📍 Job Overview

• Job Title: Tier II Infrastructure Engineer
• Company: Ford Office Technologies
• Location: Greensburg, PA
• Job Type: On-site
• Category: DevOps Engineer, System Administrator
• Date Posted: June 20, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• Provide in-depth support and lead problem-solving efforts for systems, network, and cloud infrastructure.
• Collaborate with other technical staff and management to test new software, computer systems, and network technologies.
• Utilize monitoring, performance analysis, network management, software, and hardware equipment to troubleshoot and isolate problems.
• Maintain timely and complete documentation of daily and project work using standard methods and procedures.
• Keep abreast of relevant technologies and maintain selected technical certifications.

📝 Enhancement Note: This role requires a strong background in Windows Server Systems Administration and Active Directory, with a focus on providing exceptional customer service and supporting clients directly.

💻 Primary Responsibilities

• Infrastructure Management: Analyze, recommend, provision, install, configure, operate, and maintain systems, network, and cloud infrastructure hardware, software, and related technologies.
• Hardware and Software Support: Provide in-depth support and lead problem-solving efforts for server hardware/OS, backup hardware/software, and computer systems.
• Network Troubleshooting: Utilize monitoring, performance analysis, network management, software, and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
• Documentation and Reporting: Maintain timely and complete documentation of daily and project work using standard methods and procedures.
• Contingency Planning: Develop and execute contingency plans for network software and hardware failures, including isolated and major outages.
• Customer Interaction: Provide internal consulting, technical guidance, information, and support to application developers, computer operations, workstation support, company management, and departmental clients.
• Network Wiring: Perform network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, and proper wiring troubleshooting.

📝 Enhancement Note: This role involves a significant amount of on-site troubleshooting and support, requiring strong communication skills and the ability to work directly with clients, customers, and vendors.

🎓 Skills & Qualifications

Education: Associate degree in related Technology, or equivalent IT support experience, certifications, and/or training.

Experience: 3+ years of relevant IT consulting or MSP experience.

Required Skills:

• Outstanding Customer Service Skills
• Strong Windows 10 Desktop Support experience.
• Knowledge of Windows Server Systems Administration, to include: Active Directory Users and Computers and respective account management.
• SMB Network Share Permissions. Print Server Management.
• Fundamental LAN troubleshooting experience.
• Familiarity with ticketing systems.

Preferred Skills:

• Experience with network wiring and documentation.
• Knowledge of cloud infrastructure and services.
• Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate).

📝 Enhancement Note: While not explicitly stated, having experience with cloud infrastructure and services, as well as relevant certifications, would be beneficial for this role and demonstrate a commitment to continuous learning and growth.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in Windows Server Systems Administration, Active Directory, and network share permissions through case studies or projects.
• Showcase LAN troubleshooting skills and problem-solving abilities with real-life examples.
• Highlight customer service skills and ability to work directly with clients through testimonials or project descriptions.

Technical Documentation:

• Provide documentation of daily and project work, using standard methods and procedures, demonstrating attention to detail and organizational skills.
• Include contingency plans for network software and hardware failures, showcasing proactive problem-solving and planning abilities.

📝 Enhancement Note: As this role involves a significant amount of on-site troubleshooting and support, including network wiring and documentation, candidates should be prepared to discuss their experience with these tasks and provide examples of their work.

💵 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on regional IT industry standards for mid-level DevOps Engineers/System Administrators in Greensburg, PA).

Benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (Vacation, Sick, and Holiday)
• Employee Assistance Program
• Tuition Reimbursement
• Company-Paid Life and Disability Insurance
• Employee Discounts on Office Equipment and Supplies

Working Hours: Full-time, 40 hours per week, with on-call rotations for 24/7 support as needed.

📝 Enhancement Note: The provided salary range is an estimate based on regional IT industry standards and may vary depending on the candidate's experience and qualifications. Benefits information is based on industry standards for companies of similar size and is subject to change.

🎯 Team & Company Context

🏢 Company Culture

Industry: Office technology and solutions provider, focusing on copier, printer, and multi-function product (MFP) technology.

Company Size: Medium-sized company with a focus on providing exceptional customer experiences and cutting-edge office technology solutions.

Founded: 1989, with a mission to help businesses thrive by delivering cutting-edge office technology, solutions, and unparalleled customer experiences.

Team Structure:

• Tiered infrastructure support team, with Tier II Engineers providing in-depth support and problem-solving efforts.
• Collaboration with other technical staff, management, application developers, computer operations, workstation support, company management, and departmental clients.
• Remote and on-site troubleshooting and support, requiring strong communication skills and the ability to work directly with clients, customers, and vendors.

Development Methodology:

• Agile/Scrum methodologies for software development and project management.
• Collaborative environment with a focus on continuous improvement and innovation.
• Strong emphasis on customer service and providing unparalleled customer experiences.

