📍 Job Overview

• Job Title: Technical Support Specialist
• Company: Thermo Fisher Scientific
• Location: Brno, Jihomoravský Kraj, Czechia
• Job Type: On-site, Full-Time
• Category: Customer Support & Service
• Date Posted: July 4, 2025
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site only

🚀 Role Summary

• Provide comprehensive technical assistance to customers, channel partners, and internal teams.
• Apply technical expertise to fix and resolve issues efficiently, minimizing downtime and enhancing customer satisfaction.
• Support continuous improvement in service quality through documentation, training, and multi-functional collaboration.

📝 Enhancement Note: This role focuses on delivering high-level technical support, with a strong emphasis on remote troubleshooting and customer experience enhancement.

💻 Primary Responsibilities

• Provide Technical Support: Offer high-level technical assistance to Field Service Engineers, partners, and end users, with a focus on remote troubleshooting to minimize customer downtime.
• Maintain Clear Communication: Ensure timely case follow-ups and accurate case logging in CRM across supported platforms.
• Address Customer Concerns: Proactively handle and raise critical issues, and collaborate with senior management to address customer concerns.
• Improve Customer Experience: Engage with peers and managers to share insights, implement communication strategies, and improve the customer experience.
• Deliver In-Field Support: Provide assistance as needed and help with technical training for both customers and internal colleagues.
• Support Documentation & Improvement: Contribute to the development of service documentation and use Practical Process Improvement (PPI) tools to drive continuous improvement.

📝 Enhancement Note: This role requires a balance between technical problem-solving and effective communication to ensure customer satisfaction and drive service quality improvements.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree in Engineering (preferred: Electronic, Mechanical, or Mechatronic) or equivalent experience with proven technical capability.

Experience:

• Minimum 2 years in technical support or service-related roles.
• Familiarity with analytical spectroscopy techniques such as XRF, XRD, OES, or Automation is a plus.

Required Skills:

• Strong analytical and problem-solving skills, with the ability to work independently and cross-functionally in a team spread across different locations.
• Effective communication skills in English (verbal and written); multilingual abilities are a plus.
• Proficient in CRM, Microsoft Office, and Outlook.
• Valid driver’s license with the ability to travel up to 15%.

Preferred Skills:

• Experience with analytical spectroscopy techniques.
• Multilingual abilities.

📝 Enhancement Note: While a degree in Engineering is preferred, relevant experience and proven technical capability are also considered for this role.

📊 Web Portfolio & Project Requirements (Not Applicable)

Portfolio Essentials: N/A Technical Documentation: N/A

📝 Enhancement Note: As this role focuses on customer support and service, a web portfolio and project requirements are not applicable.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Brno, Czechia is approximately 25,000 - 35,000 CZK per month (gross), based on market research and the company's size.

Benefits:

• Competitive benefits package, including health insurance, pension plans, and employee discounts.
• Opportunities for professional development and career growth within a global organization.
• A dynamic and collaborative work environment with a diverse team of colleagues.

Working Hours: Standard working hours are Monday to Friday, with the possibility of occasional on-call duties or travel up to 15%.

📝 Enhancement Note: The salary range provided is an estimate based on market research and the company's size. Actual compensation may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Thermo Fisher Scientific operates in the chemical analysis business, providing analytical instruments and services to various end-user markets, including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, and Minerals and Mining.

Company Size: With over 2,000 colleagues globally, Thermo Fisher Scientific offers a large and diverse work environment for technical support specialists.

Founded: The company was founded in 1956 and has since grown into a global leader in serving the life science research, healthcare, and applied markets.

Team Structure:

• The technical support team consists of specialists with varying levels of expertise, working together to provide comprehensive assistance to customers and internal teams.
• The team collaborates with other departments, such as Field Service Engineers, to ensure customer satisfaction and service quality improvement.

Development Methodology:

• The company uses Practical Process Improvement (PPI) tools to drive continuous improvement in service quality.
• The team follows a structured approach to case management, ensuring timely follow-ups and accurate case logging in CRM.

Company Website: Thermo Fisher Scientific

📝 Enhancement Note: Thermo Fisher Scientific's global presence and diverse customer base offer technical support specialists the opportunity to work on a wide range of cases and collaborate with colleagues from various backgrounds.

📈 Career & Growth Analysis

Technical Support Career Level: This role is a mid-level Technical Support Specialist position, focusing on providing high-level technical assistance to customers and driving service quality improvements.

Reporting Structure: The role reports to the Technical Support Manager and collaborates with various internal teams, such as Field Service Engineers and other support specialists.

Technical Impact: Technical Support Specialists play a crucial role in minimizing customer downtime, enhancing customer satisfaction, and driving service quality improvements, ultimately impacting the company's overall performance.

Growth Opportunities:

• Professional Development: Opportunities for professional development and training to enhance technical skills and advance within the organization.
• Career Progression: With experience and strong performance, Technical Support Specialists can progress to senior roles or explore opportunities in other departments, such as Field Service Engineering or Product Management.

📝 Enhancement Note: As a mid-level role, this Technical Support Specialist position offers opportunities for professional growth and career advancement within Thermo Fisher Scientific's global organization.

🌐 Work Environment

Office Type: The work environment is primarily office-based, with the possibility of occasional on-site customer visits or travel up to 15%.

Office Location(s): The role is based in Brno, Czechia, with the possibility of remote work for specific tasks or projects.

