Dalian, Liaoning, China
Job Type: On-site
Category: Operations & Logistics
Date Posted: 2025-06-26
Experience Level: Entry-level to Associate (0-2 years)
Remote Status: On-site (with potential remote work for Amazon Japan)

🚀 Role Summary

Facilitate information flow between stakeholders (carriers, hubs, warehouses) and resolve issues impacting customer experience and business continuity.
Work in a 24/7 operating environment, including night shifts, to provide real-time customer support.
Collaborate with cross-functional teams to drive business results and improve transportation processes.
Analyze data and create performance metrics to assist in decision-making and process improvement.
Communicate effectively with both internal and external stakeholders to ensure smooth operations and timely delivery.

📝 Enhancement Note: This role requires strong communication skills and the ability to work in a dynamic, fast-paced environment. Candidates should be comfortable working in a rotational shift model and have a solid understanding of logistics and transportation processes.

💻 Primary Responsibilities

Stakeholder Communication: Facilitate information flow between various stakeholders, including carriers, vendors/suppliers, retail, finance, software support, and fulfillment centers.
Data Analysis & Reporting: Pull data from various databases using tools like Excel, Access, SQL, and perform ad-hoc reporting and analysis as needed.
Performance Metrics: Develop and understand performance metrics to drive business results and identify trends.
Business Requirements: Scope out business and functional requirements for Amazon technology teams to create and enhance software systems and tools used by NOC.
Problem Resolution: Systematically escalate problems or variances in information and data to relevant owners and teams, and follow through on resolutions.
Communication & Presentation: Create narratives outlining weekly findings and variances to goals, and present these findings in review forums.

🎓 Skills & Qualifications

Education: Bachelor's degree preferred but not required.

Experience: 0-2 years of work experience, with a logistics background and lean/six sigma training being a plus.

Required Skills:

Japanese language proficiency (N2 and above)
Good communication skills (both verbal and written)
Advanced Excel proficiency (pivot tables, vlookups)
Technical skills: Python, Java; Web Scraping Tools: Beautiful Soup, Selenium, Scrapy; Database Management: SQL; Data Analysis Tools: Pandas, NumPy; API Integration experience
Ability to work in a team in a dynamic environment
Comfortable working in a 24/7 rotational shift model (including night shifts)

Preferred Skills:

English language proficiency
SQL basics (Joins preferably)

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role in Dalian, China is approximately ¥200,000 - ¥300,000 per year (based on market research and experience level). Final salary will be determined based on qualifications, experience, and other factors.

Benefits: Amazon offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts. For more information, please visit Amazon's Benefits & Perks page.

Working Hours: This role requires working in a 24/7 rotational shift model, including night shifts, to provide real-time customer support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon is a large corporation with over 1.3 million employees worldwide. This role is part of the centralized Network Operations Centre (NOC) organization, which plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Team Structure:

The NOC team works closely with various stakeholders, including transportation carriers, vendors/suppliers, retail, finance, software support, and fulfillment centers.
The team operates in a 24/7 environment to ensure timely pick-up and delivery of freight, and to resolve any exceptions that may arise.

Development Methodology:

The NOC team follows a data-driven approach to identify trends in network exceptions and automate processes or propose process changes to streamline operations.
The team uses various data management systems and tools to pull data and perform ad-hoc reporting and analysis as needed.

Company Website: Amazon

📝 Enhancement Note: Amazon's company culture is focused on innovation, customer obsession, and long-term thinking. The NOC team plays a crucial role in ensuring Amazon's ability to serve its customers on time by facilitating information flow and resolving issues that impact customer experience and business continuity.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to associate position within the Network Operations Centre (NOC) organization. The primary responsibility is to facilitate information flow between various stakeholders and resolve potential issues that impact customer experience and business continuity.

Reporting Structure: This role reports directly to the NOC manager and works closely with various cross-functional teams, including transportation carriers, vendors/suppliers, retail, finance, software support, and fulfillment centers.

Technical Impact: The NOC team has a direct impact on Amazon's ability to serve its customers on time by ensuring the smooth functioning of Amazon transportation. The team's work involves monitoring network data, identifying trends, and automating processes or proposing process changes to streamline operations.

Growth Opportunities:

As the candidate gains experience and demonstrates strong performance, there may be opportunities for growth within the NOC organization or other teams within Amazon.
Amazon offers various training and development opportunities to help employees grow their careers, including online courses, workshops, and mentorship programs.

📝 Enhancement Note: Career growth opportunities for this role may include moving into more senior roles within the NOC organization or transitioning into other teams within Amazon, such as transportation management, operations management, or data analysis.

🌐 Work Environment

Office Type: The NOC team works in a centralized office environment, with team members working in shifts to provide 24/7 coverage.

