Temporary Head of Ambulatory Network Operations at BMC Software

📍 Job Overview

Job Title: Temporary Head of Ambulatory Network Operations
Company: BMC Software
Location: Brighton, MA
Job Type: Full-Time
Category: Healthcare Operations Management
Date Posted: 2025-06-26

🚀 Role Summary

Lead the integration and optimization of ambulatory clinics following Boston Medical Center Health System's (BMCHS) acquisition of BMC – Brighton and BMC – South.
Address operational challenges, including clinic volume decline, staffing inefficiencies, referral management, and data reporting gaps.
Collaborate with cross-functional teams to establish shared goals, manage key metrics, and improve overall clinic operations.

📝 Enhancement Note: This role requires a strategic and hands-on leader with a strong background in healthcare operations, particularly in ambulatory settings. The ideal candidate will have experience managing diverse teams across multiple locations and driving operational improvements in a complex environment.

💻 Primary Responsibilities

Clinic Operations Management: Oversee day-to-day operations of multiple clinics, ensuring efficient workflows and high-quality patient care.
Staffing Optimization: Evaluate and optimize staffing levels across clinics to match patient volume and workload.
Referral Management: Improve referral processes and systems to increase patient intake and streamline new patient onboarding.
Data Governance & Reporting: Establish data governance structures, manage key performance indicators (KPIs), and drive data-informed decision-making.
Cross-Functional Collaboration: Work closely with clinical, administrative, and IT teams to align efforts, remove barriers, and achieve shared goals.
Change Management: Lead and support teams through organizational changes resulting from the integration and optimization efforts.

📝 Enhancement Note: This role requires a balance of strategic planning and hands-on execution. The successful candidate will be comfortable rolling up their sleeves to tackle operational challenges while also driving long-term improvements.

🎓 Skills & Qualifications

Education: Bachelor's degree in Healthcare Administration, Business, or a related field. A Master's degree would be an asset.

Experience: Proven experience (5-10 years) in healthcare operations, with a strong focus on ambulatory clinics. Experience in post-acquisition integration and optimization is highly desirable.

Required Skills:

Proven leadership and management skills, with experience managing diverse teams.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Excellent communication and stakeholder management skills.
Experience in process improvement methodologies (e.g., Lean, Six Sigma).
Proficiency in healthcare-specific software and systems (e.g., EHR, practice management).
Working knowledge of healthcare regulations and compliance requirements.

Preferred Skills:

Experience with Epic or other large-scale EHR systems.
Familiarity with healthcare data analytics and business intelligence tools.
Background in project management, with experience managing complex initiatives.
Experience in change management and organizational development.

📝 Enhancement Note: Given the temporary nature of this role, candidates should be comfortable with short-term assignments and have the ability to hit the ground running.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable)

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (Based on market research for similar roles in the Boston, MA area)

Benefits: (Based on BMC Software's standard benefits package)

Health, dental, and vision insurance
Retirement savings plan with company match
Paid time off (vacation, sick, and holidays)
Tuition reimbursement
Employee assistance program

Working Hours: Full-time (40 hours/week), with flexibility to work additional hours as needed to meet project deadlines.

📝 Enhancement Note: While the salary range is provided, it is essential to verify the final compensation package with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services

Company Size: Large (Over 10,000 employees)

Founded: 1975

Team Structure:

The Ambulatory Network Operations team consists of clinic managers, operations specialists, and support staff.
The team reports to the Vice President of Ambulatory Services and works closely with clinical, administrative, and IT teams.

Development Methodology:

Agile project management methodologies are used to drive operational improvements and integration efforts.
Cross-functional collaboration and regular stakeholder communication are essential for success.

Company Website: bmc.com

📝 Enhancement Note: BMC Software is a large, established organization with a strong focus on healthcare services. The company values cross-functional collaboration and data-driven decision-making, which are critical for success in this role.

📈 Career & Growth Analysis

Healthcare Operations Career Level: This role is at the senior management level, with responsibility for driving operational improvements across multiple clinics. The ideal candidate will have experience managing teams and driving strategic initiatives.

