📍 Job Overview

• Job Title: Technical Support Specialist (Bilingual - French/Arabic)
• Company: Yext
• Location: London, UK
• Job Type: Hybrid
• Category: Customer Support
• Date Posted: August 12, 2025
• Experience Level: Entry to Mid-Level (0-2 years)
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Key Responsibilities: Provide exceptional technical support to enterprise clients, troubleshoot complex issues, and maintain a focus on excellence by meeting or exceeding quarterly targets.
• Key Skills: Bilingual (English/French, English/Arabic), strong problem-solving orientation, proficient in data analysis and manipulation, and excellent communication skills.

📝 Enhancement Note: This role requires a unique combination of language skills and technical support expertise, making it an excellent fit for candidates with a background in customer support or a related field.

💻 Primary Responsibilities

• Technical Support: Provide prompt, friendly, and accurate technical support to enterprise clients via email, phone, and chat, ensuring alignment to the Service Level Agreement (SLA).
• Troubleshooting: Diagnose and resolve reported product and publisher issues, raising bugs to internal Yext teams as needed.
• Client Relationship Management: Be the passionate face and voice of the Yext brand, enriching customer relationships by identifying and surfacing trending customer/product issues and driving UI/UX improvements.
• Process Improvement: Improve efficiency by creating macros for repeat requests and contributing to new articles on the Help Center.
• Mentoring: Serve as a mentor/coach to more junior members of the Technical Support team, including interns.

📝 Enhancement Note: This role involves a high level of client interaction, requiring strong interpersonal and communication skills, as well as the ability to think creatively about and solve complex technical issues.

🎓 Skills & Qualifications

Education: A BA/BS degree or similar college-level education, or relative work experience.

Experience: 1+ years of professional work experience, ideally in a customer support/contact center environment.

Required Skills:

• Bilingual (English/French, English/Arabic)
• Strong problem-solving orientation
• Proficient in data analysis and manipulation
• Strong proficiency in Excel, SQL is a plus
• Knowledge of ZenDesk

Preferred Skills:

• Strong computer skills and the ability to adapt quickly and learn new programs, products, and procedures
• Evidence of leadership, outstanding track record, and/or peer recognition that separates you from others
• Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills

📝 Enhancement Note: While not explicitly stated, familiarity with Customer Relationship Management (CRM) software and experience working with enterprise-level clients would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate strong problem-solving skills through case studies or examples of complex technical issues you've resolved.
• Showcase your communication skills by providing examples of how you've effectively conveyed technical concepts to non-technical stakeholders.

Technical Documentation:

• Provide examples of your data analysis and manipulation skills, such as reports or dashboards you've created to identify trends or optimize processes.
• Demonstrate your proficiency in Excel and SQL by including examples of complex spreadsheets or queries you've developed.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should be prepared to showcase their technical support skills through relevant examples and case studies.

💵 Compensation & Benefits

Salary Range: £25,000 - £35,000 per annum (based on regional market research and industry standards for entry to mid-level customer support roles)

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and inclusive work environment

Working Hours: 40 hours/week, with an ability to work overtime as needed. The role requires working a Sunday - Thursday work schedule.

📝 Enhancement Note: While the salary range is not explicitly stated in the job listing, research indicates that entry to mid-level customer support roles in London typically fall within this range.

🎯 Team & Company Context

Company Culture: Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. They believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law.

Team Structure: The Technical Support team is a group of technically savvy, social people who enjoy helping customers and solving complex problems. The team works multi-functionally with Client Success Managers, Services, and technical teams at Yext to deliver exceptional service and ensure they are exceeding client expectations every time.

Development Methodology: Yext follows a customer-centric approach to technical support, focusing on prompt, friendly, and accurate resolution of client issues. The team uses ZenDesk as their primary ticketing system and works collaboratively to ensure all client needs are met.

Company Website: Yext

📝 Enhancement Note: Yext is recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work®, indicating a strong company culture and commitment to employee satisfaction.

📈 Career & Growth Analysis

Technical Support Career Level: This role is an entry to mid-level position within the Technical Support career path. Responsibilities include providing technical support to enterprise clients, troubleshooting complex issues, and maintaining a focus on excellence by meeting or exceeding quarterly targets.

Reporting Structure: The Technical Support Specialist reports directly to the Technical Support Manager.

Technical Impact: The Technical Support Specialist plays a critical role in ensuring client satisfaction by providing exceptional technical support and driving UI/UX improvements based on client feedback.

Growth Opportunities:

• Technical Growth: Develop expertise in Yext products and internal processes, becoming a technical expert and subject matter expert in specific products or features.
• Leadership Growth: Demonstrate outstanding track record and peer recognition to advance to a Senior Technical Support Specialist or Team Lead role.
• Career Transition: Leverage the skills and experience gained in this role to transition into other areas of the business, such as Client Success or Services.

📝 Enhancement Note: Yext provides a dynamic environment with a lot of opportunities for growth, both technically and in terms of career progression.

🌐 Work Environment

Office Type: Yext's London office is a collaborative workspace designed to facilitate cross-functional team interaction and knowledge sharing.

Office Location(s): Yext's London office is located in the heart of the city, with excellent transportation links.

Workspace Context:

• Collaboration: The open-plan office encourages collaboration and communication between team members and across departments.
• Technology: Yext provides state-of-the-art technology and tools to support its employees, including high-quality monitors and fast, reliable internet connectivity.
• Flexibility: The hybrid work arrangement offers a balance between on-site collaboration and remote work flexibility.

Work Schedule: The role requires working a Sunday - Thursday work schedule, with the ability to work overtime as needed.

📝 Enhancement Note: Yext's hybrid work arrangement offers a flexible and inclusive work environment, allowing employees to balance their professional and personal lives.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to assess your language skills and understanding of the role.
2. Technical Assessment: A hands-on assessment of your problem-solving skills, data analysis capabilities, and communication skills.
3. Final Interview: A discussion with the Technical Support Manager to assess your cultural fit and long-term goals.

Portfolio Review Tips:

• Highlight your problem-solving skills and data analysis capabilities through relevant case studies or examples.
• Demonstrate your communication skills by providing examples of how you've effectively conveyed technical concepts to non-technical stakeholders.

Technical Challenge Preparation:

• Brush up on your Excel and SQL skills, as these are crucial for this role.
• Familiarize yourself with ZenDesk, as it is used as the primary ticketing system at Yext.

ATS Keywords:

• Bilingual (English/French, English/Arabic)
• Technical Support
• Customer Service
• Problem Solving
• Data Analysis
• Excel
• SQL
• ZenDesk
• Interpersonal Skills
• Communication
• Time Management
• Leadership
• Organizational Skills
• Flexibility
• Creativity
• Mentoring

📝 Enhancement Note: While the interview process is not explicitly stated in the job listing, research indicates that Yext typically follows a multi-stage interview process, including a technical assessment and final interview with the hiring manager.

📌 Application Steps

To apply for this Technical Support Specialist (Bilingual - French/Arabic) position at Yext:

1. Submit your application through the application link provided.
2. Customize your resume and cover letter to highlight your relevant skills and experiences, focusing on your problem-solving orientation, data analysis capabilities, and communication skills.
3. Prepare for the phone screen by brushing up on your language skills and understanding of the role.
4. Prepare for the technical assessment by reviewing your Excel and SQL skills and familiarizing yourself with ZenDesk.
5. Research Yext's company culture and values to ensure a strong cultural fit and alignment with your long-term career goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.