📍 Job Overview

• Job Title: Technical Support Systems Administrator
• Company: Journey Health & Lifestyle
• Location: Richmond, Virginia, United States
• Job Type: Hybrid (3 days in-office, 2 days remote)
• Category: Systems Administration, Technical Support
• Date Posted: June 11, 2025
• Experience Level: 2-5 years
• Remote Status: Hybrid

🚀 Role Summary

• Systems Integration: Troubleshoot and resolve issues with connected systems to ensure seamless data flow between internal tools, third-party apps, and vendor platforms.
• Technical Support: Act as a Tier 2 escalation point, working closely with the MSP to resolve technical issues quickly and handle laptop provisioning and account setup for new team members.
• Phone System Expertise: Become the internal expert for the Five9 phone system, helping users with questions and working with the vendor to optimize call routing and performance.
• Reporting and Analytics: Develop and maintain IT performance reports and dashboards to understand system usage and identify areas for improvement.
• System Updates and Cybersecurity: Support system updates and contribute to cybersecurity efforts by bringing insights into business operations to strengthen security.

📝 Enhancement Note: This role requires a strong understanding of business operations and the ability to translate technical concepts into understandable solutions for non-technical users.

💻 Primary Responsibilities

• Systems Troubleshooting: Diagnose and resolve issues with connected systems, ensuring data flows seamlessly between internal tools, third-party apps, and vendor platforms.
• Technical Support: Act as a Tier 2 escalation point, working closely with the MSP to resolve technical issues quickly and handle laptop provisioning and account setup for new team members.
• Phone System Management: Become the internal expert for the Five9 phone system, helping users with questions and working with the vendor to optimize call routing and performance.
• Reporting and Analytics: Develop and maintain IT performance reports and dashboards to understand system usage and identify areas for improvement.
• System Updates and Maintenance: Help manage planned system changes and deployments, minimizing disruption and ensuring smooth transitions.
• Cybersecurity Contributions: Play a part in the company's cybersecurity efforts by bringing insights into business operations to help strengthen security.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively with various teams, including IT, internal users, and external vendors.

🎓 Skills & Qualifications

Education & Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.
• Experience: 2-3 years of proven experience in IT support, systems administration, or a similar technical role.

Required Skills

• IT Support & Systems Administration: Proven experience in IT support, systems administration, or a similar technical role.
• MSP Coordination & Help Desk Ticketing: Familiarity with Managed Service Provider (MSP) coordination and help desk ticketing systems (ServiceNow or Jira Service Management preferred).
• Endpoint Setup & Account Provisioning: Hands-on experience with endpoint setup (Windows and/or macOS), account provisioning, and access management.
• Cloud-Based Phone Systems: Experience supporting cloud-based phone systems (Five9 experience is a plus).
• Scripting Knowledge: Basic scripting knowledge (PowerShell, Python, or similar) for automation.
• Organizational Skills: Strong organizational skills and the ability to manage multiple tasks effectively.
• Cybersecurity Principles: Working knowledge of cybersecurity principles and business processes.

Preferred Skills

• Microsoft 365 Administration: Experience with Microsoft 365 administration.
• ITIL or Service Management Workflows: Understanding of ITIL or service management workflows.
• Supporting Remote & Hybrid Teams: Experience supporting remote and hybrid teams.
• Vendor Coordination: Comfortable working with vendors and external partners.
• Reporting Tools & Change Management: Familiarity with reporting tools and change management processes.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: A well-structured portfolio showcasing your problem-solving skills, technical expertise, and ability to manage multiple tasks effectively. Include examples of your work in IT support, systems administration, or a similar technical role.
• Technical Documentation: Document your approach to troubleshooting, system updates, and cybersecurity. Include any relevant reports, dashboards, or scripts you've developed to demonstrate your skills.

💵 Compensation & Benefits

Salary Range

• Salary Range: $65,000 - $85,000 per year
• Currency: USD
• Unit: YEAR

Benefits

• Retirement & Financial: 401(k)
• Health & Insurance: Dental insurance, Health insurance, Health savings account, Life insurance, Vision insurance
• Work-Life Balance: Employee assistance program, Employee discount, Flexible schedule, Paid time off, Referral program
• Perks & Discounts: Employee discount

Working Hours

• Working Hours: 8-hour shift, Monday to Friday

🎯 Team & Company Context

🏢 Company Culture

• Industry: Health and Lifestyle
• Company Size: Medium (50-250 employees)
• Founded: Not specified
• Team Structure: Not specified
• Development Methodology: Not specified
• Company Website: ShopJourney.com

📝 Enhancement Note: Journey Health & Lifestyle is a mid-sized company focused on creating excellent technology solutions in a collaborative environment. They offer a hybrid work model, competitive compensation, and comprehensive benefits.

