Trainee Customer Field Technician | Orange Area at nbn® Australia

📍 Job Overview

Job Title: Trainee Customer Field Technician | Orange Area
Company: nbn Australia
Location: Dubbo, New South Wales, Australia
Job Type: Permanent, Full Time
Category: Field Services, Trainee
Date Posted: 2025-06-25

🚀 Role Summary

Join nbn's award-winning Customer Field Technician Traineeship Program, promoting diversity, cultural equality, and enhancing operations teams.
Work primarily in the field, learning on the job and achieving a nationally recognized qualification while earning a competitive salary.
Connect customers to the internet, perform network inspections and maintenance, and provide excellent customer service.

📝 Enhancement Note: This role offers a unique opportunity for women and First Nations individuals to enter the telecommunications industry, with a focus on promoting diversity and enhancing the workforce.

💻 Primary Responsibilities

Field Work: Work in the field to connect customers to the internet, performing network inspections and maintenance.
Learning and Development: Work towards a Certificate III in Telecommunications Technology over the 12-month traineeship, supported by experts in the field.
Customer Service: Provide excellent customer service, ensuring customers are connected and satisfied with the nbn network.
Team Collaboration: Collaborate with experienced field technicians and other team members to complete tasks and learn from their expertise.

📝 Enhancement Note: This role requires a strong focus on customer service, teamwork, and a willingness to learn and adapt in a dynamic work environment.

🎓 Skills & Qualifications

Education: Completion of high school or equivalent is required.

Experience: No prior experience is required, as training will be provided.

Required Skills:

Strong customer service skills
Inquisitive mind and eagerness to learn
Positive attitude and driver's license
Ability to work independently and at pace

Preferred Skills:

Previous experience in customer service or a related field
Familiarity with telecommunications technology
Strong communication and problem-solving skills

📝 Enhancement Note: While no prior experience is required, any relevant experience in customer service or telecommunications technology will be beneficial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A strong resume highlighting customer service skills, any relevant experience, and education background.
Completion of nbn's free Digital Work Experience, providing real-life insights into the role of a Customer Field Technician.

Technical Documentation:

A cover letter is not required, but a well-structured resume outlining relevant skills and experience is essential.
Applicants must complete the online application process, including answering a few questions and uploading their resume.

💵 Compensation & Benefits

Salary Range: $77,330 per year, inclusive of superannuation.

Benefits:

Paid parental leave (18 weeks)
An nbn work vehicle and all necessary tools, clothing, and safety equipment
Achieving a nationally recognized qualification, paid for by nbn
Competitive salary and working primarily in the field
Inclusive work culture prioritizing balance and wellbeing

📝 Enhancement Note: The salary range provided is based on industry standards for trainee roles in the telecommunications sector, with regional adjustments for Dubbo, New South Wales.

🎯 Team & Company Context

Company Culture:

nbn is committed to an inclusive, flexible, and supportive workplace, with a focus on diversity, equity, and inclusion.
The company has a Reconciliation Action Plan, Accessibility & Inclusion Plan, and is a Pride in Diversity Gold Employer for two years running.
nbn offers 18 weeks of paid parental leave and is a WORK180 Endorsed Employer for Women.

Team Structure:

The Customer Field Technician team is part of nbn's operations teams, working together to connect customers to the internet and maintain the network.
Trainee Customer Field Technicians will work closely with experienced field technicians and other team members to learn and develop their skills.

Development Methodology:

The 12-month traineeship program includes on-the-job learning, supported by experts in the field, and working towards a Certificate III in Telecommunications Technology.
nbn's Digital Work Experience allows anyone to experience the work of a Customer Field Technician from home, providing real-life insights into the role.

📝 Enhancement Note: nbn's commitment to diversity, equity, and inclusion, along with its award-winning traineeship program, makes it an attractive employer for women and First Nations individuals seeking a career in the telecommunications industry.

📈 Career & Growth Analysis

Web Technology Career Level: Trainee Customer Field Technician, entry-level role focused on learning and development.

Reporting Structure: Trainee Customer Field Technicians will report directly to their team leader or supervisor, with regular check-ins and support throughout the traineeship.

Technical Impact: As a trainee, the primary focus will be on learning and developing skills, with the opportunity to contribute to nbn's network and customer service goals.

Growth Opportunities:

Achieve a nationally recognized qualification in Telecommunications Technology.
Develop skills and gain experience working in the field, with the potential to progress to a full-time Customer Field Technician role.
Explore other career opportunities within nbn, such as in leadership, technical, or support roles.

📝 Enhancement Note: The growth opportunities for this role are focused on learning, development, and gaining relevant experience, with the potential to progress to full-time employment or explore other career paths within nbn.

🌐 Work Environment

Office Type: On-site, with a primary focus on field work and minimal time spent in the office.

Office Location(s): Dubbo, New South Wales, Australia, with the opportunity to work in the Orange area.

Workspace Context:

Trainee Customer Field Technicians will spend most of their time working in the field, connecting customers to the internet, and performing network maintenance.
The role requires a driver's license and the ability to work independently and at pace.
nbn provides a work vehicle and all necessary tools, clothing, and safety equipment.

Work Schedule:

Full-time, with a standard workweek of 40 hours, including field work, training, and development opportunities.
Flexible working hours may be required to meet customer needs and maintain the network.

