Technical Support Specialist, New Graduate, 12 month contract at Siemens

📍 Job Overview

Job Title: Technical Support Specialist, New Graduate, 12 month contract
Company: Siemens
Location: Calgary, Alberta, Canada
Job Type: Full-time, 12-month contract
Category: Technical Support, Entry-level
Date Posted: 2025-06-23
Experience Level: Entry-level (0-2 years)
Remote Status: On-site with potential for hybrid work

🚀 Role Summary

Kickstart your career journey with Siemens' Experience@Siemens New Graduate Program
Gain practical experience in power system protection and automation while working on Siemens' cutting-edge products
Collaborate with cross-functional teams to provide technical support and contribute to innovative projects
Develop business skills and establish professional connections through mentorship and coaching opportunities

💻 Primary Responsibilities

Product Homologation: Analyze customer technical specifications, choose suitable products from Siemens' portfolio, determine technical deviations, and submit technical responses to customers
Tender Participation: Analyze customers' technical setups, complete technical analysis, and support the proposal process as part of the sales team
Back-office and Technical Support: Manage lab and inventory, handle technical queries and complaints, coordinate warranty-related activities, analyze and test returned devices, manage data entries to CRM tools, and use knowledge base to provide innovative solutions
Product Testing and Integration: Perform reviews of task plans, drawings, and installation schematics, and provide guidance during the product test integration phase

🎓 Skills & Qualifications

Education: Recent graduate (within the last 12 months) from a college or university program in Electrical and Electronic Engineering, preferably with a focus on Power System Protection & Control

Experience: None specified; this is an entry-level position

Required Skills:

Above-average study performance (accumulated average > 2.5 (B-))
Demonstrated leadership or initiative at school, work, and/or community (extra-curricular activities)
Interest in pursuing a career in Energy Automation Portfolio, particularly Protection and Control and IoT connectivity for Digital Transformation
Thrives in customer engagement and proactively pursues new clients
Growth mindset, with a passion for learning
Agile, technically savvy, with a knack for creating solutions
Bilingualism (French, English) is an asset

Preferred Skills:

Familiarity with Siemens' products, such as protection relays (SIPROTEC5, SIPROTEC4), substation automation RTU/Controller (SICAM A8), and power quality devices (SICAM series)
Knowledge of IoT software from Siemens Electrification X
Experience with CRM tools

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: CAD 55,000 - 65,000 per year (based on market research for entry-level technical support roles in Calgary, Alberta)

Benefits:

Flexible work environment with flex hours, telecommuting, and digital workspaces
Mentorship programs on a local and global scale
Opportunities for career advancement and growth
Social responsibility initiatives focused on access to education, access to technology, and sustaining communities
Opportunities to contribute innovative ideas and get paid for them
Diversity and inclusivity-focused work environment

Working Hours: 40 hours per week, with potential for flexible scheduling and hybrid work arrangements

🎯 Team & Company Context

🏢 Company Culture

Industry: Siemens operates in the energy, industry, and healthcare sectors, focusing on industry, infrastructure, mobility, and healthcare solutions

Company Size: Medium to large (approx. 4,400 employees in Canada, part of a global organization with over 300,000 employees)

Founded: 1912 (as Siemens Canada; part of the global Siemens organization founded in 1847)

Team Structure:

Cross-functional teams consisting of technical support specialists, sales representatives, product managers, and engineers
Collaborative environment with opportunities for mentorship and knowledge sharing

Development Methodology:

Siemens follows Agile methodologies for project management and software development
The company encourages continuous learning and professional development

Company Website: www.siemens.ca

📝 Enhancement Note: Siemens is an eight-time winner of Canada's Top 100 Employers, Canada's Greenest Employers 2025, and Canada's Top Employers for Young People 2025, indicating a strong commitment to employee development and work-life balance.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level technical support specialist, with opportunities for growth into more senior technical or sales roles within the Energy Automation Portfolio

Reporting Structure: Recent graduates will report to a mentor and work closely with cross-functional teams, including sales representatives, product managers, and engineers

Technical Impact: Technical support specialists will contribute to the success of Siemens' energy automation products by providing exceptional customer support, resolving technical issues, and driving customer satisfaction

Growth Opportunities:

Siemens' Experience@Siemens New Graduate Program offers one-on-one coaching and guidance to support recent graduates' development and career progression
The company provides opportunities for career advancement and mentorship programs on a local and global scale
Technical support specialists can grow into more senior technical or sales roles within the Energy Automation Portfolio, focusing on Protection and Control and IoT connectivity for Digital Transformation

📝 Enhancement Note: Siemens' focus on innovation and digital transformation creates opportunities for technical support specialists to contribute to cutting-edge projects and develop their skills in emerging technologies.

