Technical Support Specialist II - Spanish Speaker at NCR Corporation

📍 Job Overview

Job Title: Technical Support Specialist II - Spanish Speaker
Company: NCR Corporation
Location: Belgrade, Serbia
Job Type: On-site, Full-time
Category: Customer Support & Service
Date Posted: 2025-06-11
Experience Level: Intermediate (2-5 years)

🚀 Role Summary

Provide remote technical support to NCR Voyix Customer Engineers, Field Engineers, FSC, and Customer Account Teams
Monitor and manage calls, back-order calls, and quality improvement programs in Germany and Austria
Utilize knowledge systems to identify solutions and escalate issues when necessary
Work within the Global Field Service Delivery Organization, supporting multiple product lines across different industries
Develop and manage knowledge depositories, and work EU shifts and weekend rotations

📝 Enhancement Note: This role requires strong communication skills, technical proficiency, and the ability to work effectively in a global team. The role's focus on customer support and problem-solving makes it an excellent fit for individuals with a background in helpdesk, engineering, or professional services.

💻 Primary Responsibilities

Remote Technical Support: Provide remote assistance to field engineers, customer engineers, and account teams to troubleshoot and resolve technical issues.
Call Monitoring & Management: Monitor calls from field engineers, FSC, and SMO, ensuring timely resolution and maintaining high-quality service.
Quality Improvement Programs: Own and track quality improvement and call reduction programs in Germany and Austria.
Knowledge Systems Management: Utilize and update knowledge systems to ensure accurate and up-to-date information is available for troubleshooting and problem-solving.
Escalation Management: Escalate issues to other support centers when necessary, retaining ownership of the problem until resolution.
Report Preparation: Prepare standard and customized reports to track performance and progress.
Communication & Collaboration: Effectively communicate with internal and external customers, fostering open communication and driving issues to closure.

📝 Enhancement Note: The primary responsibilities of this role require a strong focus on customer support, problem-solving, and effective communication. The ability to adapt communications to the intended audience and convey a sense of urgency is crucial for success in this role.

🎓 Skills & Qualifications

Education: A relevant bachelor's degree or equivalent experience in a related field.

Experience: 2+ years of related experience in helpdesk, engineering, or professional services.

Required Skills:

Advanced/Fluent knowledge of Spanish language
Technical knowledge of NCR and multi-vendor products in the retail and hospitality line of business
Strong communication skills, both written and verbal
Ability to gather, organize, and present information in a focused and concise manner
Intermediate IT skills

Preferred Skills:

Experience working in a global team or with diverse customer bases
Familiarity with NCR Voyix products and services
Knowledge of multi-vendor products and systems

📝 Enhancement Note: While not explicitly stated, having experience with customer support software, ticketing systems, and remote support tools would be beneficial for success in this role. Additionally, experience working with diverse teams and customers would be an asset in this global role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. However, based on market research and the role's requirements, an estimated salary range for an intermediate technical support specialist in Serbia is approximately 50,000 to 70,000 RSD (RSD 6,000 - 8,000 per month) gross per month.

Benefits: NCR Voyix offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Specific benefits information can be found on the company's careers website or by contacting the HR department.

Working Hours: The role requires working EU shifts and weekend rotations, with a standard workweek of 40 hours.

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization. Benefits information is subject to change and may vary based on the employee's location and role.

🎯 Team & Company Context

🏢 Company Culture

Industry: NCR Voyix operates in the consumer transaction technologies industry, providing digital commerce solutions for the retail, restaurant, and banking industries.

Company Size: NCR Voyix is a large, global company with approximately 16,000 employees in 35 countries across the globe.

Founded: NCR Corporation was founded in 1884, with NCR Voyix being a recent merger.

Team Structure: The Global Field Service Delivery Organization includes Customer Engineers, Field Service Coordinators, Account Support Managers, and Customers. The Technical Support Specialist II will work within this organization, supporting multiple product lines across different industries.

Development Methodology: NCR Voyix follows a structured problem-solving approach, utilizing knowledge systems and escalation procedures to ensure timely resolution of technical issues.

Company Website: https://www.ncr.com/

📝 Enhancement Note: NCR Voyix's global presence and diverse customer base provide ample opportunities for growth and exposure to different industries and technologies. The company's focus on consumer transaction technologies and digital commerce solutions offers a unique perspective on the market and its customers.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level technical support position, focusing on remote troubleshooting and problem-solving.

Reporting Structure: The Technical Support Specialist II reports to the Global Field Service Delivery Organization and works closely with Customer Engineers, Field Service Coordinators, and Account Support Managers.

Technical Impact: This role has a direct impact on customer satisfaction and the overall performance of NCR Voyix's products and services. Effective problem-solving and resolution of technical issues contribute to the company's success in the market.

Growth Opportunities:

Develop expertise in NCR Voyix products and services, leading to opportunities for advancement within the company.
Gain experience working with diverse customers and teams, fostering career growth and development.
Contribute to the improvement of knowledge systems and support processes, demonstrating leadership and initiative.

