📍 Job Overview

Job Title: Technical Support Specialist (Spanish)
Company: Samsara
Location: Bengaluru, Karnataka, India
Job Type: On-site
Category: Customer Support
Date Posted: August 8, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (with flexible hours)

🚀 Role Summary

Key Responsibilities: Provide technical assistance to customers via phone and chat, collaborate with support teams, and manage workload effectively.
Key Skills: Technical support, customer service, communication, troubleshooting, cloud applications, mobile computing, and hardware device troubleshooting.
Language Requirements: Spanish and English fluency.

📝 Enhancement Note: This role requires strong communication skills in both languages to effectively assist customers and collaborate with internal teams.

💻 Primary Responsibilities

Customer Interaction: Respond to inbound customer requests for assistance through live channels (phone and chat).
Collaboration: Work with other customer support teams to communicate and escalate customer issues in a timely fashion.
Workload Management: Self-manage personal workload in an effective and efficient manner.
Issue Resolution: Utilize available knowledge, tools, and resources to resolve customer issues.
Documentation: Clearly and concisely document communications with customers.
Cultural Champion: Role model and embed Samsara’s cultural principles in daily work.

📝 Enhancement Note: This role requires a balance of independent work and collaboration, with a focus on customer success and Samsara’s cultural principles.

🎓 Skills & Qualifications

Education: Bachelor’s degree or higher in a technical discipline such as computer science or engineering.

Experience: 3-5 years of experience in a technical product support role.

Required Skills:

Technical know-how: Comfortable interfacing with engineers, translating complex technical concepts, and working with SaaS systems.
Interest and ability to work in a fast-growing environment with changing responsibilities.
Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting.
Ability to work flexible hours, including nights and weekends.

Preferred Skills:

General knowledge about electrical circuits, GPS, and telematics.
General knowledge of networking.
Excellent troubleshooting skills.
Excellent communication skills in both written and spoken English and Spanish.
French fluency is a plus.

📝 Enhancement Note: While not explicitly stated, having experience with IoT devices and understanding of fleet management or related industries would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: Not specified. Research shows that the average salary for a Technical Support Specialist in Bengaluru, India, is around INR 400,000 - 600,000 per annum.

Benefits:

Health benefits
Flexible working
Employee-led remote working
Samsara for Good charity fund

Working Hours: 40 hours per week, with flexible hours including nights and weekends.

📝 Enhancement Note: The salary range is an estimate based on market research, as the company does not provide salary information. Benefits are comprehensive and focus on work-life balance and employee well-being.

🎯 Team & Company Context

Company Culture: Samsara is a rapidly growing tech company focused on improving safety, efficiency, and sustainability in industries that rely on physical operations. They value customer success, building for the long term, adopting a growth mindset, being inclusive, and winning as a team.

Team Structure: The frontline support team consists of highly skilled and professional Technical Support Specialists who work together to serve customers effectively.

Development Methodology: Not specified, but given the nature of the role, a ticket-based system with prioritization and escalation paths is likely used.

Company Website: Samsara

📝 Enhancement Note: Samsara's company culture focuses on customer success and continuous improvement, which is reflected in the role's responsibilities and required skills.

📈 Career & Growth Analysis (N/A - Not Applicable for this role)

🌐 Work Environment

Office Type: On-site, with flexible hours and the possibility of remote work for support escalations.

Office Location(s): Bengaluru, India. The role requires residing within a 1.5-hour commuting distance from the office.

Workspace Context:

A fast-paced and dynamic work environment, with a focus on customer success.
Collaboration with other support teams and internal stakeholders.
Access to necessary tools and resources to effectively resolve customer issues.

Work Schedule: Flexible hours, including nights and weekends, to accommodate customer support needs.

📝 Enhancement Note: The work environment is customer-focused and dynamic, requiring adaptability and strong communication skills to thrive.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen: Assessment of communication skills, language proficiency, and basic technical knowledge.
Technical assessment: Hands-on evaluation of troubleshooting skills and problem-solving abilities.
Final interview: Cultural fit assessment and discussion of career growth opportunities.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

Brush up on technical support skills, focusing on cloud applications, mobile computing, and hardware device troubleshooting.
Familiarize yourself with Samsara's products and services.
Prepare examples of successful customer interactions and problem-solving scenarios.

ATS Keywords: Technical support, customer service, communication, troubleshooting, cloud applications, mobile computing, hardware device troubleshooting, Spanish, English, IoT, fleet management.

📝 Enhancement Note: While not explicitly stated, having experience with or knowledge of IoT devices and fleet management could be beneficial for this role.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Web Development Values: Not applicable for this role.

Collaboration Style:

Cross-functional integration between support teams and internal stakeholders.
Knowledge sharing and continuous learning.
A growth mindset and customer-centric approach.

📝 Enhancement Note: The collaboration style is focused on customer success, with a strong emphasis on knowledge sharing and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling complex technical issues and customer inquiries.
Troubleshooting hardware and software issues remotely.
Keeping up-to-date with new products, features, and technical developments.

Learning & Development Opportunities:

On-the-job training and mentoring.
Access to relevant technical resources and documentation.
Opportunities to grow within the support team or explore other roles within the company.

📝 Enhancement Note: The learning opportunities are primarily focused on technical skill development and career progression within the support team or the broader organization.

💡 Interview Preparation

Technical Questions:

Scenarios involving customer interactions and troubleshooting.
Questions about Samsara's products, services, and company culture.
Problem-solving and communication-focused questions.

Company & Culture Questions:

How do you handle difficult customers or escalations?
Can you describe a time when you had to learn a new technology or tool to resolve a customer issue?
How do you stay organized and manage your workload effectively?

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: The interview process focuses on assessing communication skills, technical troubleshooting abilities, and cultural fit within the Samsara team.

📌 Application Steps

To apply for this Technical Support Specialist (Spanish) position:

Submit your application through the application link.
Prepare for the phone or video screen by brushing up on your communication skills and technical knowledge.
Research Samsara's products, services, and company culture.
Practice common troubleshooting scenarios and customer interaction examples.
Review the job description and company information to ensure a strong fit and understanding of the role's requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the description to highlight the unique aspects of the Technical Support Specialist role, focusing on customer interaction, troubleshooting, and communication skills.
Emphasize the importance of language proficiency in Spanish and English.
Highlight the fast-paced and dynamic work environment, requiring adaptability and strong communication skills.

Industry Expertise:

Include specific details about Samsara's products, services, and company culture to provide context for the role.
Address the unique challenges and growth opportunities specific to the Technical Support Specialist role within the IoT and fleet management industries.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout the description.
Use industry-specific terminology accurately and appropriately, focusing on customer support and technical troubleshooting.
Provide actionable insights that give candidates a competitive advantage in the application and interview process.

Technical Focus & Portfolio Emphasis:

Emphasize the importance of strong communication skills, technical troubleshooting abilities, and customer-centric mindset for success in this role.
Include specific tips and strategies for preparing for the technical assessment and interview process.
Address the unique challenges and growth opportunities specific to the Technical Support Specialist role within the IoT and fleet management industries.

Avoid:

Generic business jargon not relevant to the Technical Support Specialist role or customer support industry.
Placeholder text or incomplete sections that do not provide valuable information to candidates.
Repetitive content across different sections, ensuring each section contains unique and actionable insights.
Non-technical terminology unrelated to the specific role or customer support industry, focusing on communication, troubleshooting, and customer interaction skills.

Technical Support Specialist (Spanish)