Technical Support Specialist - Hay and Forage at CNH

📍 Job Overview

Job Title: Technical Support Specialist - Hay and Forage
Company: CNH Industrial
Location: Racine, Wisconsin, United States
Job Type: On-site
Category: Technical Support
Date Posted: 2025-07-02
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide expert technical advice to dealership service department technicians, improve product reliability and serviceability, maintain service information in ASIST Knowledge database, and develop training for dealership technicians.
Key Skills: Technical support, troubleshooting, mechanical experience, customer support, technical writing, diagnostics, hydraulic and electrical systems, training development, product knowledge, collaboration, problem-solving, communication, serviceability, reliability, agricultural equipment.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a strong technical background in agricultural equipment, with a focus on Hay & Forage products, and excellent communication skills to effectively support dealership technicians and internal customers.

Technical Support: Help dealership technicians diagnose and troubleshoot technical concerns on agricultural equipment, interpret fault codes, and adjust settings for hydraulic, electrical, and application performance.
Product Reliability & Serviceability: Collaborate with Engineering, Quality, and Manufacturing teams to identify emerging product or application issues and help improve the reliability and serviceability of CNH Industrial products.
Service Information Maintenance: Author and maintain service information and solutions in the ASIST Knowledge database for dealers to reference.
Training Development: Develop and conduct online and/or web-based training activities for dealership technicians and internal customers, supporting other Technical Training initiatives as necessary.
Relationship Building: Maintain relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular informal feedback on current issues experienced with CNH Industrial equipment.
Product Expertise: Become a "product expert" on assigned products, expanding technical skills and product understanding over time to support an increasing number of products.

🎓 Skills & Qualifications

Education: Bachelor's Degree or equivalent experience, with a preference for a degree in Engineering Technology or a related field.

Experience: 2+ years of mechanical experience, specifically working with mobile equipment, and 2+ years of customer support experience. Preferred qualifications include dealership experience (service, parts, or Precision) and technical experience with Hay & Forage agricultural concepts and technology.

Required Skills:

Technical support and troubleshooting
Mechanical experience with mobile equipment
Customer support experience
Technical writing skills
Diagnostics of mobile electrical (12 or 24 volt DC) and hydraulic systems
Familiarity with ASIST Knowledge database

Preferred Skills:

Bachelor's Degree in Engineering Technology or related field
2+ years of dealership experience (service, parts, or Precision)
Technical experience with Hay & Forage agricultural concepts and technology

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong technical skills and experience with mobile equipment, focusing on Hay & Forage agricultural concepts and technology.
Showcase problem-solving abilities through real-life examples of diagnosing and troubleshooting technical concerns on agricultural equipment.
Highlight any experience with ASIST Knowledge database or similar service information systems.

Technical Documentation:

Provide examples of technical documentation, such as service manuals, troubleshooting guides, or training materials, that demonstrate your technical writing skills.
Showcase your ability to structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, dealerships, and customers.

💵 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on regional market research and industry standards for a Technical Support Specialist with 2-5 years of experience in the agricultural equipment industry).

Benefits:

Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching
Volunteer Time Off

Working Hours: Full-time, 40 hours per week, with potential flexibility for deployment windows, maintenance, and project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: CNH Industrial operates in the agricultural and construction equipment industries, with a strong focus on sustainability, productivity, and innovation.

Company Size: CNH Industrial is a global organization with a significant presence in the agricultural and construction equipment markets, employing over 37,000 people worldwide.

Founded: 2013 (as a result of the combination of CNH Global and Fiat Industrial)

Team Structure:

The Technical Support organization (TS) has three primary roles: providing expert technical advice, improving product reliability and serviceability, and maintaining service information in the ASIST Knowledge database.
The ideal candidate will be located in Ames, IA, NH, Racine, WI, or Saskatoon, SK, and will work closely with dealership service department technicians, CNH Industrial Field Service people, and internal teams such as Engineering, Quality, Technical Training, and Technical Support.

Development Methodology:

CNH Industrial follows a structured approach to technical support, with a focus on continuous improvement and collaboration with internal teams and dealerships.
The company encourages regular informal feedback to identify emerging product or application issues and improve the reliability and serviceability of its products.

