📍 Job Overview

Job Title: Technical Support Specialist (m/w/d) | München
Company: fleetster
Location: München, Germany
Job Type: Full-Time
Category: Technical Support
Date Posted: 2025-07-31
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide excellent technical support to fleetster's customers, working closely with the product team to improve user experience and resolve technical issues efficiently.
Key Skills: Technical Support, Customer Communication, Problem Solving, Trust Building, Organizational Skills, B2B Experience, Agile Environment, Written Communication, Verbal Communication.

📝 Enhancement Note: This role requires a strong focus on customer communication and problem-solving skills, with a technical background to understand and resolve customer issues effectively.

💻 Primary Responsibilities

Customer Support: Develop into a fleetster product expert, providing excellent technical support to customers via email, chat, and virtual meetings.
Problem Resolution: Quickly and precisely address customer inquiries, clarifying functional questions and providing effective workarounds.
Customer Relationship Building: Build trust and maintain long-term customer relationships by ensuring all technical problems are resolved.
Process Improvement: Collaborate with the product, customer success, and sales teams to continuously improve support processes based on customer feedback and support insights.

📝 Enhancement Note: This role requires strong communication skills, both written and verbal, to effectively address customer concerns and provide clear solutions.

🎓 Skills & Qualifications

Education: A relevant degree or certification in a related field is beneficial but not required. Demonstrated skills and experience are more important.

Experience: Proven experience in technical support or a similar customer support role in a SaaS environment, preferably in B2B.

Required Skills:

Technical Affinity
Strong Communication Skills in English and German (other languages are a plus)
Structured and Organized Work Approach
Problem-solving Skills
Ability to Work in an Agile Environment

Preferred Skills:

Experience in a similar role within the carsharing or fleet management industry
Familiarity with cloud-based software solutions
Knowledge of fleetster's products and services

📝 Enhancement Note: While experience in a similar role is preferred, fleetster values demonstrated skills and a strong work ethic over formal education.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Support Cases: Document successful customer support cases, highlighting your problem-solving skills and ability to build customer trust.
Process Improvement Projects: Showcase initiatives you've led or contributed to that improved support processes or user experience.

Technical Documentation:

Troubleshooting Guides: Create or contribute to troubleshooting guides, demonstrating your understanding of fleetster's products and ability to communicate complex technical information clearly.
Support Process Documentation: Document support processes, workflows, and best practices to ensure consistency and knowledge sharing within the team.

📝 Enhancement Note: As this role focuses on customer support, a traditional web development portfolio is not required. Instead, focus on demonstrating your problem-solving skills, customer communication, and process improvement initiatives.

💵 Compensation & Benefits

Salary Range: €40,000 - €45,000 per year (based on experience and qualifications)

Benefits:

Profitable, Investor-independent Scale-up with a Long-term Vision
Agile Structures, Flat Hierarchies, and Quick Decision-making
Strong Customer Base that Grows with the Company
Career Development Opportunities with a Steep Learning Curve and No Glass Ceiling
Annual Training Budget for Personal Development (Lotaro)
Regular Team Events and Intensive Onboarding in Munich
Wahlweise Wellpass or Deutschlandticket (after the probation period)
Möblierte Firmenwohnungen in Büro-Nähe bei Bedarf (furnished company apartments near the office, if needed)

📝 Enhancement Note: Fleetster offers competitive salaries and a comprehensive benefits package, focusing on employee growth and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fleet management and carsharing software solutions for businesses.

Company Size: Medium (51-200 employees)

Founded: 2010

Team Structure:

Product Team: Collaborate closely with the product team to improve user experience and resolve technical issues.
Customer Success Team: Work alongside the customer success team to maintain customer satisfaction and retention.
Sales Team: Coordinate with the sales team to address customer inquiries and ensure a smooth onboarding process for new clients.

Development Methodology:

Agile/Scrum: Fleetster follows Agile/Scrum methodologies, focusing on iterative development and continuous improvement.
Collaboration: Foster a collaborative work environment, encouraging open communication and knowledge sharing among team members.

