Technical Support Specialist for Internal Platforms

📍 Job Overview

• Job Title: Technical Support Specialist for Internal Platforms
• Company: ING
• Location: Bratislava, Slovakia
• Job Type: Full-time
• Category: Customer Support, IT Support
• Date Posted: 2025-06-24
• Experience Level: Entry-level to Mid-level (0-2 years)
• Remote Status: Hybrid (Bratislava-based with flexible work arrangements)

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on providing technical support for ING's internal platforms, ensuring smooth operation and enhancing user experience across various applications.

• Actively support users in troubleshooting and resolving technical issues across ING's applications.

• Collaborate with diverse teams to proactively improve support processes and customer experience.

• Contribute to the creation and maintenance of documentation, manuals, and working place instructions.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around user support, issue resolution, and process improvement.

• User Support:

  • Resolve technical questions and issues reported by users across ING's internal platforms.
  • Actively support users from problem identification to resolution, ensuring customer satisfaction.

• Issue Resolution:

  • Troubleshoot and reproduce errors in the tools, analyzing defects, and finding solutions.
  • Collaborate with different support teams to ensure a smooth customer experience and timely issue resolution.

• Process Improvement:

  • Contribute to the creation and maintenance of documentation, manuals, and working place instructions.
  • Build expertise in specific application modules and provide guidance to day-to-day users.
  • Continuously improve support processes and workflows to enhance user experience and efficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant college degree or certification is a plus.

Experience: 0-2 years of experience in a similar role or relevant customer support experience.

Required Skills:

• Fluent English communication skills (both written and verbal).
• Dynamic personality with a speak-up attitude and common sense.
• Strong analytical thinking and problem-solving skills.
• Service-oriented mindset with a customer-focused approach.
• Experience with Salesforce or other CRM systems is a significant advantage.

Preferred Skills:

• Familiarity with ING's internal platforms or similar enterprise-level applications.
• Experience working in an agile or collaborative team environment.
• Knowledge of ITIL (Information Technology Infrastructure Library) frameworks.

📊 Web Portfolio & Project Requirements (N/A for this role)

📝 Enhancement Note: This role does not require a web portfolio as it is not a web development or design position. However, candidates should be prepared to discuss their problem-solving approach and customer support experiences.

💵 Compensation & Benefits

Salary Range: The basic wage component (minimum salary) is 1,489 EUR/month. The final financial conditions are subject to discussion and negotiation at the personal interview, with a minimum salary component not less than the mentioned amount.

Benefits:

• Friendly working environment with flexible working hours and work-from-home options.
• Daily working time of 7 hours and 45 minutes instead of the standard 8 hours.
• Daily refreshments, including coffee, fruits, and drinks.
• Fully equipped gym and game room with unlimited access.
• Modern designed coffee corner and terrace with a grill spot.
• WellbeING package, including sick leave compensation, life insurance contribution, 3rd pillar contribution, 24/7 external mental health support, learning opportunities, regular teambuildings, and social events.
• YOU/family/friends time package, including extra personal days, extra vacation days, referral bonuses, and various celebration contributions.
• Extra perks, such as a yearly bonus, cafeteria points, green benefit, home office contribution, discounts, warm welcome package, and pet-friendly office.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Financial Services
• Company Size: Medium to Large (ING is a global banking and financial services company with over 50,000 employees worldwide)
• Founded: 1991 (ING Slovakia was established in 2000)

Team Structure:

• The Technical Support team works closely with various internal teams, such as IT, Product, and Business Units, to ensure the smooth operation of ING's internal platforms.
• The team follows an agile methodology, fostering collaboration and continuous improvement.

Development Methodology:

• ING follows an agile development methodology, focusing on iterative development, continuous improvement, and customer-centric design.
• The team uses tools like JIRA, Confluence, and Slack for project management, collaboration, and communication.

Company Website: https://www.ing.com/

📈 Career & Growth Analysis

• Web Technology Career Level: This role is an entry-level to mid-level position, offering opportunities for career growth in technical support, customer experience, or related fields within ING.
• Reporting Structure: The Technical Support Specialist reports directly to the Team Lead or Manager, with opportunities for collaboration and knowledge-sharing across various teams.
• Technical Impact: This role has a direct impact on user experience and satisfaction with ING's internal platforms, contributing to overall operational efficiency and employee productivity.

🌐 Work Environment

• Office Type: ING Slovakia's office is a modern, collaborative workspace with a focus on employee well-being and comfort.
• Office Location(s): ING Slovakia's office is located in Bratislava, Slovakia.
• Workspace Context:
  • The workspace encourages collaboration and communication, with open-plan offices and dedicated team spaces.
  • ING provides employees with modern equipment, including multiple monitors and testing devices, to ensure optimal productivity.
  • The work environment fosters a culture of knowledge-sharing and continuous learning, with regular training opportunities and team-building activities.

📄 Application & Technical Interview Process

• Interview Process:
  1. Online application review and initial screening.
  2. Phone or video call interview to assess communication skills, problem-solving, and cultural fit.
  3. On-site or virtual technical interview, focusing on analytical thinking, customer support experience, and problem-solving skills.
  4. Final decision and job offer.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

• Web Development Values: Although this role is not directly related to web development, ING's core values include being customer-focused, collaborative, and continuously improving.
• Collaboration Style: ING fosters a collaborative work environment, encouraging team members to work together, share knowledge, and support one another to achieve common goals.

📌 Application Steps To apply for this Technical Support Specialist position:

• Submit your application through the provided link.
• Tailor your resume to highlight your customer support experience, problem-solving skills, and relevant qualifications.
• Prepare for the interview by practicing your communication skills, demonstrating your analytical thinking, and showcasing your customer support experience.
• Research ING's company culture, values, and mission to ensure a strong fit and demonstrate your enthusiasm for the role during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.