📍 Job Overview

• Job Title: Technisch Network Engineer
• Company: KPN
• Location: Ede, Gelderland, Netherlands
• Job Type: Voltijds (Full-time)
• Category: Network Engineering
• Date Posted: 2025-07-31
• Experience Level: 2-5 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Key Responsibilities: Assist technical partners with complex network and security issues, maintain communication with stakeholders, and work on operational and tactical tasks to improve processes and provide technical solutions.
• Key Skills: Problem-solving, technical networking, security knowledge, communication skills, analytical skills, proactive attitude, stress resistance, team collaboration, technical process improvement, customer orientation, knowledge sharing, LEAN Operations, ITIL Methodologies.

💻 Primary Responsibilities

• Operational Tasks:
  • Handle tickets and calls, guide clients through escalations of complex or impactful incidents, and advise and implement technical solutions for partners and clients.
• Tactical Tasks:
  • Contribute to the organization of the future, where the team is the "technical authority" within the Business Market, recognize technical process improvements, and provide technical solutions to business clients on various network layers.
• Team Context:
  • Work in a team of around 25 technically specialized colleagues who go to great lengths in their field and take full responsibility together.

🎓 Skills & Qualifications

Education: Higher professional education level (HBO).

Experience: Relevant work experience, preferably in a network engineering role.

Required Skills:

• Strong communication and analytical skills
• Proactive attitude and stress resistance
• Relevant certifications, such as CCNA, NSE4, or similar
• Affinity with knowledge sharing and collaboration in multidisciplinary teams

Preferred Skills:

• Experience with LEAN Operations and/or knowledge of ITIL methodologies

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate problem-solving skills and experience in network engineering
• Showcase knowledge of security protocols and best practices
• Highlight ability to work in a team and collaborate with stakeholders

Technical Documentation:

• Document technical solutions and processes clearly and concisely
• Maintain up-to-date knowledge of network engineering best practices and industry trends

💵 Compensation & Benefits

Salary Range: €3,609 - €5,116 per month, depending on work experience, excluding 8% vacation pay.

Benefits:

• 13th month salary, with a portion paid monthly and the remainder in January of the following year, with the option to use it for a FLEX & BOOST goal of your choice
• Annual salary increase according to the collective labor agreement (CAO)
• €1,500 per year for training, coaching, and courses
• Flexible free days to manage vacation time independently with your manager
• Good work-life balance and a home office setup with a mobile phone and laptop
• 50% discount on KPN products and services
• Excellent pension conditions with a total contribution of 23% of your pensionable salary, with KPN contributing 16% and you contributing 7%
• Travel expense reimbursement and bicycle allowance or lease bicycle option

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, with a focus on business clients.

Company Size: Large, with over 1800 business partners and numerous large clients, serving over a million business users.

Founded: 1996, as a result of the privatization of the Dutch PTT.

Team Structure:

• The team consists of around 25 technically specialized colleagues who go to great lengths in their field and take full responsibility together.
• The team is part of the Operations department within the B2BS Standard Networking division.

Development Methodology:

• The team follows LEAN Operations principles and may use ITIL methodologies to improve processes and service quality.
• The team works together to identify technical process improvements and provide technical solutions to business clients on various network layers.

Company Website: KPN

📈 Career & Growth Analysis

Network Engineer Career Level: The role is focused on operational and tactical tasks, with a focus on assisting technical partners with complex network and security issues. The role requires strong communication and analytical skills, as well as relevant certifications and experience in network engineering.

Reporting Structure: The role reports to the manager of the Operations department within the B2BS Standard Networking division.

Technical Impact: The role has a significant impact on the technical solutions provided to business clients and the overall performance of the network infrastructure.

Growth Opportunities:

• The role offers opportunities for professional development and growth within the Operations department and the broader organization.
• KPN encourages continuous learning and offers training and coaching opportunities to help employees develop their skills and advance their careers.