Company Website: CNH Industrial

📝 Enhancement Note: CNH Industrial places a strong emphasis on collaboration, innovation, and sustainability, with a commitment to delivering solutions that benefit people and the environment. The company's global presence and diverse product portfolio offer numerous opportunities for career growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: The Technical Support Specialist role is an intermediate-level position within the Technical Support organization, requiring a strong technical background in agricultural equipment and excellent communication skills.

Reporting Structure: The Technical Support Specialist reports directly to the Technical Support Manager and works closely with various internal teams, such as Engineering, Quality, Technical Training, and Technical Support.

Technical Impact: The Technical Support Specialist has a significant impact on the technical support provided to dealership service department technicians and CNH Industrial Field Service people, contributing to improved product reliability and serviceability.

Growth Opportunities:

Technical Skill Development: Expand technical skills and product understanding to support an increasing number of products and advance to a Senior Technical Support Specialist or Technical Support Team Lead role.
Technical Training & Leadership: Develop technical training and leadership skills to become a Technical Training Specialist or Technical Support Manager, driving the development and delivery of training programs for dealership technicians and internal customers.
Product Management & Architecture: Gain experience in product management and architecture to transition into a Product Manager or Technical Specialist role, focusing on the development and improvement of CNH Industrial products.

📝 Enhancement Note: CNH Industrial offers numerous opportunities for career growth and development within the Technical Support organization and the broader company. With a strong focus on collaboration, innovation, and continuous improvement, the company provides an ideal environment for technical professionals seeking to advance their careers in the agricultural equipment industry.

🌐 Work Environment

Office Type: CNH Industrial's office environment is collaborative and dynamic, with a strong focus on teamwork and knowledge sharing.

Office Location(s): The ideal candidate will be located in Ames, IA, NH, Racine, WI, or Saskatoon, SK, with access to CNH Industrial's global network of dealerships and internal teams.

Workspace Context:

Collaborative workspace with dealership service department technicians, CNH Industrial Field Service people, and internal teams such as Engineering, Quality, Technical Training, and Technical Support.
Access to relevant tools, software, and resources to effectively diagnose and troubleshoot technical concerns on agricultural equipment.
Opportunities for remote work and flexible scheduling to accommodate deployment windows, maintenance, and project deadlines.

Work Schedule: Full-time, 40 hours per week, with potential flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: CNH Industrial's collaborative and dynamic work environment fosters knowledge sharing, innovation, and continuous improvement. The company's global presence and diverse product portfolio offer numerous opportunities for career growth and development within the Technical Support organization and the broader company.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to discuss your technical background, experience, and career goals.
Technical Assessment: A hands-on assessment focused on diagnosing and troubleshooting technical concerns on agricultural equipment, interpreting fault codes, and adjusting settings for hydraulic, electrical, and application performance.
Behavioral & Situational Interview: An in-depth interview to evaluate your problem-solving skills, communication abilities, and cultural fit with CNH Industrial.
Final Decision: A final decision based on your technical skills, cultural fit, and alignment with the company's values and goals.

Portfolio Review Tips:

Highlight your technical skills and experience with mobile equipment, focusing on Hay & Forage agricultural concepts and technology.
Include examples of real-life problem-solving scenarios, demonstrating your ability to diagnose and troubleshoot technical concerns on agricultural equipment.
Showcase your technical writing skills through service manuals, troubleshooting guides, or training materials.

Technical Challenge Preparation:

Familiarize yourself with CNH Industrial's product portfolio, focusing on Hay & Forage equipment.
Brush up on your technical skills in diagnosing and troubleshooting agricultural equipment, with a particular emphasis on electrical and hydraulic systems.
Prepare for a hands-on assessment focused on real-life problem-solving scenarios and technical challenges.

ATS Keywords: Technical Support, Troubleshooting, Mechanical Experience, Customer Support, Technical Writing, Diagnostics, Hydraulic Systems, Electrical Systems, Training Development, Product Knowledge, Collaboration, Problem Solving, Communication, Serviceability, Reliability, Agricultural Equipment, ASIST Knowledge Database, CNH Industrial.

