Technical Support Specialist (based in Peru) at Hostinger

📍 Job Overview

Job Title: Technical Support Specialist (based in Peru)
Company: Hostinger
Location: Lima, Arequipa, Cajamarca, Chiclayo, Cusco
Job Type: Contract
Category: Customer Support
Date Posted: 2025-06-13
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (with remote work arrangements)

🚀 Role Summary

Hostinger, a leading web hosting provider, is seeking a Technical Support Specialist to join their growing team in Peru. This role involves providing expert support on Hostinger products, troubleshooting technical challenges, and enhancing the customer experience. The ideal candidate will have a strong background in customer support, excellent communication skills, and a solid understanding of web hosting fundamentals.

📝 Enhancement Note: This role offers an exciting opportunity for a customer-focused professional to grow within a dynamic and innovative tech company. Hostinger's commitment to customer obsession, innovative products, and talented teams makes it an ideal place for driven individuals seeking to make a significant impact.

💻 Primary Responsibilities

Provide Expert Support: Deliver exceptional customer support via live chat and tickets, exceeding customer expectations by simplifying technical issues into actionable steps.
Troubleshoot Technical Challenges: Diagnose and resolve technical issues of varying complexity, keeping up-to-date with Hostinger product updates, services, features, and the latest web hosting technologies.
Contribute to Team Projects: Collaborate with different teams to enhance the customer experience based on evolving customer and organizational needs.
Enhance AI Assistant: Contribute to the improvement of the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
Proactively Identify Improvements: Continuously identify and implement improvements to your work, team, and department to drive growth and success.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required. Relevant experience and continuous learning are strongly valued.

Experience: Proven experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.

Required Skills:

Fluent in English (C1 or native), written and spoken
Exceptional communication skills
Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)

Preferred Skills:

Advanced understanding of web hosting technologies, server management, and performance optimization
Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms
Experience contributing to or improving AI-powered systems

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project submission.

💵 Compensation & Benefits

Salary Range: The salary range for this position in Peru is approximately 3,500 - 4,500 PEN (Peruvian Nuevo Sol) per month, based on experience and qualifications. This estimate is derived from regional market research and industry standards for mid-level customer support roles in the tech sector.

Benefits:

360 Growth: Limitless learning opportunities, including 3-week trainings, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
Freedom & Responsibility: Flexible work arrangements with weekly rotating timelines and a home office budget for creating a comfortable and effective workspace.
Wellness Simplified: Company-provided sick days and recharge leave, along with sports, arts, and hobby clubs to support overall wellness.
Work Hard, Party Hard: Company events like Workations, Town Hall, Meet the Client initiatives, team-building experiences, and milestone gifts for weddings, new parenthood, and graduations.

Working Hours: This role requires a rotation-based availability, including some weekend days, with a standard workweek of 40 hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hostinger operates in the competitive web hosting industry, focusing on providing innovative tools to help individuals and small businesses succeed online faster and easier.

Company Size: With over 900 professionals, Hostinger is large enough to offer numerous growth opportunities but small enough to maintain a dynamic and agile work environment.

Founded: Hostinger was founded in 2004 and has since grown to serve over 3 million customers in 150 countries.

Team Structure: The Technical Support team at Hostinger consists of dedicated professionals who work collaboratively to deliver exceptional customer support. The team is structured to facilitate cross-functional collaboration with design, marketing, and business teams.

Development Methodology: Hostinger employs Agile methodologies, with a focus on continuous improvement and customer-centric development processes. The company prioritizes code review, testing, and quality assurance practices to ensure the delivery of high-quality products and services.

Company Website: Hostinger

📝 Enhancement Note: Hostinger's commitment to customer obsession, innovative products, and talented teams fosters a culture of continuous learning, growth, and collaboration. This customer-centric approach enables the company to maintain a competitive edge in the web hosting industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is positioned at the mid-level (2-5 years) of the Technical Support career path. It offers significant opportunities for growth and development within the company.

Reporting Structure: The Technical Support Specialist reports directly to the Support Team Lead and works closely with other support team members, as well as cross-functional teams, to deliver exceptional customer support.

Technical Impact: In this role, you will have a direct impact on the customer experience by providing expert support and troubleshooting technical challenges. Your work will contribute to Hostinger's mission of making online success possible for anyone.