📝 Enhancement Note: The global nature of NCR Voyix's operations and the diverse customer base provide ample opportunities for career growth and development. As the company continues to expand and innovate, there will be opportunities for technical support specialists to grow and advance within the organization.

🌐 Work Environment

Office Type: NCR Voyix's Belgrade office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Belgrade, Serbia

Workspace Context:

The office features multiple workspaces, including dedicated areas for training, meetings, and quiet work.
Employees have access to state-of-the-art technology, including high-speed internet, video conferencing equipment, and collaboration tools.
The office is designed to accommodate employees with varying work arrangements, including on-site, hybrid, and remote workers.

Work Schedule: The role requires working EU shifts and weekend rotations, with a standard workweek of 40 hours. The work schedule may vary depending on business needs and customer requirements.

📝 Enhancement Note: NCR Voyix's commitment to fostering a collaborative and inclusive work environment ensures that employees have the resources and support they need to succeed in their roles. The company's global presence and diverse customer base provide ample opportunities for growth and development.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, language proficiency, and cultural fit.
Technical Assessment: A hands-on assessment of technical skills, focusing on problem-solving, troubleshooting, and knowledge of NCR Voyix products and services.
Behavioral Interview: An in-depth discussion of the candidate's problem-solving skills, customer service experience, and ability to work effectively in a global team.
Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Familiarize yourself with NCR Voyix products and services, focusing on the retail and hospitality line of business.
Brush up on your troubleshooting skills and problem-solving techniques.
Prepare examples of your experience working with diverse customers and teams.

ATS Keywords: (See the comprehensive list of relevant keywords below)

📝 Enhancement Note: NCR Voyix's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. The company values strong communication skills, technical proficiency, and the ability to work effectively in a global team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: (N/A for this role)

Collaboration Style:

NCR Voyix fosters a collaborative work environment, encouraging open communication and knowledge sharing among team members.
The company values cross-functional teamwork and encourages employees to contribute to the success of the organization as a whole.
NCR Voyix promotes a culture of continuous learning and improvement, encouraging employees to develop their skills and advance their careers within the company.

📝 Enhancement Note: NCR Voyix's collaborative work environment and commitment to continuous learning and improvement ensure that employees have the resources and support they need to succeed in their roles. The company's global presence and diverse customer base provide ample opportunities for growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving complex technical issues remotely, often with limited information.
Working with diverse customers and teams, requiring strong communication skills and cultural sensitivity.
Keeping up-to-date with the latest NCR Voyix products and services, as well as industry trends and best practices.

Learning & Development Opportunities:

Gain experience working with a wide range of customers and technologies, fostering continuous learning and skill development.
Contribute to the improvement of knowledge systems and support processes, demonstrating leadership and initiative.
Participate in training and development opportunities, both within the company and through external resources.

📝 Enhancement Note: The technical challenges and learning opportunities presented in this role provide ample opportunities for growth and development. The global nature of NCR Voyix's operations and the diverse customer base ensure that employees have access to a wide range of experiences and perspectives.

💡 Interview Preparation

Technical Questions:

Describe your experience with remote technical support and troubleshooting.
How have you handled complex technical issues in the past, and what was the outcome?
How do you stay up-to-date with the latest industry trends and best practices?

Company & Culture Questions:

Why are you interested in working for NCR Voyix, and what do you know about our company and products?
How do you approach working with diverse customers and teams, and what experiences do you have in this area?
How do you handle feedback and criticism, and how have you used it to improve your performance in the past?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: NCR Voyix's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. The company values strong communication skills, technical proficiency, and the ability to work effectively in a global team.

📌 Application Steps

To apply for this Technical Support Specialist II - Spanish Speaker position:

Submit your application through the application link provided.
Prepare for the phone/video screen by practicing your communication skills and reviewing your language proficiency.
Brush up on your technical skills and familiarize yourself with NCR Voyix products and services.
Research the company and its products to demonstrate your interest and understanding of the role.
Prepare for the technical assessment and behavioral interview by reflecting on your past experiences and developing examples of your problem-solving skills and customer service experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

📌 ATS Keywords

Programming Languages:

Spanish

Web Frameworks & Technologies:

NCR Voyix Products
Multi-vendor Products

Server Technologies:

Remote Support
Technical Troubleshooting
Problem-solving

Databases:

Knowledge Systems
Ticketing Systems

Tools:

Customer Relationship Management (CRM) Software
Remote Support Software
Collaboration Tools

Methodologies:

Global Teamwork
Customer Service Best Practices
Problem-solving Techniques

Soft Skills:

Communication Skills
Language Proficiency
Cultural Sensitivity
Adaptability
Time Management
Prioritization

Industry Terms:

Technical Support
Customer Service
Global Operations
Multi-vendor Environment
Knowledge Management
Quality Improvement
Call Reduction
Escalation Management

Technical Support Specialist II - Spanish Speaker