📍 Job Overview

Job Title: TOC Network Engineer, Cingularity
Company: IMG
Location: London - Hanbury St
Job Type: On-site, Full-time
Category: Network Engineering, Broadcast Engineering
Date Posted: 2025-06-18

🚀 Role Summary

Primary Responsibility: Ensure the flawless, high-availability delivery of content for a major British football league, utilising Cingularity's global network and IP platforms.
Key Technologies: IP networking, video monitoring, troubleshooting, customer support, incident management.
Team Context: Part of the 24/7 Technical Operations Centre (TOC) environment, working closely with MCR teams.

📝 Enhancement Note: This role requires a strong blend of network and broadcast engineering expertise, meticulous attention to detail, and the ability to excel under pressure during live, tier-1 sports broadcasting.

💻 Primary Responsibilities

🌐 Technical Operations & Monitoring

Coordinate and execute all technical aspects of live transmissions, including service check-in, configuration validation, active monitoring oversight, and check-out procedures.
Perform continuous, expert-level monitoring and proactive management across network, video, and system domains daily.
- Network: Monitor the Cingularity core network (NetInsight Nimbra DTM & Arista IP) and edge devices using various monitoring systems. Configure, monitor, and perform first and second line troubleshooting on IP transport streams and underlying network routing/switching.
- Video: Monitor client video service quality using Multiviewers and specialised probes. Perform daily configuration, operation, and first and second line troubleshooting of core video encoding platforms.
- Systems: Monitor health and performance of underlying servers and operating systems using Zabbix and Grafana. Respond to system-level alerts and perform initial troubleshooting.
Provide direct customer support via phone, email, and talkback, address service issues and other inquiries, and collaborate with partners and suppliers as needed.
Proactively identify and address potential issues before they impact service delivery.
Complete the provisioning of new services, including occasional use services.

🛠 Incident Management & Resolution

Resolve service issues impacting the client contract, working from initial investigation to final resolution across network, video, and system domains, minimising service impact.
Log, analyse, and act upon all incidents promptly, producing detailed incident reports and root cause analyses for the client according to agreed procedures.
Contribute to post-incident reviews, identifying root causes and documenting lessons learned to drive continuous improvement and prevent recurrence.
Assist in developing and improving incident management and disaster recovery plans relevant to the contract.

📝 Process, Documentation & Improvement

Contribute to reviewing, refining, and documenting TOC workflows, processes, and procedures, especially those relating to the specific technologies used for the client.
Maintain accurate records of network configurations, service documentation, and incident logs.
Adhere strictly to the change management process for all service modifications.
Contribute to the ongoing maintenance, upgrades, patching, and security hardening across the network, video, and underlying system infrastructure.
Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities for the contract.

🤝 Team Contribution

Participate actively in team rotas to ensure dedicated coverage for match days and associated support/maintenance activities.
Foster a culture of high performance, collaboration, continuous learning, and customer focus within the TOC and MCR teams.
Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities.

💡 Skills & Qualifications

Education: Relevant degree or equivalent experience in a related field, such as Network Engineering, Broadcast Engineering, or a related discipline.

Experience: Proven experience as a Network Engineer or Broadcast Engineer within a live broadcast or media transmission environment.

Required Skills:

Strong knowledge of Broadcast environments and workflows, particularly live sports.
Hands-on experience with IP networking protocols and concepts crucial for media transport (TCP/IP, UDP, RTP, Multicast, ST 2022-7, SRT).
Demonstrable experience configuring and troubleshooting network equipment (e.g., Cisco, Arista, Net Insight).
Experience operating and troubleshooting professional video encoders (e.g., Mediakind, Appear).
Experience using professional video monitoring tools and probes (e.g., TAG, Bridgetech).
Familiarity with system monitoring tools (e.g., Zabbix, Grafana, Nagios).
Proficiency in Office 365 or G-Suite, with excellent working Excel or Google Sheets knowledge.
Excellent interpersonal, written, and oral communication skills.
Proven record of providing an exceptional customer experience.
Excellent attention to detail and the ability to remain focused under pressure.
Proven analytical and problem-solving skills across network, video, and system domains.
The ability to follow and develop operational processes to a high standard.
Drive to build deep expertise on the specific technologies deployed.
Self-motivated and organised individual.
Flexibility to work unsociable hours as required to cover sporting events.

