📍 Job Overview

Job Title: Technical Support Technician
Company: AMN Healthcare
Location: Remote - TX
Job Type: Full-Time
Category: Technical Support
Date Posted: 2025-06-11
Experience Level: 2-5 years
Remote Status: Remote OK

🚀 Role Summary

First and Second-Level Technical Support: Resolve end-user technology issues, including hardware and software problems.
Troubleshooting and Documentation: Investigate and resolve complex technical issues, document processes, and maintain statistical reports.
User Account Management: Set up user accounts, process moves, transfers, and changes.
Collaboration and Communication: Work cross-functionally with teams, provide end-user training, and maintain current knowledge of relevant products.

📝 Enhancement Note: This role requires strong communication skills, problem-solving abilities, and the capacity to work independently and collaboratively.

💻 Primary Responsibilities

First and Second-Level Support: Resolve end-user technology issues, including hardware and software problems.
Troubleshooting and Documentation: Investigate and resolve complex technical issues, document processes, and maintain statistical reports.
User Account Management: Set up user accounts, process moves, transfers, and changes.
Collaboration and Communication: Work cross-functionally with teams, provide end-user training, and maintain current knowledge of relevant products.
Escalation and Resolution: Escalate tickets as necessary and work with the Level 3 team to resolve complex cases.

🎓 Skills & Qualifications

Education

High School Diploma/GED

Experience

2+ years of client service and software application experience.
2+ years of experience in a computer operations/help desk environment (preferred).

Required Skills

Demonstrated ability to coordinate cross-functional work teams towards task completion.
Strong written and verbal communication skills.
Ability to understand and train on complex strategies and software features.
Working knowledge of wireless network access, IP addressing, DNS, and DHCP.

Preferred Skills

CompTIA A+ certification.
Experience in a similar role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range

$19.00 - $22.50 Hourly
Final pay rate is dependent on experience, training, education, and location.

Benefits

AMN Healthcare offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, paid time off, and more. For a detailed list of benefits, please visit the AMN Healthcare careers page.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare staffing and total talent solutions.
Company Size: AMN Healthcare is one of the largest healthcare staffing and total talent solutions companies in the United States.
Founded: 1985

Team Structure:

The Technical Support team works cross-functionally with various departments, including Client Support and Tier 3 Engineering.
The team provides support to internal users and external clients, ensuring smooth operation of technology systems.

Development Methodology:

AMN Healthcare follows a structured problem-solving approach to troubleshooting and resolution.
The team uses issue tracking software and a knowledge database to optimize resolutions and maintain records.

Company Website: AMN Healthcare

📝 Enhancement Note: AMN Healthcare fosters a culture of continuous improvement, trust, and customer focus, with a strong commitment to diversity, equity, and inclusion.

📈 Career & Growth Analysis

Technical Support Career Level: This role is an entry-level to mid-level position in the technical support career path.
Reporting Structure: The Technical Support Technician reports to the Technical Support Manager.
Technical Impact: This role directly impacts the user experience and productivity of internal and external users by resolving technology issues and providing support.

Growth Opportunities:

Technical Skill Development: Gain experience in troubleshooting, documentation, and user support, which can lead to advanced technical roles.
Leadership Potential: Demonstrate strong performance and leadership skills to progress into supervisory or management roles.

📝 Enhancement Note: Career progression at AMN Healthcare is based on individual performance, skill development, and alignment with the company's core values.

🌐 Work Environment

Office Type: Remote work environment with the option to work from home.
Office Location(s): Remote - TX (open to candidates from Texas)
Workspace Context:
- Remote workers must have a suitable home office setup with standard office equipment and a reliable internet connection.
- The work environment requires a high level of self-motivation, time management, and communication skills.

Work Schedule:

Shift: Overnight shift (Thursday thru Sunday, 10:00 PM to 8:00 AM CT)
Working Hours: 40 hours per week

📝 Enhancement Note: The overnight shift requires flexibility and adaptability to work during non-standard hours.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and understand the candidate's experience and expectations.
Technical Assessment: A hands-on assessment to evaluate the candidate's troubleshooting and problem-solving skills.
Final Interview: A conversation with the hiring manager to discuss the candidate's fit with the team and company culture.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation:

Familiarize yourself with common hardware and software issues, troubleshooting techniques, and AMN Healthcare's products and services.
Brush up on your communication skills and ability to explain technical concepts clearly and concisely.

ATS Keywords:

Technical Support
Help Desk
Troubleshooting
Problem Solving
Customer Service
Communication Skills
Hardware Support
Software Support
User Account Management
Statistical Reporting
End-User Training
Wireless Network Access
IP Addressing
DNS
DHCP
Documentation

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values:

Respect: Value and appreciate the diversity of users and team members.
Passion: Show enthusiasm and dedication in providing exceptional support.
Continuous Improvement: Strive to enhance skills and processes to better serve users.
Trust: Build trust with users and team members through reliable and consistent support.
Customer Focus: Prioritize user needs and expectations in all interactions.
Innovation: Embrace new technologies and approaches to improve support services.

Collaboration Style:

Cross-functional integration between technical support, client support, and engineering teams.
Code review culture and peer programming practices through regular team meetings and knowledge sharing sessions.

📝 Enhancement Note: AMN Healthcare's team culture emphasizes collaboration, continuous learning, and a commitment to exceptional customer service.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex hardware and software issues under tight deadlines.
Working with diverse user base, including internal and external clients.
Keeping up-to-date with the latest technologies and industry trends.

Learning & Development Opportunities:

Technical Skill Development: Gain experience in troubleshooting, documentation, and user support.
Certification Programs: Pursue relevant certifications, such as CompTIA A+, to enhance technical skills.
Conferences and Training: Attend industry conferences and workshops to stay current with emerging technologies and best practices.

📝 Enhancement Note: AMN Healthcare encourages continuous learning and professional development to help team members grow and advance in their careers.

💡 Interview Preparation

Technical Questions:

Describe your experience with hardware and software troubleshooting.
How do you approach resolving complex technical issues?
Can you walk us through a time when you provided exceptional customer service?

Company & Culture Questions:

Why are you interested in working for AMN Healthcare?
How do you handle working overnight shifts?
How do you stay organized and manage your time effectively?

Portfolio Presentation Strategy (N/A for this role)

📌 Application Steps

To apply for this Technical Support Technician position:

Submit your application through the AMN Healthcare careers page.
Prepare for the phone screen by reviewing common technical support scenarios and practicing your communication skills.
Familiarize yourself with AMN Healthcare's products and services to demonstrate your enthusiasm and commitment during the interview process.
Research AMN Healthcare's company culture and values to ensure a strong fit with your personal and professional goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Technician