🌐 Work Environment

Office Type: Siemens' Calgary office is a modern, collaborative workspace with opportunities for flexible scheduling and hybrid work arrangements

Office Location(s): Calgary, Alberta, Canada

Workspace Context:

Siemens provides a flexible work environment with flex hours, telecommuting, and digital workspaces
The company encourages a healthy work-life balance and offers opportunities for professional development and growth
Siemens fosters a diverse and inclusive work environment, with a focus on employee well-being and engagement

Work Schedule: 40 hours per week, with potential for flexible scheduling and hybrid work arrangements

📝 Enhancement Note: Siemens' commitment to work-life balance and employee well-being creates an optimal environment for recent graduates to grow both personally and professionally.

📄 Application & Technical Interview Process

Interview Process:

Online application submission and review
Phone or video screening to assess communication skills and cultural fit
In-person or virtual interview with the hiring manager and team members to discuss the role, responsibilities, and career growth opportunities
Final decision and offer extension

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation: N/A (not applicable for this role)

ATS Keywords: Technical Support, Entry-level, Recent Graduate, Siemens, Energy Automation, Power System Protection, Customer Engagement, Problem Solving, Agile, Mentorship, Career Growth, Hybrid Work, Flexible Hours, Technical Support Specialist, New Graduate Program, Siemens Canada, Calgary, Alberta, Canada

📝 Enhancement Note: Siemens' application process focuses on assessing candidates' communication skills, cultural fit, and potential for growth within the organization. Recent graduates should highlight their relevant skills, experiences, and enthusiasm for the role during the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values:

Innovation: Siemens encourages employees to think creatively and push the boundaries of what's possible
Collaboration: The company fosters a culture of teamwork and knowledge sharing, with opportunities for mentorship and professional development
Customer focus: Siemens prioritizes customer satisfaction and strives to exceed expectations in all aspects of its business
Sustainability: The company is committed to sustainable business practices and contributing to a more sustainable future

Collaboration Style:

Siemens encourages a culture of open communication, active listening, and constructive feedback
The company values diversity and inclusivity, with a focus on leveraging the unique perspectives and skills of its employees
Siemens fosters a collaborative environment with opportunities for cross-functional teamwork and knowledge sharing

📝 Enhancement Note: Siemens' commitment to innovation, collaboration, customer focus, and sustainability creates an optimal environment for recent graduates to grow both personally and professionally while contributing to cutting-edge projects and initiatives.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Staying up-to-date with the latest developments in power system protection and automation technologies
Troubleshooting complex technical issues and providing innovative solutions to customers
Collaborating with cross-functional teams to drive customer satisfaction and contribute to Siemens' success

Learning & Development Opportunities:

Siemens' Experience@Siemens New Graduate Program offers one-on-one coaching and guidance to support recent graduates' development and career progression
The company provides opportunities for career advancement and mentorship programs on a local and global scale
Technical support specialists can grow into more senior technical or sales roles within the Energy Automation Portfolio, focusing on Protection and Control and IoT connectivity for Digital Transformation

💡 Interview Preparation

Technical Questions:

Describe your experience with power system protection and automation technologies
How do you approach troubleshooting complex technical issues?
Can you provide an example of a time when you had to learn a new technology or skill to complete a project or task?

Company & Culture Questions:

Why are you interested in working for Siemens, and specifically in the Technical Support Specialist role?
How do you see yourself contributing to Siemens' success and growth in the Energy Automation Portfolio?
What do you hope to learn and achieve during your time in the Experience@Siemens New Graduate Program?

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: Recent graduates should focus on demonstrating their technical skills, problem-solving abilities, and enthusiasm for the role during the interview process. Highlighting relevant experiences and examples of customer engagement will also be beneficial.

📌 Application Steps

To apply for the Technical Support Specialist, New Graduate, 12-month contract position at Siemens:

Submit your application through the Siemens careers website
Prepare for the phone or video screening by practicing your communication skills and reviewing the job description
Research Siemens' company culture, values, and mission to demonstrate your fit and enthusiasm for the role during the in-person or virtual interview
Follow up after the interview to express your appreciation for the opportunity and reiterate your interest in the position

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Siemens before making application decisions.

Technical Support Specialist, New Graduate, 12 month contract