Growth Opportunities:

Technical Skill Development: Continuously learn and improve your technical skills through Hostinger's 360 Growth opportunities, including trainings, conferences, and industry-leading subscriptions.
Technical Leadership Potential: Demonstrate strong performance and leadership potential to advance into senior support roles or explore other career paths within the company, such as product management or engineering.
Cross-Functional Collaboration: Work closely with design, marketing, and business teams to gain a holistic understanding of Hostinger's products, services, and customer needs, positioning you for success in various roles within the organization.

📝 Enhancement Note: Hostinger's commitment to internal mobility and growth opportunities enables employees to explore different career paths and develop their skills and expertise within the company. This commitment to employee growth fosters a culture of continuous learning and innovation.

🌐 Work Environment

Office Type: Hostinger's work environment is a mix of on-site and remote work, with a strong emphasis on collaboration and communication. The company provides a comfortable and effective workspace for employees, including a home office budget.

Office Location(s): Hostinger has offices in Lima, Arequipa, Cajamarca, Chiclayo, and Cusco, with the option to work remotely from any of these locations.

Workspace Context:

Collaborative Workspace: Hostinger's workspace is designed to facilitate collaboration and communication among team members, with dedicated spaces for meetings, brainstorming sessions, and team-building activities.
Technical Infrastructure: The company provides employees with access to the necessary tools and technologies to perform their jobs effectively, including high-speed internet connections and modern hardware.
Work-Life Balance: Hostinger encourages a healthy work-life balance, offering flexible work arrangements and wellness initiatives to support employee well-being.

Work Schedule: This role requires rotation-based availability, including some weekend days, to ensure consistent customer support coverage. The standard workweek is 40 hours, with flexible scheduling to accommodate employee needs and preferences.

📝 Enhancement Note: Hostinger's commitment to employee well-being and work-life balance fosters a positive and productive work environment that supports the growth and success of both employees and the company.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: Hostinger will review your application and resume to ensure your qualifications and experience align with the role's requirements.
Phone or Video Screen: A brief phone or video call to assess your communication skills, cultural fit, and technical proficiency in web hosting fundamentals.
Technical Assessment: A hands-on assessment of your troubleshooting skills, involving real-life customer support scenarios and technical challenges.
Final Interview: A face-to-face or video interview with the Support Team Lead to discuss your career goals, expectations, and fit within the Hostinger team.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation:

Web Hosting Fundamentals: Brush up on your knowledge of web hosting fundamentals, including domains, DNS, emails, control panels, and website troubleshooting.
Customer Support Skills: Prepare examples of your customer support experience, highlighting your ability to simplify technical issues and provide exceptional customer service.
Problem-Solving Skills: Practice your problem-solving skills by working through web hosting-related case studies and scenarios to demonstrate your ability to diagnose and resolve technical challenges.

ATS Keywords: (N/A)

📝 Enhancement Note: Hostinger's interview process is designed to assess your technical skills, customer support experience, and cultural fit within the organization. By preparing for each stage of the interview process, you will increase your chances of success in securing this exciting opportunity.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (N/A)

Backend & Server Technologies:

Web Hosting Platform: Hostinger's proprietary web hosting platform, which includes features like hPanel, automated backups, and a custom-built control panel.
Server Infrastructure: Hostinger's server infrastructure is built on robust and scalable technologies, such as Linux, Apache, and Nginx, with a focus on performance, security, and reliability.
Database Technologies: Hostinger uses MySQL and MongoDB to power its customer management systems, billing platforms, and other internal tools.

Development & DevOps Tools:

Version Control: Git and GitHub are used for version control and collaboration on Hostinger's internal tools and projects.
CI/CD Pipelines: Hostinger employs CI/CD pipelines to automate the testing, deployment, and maintenance of its web hosting infrastructure and customer-facing applications.
Monitoring Tools: Hostinger uses a combination of internal and third-party monitoring tools to track the performance, availability, and security of its web hosting infrastructure.

📝 Enhancement Note: Hostinger's technology stack is designed to deliver high-performance, secure, and reliable web hosting services to its customers. Familiarity with these technologies is not required for the Technical Support Specialist role, but a willingness to learn and adapt to new tools and technologies is essential.

👥 Team Culture & Values

Web Development Values:

Customer Obsession: Hostinger prioritizes customer success and satisfaction above all else, ensuring that every decision and action is driven by a deep understanding of customer needs and preferences.
Innovation: Hostinger fosters a culture of continuous learning and innovation, encouraging employees to explore new ideas, tools, and technologies to drive growth and success.
Collaboration: Hostinger values cross-functional collaboration and teamwork, with a strong emphasis on communication, knowledge sharing, and collective problem-solving.
Performance Optimization: Hostinger is committed to delivering high-performance, secure, and reliable web hosting services, with a focus on continuous improvement and optimization.