Office Location(s): Dalian, Liaoning, China (with potential remote work for Amazon Japan)

Workspace Context:

The NOC team works in a collaborative environment, with team members supporting each other to ensure smooth operations and timely delivery.
The team uses various data management systems and tools to pull data and perform ad-hoc reporting and analysis as needed.
The work environment is dynamic and fast-paced, with team members working in shifts to provide real-time customer support.

Work Schedule: This role requires working in a 24/7 rotational shift model, including night shifts, to provide real-time customer support.

📝 Enhancement Note: The work environment for this role is dynamic and fast-paced, with team members working in shifts to provide real-time customer support. The NOC team works closely with various stakeholders to ensure smooth operations and timely delivery, and to resolve any exceptions that may arise.

📄 Application & Technical Interview Process

Interview Process:

Online application review
Phone or video screen (focus on communication skills and language proficiency)
In-person or video interview (focus on problem-solving, data analysis, and teamwork skills)
Final interview (focus on cultural fit and long-term career goals)

Portfolio Review Tips: N/A - Not Applicable for this role

Technical Challenge Preparation:

Brush up on data analysis skills using tools like Excel, SQL, and Python.
Familiarize yourself with Amazon's transportation processes and the role of the NOC team in ensuring smooth operations and timely delivery.
Prepare for behavioral questions that focus on problem-solving, teamwork, and communication skills.

ATS Keywords: Japanese language proficiency, communication skills, advanced Excel, Python, Java, web scraping tools, SQL, data analysis tools, API integration, teamwork, dynamic environment, logistics background, lean/six sigma training, English language proficiency.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's communication skills, language proficiency, data analysis skills, and problem-solving abilities. The candidate should be prepared to discuss their experience working in a dynamic, fast-paced environment and their ability to work in a team to ensure smooth operations and timely delivery.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Web Development Values:

Customer obsession: Focus on providing the best customer experience possible.
Ownership: Take responsibility for driving results and delivering on promises.
Invent and simplify: Constantly innovate and simplify processes to improve efficiency and effectiveness.
Learn and be curious: Continuously learn and stay curious to improve skills and knowledge.
Hire and develop the best: Attract and develop top talent to drive business results.

Collaboration Style:

The NOC team works collaboratively to ensure smooth operations and timely delivery.
Team members support each other to resolve issues and drive business results.
The team uses various data management systems and tools to pull data and perform ad-hoc reporting and analysis as needed.

📝 Enhancement Note: The NOC team values customer obsession, ownership, inventing and simplifying, learning and being curious, and hiring and developing the best. The team works collaboratively to ensure smooth operations and timely delivery, and to resolve any exceptions that may arise.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex transportation issues that impact customer experience and business continuity.
Identifying trends in network exceptions and automating processes or proposing process changes to streamline operations.
Working in a dynamic, fast-paced environment with shifting priorities and tight deadlines.

Learning & Development Opportunities:

Amazon offers various training and development opportunities to help employees grow their careers, including online courses, workshops, and mentorship programs.
The candidate may have the opportunity to learn about various aspects of Amazon's transportation operations and gain experience working with cross-functional teams.

📝 Enhancement Note: The technical challenges for this role include resolving complex transportation issues, identifying trends in network exceptions, and working in a dynamic, fast-paced environment. The learning and development opportunities include Amazon's training and development programs, as well as the opportunity to gain experience working with cross-functional teams.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to resolve a complex transportation issue. How did you approach the problem, and what was the outcome?
How do you identify trends in network exceptions, and what steps would you take to automate processes or propose process changes to streamline operations?
How do you prioritize your work when faced with shifting priorities and tight deadlines?

Company & Culture Questions:

Why are you interested in working for Amazon, and specifically in the NOC team?
How do you stay organized and manage your time when working in a dynamic, fast-paced environment?
How do you handle working in a 24/7 rotational shift model, including night shifts?

Portfolio Presentation Strategy: N/A - Not Applicable for this role

📝 Enhancement Note: The technical questions for this role focus on the candidate's problem-solving abilities, data analysis skills, and experience working in a dynamic, fast-paced environment. The company and culture questions focus on the candidate's interest in working for Amazon and the NOC team, as well as their ability to manage their time and work in a 24/7 rotational shift model.

📌 Application Steps

To apply for this Transportation Specialist - Transportation, NOC Outbound position:

Submit your application through the Amazon Jobs website.
Prepare for the phone or video screen by practicing your communication skills and brushing up on your language proficiency.
Research Amazon's transportation processes and the role of the NOC team in ensuring smooth operations and timely delivery.
Familiarize yourself with Amazon's company culture and values, and prepare for behavioral questions that focus on problem-solving, teamwork, and communication skills.
Prepare for data analysis questions and brush up on your technical skills using tools like Excel, SQL, and Python.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Transportation Specialist - Transportation, NOC Outbound