Trainee Customer Support (m/f/d)

📍 Job Overview

• Job Title: Trainee Customer Support (m/f/d)
• Company: AutoScout24
• Location: Padua, Veneto, Italy
• Job Type: Internship
• Category: Customer Support & Sales
• Date Posted: July 24, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Support the Sales Operations office in managing customer relationships and providing customer care.
• Handle both B2B and B2C interactions.
• Collaborate with the team in a structured and organized environment.
• Communicate effectively with customers and manage deadlines.

📝 Enhancement Note: This role focuses on customer support and requires strong communication skills and the ability to manage customer relationships effectively.

💻 Primary Responsibilities

• Manage customer interactions (B2B and B2C).
• Provide customer care and support through various channels.
• Collaborate with the team to ensure customer satisfaction and resolve issues.
• Maintain a well-organized work environment and manage deadlines effectively.

📝 Enhancement Note: The primary responsibilities revolve around customer support and management, requiring strong interpersonal and organizational skills.

🎓 Skills & Qualifications

Education: High school diploma or higher education.

Experience: No specific experience required, but relevant internships or customer service experience would be an asset.

Required Skills:

• Proficiency in Microsoft Office, particularly Excel.
• Excellent communication skills in Italian and English (B1 level or higher).
• Strong interpersonal skills and team collaboration abilities.
• Clear and persuasive verbal and written communication.
• Good time management and organizational skills.

Preferred Skills:

• Knowledge of the automotive industry.
• Familiarity with CRM software.
• Basic data analysis skills.

📝 Enhancement Note: While not explicitly stated, having some knowledge of the automotive industry could be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €800 per month.

Benefits:

• Meal vouchers.
• Continuous training and development opportunities.

Working Hours: Full-time, 9:00 AM - 1:00 PM / 2:00 PM - 6:00 PM.

📝 Enhancement Note: The salary range is estimated based on entry-level customer support roles in Italy. The benefits package is quite standard for entry-level positions in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital automotive.

Company Size: Large multinational.

Founded: Not specified.

Team Structure: The team is based in Albignasego (PD) and is part of the Sales Operations office, focusing on customer support and management.

Development Methodology: Not specified.

Company Website: Autoscout24

📝 Enhancement Note: The company culture is likely to be dynamic and fast-paced, given the digital automotive industry's competitive nature.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level, focusing on customer interactions and management.

Reporting Structure: The trainee will report directly to the Sales Operations team.

Technical Impact: The role has a direct impact on customer satisfaction and the company's reputation.

Growth Opportunities:

• Develop strong customer support skills and gain experience in the automotive industry.
• Potentially progress to a full-time customer support or sales role within the company.

📝 Enhancement Note: Career growth opportunities are likely to be available within the company, given its size and industry.

🌐 Work Environment

Office Type: On-site, structured, and organized environment.

Office Location(s): Albignasego (PD), Italy.

Workspace Context:

• Collaborative workspace with a focus on customer support and management.
• Access to necessary tools and software for the role.

Work Schedule: Full-time, with a lunch break in between.

📝 Enhancement Note: The work environment is likely to be fast-paced and dynamic, with a focus on customer support and management.

📄 Application & Technical Interview Process

Interview Process:

1. Online application submission.
2. Phone or video screening to assess communication skills and motivation.
3. In-person or video interview to discuss the role, company, and expectations.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation: N/A for this role.

ATS Keywords: Customer Support, B2B, B2C, Team Collaboration, Communication, Time Management, Office Suite, Excel, English Language.

📝 Enhancement Note: The interview process is likely to focus on communication skills, motivation, and cultural fit, given the customer-facing nature of the role.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Excellent communication skills.
• Strong interpersonal skills and team collaboration.
• Effective time management and organizational skills.
• Customer-centric mindset.

Collaboration Style:

• Collaborative and structured team environment.
• Regular communication and updates on customer interactions.
• Shared responsibility for customer satisfaction and issue resolution.

📝 Enhancement Note: The team culture is likely to be collaborative and customer-focused, with a strong emphasis on communication and teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing customer expectations and resolving issues effectively.
• Balancing multiple customer interactions and deadlines.
• Adapting to the fast-paced nature of the automotive industry.

Learning & Development Opportunities:

• Gain experience in customer support and management.
• Develop strong communication and interpersonal skills.
• Learn about the automotive industry and its trends.

📝 Enhancement Note: The challenges and growth opportunities are likely to be centered around customer support and management, with a focus on developing strong communication and interpersonal skills.

💡 Interview Preparation

Technical Questions:

• How do you handle difficult customers or challenging situations?
• Can you describe a time when you had to manage multiple deadlines or priorities?
• How do you stay organized and manage your time effectively?

Company & Culture Questions:

• Why are you interested in this role and our company?
• How do you see yourself contributing to our team and company goals?
• What do you know about the automotive industry, and why are you interested in it?

Portfolio Presentation Strategy: N/A for this role.

📝 Enhancement Note: The interview process is likely to focus on communication skills, motivation, and cultural fit, with a strong emphasis on customer support and management.

📌 Application Steps

To apply for this trainee customer support position:

1. Submit your application through the provided link.
2. Prepare for the interview by researching the company and automotive industry trends.
3. Practice common customer support scenarios and develop your communication skills.
4. Be ready to discuss your motivation, availability, and expectations for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.