TRANSPORT / IP (TRIP) NOC TECHNICIAN at Leidos

📍 Job Overview

Job Title: TRANSPORT / IP (TRIP) NOC TECHNICIAN
Company: Leidos
Location: Sunset, UT
Job Type: On-site, Full-time
Category: Network Operations Center (NOC) Technician
Date Posted: June 17, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

Monitor and manage network events and incident tickets in a 24/7 global operations center.
Provide technical support and fault analysis for various network technologies and services.
Coordinate service restoration and maintain communication with leadership and customers.
Demonstrate advanced knowledge in multiple network technologies and proficiency in specialized functions within the DISN.

📝 Enhancement Note: This role requires a strong background in network operations and a solid understanding of various network technologies to effectively manage incident tickets and restore services in a timely manner.

💻 Primary Responsibilities

Network Monitoring & Incident Management:
- Monitor network events and element management failures in real-time across multiple monitoring tools.
- Triage and manage incident tickets utilizing Remedy, providing feedback and guidance for complex issues.
- Proactively analyze alarms, filter, and correlate fault information, identifying root causes and coordinating correction of fault situations.
Fault Isolation & Resolution:
- Support the fault isolation process by diagnosing and troubleshooting network issues, testing, and fault localization.
- Correct or replace faulty network elements and verify service restoration upon resolution of all customer-initiated tickets.
Service Restoration & Communication:
- Restore networks and services to full operation, coordinating with other service providers as necessary.
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
Training & Technical Support:
- Evaluate and provide feedback for training, standard operating procedures, and tools within O&M.
- Assist in monitoring training and provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 2-5 years of experience in network operations, incident management, or a related role.

Required Skills:

Advanced knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Preferred Skills:

Tech control facility or cyber transport experience.
Circuit actions and vendor experience.
IP architecture experience.
Telco NOC, inside or outside plant experience.
Experience with MS Office suite, i.e., Outlook, Excel, Word, Access, PowerPoint, TEAMs.
Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in multiple network technologies and specialized functions within the DISN through live demos or case studies.
Showcase experience in network monitoring, incident management, and service restoration.
Highlight problem-solving skills and ability to work in a high-pressure, 24/7 environment.

Technical Documentation:

Provide documentation of network topologies, fault management processes, and service restoration procedures.
Include examples of incident tickets and resolutions, demonstrating ability to analyze and troubleshoot network issues.

💵 Compensation & Benefits

Salary Range: $65,000 - $75,000 per year (based on Leidos' provided range and regional market data for network operations roles in Utah)

Benefits:

Health and Wellness Programs
Income Protection
Paid Leave
Retirement

Working Hours: 40 hours per week, with rotating shifts to cover 24/7 operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Defense and Government Services

Company Size: Medium (10,000+ employees)

Founded: 1969

Team Structure:

The TRANSPORT / IP (TRIP) NOC Technician will work within the Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) team.
The role will be part of the 24/7 DISA Global Operations Center (DGOC) team, supporting the Defense Information Systems Agency (DISA) and national security organizations.

Development Methodology:

Leidos follows ITIL (Information Technology Infrastructure Library) best practices for incident management and service restoration.
The company uses Remedy as the primary incident management tool and various monitoring tools for network event tracking.

Company Website: Leidos

📝 Enhancement Note: Leidos is a large, global defense and government services company that provides a wide range of technical services, including network operations and cybersecurity. The company values innovation, collaboration, and continuous learning, offering opportunities for professional growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate Network Operations Center (NOC) Technician

Reporting Structure: The TRANSPORT / IP (TRIP) NOC Technician will report to the NOC Manager or a similar role within the Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) team.

Technical Impact: This role directly supports the Defense Information Systems Agency (DISA) and national security organizations by ensuring the availability and performance of critical network services. The TRANSPORT / IP (TRIP) NOC Technician will have a significant impact on the timely resolution of network incidents and the restoration of services, minimizing downtime and ensuring optimal network performance.

Growth Opportunities:

Technical Skill Development: Leidos offers training and development opportunities to help employees advance their careers in network operations, incident management, and related fields.
Technical Leadership: With experience and demonstrated expertise, the TRANSPORT / IP (TRIP) NOC Technician may have opportunities to move into technical leadership roles, such as Team Lead or Senior NOC Technician.
Cross-functional Collaboration: The role may provide opportunities to work with other teams within Leidos, such as cybersecurity, infrastructure, or software development, fostering a broader understanding of the company's operations and technologies.

