Technical Support Specialist (Slovak & Czech Language)

📍 Job Overview

• Job Title: Technical Support Specialist (Slovak & Czech Language)
• Company: Roche
• Location: Capital City of Prague, Prague, Czechia; Warsaw, Masovian Voivodeship, Poland; Bratislava, Region of Bratislava, Slovakia
• Job Type: Full-Time
• Category: Technical Support
• Date Posted: 2025-07-31
• Experience Level: Entry to Mid-Level
• Remote Status: On-site (Hybrid with 2 office days per week)

🚀 Role Summary

• Key Responsibilities: Handle customer and staff support requests, provide technical support for analytical instruments, conduct customer training, document activities in the CRM system, and collaborate with international teams.
• Required Skills: Proficiency in Czech and/or Slovak, higher education in a technical or medical field, experience with diagnostic instruments (advantage), English communication skills, strong listening and communication skills, organization skills, self-motivation, MS Office knowledge, and driving license B.

💻 Primary Responsibilities

📞 Customer & Staff Support

• Handle support requests and queries received from customers and staff via digital tools, phone, or email before and after system placement for IVD (In vitro diagnostics).
• Provide technical support, configuration, installation, and troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.

🎓 Training & Documentation

• Conduct and design customer and staff training sessions.
• Properly document all activities in the CRM (Customer Relationship Management) system.

🚀 Field Service & Sales Reps Support

• Perform application activities at the customer's site and support field service and sales representatives.

🌐 International Team Cooperation

• Cooperate with colleagues from the international team and take responsibility for the implementation of individual projects and goals.

📝 Enhancement Note: This role involves a high level of customer interaction, requiring strong communication skills and cultural sensitivity when dealing with customers from various regions.

🎓 Skills & Qualifications

Education: Higher professional education or university degree preferred in a technical or medical field (biological, chemical, biotech).

Experience: Work experience with diagnostic instruments and in a medical laboratory is an advantage.

Required Skills:

• Proficient Czech and/or Slovak language (mandatory)
• English communication skills (necessary for abroad training sessions, documentation, and team cooperation)
• Demonstrating strong listening and communication skills when engaging with people
• Very good organization skills, with a desire to complete tasks and ensure delivery on promises
• A self-starter who takes pride in achievements and can overcome setbacks quickly
• Knowledge of MS Office
• Driving license B

Preferred Skills:

• Experience with diagnostic instruments and in a medical laboratory
• Familiarity with Roche's IVD products and systems

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range:

• For the Bratislava location: Starting from 1,700 EUR gross/month
• For the Prague location: Starting from 47,000 CZK/month
• For the Warsaw location: Salary will be discussed on a one-to-one basis

📝 Enhancement Note: The salary range provided is an estimate based on the information given in the job listing. It is subject to change and may vary depending on the candidate's level of experience, skills, and qualifications.

Benefits:

• Roche offers a comprehensive benefits package, including health, wellness, and financial benefits, as well as opportunities for professional development and growth.

Working Hours: Full-time position with a hybrid work arrangement (2 office days per week).

🎯 Team & Company Context

🏢 Company Culture

Industry: Roche is a global healthcare company that focuses on developing innovative medicines and diagnostics to prevent, stop, and cure diseases.

Company Size: Roche is a large multinational company with over 100,000 employees worldwide.

Founded: 1896 (as F. Hoffman-La Roche & Co. Ltd.)

Team Structure:

• The Technical Support Specialist will be part of the Roche Diagnostics team, working closely with colleagues from various departments, including Sales, Marketing, and Research & Development.
• The role involves international team cooperation, with the possibility of working with colleagues from different countries.

Development Methodology:

• Roche follows a structured approach to product development, focusing on innovation, quality, and customer needs.
• The company encourages continuous learning and professional development, providing opportunities for employees to grow and advance in their careers.

Company Website: Roche Diagnostics

📝 Enhancement Note: Roche's company culture emphasizes innovation, collaboration, and a strong focus on improving people's lives through healthcare solutions. The company values diversity and inclusion, fostering a work environment where everyone can bring their unique qualities and thrive both personally and professionally.

📈 Career & Growth Analysis

Web Technology Career Level: Entry to Mid-Level (Technical Support Specialist)

Reporting Structure: The Technical Support Specialist will report to the local team leader or manager within the Roche Diagnostics organization.

Technical Impact: The role involves direct customer interaction, providing technical support, and troubleshooting for analytical instruments and systems. The Technical Support Specialist plays a crucial role in ensuring customer satisfaction and maintaining Roche's reputation for high-quality products and services.

Growth Opportunities:

• Career Progression: With experience and strong performance, there may be opportunities to advance to more senior technical support roles, team leadership positions, or other areas within Roche, such as sales, marketing, or product development.
• Technical Skill Development: The role offers the opportunity to gain experience with Roche's IVD products and systems, expanding technical knowledge and skills.
• International Exposure: Working with international teams provides the chance to develop cultural sensitivity and adaptability, enhancing employability in global organizations.

📝 Enhancement Note: Career growth at Roche depends on individual performance, skills development, and the availability of suitable opportunities within the organization. The company encourages internal mobility and provides resources for employees to grow professionally.

🌐 Work Environment

Office Type: Hybrid work arrangement with 2 office days per week, allowing for a balance between on-site collaboration and remote work.

Office Location(s): Capital City of Prague, Prague, Czechia; Warsaw, Masovian Voivodeship, Poland; Bratislava, Region of Bratislava, Slovakia

Workspace Context:

• Collaborative Workspace: The hybrid work arrangement encourages cross-functional team interaction and knowledge sharing between on-site and remote team members.
• Development Tools & Equipment: Roche provides the necessary tools, equipment, and resources for employees to perform their jobs effectively, including access to relevant software, hardware, and training materials.
• Work-Life Balance: Roche offers flexible working hours and encourages employees to maintain a healthy work-life balance.

Work Schedule: Full-time position with a hybrid work arrangement (2 office days per week), with the possibility of working flexible hours to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: Roche's hybrid work arrangement allows employees to balance their professional and personal lives while fostering a collaborative and inclusive work environment.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and basic technical knowledge.
2. Technical Assessment: A hands-on test or case study to evaluate problem-solving skills, technical proficiency, and the ability to work under time pressure.
3. Behavioral Interview: A structured interview focusing on past behavior, skills, and experiences relevant to the role.
4. Final Evaluation: A meeting with the hiring manager or team leader to discuss the candidate's fit for the role and the company.

Portfolio Review Tips: (N/A - Not Applicable for this role)

Technical Challenge Preparation:

• Brush up on technical knowledge related to analytical instruments, diagnostic systems, and IVD (In vitro diagnostics).
• Familiarize yourself with Roche's products and services, as well as the company's mission and values.
• Practice problem-solving skills and be prepared to discuss your approach to troubleshooting and customer support.

ATS Keywords: (N/A - Not Applicable for this role)

📝 Enhancement Note: The interview process for the Technical Support Specialist role at Roche focuses on assessing communication skills, technical proficiency, and cultural fit. Preparation should involve researching the company, understanding its products and services, and practicing problem-solving skills.

📌 Application Steps

To apply for this Technical Support Specialist (Slovak & Czech Language) position at Roche:

1. Submit your application through the application link provided on the job listing.
2. Prepare a tailored resume highlighting your relevant experience, skills, and qualifications for the role.
3. Familiarize yourself with Roche's products, services, and company culture to demonstrate your enthusiasm and fit for the position during the interview process.
4. Practice your communication and problem-solving skills to ensure you can effectively handle customer support and technical troubleshooting scenarios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.