Tier 2 NOC Engineer

📍 Job Overview

• Job Title: Tier 2 NOC Engineer
• Company: Comcast
• Location: Philippines - Pasig City, Ortigas Center Glas Tower
• Job Type: Full-Time
• Category: Network Operations Center (NOC) Engineer
• Date Posted: 2025-06-12
• Experience Level: 7+ years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Configure and troubleshoot Masergy solutions, manage escalations, provide excellent customer service, and ensure smooth network operations.
• Key Skills: Advanced networking knowledge, strong troubleshooting skills, excellent communication, and problem-solving abilities.

📝 Enhancement Note: This role requires a high level of technical expertise and customer service skills to effectively manage escalations and ensure network availability.

💻 Primary Responsibilities

• Troubleshooting & Escalation Management: Troubleshoot escalated issues, manage escalations effectively, and drive issues to resolution.
• Network Configuration & Maintenance: Configure routers, firewalls, switches, access points, and network interface devices using standard and non-standard templates. Perform maintenance and grooming of MPLS, VPN, and SDWAN underlay transports.
• Customer Service: Provide excellent customer service to both internal and external customers, including vendors and partners.
• Documentation & Reporting: Document troubleshooting steps, updates, and reason for outage (RFO) reports. Analyze and implement troubleshooting steps to resolve network issues.
• Training & Support: Assist in technical training and technical ticket review/post mortem analysis. Accept call overflows during major outages.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in computer science or a related field.

Experience:

• Minimum seven (7) years of experience working in LAN/WAN implementation or support roles, preferably from a service provider company.

Required Skills:

• Advanced level knowledge of TCP/IP and UDP.
• Advanced level knowledge of routing protocols such as BGP, IBGP, and OSPF.
• Strong working knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principles.
• Robust knowledge of LAN/WAN technologies and topologies.
• Proficient in documenting processes and monitoring performance metrics.
• Exceptional understanding of network protocols and networking equipment.

Preferred Skills:

• CCNP/CCSP level equivalent experience.
• Experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture, and Adva NIDs.
• Extensive experience in configuring, implementing, and maintaining a high availability network environment.

📝 Enhancement Note: While the job listing mentions specific certifications, the required skills and experience levels indicate that equivalent experience would be acceptable. Comcast may consider applicants with a combination of coursework, experience, or extensive related professional experience.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role.
• Technical Documentation: Provide detailed documentation of network configurations, troubleshooting steps, and performance metrics. Include RFO reports and post mortem analysis for network outages.

💵 Compensation & Benefits

Salary Range: PHP 600,000 - PHP 800,000 per year (Based on regional market research and industry standards for experienced NOC engineers in the Philippines)

Benefits:

• Comprehensive health benefits package
• Retirement savings plan with company match
• Employee stock purchase plan
• Tuition assistance and student loan assistance
• Employee discounts on Comcast services
• Paid time off and flexible work arrangements
• Employee assistance program

Working Hours: 40 hours per week, with shift hours and weekend day availability required.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards. Actual salary offers may vary based on individual qualifications, experience, and company policy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Media

Company Size: Large (Fortune 50 leader)

Founded: 1963

Team Structure:

• The NOC team works closely with various internal teams, including network and telecom providers, to ensure smooth network operations.
• The team is responsible for managing customer escalations and providing excellent customer service.
• The NOC team works in shifts to provide 24/7 network monitoring and support.

Development Methodology:

• Comcast uses Agile methodologies for project management and software development.
• The NOC team follows established processes for network configuration, troubleshooting, and maintenance.
• Comcast emphasizes continuous learning and improvement, encouraging employees to stay up-to-date with the latest technologies and industry best practices.

Company Website: Comcast Careers

📝 Enhancement Note: Comcast's large size and diverse business portfolio offer numerous growth opportunities and the chance to work on complex, high-impact projects.

📈 Career & Growth Analysis

Web Technology Career Level: Experienced NOC Engineer

Reporting Structure: The Tier 2 NOC Engineer reports directly to the NOC Manager and works closely with various internal teams and external customers.

Technical Impact: The role has a significant impact on network performance, availability, and customer satisfaction. Effective troubleshooting and network management ensure minimal downtime and optimal user experience.

Growth Opportunities:

• Technical Growth: Develop expertise in emerging network technologies and advanced troubleshooting techniques.
• Leadership Potential: Demonstrate strong performance and leadership skills to progress to senior NOC engineer or team lead roles.
• Cross-functional Opportunities: Collaborate with other teams to gain exposure to different aspects of the business and explore new career paths.

📝 Enhancement Note: Comcast's large size and diverse business portfolio offer numerous growth opportunities and the chance to work on complex, high-impact projects.

🌐 Work Environment

Office Type: Corporate office with a collaborative, team-based work environment.

Office Location(s): Ortigas Center Glas Tower, Pasig City, Philippines

Workspace Context:

• The NOC team works in an open, collaborative workspace with access to multiple monitors and testing devices.
• The team interacts regularly with other internal teams, vendors, and external customers.
• Comcast offers flexible work arrangements, including shift hours and weekend day availability.

Work Schedule: Shift-based schedule with weekend day availability required.