Company Website: Ford Office Technologies

📝 Enhancement Note: Ford Office Technologies places a strong emphasis on customer service and providing unparalleled customer experiences. Candidates should be prepared to discuss their customer service skills and provide examples of their ability to work directly with clients, customers, and vendors.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level DevOps Engineer/System Administrator, responsible for providing in-depth support and leading problem-solving efforts for systems, network, and cloud infrastructure.

Reporting Structure: Reports to the IT Director or a higher-level IT manager, with opportunities for growth and advancement within the IT department.

Technical Impact: Directly impacts the performance, stability, and security of the company's network infrastructure, ensuring that systems, hardware, software, and related technologies adhere to corporate standards and are operational as required by service level agreements.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific areas of interest, such as cloud infrastructure, network security, or software development.
• Team Leadership: Develop leadership skills and take on a mentoring role within the IT department, helping to guide and support junior team members.
• Cross-Functional Collaboration: Work closely with other departments, such as sales, marketing, or customer service, to gain a broader understanding of the business and identify opportunities for improvement.

📝 Enhancement Note: With a focus on continuous improvement and innovation, Ford Office Technologies offers numerous opportunities for growth and advancement within the IT department. Candidates should be prepared to discuss their career goals and how they align with the company's mission and values.

🌐 Work Environment

Office Type: Modern office environment with a focus on collaboration and communication, featuring open workspaces, meeting rooms, and break areas.

Office Location(s): Greensburg, PA, with a service area covering Connellsville through Monroeville.

Workspace Context:

• Collaborative Environment: Encourages teamwork and knowledge sharing, with opportunities for cross-functional collaboration with other departments.
• Technical Resources: Provides access to the necessary tools and resources for performing daily tasks and troubleshooting, including monitoring, performance analysis, network management, software, and hardware equipment.
• Customer Interaction: Offers opportunities for direct interaction with clients, customers, and vendors, requiring strong communication skills and a customer-focused mindset.

Work Schedule: Full-time, 40 hours per week, with on-call rotations for 24/7 support as needed. Flexible scheduling may be available to accommodate personal and professional development opportunities.

📝 Enhancement Note: Ford Office Technologies places a strong emphasis on customer service and providing unparalleled customer experiences. Candidates should be prepared to discuss their customer service skills and provide examples of their ability to work directly with clients, customers, and vendors.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the candidate's experience, qualifications, and career goals.
2. Technical Assessment: A hands-on assessment of the candidate's technical skills, focusing on Windows Server Systems Administration, Active Directory, and network share permissions.
3. On-site Interview: A face-to-face interview with the IT Director or a higher-level IT manager, focusing on the candidate's problem-solving skills, customer service abilities, and cultural fit.
4. Final Evaluation: A review of the candidate's performance throughout the interview process, with a focus on their technical skills, customer service abilities, and cultural fit.

Portfolio Review Tips:

• Highlight projects that demonstrate the candidate's experience in Windows Server Systems Administration, Active Directory, and network share permissions.
• Include case studies or projects that showcase the candidate's LAN troubleshooting skills and problem-solving abilities.
• Provide examples of the candidate's customer service skills and ability to work directly with clients, customers, and vendors.

Technical Challenge Preparation:

• Brush up on Windows Server Systems Administration, Active Directory, and network share permissions knowledge.
• Familiarize oneself with the company's network infrastructure and any relevant technologies or tools.
• Prepare for on-site troubleshooting and support scenarios, focusing on communication skills and customer service abilities.

ATS Keywords: Windows Server, Active Directory, LAN, Network Share Permissions, Print Server Management, IT Consulting, MSP, Technical Guidance, Network Management, Documentation, Problem Solving, Contingency Planning, Remote Support, Network Wiring, Customer Service, Technical Certifications.

📝 Enhancement Note: As this role involves a significant amount of on-site troubleshooting and support, including network wiring and documentation, candidates should be prepared to discuss their experience with these tasks and provide examples of their work.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

• Windows Server (2012, 2016, 2019)
• Active Directory (Windows Server 2012, 2016, 2019)
• SMB Network Share Permissions
• Print Server Management

Network Infrastructure:

• LAN (Local Area Network)
• WAN (Wide Area Network)
• Cloud Infrastructure (e.g., Microsoft Azure, Amazon Web Services, Google Cloud Platform)

Monitoring and Management Tools:

• Network management software (e.g., SolarWinds, Nagios, Zabbix)
• Monitoring, performance analysis, and troubleshooting tools (e.g., Wireshark, Microsoft Network Monitor, Fiddler)
• Documentation and knowledge management tools (e.g., Confluence, SharePoint, Google Drive)

📝 Enhancement Note: While not explicitly stated, having experience with cloud infrastructure and services, as well as relevant certifications, would be beneficial for this role and demonstrate a commitment to continuous learning and growth.

