📍 Job Overview

Job Title: Tier 1 NOC Analyst
Company: Comcast
Location: Philippines - Pasig City, Ortigas Center Glas Tower
Job Type: On-site, Full-time
Category: Network Operations Center (NOC) Analyst
Date Posted: 2025-06-14
Experience Level: 0-2 Years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide high-level break/fix and maintenance support, troubleshoot complex network issues, manage network performance, and support service rollouts.
Key Skills: Troubleshooting, network performance, technical support, analytical skills, escalation management, configuration management, video services, IP multicast, CMTS, transport distribution, and problem isolation.
📝 Enhancement Note: This role requires a strong technical background in network operations and a solid understanding of Comcast's network infrastructure.

💻 Primary Responsibilities

Escalation Support: Troubleshoot high-level network issues and provide support for CMTS, router alarms, tru2way connectivity, IP multicast, and terminal server issues.
Network Management: Monitor network performance, manage IP scope additions and reclaims, and support CMTS code upgrades and configuration changes.
Video Services Support: Troubleshoot linear video issues, provide APEX first response support, and manage VOD pump and back-office issues.
Network Failure Restoration: Restore network failures in a timely manner and participate in catastrophic failure reviews to prevent future occurrences.
Training and Support: Assist in the development and training of XOC technicians, provide technical support during service rollouts, and train on new features and technologies as required.

🎓 Skills & Qualifications

Education: Bachelor's Degree in a related field (e.g., Computer Science, Information Technology, or a related discipline) or equivalent relevant coursework and experience.

Experience: 0-2 years of relevant work experience in network operations, technical support, or a related role.

Required Skills:

Proven troubleshooting skills in a network operations environment
Strong analytical skills and problem-solving abilities
Experience with CMTS, transport distribution, and subscriber modem equipment
Knowledge of IP multicast and video services
Familiarity with network performance management and tuning
Excellent communication and teamwork skills
Ability to work in a fast-paced, dynamic environment and handle multiple priorities

Preferred Skills:

Experience with Comcast's network infrastructure and services
Familiarity with Agile methodologies and network audits
Knowledge of IPv6 and configuration management
Experience with CMTS frequency, modulation, channel bonding, and NSGs
Familiarity with RMAs and vendor platforms

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong network troubleshooting skills with real-world examples
Showcase experience with CMTS, transport distribution, and video services
Highlight problem-solving abilities and network performance management skills
Include any relevant certifications or training in network operations

Technical Documentation:

Document network troubleshooting processes and methodologies
Include network diagrams and flowcharts to illustrate network architecture and troubleshooting steps
Provide examples of network performance analysis and optimization techniques

💵 Compensation & Benefits

Salary Range: PHP 35,000 - 45,000 per month (based on local market research and experience level)

Benefits:

Health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Employee discounts on Comcast services
Tuition assistance and professional development opportunities
Employee stock purchase plan

Working Hours: 40 hours per week, with the possibility of overtime and on-call rotations to support 24/7 network operations.

🎯 Team & Company Context

Company Culture:

Industry: Media and Technology
Company Size: Large (Fortune 50)
Founded: 1963
Team Structure: The NOC team works closely with engineering teams to troubleshoot network issues and maintain network performance. The team is organized around specific network components and services.
Development Methodology: Comcast uses Agile methodologies for network operations and service development.

Career & Growth Analysis:

Web Technology Career Level: This role is an entry-level position in network operations, providing an excellent opportunity to gain experience in a large, complex network environment.
Reporting Structure: The Tier 1 NOC Analyst reports to the NOC Manager and works closely with various engineering teams.
Technical Impact: This role has a direct impact on Comcast's network performance, reliability, and customer experience by troubleshooting network issues and maintaining network health.

Growth Opportunities:

Career Progression: With experience and strong performance, there are opportunities to advance to Tier 2 or Tier 3 NOC Analyst roles, as well as move into engineering or management positions.
Technical Skill Development: This role provides opportunities to gain experience with various network components, services, and troubleshooting methodologies.
Leadership Potential: As an entry-level role, there are opportunities to develop leadership skills by mentoring new team members and contributing to team processes and improvements.

🌐 Work Environment

Office Type: On-site, with a collaborative and dynamic work environment focused on network operations and customer support.