Company Website: fleetster.de

📝 Enhancement Note: Fleetster values a strong company culture, focusing on agile structures, flat hierarchies, and quick decision-making to drive innovation and growth.

📈 Career & Growth Analysis

Technical Support Career Level: Entry to Mid-Level (0-2 years)

Reporting Structure: Report directly to the Head of Customer Success or a relevant manager, working closely with the product, customer success, and sales teams.

Technical Impact: Directly influence fleetster's customer experience and satisfaction by resolving technical issues, improving support processes, and collaborating with cross-functional teams to enhance products and services.

Growth Opportunities:

Career Progression: Grow within the technical support team, taking on more responsibilities and potentially moving into a leadership role.
Cross-functional Opportunities: Explore opportunities in other departments, such as product management, customer success, or sales, to broaden your skillset and advance your career.

📝 Enhancement Note: Fleetster encourages employee growth and offers various opportunities for career progression and skill development within the company.

🌐 Work Environment

Office Type: Modern, collaborative office space with a focus on open communication and knowledge sharing.

Office Location(s): München, Germany

Workspace Context:

Collaborative Environment: Work in an open, collaborative environment that encourages teamwork and cross-functional collaboration.
Modern Tools: Utilize modern tools and technologies to streamline workflows and improve productivity.
Flexible Working Hours: Enjoy flexible working hours, with the ability to work remotely on an as-needed basis.

Work Schedule: Full-time, with standard business hours and the possibility of occasional overtime to address customer needs.

📝 Enhancement Note: Fleetster's work environment fosters collaboration and open communication, with a focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to discuss your experience, skills, and motivation for the role.
Technical Assessment: A hands-on assessment to evaluate your problem-solving skills, customer communication, and understanding of fleetster's products.
Final Interview: A meeting with the hiring manager or a cross-functional team to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips:

Customer Support Cases: Highlight successful customer support cases, demonstrating your ability to resolve technical issues and build customer trust.
Process Improvement Projects: Showcase initiatives you've led or contributed to that improved support processes or user experience.

Technical Challenge Preparation:

Customer Support Scenarios: Practice handling customer support scenarios, focusing on active listening, clear communication, and effective problem-solving.
Product Knowledge: Familiarize yourself with fleetster's products and services, understanding their features, benefits, and potential challenges.

ATS Keywords: (Organized by category)

Customer Support: Technical Support, Customer Service, Customer Communication, Problem Solving, Trust Building, Customer Retention
Technical Skills: Troubleshooting, Diagnostics, Software Support, Cloud-based Solutions, Agile Environment
Soft Skills: Written Communication, Verbal Communication, Organizational Skills, Process Improvement, Collaboration
Industry Terms: Fleet Management, Carsharing, SaaS, B2B, Customer Success, Sales

📝 Enhancement Note: Fleetster's interview process focuses on evaluating candidates' problem-solving skills, customer communication, and understanding of fleetster's products and services.

🛠 Technology Stack & Web Infrastructure

Support Tools:

Ticketing System: Utilize a ticketing system (e.g., Zendesk, Freshdesk) to manage and track customer support cases.
Communication Tools: Use communication tools (e.g., Slack, Microsoft Teams) to collaborate with the team and communicate with customers.
Project Management Tools: Leverage project management tools (e.g., Jira, Asana) to track progress and ensure efficient workflows.

Product Familiarity:

Fleetster Products: Develop a strong understanding of fleetster's products and services, including their features, benefits, and potential challenges.
Industry Trends: Stay up-to-date with industry trends and best practices in fleet management and carsharing to provide informed support to customers.

📝 Enhancement Note: While this role does not require extensive knowledge of web development technologies, a strong understanding of fleetster's products and industry trends is essential for providing effective technical support.