📝 Enhancement Note: The work environment for this role is primarily field-based, with a focus on connecting customers to the internet and maintaining nbn's network. The role requires a strong commitment to customer service, teamwork, and a willingness to learn and adapt in a dynamic work environment.

📄 Application & Technical Interview Process

Interview Process:

Express interest by following the links, answering a few questions, and uploading your resume.
A friendly Talent Acquisition consultant will call you for a chat to determine how to keep in touch.
Complete nbn's free Digital Work Experience to gain real-life insights into the role and form part of the application process.

Portfolio Review Tips:

Focus on customer service skills, any relevant experience, and education background.
Highlight problem-solving skills, communication, and teamwork abilities.

Technical Challenge Preparation:

Familiarize yourself with nbn's network and the role of a Customer Field Technician.
Prepare for questions related to customer service, problem-solving, and teamwork.

📝 Enhancement Note: The interview process for this role is designed to assess customer service skills, problem-solving abilities, and teamwork, with a focus on learning and development opportunities.

🛠 Technology Stack & Web Infrastructure

Field Service Tools:

nbn provides all necessary tools, clothing, and safety equipment for the role.
Trainee Customer Field Technicians will use various tools and equipment to connect customers to the internet and perform network maintenance.

Vehicle:

nbn provides a work vehicle for use in the field, with all necessary tools, clothing, and safety equipment.

📝 Enhancement Note: The technology stack and web infrastructure for this role are focused on field service tools, with nbn providing all necessary equipment for connecting customers to the internet and maintaining the network.

👥 Team Culture & Values

Customer Service Values:

nbn prioritizes customer service, with a focus on connecting customers to the internet and providing excellent support.
Trainee Customer Field Technicians will be expected to uphold these values and contribute to nbn's customer service goals.

Collaboration Style:

nbn fosters a collaborative work environment, with a focus on teamwork and knowledge sharing.
Trainee Customer Field Technicians will work closely with experienced field technicians and other team members to learn and develop their skills.

📝 Enhancement Note: nbn's customer service values and collaborative work environment make it an ideal employer for individuals seeking a career in the telecommunications industry, with a focus on learning, development, and teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Connecting customers to the internet in various environments and network conditions.
Performing network inspections and maintenance, diagnosing and resolving faults.
Working in a dynamic and unpredictable field environment, with changing customer needs and network requirements.

Learning & Development Opportunities:

Achieve a nationally recognized qualification in Telecommunications Technology.
Develop skills and gain experience working in the field, with the opportunity to progress to a full-time Customer Field Technician role.
Explore other career opportunities within nbn, such as in leadership, technical, or support roles.

📝 Enhancement Note: The technical challenges and learning opportunities for this role are focused on developing skills, gaining relevant experience, and exploring career progression paths within nbn.

💡 Interview Preparation

Technical Questions:

Customer service scenarios and problem-solving questions, focusing on learning and development opportunities.
Questions related to teamwork, collaboration, and working in a dynamic field environment.

Company & Culture Questions:

Questions about nbn's customer service values, collaborative work environment, and commitment to diversity, equity, and inclusion.
Questions related to the role of a Trainee Customer Field Technician and the opportunity for growth and development.

Portfolio Presentation Strategy:

Highlight customer service skills, any relevant experience, and education background.
Emphasize problem-solving skills, communication, and teamwork abilities.

📝 Enhancement Note: The interview preparation for this role is focused on assessing customer service skills, problem-solving abilities, and teamwork, with a focus on learning and development opportunities within nbn.

📌 Application Steps

To apply for this Trainee Customer Field Technician position:

Express your interest by following the links, answering a few questions, and uploading your resume.
Complete nbn's free Digital Work Experience to gain real-life insights into the role and form part of the application process.
Prepare for the interview process, focusing on customer service skills, problem-solving, and teamwork.
Research nbn's customer service values, collaborative work environment, and commitment to diversity, equity, and inclusion.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to field service roles, with a focus on customer service, teamwork, and learning opportunities.
Include relevant skills, qualifications, and experience requirements for field service roles in the telecommunications industry.
Address the unique aspects of field work, such as working independently, in various environments, and with changing customer needs.
Emphasize the importance of customer service, problem-solving, and teamwork in field service roles.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about the role, company culture, or web technology industry standards.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute field service-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and field service role requirements.

Industry Expertise:

Include specific field service tools, equipment, and safety requirements relevant to the role.
Address the unique aspects of field work, such as working in various environments, with changing customer needs, and network requirements.
Provide tactical advice for field service roles, focusing on customer service, problem-solving, and teamwork.
Include field service-specific interview preparation and coding challenge guidance.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use field service industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to field service roles.
Provide actionable insights that give field service candidates a competitive advantage.
Focus on field service team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize customer service skills, problem-solving, and teamwork in field service roles.
Include specific portfolio requirements tailored to the field service discipline and role level.
Address the unique aspects of field work, such as working independently, in various environments, and with changing customer needs.
Focus on problem-solving methods, communication, and teamwork abilities in field service roles.

Avoid:

Generic business jargon not relevant to field service roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-field service terminology unless relevant to the specific role or company context.
Marketing language unrelated to field service roles, customer service, or user experience.

Generate comprehensive, field service-focused content that serves as a valuable resource for field service candidates seeking career opportunities and preparing for technical interviews in the field service industry.

Trainee Customer Field Technician | Orange Area