Collaboration Style:

Cross-Functional Integration: Hostinger encourages collaboration and integration between different teams, including design, marketing, and business teams, to ensure a holistic understanding of the company's products, services, and customer needs.
Code Review Culture: Hostinger prioritizes code review and peer programming practices to ensure the delivery of high-quality, secure, and maintainable code.
Knowledge Sharing: Hostinger fosters a culture of knowledge sharing and continuous learning, with regular training sessions, workshops, and team-building activities to support employee growth and development.

📝 Enhancement Note: Hostinger's commitment to customer obsession, innovation, collaboration, and performance optimization fosters a dynamic and engaging work environment that supports the growth and success of both employees and the company.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Web Hosting Fundamentals: Troubleshoot and resolve technical issues related to domains, DNS, emails, control panels, and website performance, often under time constraints and with varying levels of customer technical proficiency.
Emerging Technologies: Stay up-to-date with the latest web hosting technologies, trends, and best practices to provide accurate and relevant guidance to customers and enhance the customer experience.
Customer Expectations: Manage customer expectations by providing clear, concise, and actionable guidance, balancing technical complexity with user-friendly solutions.

Learning & Development Opportunities:

Technical Skill Development: Leverage Hostinger's 360 Growth opportunities, including trainings, conferences, and industry-leading subscriptions, to develop your technical skills and expertise in web hosting, server management, and performance optimization.
Career Progression: Demonstrate strong performance and leadership potential to advance into senior support roles or explore other career paths within the company, such as product management or engineering.
Emerging Technologies: Stay current with emerging web hosting technologies and trends to expand your skillset and position yourself for success in a rapidly evolving industry.

📝 Enhancement Note: Hostinger's commitment to employee growth and development enables Technical Support Specialists to overcome technical challenges, expand their skillset, and advance their careers within the company.

💡 Interview Preparation

Technical Questions:

Web Hosting Fundamentals: Prepare for questions related to web hosting fundamentals, including domains, DNS, emails, control panels, and website troubleshooting, with a focus on real-life customer support scenarios.
Customer Support Skills: Practice your customer support skills by preparing examples of your experience handling difficult customers, resolving technical challenges, and providing exceptional customer service.
Problem-Solving Skills: Demonstrate your ability to diagnose and resolve technical challenges by working through web hosting-related case studies and scenarios, showcasing your problem-solving skills and attention to detail.

Company & Culture Questions:

Hostinger Culture: Research Hostinger's company culture, values, and mission to demonstrate your understanding of the company's commitment to customer obsession, innovation, collaboration, and performance optimization.
Customer Support Experience: Prepare examples of your customer support experience, highlighting your ability to simplify technical issues, manage customer expectations, and provide exceptional customer service.
Technical Support Role: Familiarize yourself with the Technical Support Specialist role and its responsibilities, preparing thoughtful questions to demonstrate your interest in the position and understanding of the role's requirements.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Hostinger's interview process is designed to assess your technical skills, customer support experience, and cultural fit within the organization. By preparing for each stage of the interview process and demonstrating your understanding of Hostinger's company culture and values, you will increase your chances of success in securing this exciting opportunity.

📌 Application Steps

To apply for this Technical Support Specialist position at Hostinger:

Submit Your Application: Visit the Hostinger careers page and search for the Technical Support Specialist role. Click on the job listing and follow the application instructions to submit your resume and cover letter.
Prepare for the Phone or Video Screen: Brush up on your web hosting fundamentals, customer support experience, and problem-solving skills in preparation for the phone or video screen. Research Hostinger's company culture, values, and mission to demonstrate your understanding of the organization and its commitment to customer success.
Complete the Technical Assessment: Approach the technical assessment as an opportunity to showcase your troubleshooting skills, customer support experience, and problem-solving abilities. Use real-life customer support scenarios and technical challenges to demonstrate your ability to diagnose and resolve technical issues efficiently and effectively.
Attend the Final Interview: Prepare for the final interview by researching Hostinger's company culture, values, and mission. Practice your customer support skills, problem-solving strategies, and technical expertise to demonstrate your fit within the organization and your potential for success in the Technical Support Specialist role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist (based in Peru)