Office Location(s): Ortigas Center Glas Tower, Pasig City, Philippines

Workspace Context:

Collaborative workspace with multiple monitors and testing devices available
Access to network operations tools and resources
Opportunities for cross-functional collaboration with engineering, design, and business teams

Work Schedule: Flexible scheduling to support 24/7 network operations, with overtime and on-call rotations as needed.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience and qualifications for the role.
Technical Assessment: A hands-on assessment of your network troubleshooting and problem-solving skills, focusing on CMTS, transport distribution, and video services.
Behavioral Interview: A discussion of your past experiences and how they have prepared you for this role, focusing on teamwork, communication, and problem-solving skills.
Final Interview: A meeting with the NOC Manager and other team members to discuss your fit for the role and the team's culture.

Portfolio Review Tips:

Highlight your network troubleshooting skills and experience with relevant network components and services
Include examples of network performance analysis and optimization techniques
Showcase your problem-solving abilities and adaptability in a dynamic network environment

Technical Challenge Preparation:

Brush up on your knowledge of Comcast's network infrastructure and services
Practice network troubleshooting exercises and scenarios
Familiarize yourself with network performance management tools and methodologies

ATS Keywords: Network Operations, NOC Analyst, Troubleshooting, CMTS, Transport Distribution, Video Services, IP Multicast, Network Performance, Technical Support, Problem Solving, Agile Methodologies, Network Audits, Network Architecture, Network Diagrams, Network Documentation, Network Troubleshooting, Network Performance Analysis, Network Optimization.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

CMTS (Cable Modem Termination System)
Transport Distribution (Ethernet, SONET, etc.)
Video Services (Linear Video, VOD, APEX, etc.)
Subscriber Modem Equipment (Cable Modems, Gateways, etc.)

Network Operations Tools:

Network management platforms (e.g., NMS, SNMP)
Monitoring and alerting tools (e.g., Nagios, Zabbix)
Troubleshooting tools (e.g., Wireshark, tcpdump)
Collaboration and communication tools (e.g., Slack, Microsoft Teams)

👥 Team Culture & Values

NOC Team Values:

Customer Focus: Prioritize network performance and reliability to ensure a positive customer experience
Collaboration: Work closely with engineering teams to troubleshoot network issues and maintain network health
Continuous Learning: Stay up-to-date with the latest network technologies and best practices
Adaptability: Thrive in a dynamic network environment and respond quickly to changing priorities and issues

Collaboration Style:

Cross-functional Integration: Work closely with engineering, design, and business teams to ensure network performance and customer satisfaction
Code Review Culture: Collaborate with team members to review network troubleshooting processes and methodologies
Knowledge Sharing: Contribute to team processes and improvements by sharing your expertise and learning from others

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex network issues in a large, dynamic network environment
Managing network performance and tuning in real-time
Supporting the deployment of new services and technologies
Collaborating with various engineering teams to resolve network issues and maintain network health

Learning & Development Opportunities:

Gain experience with various network components, services, and troubleshooting methodologies
Develop leadership skills by mentoring new team members and contributing to team processes and improvements
Expand your knowledge of Comcast's network infrastructure and services
Prepare for career advancement opportunities in network operations, engineering, or management

💡 Interview Preparation

Technical Questions:

CMTS Troubleshooting: Describe a complex CMTS issue you've encountered and how you resolved it.
Network Performance Tuning: Explain your approach to network performance tuning and optimization.
Problem-Solving: Walk through a challenging network issue you've faced and how you approached troubleshooting and resolution.

Company & Culture Questions:

Network Operations: How do you stay up-to-date with the latest network technologies and best practices?
Teamwork: Describe a time when you worked collaboratively with a team to resolve a complex network issue.
Adaptability: How do you handle changing priorities and unexpected network issues in a dynamic environment?

Portfolio Presentation Strategy:

Network Troubleshooting: Present a real-world network troubleshooting scenario, walking through your approach, tools used, and resolution steps.
Network Performance Analysis: Demonstrate your ability to analyze network performance data and identify optimization opportunities.
Problem-Solving: Showcase your problem-solving skills by presenting a challenging network issue and explaining your approach to resolution.

📌 Application Steps

To apply for this Tier 1 NOC Analyst position at Comcast:

Submit your application through the Comcast Careers website.
Customize your resume to highlight your network troubleshooting skills, experience with relevant network components and services, and problem-solving abilities.
Prepare for the technical assessment by practicing network troubleshooting exercises and familiarizing yourself with Comcast's network infrastructure and services.
Research Comcast's network operations and customer support strategies to demonstrate your understanding of the company and the role's requirements.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and network operations industry-standard assumptions. All details should be verified directly with Comcast before making application decisions.

Tier 1 NOC Analyst