📝 Enhancement Note: The Technical Support Specialist role requires a strong technical background in agricultural equipment, with a focus on Hay & Forage products, and excellent communication skills. The interview process is designed to evaluate these skills and assess the candidate's cultural fit with CNH Industrial.

🛠 Technology Stack & Web Infrastructure

Agricultural Equipment: CNH Industrial's product portfolio includes a wide range of agricultural equipment, with a focus on Hay & Forage equipment such as windrowers, self-propelled forage harvesters (SPFH), and round balers.

Diagnostic Tools: The Technical Support Specialist will use various diagnostic tools, such as electronic test equipment, to diagnose and troubleshoot technical concerns on agricultural equipment.

ASIST Knowledge Database: The ASIST Knowledge database is a comprehensive resource for dealership service department technicians, providing technical support, service information, and troubleshooting guides for CNH Industrial products.

Collaboration Tools: CNH Industrial utilizes various collaboration tools to facilitate communication and knowledge sharing between dealership service department technicians, CNH Industrial Field Service people, and internal teams such as Engineering, Quality, Technical Training, and Technical Support.

📝 Enhancement Note: The Technical Support Specialist role requires a strong technical background in agricultural equipment, with a focus on Hay & Forage products, and excellent communication skills. The technology stack and web infrastructure are designed to support the technical support, diagnosis, and troubleshooting of CNH Industrial's agricultural equipment portfolio.

👥 Team Culture & Values

Web Development Values:

Expertise: Demonstrate a deep understanding of agricultural equipment, with a focus on Hay & Forage products, and maintain a strong commitment to continuous learning and improvement.
Collaboration: Work effectively with dealership service department technicians, CNH Industrial Field Service people, and internal teams such as Engineering, Quality, Technical Training, and Technical Support to deliver exceptional technical support and drive product improvement.
Innovation: Contribute to the development of new technical support processes, tools, and resources to improve the reliability and serviceability of CNH Industrial products.
Customer Focus: Maintain a strong customer focus, ensuring that technical support solutions are cost-effective, efficient, and tailored to the unique needs of dealerships and customers.
Continuous Improvement: Continuously seek feedback from dealership service department technicians, CNH Industrial Field Service people, and internal teams to identify opportunities for improvement and drive technical support excellence.

Collaboration Style:

Cross-Functional Integration: Work closely with dealership service department technicians, CNH Industrial Field Service people, and internal teams such as Engineering, Quality, Technical Training, and Technical Support to deliver exceptional technical support and drive product improvement.
Code Review Culture: Encourage a culture of knowledge sharing and continuous learning, with a focus on regular informal feedback and collaboration to improve technical support processes and tools.
Mentoring & Knowledge Sharing: Provide mentoring and knowledge-sharing opportunities for dealership service department technicians and CNH Industrial Field Service people, fostering a culture of technical excellence and continuous improvement.

📝 Enhancement Note: CNH Industrial's team culture is characterized by collaboration, innovation, and continuous improvement. The company fosters a dynamic and inclusive work environment that values expertise, customer focus, and a strong commitment to driving technical support excellence.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Diagnostic Challenges: Develop and maintain a strong technical skillset in diagnosing and troubleshooting agricultural equipment, with a focus on electrical and hydraulic systems.
Product Knowledge: Expand your technical knowledge of CNH Industrial's product portfolio, with a focus on Hay & Forage equipment, to provide expert technical support and drive product improvement.
Collaboration Challenges: Work effectively with dealership service department technicians, CNH Industrial Field Service people, and internal teams to deliver exceptional technical support and drive product improvement.
Continuous Improvement: Continuously seek feedback from dealership service department technicians, CNH Industrial Field Service people, and internal teams to identify opportunities for improvement and drive technical support excellence.

Learning & Development Opportunities:

Technical Skill Development: Expand your technical skills and product understanding to support an increasing number of products and advance to a Senior Technical Support Specialist or Technical Support Team Lead role.
Technical Training & Leadership: Develop technical training and leadership skills to become a Technical Training Specialist or Technical Support Manager, driving the development and delivery of training programs for dealership technicians and internal customers.
Product Management & Architecture: Gain experience in product management and architecture to transition into a Product Manager or Technical Specialist role, focusing on the development and improvement of CNH Industrial products.

