📍 Job Overview

Job Title: Technical Support Specialist (Tier1/2 Support)
Company: Adtalem Global Education
Location: Overland Park, Kansas, United States
Job Type: On-site, Full-time
Category: Technical Support, IT
Date Posted: June 11, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide Tier 1 and Tier 2 support for campus equipment and services, coordinate daily inspections, build images and software packages, assist with network and telecommunication support, and maintain lab security.
Key Skills: Technical support, troubleshooting, Microsoft Active Directory, networking, classroom equipment, hardware installation, software installation, AV equipment, SimCare support, customer service, team supervision, lab security, compliance, training, communication, and problem-solving.

💻 Primary Responsibilities

🛠️ IT Support

Provide Tier 1 and Tier 2 support to the campus and associated campuses/remote locations.
Coordinate daily inspections of classroom equipment and process repair tickets accordingly.
Build images and software packages to deploy.
Assist Student Workers and Support Tech I with Student Help Desk support issues.
Assist in the supervision of Student Workers and/or temporary workers.
Ensure lab equipment meets the requirements of the Academic delivery.
Assist in maintaining lab security of equipment and software at all sites.
Assist with network, server, and telecommunication support.
Follow standard operating guides and ensure compliance.
Participate in training and evaluative sessions and recommend methods to improve lab environments.
Perform troubleshooting and support functions for staff, students, and faculty.
Act as a point of contact (liaison) for facilities-related needs.

🏥 SimCare Support

Provide an intermediate level of support to the SimCare Center (approximately 10 hours per week).
Respond to requests, service calls, and equipment setup assistance on short notice.
Attend and support all SimLab on-site training, webinars, and conferences.
Ensure all equipment is set up and in good working order.
Provide intermediate-level support for various SimCare equipment, including SIMLABS, Laerdal Mid-fidelity Manikins, Podium PCs, WOW Carts, Medsure dispense cart, Gaumard High-Fidelity Manikins, Learning Space AIO computer, AV Display control box, and more.

🎓 Skills & Qualifications

Education: Associate's Degree in a technical field (preferred)

Experience: 2 years' experience with desktop support or in a help desk (required) and 2 years' experience with Microsoft Active Directory in a large network environment (required)

Required Skills:

Advanced PC troubleshooting skills
Good working knowledge of hardware/software installation in a network environment
Knowledge of printer troubleshooting and repair
Ability to lift up to 50 lbs
Must achieve Chamberlain University SimCare Technical Support Certification (required)

Preferred Skills:

MCP and A+ certification
Entry-level experience with networking, data, and voice systems
Experience with classroom equipment

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $38,894 - $68,341 per year (actual pay will be adjusted based on job-related factors)

Benefits:

Health, dental, vision, life, and disability insurance
401k Retirement Program with 6% employer match
Participation in Adtalem's Flexible Time Off (FTO) Policy
12 Paid Holidays

🎯 Team & Company Context

🏢 Company Culture

Industry: Education

Company Size: Medium (1,001-5,000 employees)

Founded: 1989 (as DeVry University, later acquired by Adtalem Global Education)

Team Structure:

The Technical Support Specialist will work closely with the IT department, Student Workers, and Support Tech I.
This role will report directly to the Manager of Technical Support.

Development Methodology:

The Technical Support Specialist will follow standard operating guides and participate in training and evaluative sessions to improve lab environments.
This role will work closely with the IT department to ensure all technology is functioning properly for educational purposes.

Company Website: Chamberlain University

📝 Enhancement Note: Chamberlain University, part of Adtalem Global Education, is a regionally accredited university offering nursing and health professions programs. The company values service excellence and care for self, colleagues, patients/clients, and all, which is reflected in the Technical Support Specialist role.

📈 Career & Growth Analysis

Technical Support Career Level: The Technical Support Specialist role is an intermediate-level position that focuses on providing Tier 1 and Tier 2 support for campus equipment and services. This role requires a good understanding of hardware, software, and network troubleshooting, as well as strong communication and problem-solving skills.

Reporting Structure: The Technical Support Specialist will report directly to the Manager of Technical Support.

Technical Impact: This role has a significant impact on the daily operations of the campus, ensuring all technology is functioning properly for educational purposes. The Technical Support Specialist will work closely with the IT department to maintain lab security and compliance with standard operating guides.

Growth Opportunities:

Technical Skill Development: The Technical Support Specialist can grow their skills in networking, data, and voice systems, as well as gain experience with classroom equipment and SimCare support.
Team Supervision: This role may involve assisting in the supervision of Student Workers and/or temporary workers, providing opportunities for leadership development.
Career Progression: With experience and demonstrated proficiency, the Technical Support Specialist may progress to roles such as Senior Technical Support Specialist, IT Manager, or other leadership positions within the IT department.

📝 Enhancement Note: The Technical Support Specialist role at Chamberlain University offers opportunities for career growth and skill development within the IT department. With experience and a strong performance record, individuals in this role may progress to more senior positions or explore other career paths within the company.