👥 Team Culture & Values

Fleetster Values:

Customer-centric: Focus on customer needs and satisfaction, always striving to provide the best possible support experience.
Collaborative: Foster a collaborative work environment, encouraging open communication and knowledge sharing among team members.
Innovative: Embrace a culture of continuous improvement, always looking for ways to enhance products, processes, and customer experiences.
Agile: Adopt an agile mindset, remaining flexible and adaptable in the face of change and new challenges.

Collaboration Style:

Cross-functional Collaboration: Work closely with the product, customer success, and sales teams to ensure a seamless customer experience and drive business growth.
Knowledge Sharing: Encourage open communication and knowledge sharing among team members to improve overall performance and drive continuous learning.
Continuous Improvement: Foster a culture of continuous improvement, always looking for ways to enhance support processes and customer experiences.

📝 Enhancement Note: Fleetster's team culture emphasizes customer-centricity, collaboration, innovation, and agility, fostering a dynamic and engaging work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Support Scenarios: Develop your ability to handle a wide range of customer support scenarios, from simple inquiries to complex technical issues.
Process Improvement: Identify inefficiencies in support processes and drive continuous improvement to enhance customer experiences and team performance.
Product Knowledge: Stay up-to-date with fleetster's products and services, understanding their features, benefits, and potential challenges to provide informed support to customers.

Learning & Development Opportunities:

Training and Development: Take advantage of fleetster's annual training budget to pursue relevant certifications, attend industry conferences, or engage in other professional development opportunities.
Mentorship: Seek mentorship opportunities within the team or across departments to learn from experienced professionals and accelerate your career growth.
Cross-functional Projects: Participate in cross-functional projects to broaden your skillset and gain exposure to different aspects of the business.

📝 Enhancement Note: Fleetster offers various opportunities for professional growth and development, encouraging employees to take ownership of their career progression and continuous learning.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Prepare for customer support scenarios, focusing on active listening, clear communication, and effective problem-solving.
Product Knowledge: Familiarize yourself with fleetster's products and services, understanding their features, benefits, and potential challenges.
Process Improvement: Develop your ability to identify inefficiencies in support processes and drive continuous improvement.

Company & Culture Questions:

Company Values: Research fleetster's company values and be prepared to discuss how you can contribute to and support them in your role.
Team Dynamics: Understand fleetster's team culture and be ready to discuss how you can collaborate effectively with cross-functional teams to drive business growth.
Customer-centric Mindset: Demonstrate your commitment to customer satisfaction and your ability to provide excellent technical support to fleetster's customers.

Portfolio Presentation Strategy:

Customer Support Cases: Highlight successful customer support cases, demonstrating your ability to resolve technical issues and build customer trust.
Process Improvement Projects: Showcase initiatives you've led or contributed to that improved support processes or user experience.
Product Knowledge: Display your understanding of fleetster's products and services, explaining their features, benefits, and potential challenges.

📝 Enhancement Note: Fleetster's interview process focuses on evaluating candidates' problem-solving skills, customer communication, understanding of fleetster's products and services, and cultural fit within the team.

📌 Application Steps

To apply for this Technical Support Specialist (m/w/d) position at fleetster in München:

Submit Your Application: Click on the application link provided and submit your CV or LinkedIn profile.
Prepare Your Portfolio: Highlight successful customer support cases and process improvement projects, demonstrating your problem-solving skills, customer communication, and understanding of fleetster's products and services.
Research Fleetster: Familiarize yourself with fleetster's products, services, and company culture to ensure a strong fit for the role and demonstrate your enthusiasm for the opportunity.
Prepare for Technical Assessment: Practice handling customer support scenarios, focusing on active listening, clear communication, and effective problem-solving. Brush up on your product knowledge and be ready to discuss your approach to process improvement.

📝 Enhancement Note: Fleetster's application process focuses on evaluating candidates' problem-solving skills, customer communication, and understanding of fleetster's products and services, as well as their cultural fit within the team.

Technical Support Specialist (m/w/d) | München