Reporting Structure: The Temporary Head of Ambulatory Network Operations will report directly to the Vice President of Ambulatory Services and work closely with various clinical and administrative teams.

Technical Impact: This role has a significant impact on clinic operations, patient care, and overall organizational efficiency. The successful candidate will drive improvements in workflows, staffing, referrals, and data management, ultimately enhancing the patient experience and supporting the organization's strategic goals.

Growth Opportunities:

Temporary roles often lead to permanent positions, depending on the organization's needs and the candidate's performance.
This role provides an excellent opportunity to gain experience in healthcare operations management and post-acquisition integration.

📝 Enhancement Note: While this role is temporary, it offers a unique opportunity to make a significant impact on the organization and potentially lead to long-term career growth.

🌐 Work Environment

Office Type: On-site, with the possibility of occasional remote work for meetings and collaboration.

Office Location(s): Brighton, MA (with travel to other clinic locations as needed)

Workspace Context:

The workspace is a dynamic, fast-paced environment focused on driving operational improvements and enhancing patient care.
Collaboration and cross-functional teamwork are essential for success in this role.

Work Schedule: Full-time (40 hours/week), with flexibility to work additional hours as needed to meet project deadlines.

📝 Enhancement Note: The work environment is fast-paced and collaborative, with a strong focus on driving operational improvements and enhancing patient care.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess cultural fit and basic qualifications.
On-site or virtual behavioral interview to discuss leadership style, problem-solving approach, and operational improvement experience.
Case study or scenario-based interview to evaluate analytical and problem-solving skills.
Final interview with key stakeholders to assess fit and alignment with organizational goals.

Portfolio Review Tips: (N/A - Not Applicable)

Technical Challenge Preparation: (N/A - Not Applicable)

ATS Keywords: (N/A - Not Applicable)

📝 Enhancement Note: The interview process is designed to assess the candidate's leadership skills, operational improvement experience, and cultural fit within the organization.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable)

👥 Team Culture & Values

Healthcare Operations Values:

Patient-centered care and continuous improvement
Collaboration and cross-functional teamwork
Data-driven decision-making and accountability
Adaptability and resilience in the face of change

Collaboration Style:

Cross-functional collaboration and regular stakeholder communication
Agile project management methodologies
Data-driven decision-making and continuous improvement

📝 Enhancement Note: BMC Software values cross-functional collaboration, data-driven decision-making, and continuous improvement, which are critical for success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Addressing clinic volume decline and staffing inefficiencies across multiple locations
Improving referral management processes and systems
Establishing data governance structures and managing KPIs in a complex environment

Learning & Development Opportunities:

Gaining experience in post-acquisition integration and optimization
Developing leadership and management skills in a dynamic, fast-paced environment
Building expertise in healthcare operations management and strategic planning

📝 Enhancement Note: This role offers a unique opportunity to drive operational improvements and enhance patient care in a complex, fast-paced environment.

💡 Interview Preparation

Technical Questions: (N/A - Not Applicable)

Company & Culture Questions:

How have you approached staffing optimization in previous roles, and what were the results?
Can you describe a time when you had to manage a complex, cross-functional project, and how did you ensure its success?
How have you addressed data reporting gaps in previous roles, and what were the outcomes?

Portfolio Presentation Strategy: (N/A - Not Applicable)

📝 Enhancement Note: Interview questions are designed to assess the candidate's leadership skills, operational improvement experience, and cultural fit within the organization.

📌 Application Steps

To apply for this Temporary Head of Ambulatory Network Operations position:

Submit your application through the application link: bmc.wd1.myworkdayjobs.com/BMC/job/Brighton-MA/Temporary-Head-of-Ambulatory-Network-Operations_42887
Tailor your resume to highlight your healthcare operations experience, leadership skills, and operational improvement achievements.
Prepare for interviews by reflecting on your experiences and developing concise, data-driven examples of your problem-solving approach and leadership style.
Research BMC Software and the Boston Medical Center Health System to demonstrate your understanding of the organization and its mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and healthcare operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Temporary Head of Ambulatory Network Operations