👥 Team Culture & Values

Web Development Values:

• Own It: Take responsibility for one's actions and decisions, and strive for continuous improvement.
• Always Deliver: Consistently provide high-quality work and exceed customer expectations.
• Continually Improving: Embrace a growth mindset and actively seek opportunities for learning and development.
• Innovative: Encourage creativity and new ideas to drive business growth and success.
• Optimistic: Maintain a positive attitude and approach challenges with confidence and enthusiasm.

Collaboration Style:

• Cross-Functional Integration: Work closely with other departments, such as sales, marketing, or customer service, to gain a broader understanding of the business and identify opportunities for improvement.
• Code Review Culture: Encourage peer-to-peer learning and knowledge sharing through code reviews and collaborative problem-solving.
• Knowledge Sharing: Foster a culture of continuous learning and development by sharing expertise and experiences with team members and other departments.

📝 Enhancement Note: Ford Office Technologies places a strong emphasis on customer service and providing unparalleled customer experiences. Candidates should be prepared to discuss their customer service skills and provide examples of their ability to work directly with clients, customers, and vendors.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Network Infrastructure Management: Maintain and optimize the performance, stability, and security of the company's network infrastructure, ensuring that systems, hardware, software, and related technologies adhere to corporate standards and are operational as required by service level agreements.
• Cloud Migration: Assist in the migration of on-premises infrastructure to cloud-based solutions, ensuring a seamless transition and minimal downtime.
• Security and Compliance: Implement and maintain security measures to protect the company's network infrastructure and ensure compliance with industry standards and regulations.
• Customer Service: Provide exceptional customer service and support to clients, customers, and vendors, addressing their needs and concerns promptly and professionally.

Learning & Development Opportunities:

• Technical Training: Participate in technical training and certification programs to deepen expertise in specific areas of interest, such as cloud infrastructure, network security, or software development.
• Conference Attendance: Attend industry conferences and events to stay up-to-date on the latest trends and best practices in office technology and solutions.
• Mentorship and Leadership Development: Seek mentorship opportunities from senior team members or take on a mentoring role within the IT department to develop leadership skills and support the growth and development of junior team members.

📝 Enhancement Note: With a focus on continuous improvement and innovation, Ford Office Technologies offers numerous opportunities for growth and advancement within the IT department. Candidates should be prepared to discuss their career goals and how they align with the company's mission and values.

💡 Interview Preparation

Technical Questions:

• Windows Server Systems Administration: Describe your experience with Windows Server Systems Administration, focusing on Active Directory, network share permissions, and print server management.
• LAN Troubleshooting: Discuss your experience with LAN troubleshooting and provide examples of real-life scenarios where you identified and resolved network issues.
• Customer Service: Explain your approach to customer service and provide examples of how you have addressed customer needs and concerns in a professional and timely manner.

Company & Culture Questions:

• Company Mission and Values: Discuss your understanding of Ford Office Technologies' mission and values, and how they align with your personal and professional goals.
• Team Dynamics: Describe your experience working in a team environment and how you have contributed to the success of your team and the organization as a whole.
• Problem-Solving: Provide an example of a complex problem you faced in a previous role and how you approached it, highlighting your problem-solving skills and ability to think critically and creatively.

Portfolio Presentation Strategy:

• Project Case Studies: Highlight projects that demonstrate your experience in Windows Server Systems Administration, Active Directory, and network share permissions, focusing on your problem-solving skills and ability to deliver high-quality work.
• Customer Service Examples: Provide examples of your customer service skills and ability to work directly with clients, customers, and vendors, showcasing your communication skills and commitment to providing exceptional customer experiences.
• Technical Documentation: Include documentation of daily and project work, using standard methods and procedures, demonstrating your attention to detail and organizational skills.

📝 Enhancement Note: As this role involves a significant amount of on-site troubleshooting and support, including network wiring and documentation, candidates should be prepared to discuss their experience with these tasks and provide examples of their work.

📌 Application Steps

To apply for this Tier II Infrastructure Engineer position:

1. Submit your application through the application link provided on the job listing.
2. Customize Your Portfolio: Tailor your portfolio to highlight your experience in Windows Server Systems Administration, Active Directory, and network share permissions, focusing on your problem-solving skills and ability to deliver high-quality work.
3. Optimize Your Resume: Highlight your relevant experience and qualifications, focusing on your technical skills and customer service abilities.
4. Prepare for Technical Interview: Brush up on your technical skills, focusing on Windows Server Systems Administration, Active Directory, and network share permissions, and prepare for on-site troubleshooting and support scenarios.
5. Research the Company: Familiarize yourself with Ford Office Technologies' mission, values, and company culture, and prepare for company-specific interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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