📝 Enhancement Note: Comcast's collaborative work environment encourages knowledge sharing and continuous learning, fostering a supportive and inclusive team culture.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Screen: A brief phone or video call to assess communication skills and basic technical knowledge.
2. Technical Assessment: A hands-on technical assessment focusing on network configuration, troubleshooting, and documentation skills.
3. Behavioral Interview: A structured interview to evaluate problem-solving skills, customer service abilities, and cultural fit.
4. Final Interview: A meeting with the NOC Manager or other senior team members to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

• Not applicable for this role.

Technical Challenge Preparation:

• Brush up on advanced networking concepts, including routing protocols, MPLS, VPN, and SDWAN.
• Familiarize yourself with relevant network equipment and tools, such as Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture, and Adva NIDs.
• Prepare for scenario-based questions that test your troubleshooting, problem-solving, and communication skills.

ATS Keywords: View ATS Keywords

📝 Enhancement Note: Comcast's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer service and communication.

🛠 Technology Stack & Web Infrastructure

Networking Technologies:

• Alcatel (Nokia) ESP
• Cisco routers and switches
• Fortinet firewalls
• Overture and Adva NIDs
• MPLS, VPN, and SDWAN
• BGP, IBGP, OSPF routing protocols
• TCP/IP and UDP
• NAT, VRRP/HSRP, QOS, Layer 2 VPLS, and MPLS network principles

Monitoring & Documentation Tools:

• Various internal tools and platforms for network monitoring, performance metrics, and ticket management.
• Microsoft Office Suite (Word, Excel, PowerPoint)

📝 Enhancement Note: Comcast uses a wide range of networking technologies and tools, requiring candidates to have a strong foundation in advanced networking concepts and protocols.

👥 Team Culture & Values

NOC Team Values:

• Customer Focus: Put customers first and strive to exceed their expectations.
• Integrity: Act with honesty and transparency in all interactions.
• Teamwork: Collaborate effectively with internal teams, vendors, and external customers to drive results.
• Innovation: Embrace continuous learning and improvement to stay ahead of industry trends and best practices.

Collaboration Style:

• The NOC team works closely with various internal teams and external customers to drive network performance and availability.
• Regular team meetings and knowledge-sharing sessions foster a collaborative and supportive work environment.
• Comcast encourages cross-functional collaboration and encourages employees to explore new career paths.

📝 Enhancement Note: Comcast's NOC team values customer focus, integrity, teamwork, and innovation, fostering a collaborative and supportive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex network issues in a large, dynamic network environment.
• Managing multiple escalations simultaneously and prioritizing critical issues.
• Staying up-to-date with emerging network technologies and best practices.

Learning & Development Opportunities:

• Technical Skill Development: Enhance your expertise in advanced networking concepts, tools, and best practices.
• Leadership Development: Develop your leadership skills through mentoring, coaching, and team management opportunities.
• Career Growth: Explore new career paths within Comcast's diverse business portfolio and large team structure.

📝 Enhancement Note: Comcast's large size and diverse business portfolio offer numerous growth opportunities and the chance to work on complex, high-impact projects.

💡 Interview Preparation

Technical Questions:

• Networking Concepts: Be prepared to discuss advanced networking concepts, including routing protocols, MPLS, VPN, and SDWAN.
• Troubleshooting Scenarios: Prepare for scenario-based questions that test your troubleshooting, problem-solving, and communication skills.
• Documentation & Reporting: Demonstrate your ability to document troubleshooting steps, updates, and performance metrics.

Company & Culture Questions:

• Research Comcast's business portfolio, industry leadership, and recent initiatives.
• Prepare questions about the NOC team's structure, dynamics, and growth opportunities.
• Show enthusiasm for Comcast's customer-focused culture and commitment to innovation.

Portfolio Presentation Strategy:

• Not applicable for this role.

📝 Enhancement Note: Comcast's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer service and communication.

📌 Application Steps

To apply for this NOC Engineer position at Comcast:

1. Submit your application through the Comcast Careers website.
2. Prepare for a phone or video screen to assess communication skills and basic technical knowledge.
3. Complete a hands-on technical assessment focusing on network configuration, troubleshooting, and documentation skills.
4. Participate in a structured behavioral interview to evaluate problem-solving skills, customer service abilities, and cultural fit.
5. Prepare for a final interview with the NOC Manager or other senior team members to discuss the role, team dynamics, and career growth opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---

ATS Keywords:

Programming Languages:

• None specified (focus on networking concepts and protocols)

Web Frameworks:

• None specified (focus on networking technologies and tools)

Server Technologies:

• Alcatel (Nokia) ESP
• Cisco routers and switches
• Fortinet firewalls
• Overture and Adva NIDs

Databases:

• None specified (focus on network configuration and management)

Tools:

• Various internal tools and platforms for network monitoring, performance metrics, and ticket management.
• Microsoft Office Suite (Word, Excel, PowerPoint)

Methodologies:

• Agile methodologies for project management and software development.
• Established processes for network configuration, troubleshooting, and maintenance.

Soft Skills:

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Customer service orientation
• Teamwork and collaboration
• Adaptability and continuous learning

Industry Terms:

• Network Operations Center (NOC)
• Network configuration and management
• Troubleshooting and escalation management
• Customer service and support
• Network performance and availability
• Network infrastructure and architecture
• Network protocols and technologies
• MPLS, VPN, and SDWAN
• BGP, IBGP, and OSPF routing protocols
• TCP/IP and UDP
• NAT, VRRP/HSRP, QOS, Layer 2 VPLS, and MPLS network principles