📝 Enhancement Note: CNH Industrial offers numerous opportunities for career growth and development within the Technical Support organization and the broader company. With a strong focus on collaboration, innovation, and continuous improvement, the company provides an ideal environment for technical professionals seeking to advance their careers in the agricultural equipment industry.

💡 Interview Preparation

Technical Questions:

Technical Question 1: Describe your experience with diagnosing and troubleshooting agricultural equipment, with a focus on electrical and hydraulic systems. Provide specific examples of real-life problem-solving scenarios and the tools and techniques you used to resolve technical concerns.
Technical Question 2: How do you approach maintaining service information in the ASIST Knowledge database? Describe your experience with service information systems and your ability to structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, dealerships, and customers.
Technical Question 3: How do you stay up-to-date with the latest developments in agricultural equipment technology? Describe your approach to continuous learning and improvement, and provide examples of how you have applied this approach in your previous roles.

Company & Culture Questions:

Technical Question 4: How do you approach working with dealership service department technicians, CNH Industrial Field Service people, and internal teams such as Engineering, Quality, Technical Training, and Technical Support? Describe your experience with cross-functional collaboration and your ability to deliver exceptional technical support and drive product improvement.
Technical Question 5: How do you balance the need for cost-effective, efficient technical support solutions with the desire to provide exceptional customer service? Describe your approach to maintaining a strong customer focus while ensuring that technical support solutions are tailored to the unique needs of dealerships and customers.
Technical Question 6: How do you contribute to the development of new technical support processes, tools, and resources to improve the reliability and serviceability of CNH Industrial products? Describe your experience with innovation and continuous improvement, and provide examples of how you have driven technical support excellence in your previous roles.

Portfolio Presentation Strategy:

Presentation Strategy 1: Highlight your technical skills and experience with mobile equipment, focusing on Hay & Forage agricultural concepts and technology, through real-life problem-solving scenarios and examples of technical writing.
Presentation Strategy 2: Showcase your ability to diagnose and troubleshoot technical concerns on agricultural equipment, with a focus on electrical and hydraulic systems, through hands-on demonstrations and interactive presentations.
Presentation Strategy 3: Demonstrate your commitment to continuous learning and improvement, with a focus on staying up-to-date with the latest developments in agricultural equipment technology and driving technical support excellence.

📝 Enhancement Note: The Technical Support Specialist role requires a strong technical background in agricultural equipment, with a focus on Hay & Forage products, and excellent communication skills. The interview process is designed to evaluate these skills and assess the candidate's cultural fit with CNH Industrial. By preparing thoroughly and showcasing your technical expertise, you can demonstrate your value as a Technical Support Specialist and drive your career growth within the company.

📌 Application Steps

To apply for this Technical Support Specialist - Hay and Forage position:

Customize Your Portfolio: Tailor your portfolio to highlight your technical skills and experience with mobile equipment, focusing on Hay & Forage agricultural concepts and technology. Include real-life problem-solving scenarios and examples of technical writing to demonstrate your ability to diagnose and troubleshoot technical concerns on agricultural equipment.
Optimize Your Resume: Optimize your resume for web technology roles, with a focus on technical skills, problem-solving abilities, and customer support experience. Highlight your experience with agricultural equipment, electrical and hydraulic systems, and service information systems to demonstrate your fit for the Technical Support Specialist role.
Prepare for Technical Challenges: Familiarize yourself with CNH Industrial's product portfolio, focusing on Hay & Forage equipment. Brush up on your technical skills in diagnosing and troubleshooting agricultural equipment, with a particular emphasis on electrical and hydraulic systems. Prepare for a hands-on assessment focused on real-life problem-solving scenarios and technical challenges.
Research CNH Industrial: Conduct thorough research on CNH Industrial, focusing on the company's product portfolio, industry position, and company culture. Prepare thoughtful questions to ask during the interview process, demonstrating your understanding of the company and your commitment to driving technical support excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist - Hay and Forage