📍 Job Overview

• Job Title: Technical Support Specialist I
• Company: United Urology Group
• Location: UUG Corporate - Owings Mills, MD
• Job Type: Full Time
• Category: Information Technology
• Date Posted: 2025-06-11
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

The Technical Support Specialist I is responsible for providing frontline technical support to UUG staff and physicians by troubleshooting and resolving a variety of technical issues related to software and hardware. This role involves monitoring incoming support requests, assisting users with equipment setup, and maintaining user accounts. The ideal candidate will have strong communication skills, excellent interpersonal skills, and a minimum of two years of experience in a technical support role, preferably in a medical setting.

💻 Primary Responsibilities

📝 Enhancement Note: The following responsibilities are detailed and comprehensive, providing a clear understanding of the role's expectations and requirements.

• Monitor and Resolve Support Requests: Monitor incoming support requests (tickets) and help users resolve them in a timely manner.
• Equipment Setup and Inventory Management: Assist users in setting up their equipment – Laptops, PC, Printers – and update inventories as appropriate.
• Documentation Creation: Create documentation to build up the knowledge base and improve troubleshooting efficiency.
• User Account Management: Maintain user accounts by creating, modifying, or removing accounts for Active Directory and applications as needed.
• On-Site Support: Travel to medical facilities to satisfy user requests or resolve issues as needed.
• Phone System Maintenance: Maintain phone systems by handling moves, adds, and changes.
• Vendor Coordination: Engage vendors as needed to address requests or issues as necessary.

🎓 Skills & Qualifications

📝 Enhancement Note: The required skills and qualifications are well-defined and relevant to the role, ensuring that candidates possess the necessary expertise to excel in the position.

Education: Associate Degree or equivalent experience.

Experience: Minimum of two (2) years of experience in a technical support role, preferably in a medical setting.

Required Skills:

• Strong understanding of computer hardware and software principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.
• Active Directory, network troubleshooting, and basic IT security principles (preferred).

Preferred Skills:

• A+ or equivalent certification.
• Experience with Active Directory and network troubleshooting.
• Familiarity with basic IT security principles.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate proficiency in Microsoft Office Suite by showcasing projects that highlight your skills in Word, Excel, and PowerPoint.
• Include examples of your ability to troubleshoot and resolve technical issues, such as system errors, software malfunctions, or hardware failures.
• Showcase your problem-solving skills by presenting case studies or projects that illustrate your ability to analyze complex problems and develop effective solutions.
• Highlight your communication skills by providing examples of clear and concise written and verbal communication, such as reports, presentations, or customer service interactions.

Technical Documentation:

• Provide documentation that demonstrates your understanding of computer hardware and software principles, as well as your ability to create and maintain user accounts.
• Include examples of your knowledge of Active Directory, network troubleshooting, and basic IT security principles, if applicable.
• Showcase your ability to create and maintain documentation by providing examples of user manuals, troubleshooting guides, or knowledge base articles.

💵 Compensation & Benefits

Salary Range: $21.00 - $23.00 Hourly

Benefits:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Corporate Discounts

Working Hours: Full-time, 40 hours per week

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, specifically focused on urology.

Company Size: United Urology Group is regarded as the leading urology network in the country, with multiple affiliate practices across the United States.

Founded: United Urology Group was founded to provide cohesive, high-quality urologic care to patients.

Team Structure:

• The Technical Support Specialist I role reports directly to the IT department.
• The team consists of IT professionals responsible for providing technical support to UUG staff and physicians.

Development Methodology:

• United Urology Group uses a ticket-based system for managing and tracking support requests.
• The team follows established processes for troubleshooting, documentation, and knowledge sharing.

Company Website: United Urology Group

📝 Enhancement Note: United Urology Group is committed to providing excellent patient care through a cohesive approach that combines experienced specialists, a superb team of healthcare professionals, and advanced technology for patient treatments and therapies.

📈 Career & Growth Analysis

Web Technology Career Level: The Technical Support Specialist I role is an entry-level position in the information technology field, focusing on frontline technical support and troubleshooting.

Reporting Structure: This role reports directly to the IT department and does not have any direct reports.

Technical Impact: The Technical Support Specialist I plays a crucial role in maintaining the organization's technology infrastructure by ensuring that staff and physicians have access to the tools and resources they need to provide high-quality patient care.

Growth Opportunities:

• Technical Skill Development: The Technical Support Specialist I role offers opportunities for candidates to develop their technical skills in hardware and software troubleshooting, network administration, and IT security.
• Career Progression: With experience and demonstrated proficiency, Technical Support Specialists may advance to more senior roles within the IT department, such as Senior Technical Support Specialist or IT Support Manager.
• Specialization: As the Technical Support Specialist gains experience, they may choose to specialize in specific areas of IT, such as network administration, server management, or cybersecurity.

📝 Enhancement Note: United Urology Group offers competitive salaries and a great work/life balance, allowing employees to enjoy their weekends. The company also provides outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, as well as corporate discounts.

🌐 Work Environment

Office Type: United Urology Group's headquarters is located in Owings Mills, Maryland, with affiliate practices across the United States.

Office Location(s): The Technical Support Specialist I role is based at the UUG Corporate office in Owings Mills, Maryland.

Workspace Context:

• The Technical Support Specialist I works in a collaborative office environment, with a dedicated workspace for performing troubleshooting tasks and maintaining user accounts.
• The role requires access to multiple computer systems, including user workstations, servers, and network infrastructure.
• The workspace is equipped with the necessary tools and resources for the Technical Support Specialist to effectively perform their job duties.

Work Schedule: Full-time, 40 hours per week, with the possibility of on-call rotations for after-hours support.

📝 Enhancement Note: United Urology Group fosters a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with their staff. The company delivers a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone or video call to assess communication skills and basic technical knowledge.
2. On-Site Interview: A face-to-face interview at the UUG Corporate office in Owings Mills, Maryland, to discuss the role, company culture, and technical skills in more detail.
3. Technical Assessment: A hands-on assessment of the candidate's troubleshooting skills, network administration knowledge, and problem-solving abilities.

Portfolio Review Tips:

• Highlight projects that demonstrate your ability to troubleshoot and resolve technical issues, as well as your proficiency in Microsoft Office Suite.
• Include examples of your communication skills, such as reports, presentations, or customer service interactions.
• Showcase your problem-solving skills by presenting case studies or projects that illustrate your ability to analyze complex problems and develop effective solutions.

Technical Challenge Preparation:

• Familiarize yourself with the Microsoft Office Suite, as well as basic computer hardware and software principles.
• Brush up on your Active Directory, network troubleshooting, and basic IT security knowledge, if applicable.
• Practice troubleshooting common technical issues and documenting your solutions.

ATS Keywords: Technical Support, Troubleshooting, Hardware, Software, Network Administration, IT Security, Microsoft Office, Active Directory, Problem-Solving, Communication, Interpersonal Skills, Customer Service, HIPAA Compliance, User Account Management

📝 Enhancement Note: United Urology Group is an equal opportunity employer and welcomes applications from qualified candidates regardless of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

📌 Application Steps

To apply for this Technical Support Specialist I position at United Urology Group:

1. Submit Your Application: Click the application link provided to submit your resume and cover letter.
2. Prepare Your Portfolio: Tailor your portfolio to highlight your technical skills, problem-solving abilities, and communication strengths, as outlined in the portfolio review tips section.
3. Research the Company: Familiarize yourself with United Urology Group's mission, values, and culture to ensure a strong fit for the role and company.
4. Prepare for the Interview: Review the interview process and technical challenge preparation tips to ensure you are well-prepared for the interview and assessment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.