📍 Job Overview

• Job Title: Field Technician
• Company: PayFacto
• Location: Quebec City, Quebec, Canada
• Job Type: On-site
• Category: Technical Support / Field Service
• Date Posted: 2025-06-13

🚀 Role Summary

• 📝 Enhancement Note: This role involves primarily on-site work, traveling to client locations to troubleshoot and resolve point-of-sale system issues. Strong technical skills, excellent workload management, and a customer-focused mindset are essential for success in this position.

💻 Primary Responsibilities

• 📝 Enhancement Note: While the job description lists specific responsibilities, the role's core focus is on providing high-quality, on-site technical support to clients experiencing difficulties with their point-of-sale systems.

• 📝 Enhancement Note: The Field Technician will be responsible for answering service calls, repairing equipment, installing products, and training customers on software. They must possess excellent problem-solving skills and the ability to work effectively under pressure.

🎓 Skills & Qualifications

Education: A college or vocational diploma in computer science is required.

Experience: A minimum of 2 years of experience in customer service is necessary. Previous experience in the restaurant or retail business is an asset.

Required Skills:

• Strong technical skills and knowledge of network infrastructures
• Excellent workload management skills
• Strong bilingualism in French and English
• Very good computer skills
• Ability to configure and resolve network-related problems remotely
• Experience in technical customer service, with the ability to act with tact and diplomacy
• Ability to work as part of a team and multi-task
• Strong organizational skills and the ability to manage priorities
• Demonstrate efficiency even under pressure
• Demonstrate autonomy
• Propose innovative solutions to problems
• Professional adaptability
• Willingness to learn about new products and services based on customer needs

Preferred Skills:

• Experience with point-of-sale systems (Veloce, Maitre’D)
• Familiarity with the restaurant or retail business

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on on-site technical support, a portfolio is not explicitly required. However, demonstrating relevant technical skills and customer service experience through past projects or certifications can be beneficial.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. According to Glassdoor, the average salary for a Field Technician in Quebec City is approximately CAD 45,000 - 60,000 per year. However, this can vary based on the candidate's experience and the company's benefits package.

Benefits:

• Comprehensive health and dental insurance
• Retirement savings plan with company matching
• Employee assistance program
• Training and development opportunities
• Employee discounts on PayFacto products and services

Working Hours: The standard workweek is 40 hours, with flexible scheduling to accommodate on-site client visits and maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: PayFacto provides fully integrated payment and point-of-sale solutions to restaurants, hotels, and bars.

Company Size: PayFacto has offices in Canada, the US, and Europe, employing over 200 people. This mid-sized company offers opportunities for growth and career development.

Founded: PayFacto was founded in 2006, with NEOPOS joining as a division in 2018.

Team Structure:

• The Field Technician will report directly to the Technical Field Services Manager.
• The team consists of multiple Field Technicians, each responsible for a specific geographic region.
• The team works closely with the Sales and Customer Success departments to ensure client satisfaction and retention.

Development Methodology:

• PayFacto follows an Agile/Scrum development methodology, with regular sprint planning and code reviews.
• The company emphasizes continuous improvement, innovation, and high-quality customer service.

Company Website: https://www.payfacto.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position, focusing on on-site technical support and customer service. It provides an excellent opportunity to develop technical skills and gain experience in a customer-facing role.

Reporting Structure: The Field Technician reports directly to the Technical Field Services Manager, who oversees the Field Technician team and ensures client satisfaction.

Technical Impact: The Field Technician's work directly influences client satisfaction and retention, as they are responsible for resolving technical issues and providing high-quality customer service.

Growth Opportunities:

• 📝 Enhancement Note: PayFacto offers opportunities for career progression, such as promotions to Senior Field Technician or Technical Field Services Manager roles. Additionally, employees can explore internal transfers to other departments, such as Sales or Customer Success.

🌐 Work Environment

Office Type: PayFacto's office is a modern, collaborative workspace designed to facilitate team interaction and knowledge sharing.

Office Location(s): PayFacto's headquarters are located in Quebec City, with additional offices in Montreal, Toronto, and international locations.

Workspace Context:

• The Field Technician will spend most of their time on-site with clients, traveling to various locations within their assigned region.
• The office provides a comfortable, ergonomic workspace with multiple monitors and necessary tools for remote support and documentation.
• Field Technicians have access to company vehicles for on-site client visits.