🌐 Work Environment

Office Type: The role is based in Ede, Gelderland, Netherlands, with a hybrid work arrangement that combines on-site work with remote work options.

Office Location(s): Maxwell Straat 51, Ede, Netherlands

Workspace Context:

• The workspace is designed to facilitate collaboration and teamwork, with multiple monitors and testing devices available.
• The team works closely together and supports each other to achieve common goals.

Work Schedule: The role requires a flexible work schedule, with the ability to work outside of regular business hours as needed to support clients and maintain network infrastructure.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and cultural fit
2. Technical assessment to evaluate problem-solving skills and knowledge of network engineering concepts
3. On-site or virtual interview to discuss the role in more detail and assess technical skills and cultural fit
4. Final evaluation and decision-making process

Portfolio Review Tips:

• Highlight problem-solving skills and experience in network engineering
• Showcase knowledge of security protocols and best practices
• Demonstrate ability to work in a team and collaborate with stakeholders

Technical Challenge Preparation:

• Brush up on network engineering concepts and best practices
• Practice problem-solving skills and logical reasoning
• Prepare for questions about LEAN Operations and ITIL methodologies, if applicable

ATS Keywords: Network Engineering, Technical Support, Problem Solving, Security, LEAN Operations, ITIL, Teamwork, Collaboration, Customer Orientation, Knowledge Sharing

🛠 Technology Stack & Web Infrastructure

Network Technologies:

• Relevant network engineering technologies and protocols, such as TCP/IP, DNS, DHCP, VLAN, VPN, and firewalls
• Experience with network engineering tools, such as Wireshark, SolarWinds, or similar

Security Technologies:

• Knowledge of security protocols and best practices, such as encryption, authentication, and access control
• Experience with security tools, such as intrusion detection systems, firewalls, or similar

Collaboration Tools:

• Experience with collaboration tools, such as Microsoft Teams, Slack, or similar, to facilitate communication and teamwork

👥 Team Culture & Values

Network Engineering Values:

• Customer orientation and a focus on providing high-quality technical solutions
• Collaboration and teamwork, with a focus on supporting each other to achieve common goals
• Continuous learning and improvement, with a focus on staying up-to-date with the latest network engineering best practices and industry trends

Collaboration Style:

• The team works closely together and supports each other to achieve common goals
• The team follows LEAN Operations principles and may use ITIL methodologies to improve processes and service quality
• The team encourages knowledge sharing and collaboration, with a focus on supporting each other to develop technical skills and advance careers

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex network and security issues
• Maintaining network infrastructure and ensuring high availability and performance
• Staying up-to-date with the latest network engineering best practices and industry trends

Learning & Development Opportunities:

• Continuous learning and improvement, with a focus on staying up-to-date with the latest network engineering best practices and industry trends
• Training and coaching opportunities to help employees develop their skills and advance their careers
• Opportunities to work on special projects or take on additional responsibilities to gain experience and develop new skills

💡 Interview Preparation

Technical Questions:

• Network engineering concepts and best practices
• Troubleshooting complex network and security issues
• Staying up-to-date with the latest network engineering best practices and industry trends

Company & Culture Questions:

• The role of the Operations department within the B2BS Standard Networking division
• The team's approach to LEAN Operations and ITIL methodologies
• The company's focus on providing high-quality technical solutions to business clients

Portfolio Presentation Strategy:

• Highlight problem-solving skills and experience in network engineering
• Showcase knowledge of security protocols and best practices
• Demonstrate ability to work in a team and collaborate with stakeholders

📌 Application Steps

To apply for this Network Engineer position:

1. Submit your application through the application link provided in the job listing.
2. Customize your resume and portfolio to highlight your relevant network engineering experience and skills.
3. Prepare for the technical assessment and interview process by brushing up on your network engineering knowledge and practicing problem-solving skills.
4. Research the company and team to demonstrate your understanding of the role and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.