📝 Enhancement Note: Leidos offers various growth opportunities for network operations professionals, including technical skill development, leadership roles, and cross-functional collaboration. The company's size and diverse portfolio of services provide ample opportunities for career progression and advancement.

🌐 Work Environment

Office Type: Leidos' Sunset, UT office is a professional, collaborative workspace designed to support network operations and incident management teams working in a 24/7 environment.

Office Location(s): Sunset, UT

Workspace Context:

The TRANSPORT / IP (TRIP) NOC Technician will work in a dedicated NOC environment, equipped with multiple monitors, network management tools, and communication devices to effectively monitor and manage network incidents.
The workspace is designed to facilitate collaboration and communication among NOC team members, as well as with other teams within Leidos and external customers.

Work Schedule: The role requires working in a 24/7 operations center, with rotating shifts to ensure continuous network monitoring and incident management. The work schedule may include days, evenings, nights, weekends, and holidays, as needed.

📝 Enhancement Note: Leidos' Sunset, UT office provides a professional, collaborative workspace designed to support network operations and incident management teams working in a 24/7 environment. The workspace is equipped with the necessary tools and resources to effectively monitor and manage network incidents, fostering a collaborative and productive work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screen: A brief phone or video call to assess communication skills, technical knowledge, and cultural fit.
Technical Assessment: A hands-on, scenario-based assessment to evaluate the candidate's ability to monitor network events, triage incident tickets, and resolve network issues.
Behavioral Interview: A structured interview focusing on the candidate's problem-solving skills, teamwork, and adaptability in a high-pressure, 24/7 environment.
Final Interview: A meeting with the NOC Manager or a similar role within the Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) team to discuss the candidate's fit for the role and the team's needs.

Portfolio Review Tips:

Highlight experience in network monitoring, incident management, and service restoration.
Include examples of complex network issues resolved and the processes used to identify and address the root cause.
Demonstrate proficiency in multiple network technologies and specialized functions within the DISN.

Technical Challenge Preparation:

Brush up on network topologies, both transport and IP.
Familiarize yourself with Leidos' incident management processes and tools, such as Remedy.
Practice troubleshooting network issues using scenario-based exercises and hands-on labs.

ATS Keywords: (See the "💻 Primary Responsibilities" and "🎓 Skills & Qualifications" sections for relevant keywords)

📝 Enhancement Note: Leidos' interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit for the role. The company uses a combination of technical assessments, behavioral interviews, and final interviews to ensure the best fit for the TRANSPORT / IP (TRIP) NOC Technician role.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

Routers (CISCO, Juniper)
Switches (CISCO, Juniper)
Crypto devices (various vendors)
Routing protocols (OSPF, BGP, EIGRP)
DSN/DRSN
Video Services
Promina
MSPP
DWDM
Optical Switching

Monitoring & Incident Management Tools:

Remedy (IT Service Management platform)
Various network monitoring tools (e.g., SolarWinds, Nagios, Zabbix)

Communication Tools:

MS Office suite (Outlook, Excel, Word, Access, PowerPoint, TEAMs)
Collaboration platforms (e.g., SharePoint, Confluence)

📝 Enhancement Note: Leidos uses a wide range of network technologies and specialized functions within the DISN. The TRANSPORT / IP (TRIP) NOC Technician should be proficient in multiple network technologies and have a solid understanding of network topologies, both transport and IP.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Leidos prioritizes customer satisfaction and ensures that network services meet or exceed agreed-upon service level agreements (SLAs).
Collaboration: The company fosters a collaborative work environment, encouraging team members to work together to resolve network incidents and restore services efficiently.
Continuous Learning: Leidos values continuous learning and encourages team members to stay up-to-date with the latest network technologies and best practices.
Adaptability: The company expects team members to be adaptable and able to work in a high-pressure, 24/7 environment, adjusting to changing priorities and network conditions.

Collaboration Style:

Cross-functional Integration: Leidos encourages collaboration between network operations teams, cybersecurity teams, and other internal teams to ensure optimal network performance and security.
Code Review & Knowledge Sharing: The company fosters a culture of code review and knowledge sharing, ensuring that best practices are documented and shared among team members.
Mentoring & Technical Development: Leidos offers mentoring and technical development opportunities to help team members advance their careers and expand their skillsets.