📈 Career & Growth Analysis

• Web Technology Career Level: This role is an entry-level to mid-level position in systems administration and technical support. It offers opportunities for professional development and growth within the IT department.
• Reporting Structure: This role reports directly to the IT department and may work closely with various teams, including internal users and external vendors.
• Technical Impact: The Technical Support Systems Administrator plays a crucial role in keeping the company's technology running smoothly. Their work directly impacts daily operations, user experience, and overall business productivity.

🌐 Work Environment

• Office Type: Hybrid (3 days in-office, 2 days remote)
• Office Location(s): Richmond, Virginia, United States
• Workspace Context: The Richmond office offers a collaborative environment with development tools, multiple monitors, and testing devices available. The team interacts regularly and values knowledge sharing, technical mentoring, and continuous learning.
• Work Schedule: 8-hour shift, Monday to Friday, with minimal travel (less than 5%).

📝 Enhancement Note: The hybrid work model at Journey Health & Lifestyle offers flexibility and a balance between in-office collaboration and remote work. The company values a supportive team environment that encourages innovation and continuous improvement.

📄 Application & Technical Interview Process

Interview Process

1. Technical Preparation: Prepare for technical questions related to IT support, systems administration, and troubleshooting. Familiarize yourself with the company's tech stack and be ready to discuss your approach to problem-solving and system management.
2. Phone System Expertise: Brush up on your knowledge of the Five9 phone system and be ready to discuss call routing, performance optimization, and user support.
3. Reporting & Analytics: Prepare for questions about reporting and analytics, focusing on your ability to develop and maintain IT performance reports and dashboards.
4. System Updates & Cybersecurity: Be ready to discuss your experience with system updates, maintenance, and cybersecurity. Prepare examples of your contributions to strengthening security in previous roles.
5. Final Evaluation: Demonstrate your understanding of the role, your fit with the company culture, and your commitment to continuous learning and improvement.

Portfolio Review Tips

• Portfolio Structure: Organize your portfolio to showcase your problem-solving skills, technical expertise, and ability to manage multiple tasks effectively. Include examples of your work in IT support, systems administration, or a similar technical role.
• Case Studies: Develop case studies that demonstrate your approach to troubleshooting, system updates, and cybersecurity. Include any relevant reports, dashboards, or scripts you've developed to highlight your skills.
• User Experience Focus: Ensure your portfolio demonstrates your ability to translate technical concepts into understandable solutions for non-technical users. Highlight your communication skills and ability to work effectively with various teams.

Technical Challenge Preparation

• Troubleshooting Scenarios: Prepare for troubleshooting scenarios related to connected systems, endpoint setup, and account provisioning. Brush up on your scripting knowledge and be ready to discuss your approach to automation.
• Phone System Scenarios: Familiarize yourself with the Five9 phone system and be ready to discuss call routing, performance optimization, and user support in a simulated environment.
• Reporting & Analytics Scenarios: Prepare for scenarios that test your ability to develop and maintain IT performance reports and dashboards. Be ready to discuss your approach to data analysis and visualization.

ATS Keywords

Programming Languages & Tools:

• Python, PowerShell, Scripting
• ServiceNow, Jira Service Management, Help Desk Ticketing Systems
• Microsoft 365, Five9 Phone System
• ITIL, Service Management Workflows

Server Technologies & Infrastructure:

• Cloud-Based Phone Systems, Endpoint Setup, Account Provisioning
• Systems Administration, IT Support, Technical Support
• Cybersecurity Principles, Business Processes

Soft Skills & Industry Terms:

• Problem-Solving, Troubleshooting, System Management
• Organizational Skills, Multi-Tasking, Communication
• Reporting, Analytics, Data Visualization
• System Updates, Maintenance, Change Management
• Vendor Coordination, External Partners

📌 Application Steps

To apply for this Technical Support Systems Administrator position:

1. Submit Your Application: Visit the Journey Health & Lifestyle careers page and follow the instructions to submit your resume and a brief cover letter explaining your relevant experience and why you're interested in this role.
2. Prepare for Technical Interview: Brush up on your technical skills, review the company's tech stack, and prepare for questions related to IT support, systems administration, troubleshooting, and phone system management.
3. Research the Company: Familiarize yourself with Journey Health & Lifestyle's mission, values, and culture. Be ready to discuss how your skills and experience align with the company's goals and how you can contribute to their success.
4. Prepare Your Portfolio: Organize your portfolio to showcase your problem-solving skills, technical expertise, and ability to manage multiple tasks effectively. Include examples of your work in IT support, systems administration, or a similar technical role.
5. Review the Job Description: Ensure you understand the role's requirements, responsibilities, and qualifications. Prepare questions to ask during the interview to demonstrate your interest and commitment to the position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.