Work Schedule: The work schedule is flexible, with regular hours Monday through Friday. Field Technicians may need to work evenings or weekends to accommodate client maintenance windows and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to assess communication skills and cultural fit.
2. On-site Interview: A visit to PayFacto's headquarters for a more in-depth discussion about the role, technical skills, and company culture. This may include a practical exercise or case study to evaluate problem-solving abilities.
3. Final Decision: The hiring manager will review all candidate materials and make a final hiring decision.

Portfolio Review Tips:

• As this role focuses on on-site technical support, a portfolio is not explicitly required. However, candidates can showcase relevant technical skills and customer service experience through past projects or certifications.

Technical Challenge Preparation:

• Familiarize yourself with PayFacto's products and services, as well as common point-of-sale system issues and troubleshooting techniques.
• Brush up on your customer service skills and be prepared to discuss specific scenarios or challenges you've faced in previous roles.
• Research PayFacto's company culture and values to ensure a strong cultural fit.

ATS Keywords: (Relevant keywords for the Field Technician role)

• Technical Skills
• Customer Service
• Bilingualism
• Computer Skills
• Network Infrastructure
• Problem Solving
• Teamwork
• Organizational Skills
• Autonomy
• Adaptability
• Training
• Documentation
• Pressure Management
• Innovative Solutions
• Workload Management
• Service Quality
• Point-of-Sale Systems (Veloce, Maitre’D)
• Field Service
• Technical Support

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on on-site technical support, the technology stack is not explicitly mentioned in the job description. However, the Field Technician should be proficient in the following technologies:

• Point-of-sale systems (Veloce, Maitre’D)
• Network infrastructure (wired and wireless networks, routers, switches)
• Operating systems (Windows, macOS, iOS, Android)
• Remote support tools (TeamViewer, AnyDesk, etc.)
• Customer relationship management (CRM) software (Salesforce, HubSpot, etc.)
• Office productivity suites (Microsoft Office, Google Workspace)

👥 Team Culture & Values

Web Development Values:

• 📝 Enhancement Note: While this role is not directly related to web development, PayFacto's values apply to all employees, including Field Technicians. These values include:
  • Customer-centric approach
  • Continuous learning and improvement
  • Innovation and creativity
  • Collaboration and teamwork
  • Integrity and accountability
  • Work-life balance

Collaboration Style:

• PayFacto encourages open communication, active listening, and regular team meetings to foster a collaborative work environment.
• Field Technicians work closely with other departments, such as Sales and Customer Success, to ensure client satisfaction and retention.
• The company promotes a culture of knowledge sharing and mentorship to help employees grow both personally and professionally.

🌐 Work Environment

Office Type: PayFacto's office is a modern, collaborative workspace designed to facilitate team interaction and knowledge sharing.

Office Location(s): PayFacto's headquarters are located in Quebec City, with additional offices in Montreal, Toronto, and international locations.

Workspace Context:

• The Field Technician will spend most of their time on-site with clients, traveling to various locations within their assigned region.
• The office provides a comfortable, ergonomic workspace with multiple monitors and necessary tools for remote support and documentation.
• Field Technicians have access to company vehicles for on-site client visits.

Work Schedule: The work schedule is flexible, with regular hours Monday through Friday. Field Technicians may need to work evenings or weekends to accommodate client maintenance windows and project deadlines.

💡 Interview Preparation

Technical Questions:

• Describe a complex technical issue you've faced in a previous role and how you resolved it.
• How do you approach troubleshooting a point-of-sale system issue remotely?
• Can you explain the difference between a wired and wireless network, and when to use each?

Company & Culture Questions:

• Why are you interested in joining PayFacto, and what do you think sets us apart from other companies in our industry?
• How do you handle working with multiple clients in a single day, and prioritizing their needs effectively?
• Can you describe a time when you had to adapt to a significant change in your work environment or processes?

Portfolio Presentation Strategy:

• As this role focuses on on-site technical support, a portfolio is not explicitly required. However, candidates can showcase relevant technical skills and customer service experience through past projects or certifications.

📌 Application Steps

To apply for this Field Technician position:

1. Submit your application through the application link provided.
2. Prepare a list of relevant technical skills and customer service experiences, highlighting any past projects or certifications that demonstrate your proficiency.
3. Research PayFacto's products, services, and company culture to ensure a strong understanding of the role and the company.
4. Prepare for the interview process by familiarizing yourself with common point-of-sale system issues, troubleshooting techniques, and customer service best practices.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.