📝 Enhancement Note: Leidos' team culture emphasizes customer focus, collaboration, continuous learning, and adaptability. The company fosters a collaborative work environment, encouraging team members to work together to resolve network incidents and restore services efficiently. Leidos also values continuous learning and encourages team members to stay up-to-date with the latest network technologies and best practices.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Leidos' network environment is complex, with multiple technologies, services, and customers. The TRANSPORT / IP (TRIP) NOC Technician must be able to navigate this complexity and identify the root cause of network issues quickly and accurately.
High-pressure Environment: The role requires working in a high-pressure, 24/7 environment, with a constant influx of incident tickets and network events. The TRANSPORT / IP (TRIP) NOC Technician must be able to manage stress and maintain focus under pressure.
Emerging Technologies: Leidos' network environment is constantly evolving, with new technologies and services being introduced. The TRANSPORT / IP (TRIP) NOC Technician must be adaptable and able to quickly learn and integrate new technologies into their skillset.

Learning & Development Opportunities:

Technical Training: Leidos offers various technical training opportunities, including online courses, workshops, and certifications, to help team members advance their careers and expand their skillsets.
On-the-job Training: The TRANSPORT / IP (TRIP) NOC Technician will have ample opportunities to learn and develop their skills through hands-on experience, working alongside more senior team members and mentors.
Conferences & Industry Events: Leidos encourages team members to attend industry conferences and events to stay up-to-date with the latest network technologies and best practices.

📝 Enhancement Note: Leidos' technical challenges include network complexity, high-pressure environments, and emerging technologies. The company offers various learning and development opportunities to help team members overcome these challenges and advance their careers in network operations.

💡 Interview Preparation

Technical Questions:

Network Topologies: Describe the differences between transport and IP network topologies. Provide examples of each and discuss their advantages and disadvantages.
Incident Management: Walk through a scenario-based exercise, demonstrating your ability to triage incident tickets, identify the root cause of network issues, and develop a plan to resolve the problem.
Network Technologies: Explain the differences between routers, switches, and crypto devices. Describe their roles in a network environment and provide examples of each.

Company & Culture Questions:

Customer Focus: Describe your experience working with customers and ensuring that network services meet or exceed agreed-upon service level agreements (SLAs).
Collaboration: Discuss your experience working in a collaborative environment and how you have contributed to resolving complex network issues as part of a team.
Adaptability: Describe a situation where you had to adapt to changing priorities or network conditions in a high-pressure environment. How did you handle the situation, and what was the outcome?

Portfolio Presentation Strategy:

Live Demo: Prepare a live demo of your network monitoring and incident management skills, using a virtual lab or other appropriate tools.
Case Studies: Develop case studies highlighting your experience in network monitoring, incident management, and service restoration. Include examples of complex network issues resolved and the processes used to identify and address the root cause.
Technical Deep Dive: Prepare a technical deep dive into a specific network technology or specialized function within the DISN, demonstrating your proficiency and expertise in the subject matter.

📝 Enhancement Note: Leidos' interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit for the role. The company uses a combination of technical assessments, behavioral interviews, and final interviews to ensure the best fit for the TRANSPORT / IP (TRIP) NOC Technician role.

📌 Application Steps

To apply for this TRANSPORT / IP (TRIP) NOC TECHNICIAN position at Leidos:

Review the Job Description: Thoroughly read and understand the job description, highlighting the required skills, experience, and qualifications.
Tailor Your Resume: Customize your resume to emphasize your relevant experience, skills, and accomplishments in network operations, incident management, and related fields.
Prepare Your Portfolio: Update your portfolio to showcase your experience in network monitoring, incident management, and service restoration. Include examples of complex network issues resolved and the processes used to identify and address the root cause.
Practice Technical Scenarios: Familiarize yourself with Leidos' incident management processes and tools, such as Remedy. Practice troubleshooting network issues using scenario-based exercises and hands-on labs.
Research Leidos: Learn about Leidos' company culture, values, and mission. Prepare questions to ask during the interview process to demonstrate your interest and understanding of the organization.
Apply: Submit your application through the application link provided in the job listing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

TRANSPORT / IP (TRIP) NOC TECHNICIAN