Preferred Skills:

Specific operational experience with Net Insight Nimbra MSR/DTM, Arista EOS, and Techex TX Edge platforms.
Specific hands-on experience with Mediakind Encoders, Appear Encoders, TAG MCM/MCS Probes, and Bridgetech VB330 Probes.
Experience with standard routing protocols such as OSPF and BGP.
Deeply understand video/audio encoding (MPEG-4 AVC, HEVC) and transport stream analysis.
Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
Proficient in Windows and Linux operating systems; MacOS familiarity is a plus.
Experience with booking systems (e.g., MediaPulse) and/or automation systems.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of IP networking protocols and concepts, with a focus on media transport.
Showcase experience configuring and troubleshooting network equipment, with a focus on the specific platforms used by Cingularity.
Highlight proficiency in operating and troubleshooting professional video encoders, with a focus on the specific encoders used by Cingularity.
Display familiarity with professional video monitoring tools and probes, with a focus on the specific tools used by Cingularity.
Emphasise problem-solving skills and the ability to work under pressure in a live broadcast environment.

Technical Documentation:

Provide detailed documentation of network configurations, service documentation, and incident logs.
Include examples of root cause analyses and lessons learned from previous incidents.
Demonstrate the ability to maintain accurate records and adhere to change management processes.

💵 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (based on experience and market research for the London area)

Benefits:

Income protection
Life insurance
Private medical insurance
Virtual GP
Pension contribution
23 days holiday + bank holidays
Dental insurance
Green car scheme
Season ticket loan
Cycle to work scheme
Subsidized office canteen
Free breakfast
Eye care
Endeavor Wellness - lunch and learn events
EAP (Employee Assistant Programme) - range of practical and emotional support services
Critical Illness cover
Financial Wellbeing
Health cash plan
Subsidized gym membership / Class-pass/ GymPass
Health screening
Will writing
Dynamic office environment with great people!
Regular team and company networking events
Access to free tickets to sporting and entertainment events
Tech Scheme
Taste Card
Travel Insurance

Working Hours: Full-time, with flexibility to work unsociable hours as required to cover sporting events.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media and Broadcast Technology

Company Size: Large (over 10,000 employees)

Founded: 2014 (as Cingularity; acquired by IMG in 2022)

Team Structure:

Part of the 24/7 Technical Operations Centre (TOC) environment, working closely with MCR teams.
Collaborative and customer-focused culture, with a strong emphasis on high performance and continuous learning.

Development Methodology:

Agile methodologies, with a focus on continuous improvement and process refinement.
Collaborative workflows, with regular team rotas and dedicated coverage for match days and associated support/maintenance activities.
Strong emphasis on documentation, knowledge sharing, and technical mentoring.

Company Website: IMG Media

📝 Enhancement Note: Cingularity, now part of IMG Media, is a highly specialised global fibre network provider enabling premium live broadcast TV transmission. The company's obsession with quality, performance, and network resilience has allowed it to deliver services for companies including Amazon Prime, Warner Brothers Discovery, and ATP Media, where it is trusted to carry the live TV signals destined for global TV audiences.

📈 Career & Growth Analysis

Web Technology Career Level: Experienced Network Engineer or Broadcast Engineer, with a focus on live broadcast environments and IP networking.

Reporting Structure: Part of the 24/7 Technical Operations Centre (TOC) environment, reporting directly to the TOC Manager.