🌐 Work Environment

Office Type: On-site, corporate office environment

Office Location(s): Overland Park, Kansas

Workspace Context:

The Technical Support Specialist will work in a collaborative environment with the IT department, Student Workers, and Support Tech I.
This role will require regular interaction with staff, students, and faculty to provide technical support and troubleshooting.
The Technical Support Specialist will have access to the necessary tools and resources to perform their job effectively, including hardware, software, and network infrastructure.

Work Schedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM (with occasional evening and weekend work as needed)

📝 Enhancement Note: The Technical Support Specialist role at Chamberlain University requires on-site presence in Overland Park, Kansas. This role involves regular interaction with staff, students, and faculty, as well as collaboration with the IT department to maintain lab security and compliance with standard operating guides.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and expectations.
On-site Interview: A face-to-face meeting with the hiring manager and/or other team members to assess technical skills, problem-solving abilities, and cultural fit.
Skills Assessment: A hands-on assessment of technical skills, such as hardware troubleshooting, software installation, and network configuration.
Final Decision: The hiring team will review all candidate materials and make a final hiring decision.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on hardware, software, and network troubleshooting skills.
Familiarize yourself with the Chamberlain University campus and associated campuses/remote locations.
Prepare for questions about your experience with classroom equipment, SimCare support, and customer service.

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The Technical Support Specialist role at Chamberlain University requires a strong technical skill set, as well as excellent communication and problem-solving abilities. Candidates should be prepared to demonstrate their troubleshooting skills and familiarity with the campus and associated campuses/remote locations during the interview process.

🛠️ Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: (N/A for this role)

Collaboration Style:

The Technical Support Specialist will work closely with the IT department, Student Workers, and Support Tech I to ensure all technology is functioning properly for educational purposes.
This role will require regular interaction with staff, students, and faculty to provide technical support and troubleshooting.
The Technical Support Specialist will follow standard operating guides and participate in training and evaluative sessions to improve lab environments.

📝 Enhancement Note: The Technical Support Specialist role at Chamberlain University requires strong collaboration and communication skills, as well as a commitment to service excellence and care for self, colleagues, patients/clients, and all. Candidates should be prepared to work closely with the IT department and other team members to maintain lab security and compliance with standard operating guides.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and repairing classroom equipment, AV equipment, and SimCare equipment.
Maintaining lab security and compliance with standard operating guides.
Coordinating with facilities for equipment needs and on-site vendor work.
Providing intermediate-level support for various SimCare equipment, including SIMLABS, Laerdal Mid-fidelity Manikins, Podium PCs, WOW Carts, Medsure dispense cart, Gaumard High-Fidelity Manikins, Learning Space AIO computer, AV Display control box, and more.

Learning & Development Opportunities:

Gaining experience with classroom equipment, SimCare support, and customer service.
Developing leadership skills through assisting in the supervision of Student Workers and/or temporary workers.
Expanding technical skills in networking, data, and voice systems, as well as hardware and software installation and troubleshooting.
Participating in training and evaluative sessions to improve lab environments and maintain compliance with standard operating guides.

📝 Enhancement Note: The Technical Support Specialist role at Chamberlain University offers opportunities for career growth and skill development within the IT department. With experience and a strong performance record, individuals in this role may progress to more senior positions or explore other career paths within the company.

💡 Interview Preparation

Technical Questions:

Describe your experience with desktop support and help desk environments.
How have you handled troubleshooting hardware, software, and network issues in the past?
Can you explain your experience with Microsoft Active Directory and large network environments?
How have you maintained lab security and compliance with standard operating guides in previous roles?
Can you walk us through your experience with classroom equipment, SimCare support, and customer service?

Company & Culture Questions:

Why are you interested in the Technical Support Specialist role at Chamberlain University?
How do you approach working collaboratively with IT departments, Student Workers, and Support Tech I?
Can you describe your experience with standard operating guides and training sessions to improve lab environments?
How do you ensure that all technology is functioning properly for educational purposes?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The Technical Support Specialist role at Chamberlain University requires strong technical skills, as well as excellent communication and problem-solving abilities. Candidates should be prepared to demonstrate their troubleshooting skills and familiarity with the campus and associated campuses/remote locations during the interview process. Additionally, candidates should be able to articulate their experience with classroom equipment, SimCare support, and customer service.

📌 Application Steps

To apply for the Technical Support Specialist (Tier1/2 Support) position at Chamberlain University:

Submit your application through the application link provided.
Prepare for the phone screen by reviewing the job description and practicing your responses to common interview questions.
Research Chamberlain University and the Technical Support Specialist role to ensure you are a strong fit for the position.
Prepare for the on-site interview by practicing your technical skills, such as hardware troubleshooting, software installation, and network configuration.
Follow up with the hiring team after the interview to express your interest in the role and reiterate your qualifications.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist (Tier1/2 Support) - Overland Park, KS