Workspace Context:

• Collaborative Workspace: The office provides a collaborative workspace, with opportunities for team interaction and knowledge sharing.
• Technical Infrastructure: The work environment is equipped with the necessary tools and software for effective technical support, including CRM, Microsoft Office, and other relevant applications.
• Flexible Work Arrangement: The role offers flexible working hours and the possibility of remote work for specific tasks or projects.

Work Schedule: Standard working hours are Monday to Friday, with the possibility of occasional on-call duties or travel up to 15%.

📝 Enhancement Note: Thermo Fisher Scientific's work environment encourages collaboration and knowledge sharing, providing Technical Support Specialists with the resources and support needed to excel in their roles.

📄 Application & Technical Interview Process

Interview Process:

• Phone/Video Screen: A brief phone or video call to assess communication skills and fit for the role.
• Technical Assessment: A hands-on technical assessment to evaluate problem-solving skills and understanding of relevant technologies.
• Behavioral Interview: A structured interview focused on behavioral questions to assess fit with the company culture and team dynamics.
• Final Interview: A meeting with the hiring manager or other key stakeholders to discuss the candidate's fit for the role and the team.

Portfolio Review Tips: N/A

Technical Challenge Preparation:

• Brush Up on Technical Skills: Review and refresh knowledge of relevant technical concepts and analytical spectroscopy techniques.
• Practice Problem-Solving: Engage in practice problems or case studies to hone problem-solving skills and prepare for the technical assessment.
• Prepare for Behavioral Questions: Reflect on past experiences and be prepared to discuss problem-solving approaches, customer interactions, and team collaboration in a structured manner.

ATS Keywords: (Not Applicable for this role, as it is not web development or server administration-focused)

📝 Enhancement Note: The interview process for this Technical Support Specialist role focuses on assessing communication skills, technical expertise, and cultural fit, with a strong emphasis on problem-solving and customer service.

🛠 Technology Stack & Web Infrastructure (Not Applicable)

Frontend Technologies: N/A Backend & Server Technologies: N/A Development & DevOps Tools: N/A

📝 Enhancement Note: As this role is focused on customer support and service, a technology stack and web infrastructure are not applicable.

👥 Team Culture & Values

Technical Support Values:

• Customer Focus: Prioritize customer satisfaction and minimize downtime through effective problem-solving and communication.
• Continuous Improvement: Drive service quality improvements through documentation, training, and collaboration with internal teams.
• Collaboration: Work closely with other departments, such as Field Service Engineers, to ensure customer satisfaction and service quality enhancement.
• Professionalism: Maintain a high level of technical expertise and professionalism in all customer interactions and internal communications.

Collaboration Style:

• Cross-Functional Collaboration: Work closely with other departments, such as Field Service Engineers, to ensure customer satisfaction and service quality improvement.
• Knowledge Sharing: Share insights and best practices with colleagues to enhance the overall technical support capabilities of the team.
• Communication: Maintain open and transparent communication with customers, colleagues, and management to ensure timely issue resolution and continuous improvement.

📝 Enhancement Note: Thermo Fisher Scientific's technical support team values customer focus, continuous improvement, collaboration, and professionalism, fostering a collaborative and customer-centric work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Remote Troubleshooting: Develop and refine remote troubleshooting skills to minimize customer downtime and enhance customer satisfaction.
• Customer Expectations: Manage customer expectations and maintain a high level of professionalism in all interactions, even under pressure or in challenging situations.
• Continuous Learning: Stay up-to-date with the latest technologies and best practices in analytical spectroscopy techniques to provide accurate and timely technical support.

Learning & Development Opportunities:

• Technical Training: Participate in training programs and workshops to enhance technical skills and knowledge of relevant technologies.
• Career Development: Explore opportunities for career advancement within Thermo Fisher Scientific's global organization.
• Mentorship: Seek mentorship from experienced colleagues to gain insights into best practices and career development strategies.

📝 Enhancement Note: Technical Support Specialists at Thermo Fisher Scientific face challenges in remote troubleshooting and managing customer expectations, with opportunities for continuous learning and career growth within the organization.

💡 Interview Preparation

Technical Questions:

• Problem-Solving: Prepare for problem-solving questions focused on analytical spectroscopy techniques and remote troubleshooting scenarios.
• Customer Service: Be ready to discuss customer service best practices and strategies for managing customer expectations in challenging situations.
• Teamwork: Practice discussing team collaboration and knowledge-sharing strategies to demonstrate cultural fit and alignment with the company's values.

Company & Culture Questions:

• Company Knowledge: Research Thermo Fisher Scientific's mission, values, and industry focus to demonstrate a strong understanding of the organization and its goals.
• Team Dynamics: Prepare to discuss team dynamics and collaboration strategies, highlighting your ability to work effectively with colleagues from various backgrounds and departments.
• Customer Focus: Be ready to discuss your approach to customer service and your commitment to enhancing the customer experience.

Portfolio Presentation Strategy: N/A

📝 Enhancement Note: Interview preparation for this Technical Support Specialist role focuses on problem-solving, customer service, and team collaboration, with a strong emphasis on demonstrating cultural fit and alignment with the company's values.

📌 Application Steps

To apply for this Technical Support Specialist position:

• Submit your application through the application link provided.
• Prepare Your Resume: Tailor your resume to highlight relevant technical skills, experience, and achievements in technical support or service-related roles.
• Research the Company: Thoroughly research Thermo Fisher Scientific's mission, values, and industry focus to demonstrate a strong understanding of the organization and its goals.
• Prepare for the Interview: Review the interview process and prepare accordingly, focusing on problem-solving, customer service, and team collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.