Technical Impact: Directly responsible for the high-availability delivery of content for a major British football league, utilising Cingularity's global network and IP platforms.

Growth Opportunities:

Technical Specialisation: Deepen expertise in specific network, video, and system domains relevant to the client contract.
Team Leadership: Contribute to the development and mentoring of junior team members, fostering a culture of high performance and continuous learning.
Architecture & Design: Participate in the evaluation and implementation of new technologies, tools, and systems to improve TOC capabilities for the contract.

📝 Enhancement Note: This role offers significant potential for career progression within the Technical Operations Centre (TOC) environment, with opportunities to specialise in specific network, video, and system domains, as well as to develop leadership and architectural skills.

🌐 Work Environment

Office Type: On-site, with a dynamic and collaborative workspace focused on high-performance broadcast environments.

Office Location(s): London - Hanbury St, with potential for remote work during non-critical periods.

Workspace Context:

Collaborative workspace, with dedicated areas for team meetings, knowledge sharing, and technical training.
Access to state-of-the-art broadcast facilities, including studios, edit suites, and remote production capabilities.
Strong emphasis on sustainability and green initiatives, with a focus on reducing the carbon footprint of broadcast operations.

Work Schedule: Full-time, with flexibility to work unsociable hours as required to cover sporting events.

📝 Enhancement Note: The work environment for this role is dynamic and collaborative, with a strong emphasis on high-performance broadcast environments and sustainability. The flexible work schedule allows for dedicated coverage during match days and associated support/maintenance activities, with potential for remote work during non-critical periods.

📄 Application & Technical Interview Process

Interview Process:

Tele/Virtual Interview - up to 30 mins with member of talent acquisition team: Focus on understanding the candidate's technical background, problem-solving skills, and cultural fit within the TOC environment.
1st stage interview - Virtual/in person - TBC: Technical deep dive, assessing the candidate's knowledge of IP networking, video monitoring, and troubleshooting, as well as their ability to work under pressure in a live broadcast environment.
2nd stage interview - TBC: Final assessment of the candidate's technical skills, cultural fit, and potential for growth within the TOC environment.

Portfolio Review Tips:

Highlight specific projects that demonstrate the candidate's expertise in IP networking, video monitoring, and troubleshooting, with a focus on the specific technologies used by Cingularity.
Include examples of root cause analyses and lessons learned from previous incidents, showcasing the candidate's ability to maintain accurate records and adhere to change management processes.
Emphasise problem-solving skills and the ability to work under pressure in a live broadcast environment.

Technical Challenge Preparation:

Brush up on IP networking protocols and concepts, with a focus on media transport.
Familiarise yourself with the specific network, video, and system domains relevant to the client contract, with a focus on the specific technologies used by Cingularity.
Prepare for technical scenarios that assess your ability to work under pressure in a live broadcast environment, with a focus on problem-solving, incident management, and process improvement.

ATS Keywords: IP networking, video monitoring, troubleshooting, incident management, process improvement, change management, network engineering, broadcast engineering, live broadcast, media transport, customer support, team collaboration, problem-solving, attention to detail, analytical skills, continuous learning, high performance, dynamic work environment, sustainability, green initiatives, carbon footprint reduction.

📌 Application Steps

To apply for this TOC Network Engineer, Cingularity position:

Submit your application through the application link: Tailor your resume and cover letter to highlight your relevant technical skills, experience, and cultural fit within the TOC environment.
Prepare for the technical interview: Brush up on IP networking, video monitoring, and troubleshooting, with a focus on the specific technologies used by Cingularity. Familiarise yourself with the client contract and the specific network, video, and system domains relevant to the role.
Review the company's technical requirements: Ensure your portfolio and technical documentation demonstrate your proficiency in the required skills and technologies.
Research the company and its culture: Understand IMG's mission, values, and commitment to sustainability, and be prepared to discuss how your skills and experience align with the company's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

TOC Network Engineer, Cingularity