Technical Support Specialist at TEKsystems

📍 Job Overview

Job Title: Technical Support Specialist
Company: TEKsystems
Location: Lewisville, Texas
Job Type: Contract to Regular
Category: IT Support
Date Posted: June 26, 2025
Experience Level: Entry Level
Remote Status: On-site

🚀 Role Summary

The Technical Support Specialist is responsible for providing desktop support and service restoration for daily operations in a complex, distributed computing environment.
This role involves a broad range of IT support services, including PC, MAC, software, hardware, and basic network support.
Collaborate with team members and customers to develop, implement, and continuously improve systems.

💻 Primary Responsibilities

Desktop Support: Provide technical assistance to users for hardware, software, and operating system issues on PCs and Macs.
Network Support: Troubleshoot basic network issues, including connectivity problems, and assist users with network-related queries.
Service Restoration: Restore services and resolve issues that impact daily operations and project efforts.
Collaboration: Work closely with team members and customers to develop and improve systems, and contribute to team goals.
Problem Solving: Demonstrate strong problem-solving skills and the ability to resolve technical issues independently.

📝 Enhancement Note: This role requires a proactive approach to troubleshooting and a commitment to continuous learning and improvement.

🎓 Skills & Qualifications

Education: A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. However, relevant experience may be considered in lieu of a degree.

Experience: Candidates should have 2+ years of relevant experience working in Information Technology, supporting and troubleshooting computers, printers, servers, and network issues in a corporate network environment.

Required Skills:

Windows 10 and Windows 11
Office 365
Desktop implementation
Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Good time management, organization, and multi-tasking skills

Preferred Skills:

Experience with MacOS and iOS devices
Familiarity with IT service management (ITSM) tools
Knowledge of scripting languages (e.g., PowerShell, Bash)

📝 Enhancement Note: While not explicitly stated, experience with remote desktop support and virtualization technologies would be beneficial in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: A well-structured portfolio demonstrating a history of successful IT support projects, including case studies, problem-solving examples, and positive user feedback.
Technical Documentation: Detailed documentation of troubleshooting processes, system configurations, and best practices for IT support.
Certifications: Relevant certifications, such as CompTIA A+, Network+, or Microsoft Certified: Desktop Support Technician, can strengthen your application.

💵 Compensation & Benefits

Salary Range: $27.00 - $27.00 per hour

Benefits:

Medical, dental, and vision insurance
Critical illness, accident, and hospital insurance
401(k) retirement plan
Life insurance (voluntary life and AD&D for the employee and dependents)
Short and long-term disability insurance
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation, or sick leave)

🎯 Team & Company Context

🏢 Company Culture

Industry: TEKsystems is a leading provider of business and technology services, focusing on IT staffing solutions, talent management, and IT services.

Company Size: TEKsystems is a large organization with over 80,000 employees worldwide, providing ample opportunities for career growth and collaboration.

Founded: 1983

Team Structure: The IT support team consists of desktop support specialists, network administrators, and IT managers, working collaboratively to maintain and improve the company's IT infrastructure.

Development Methodology: TEKsystems follows an Agile/Scrum methodology for IT projects, emphasizing continuous improvement and customer satisfaction.

Company Website: https://www.teksystems.com/

📝 Enhancement Note: TEKsystems values diversity, inclusion, and equal opportunity, fostering a collaborative and innovative work environment.

📈 Career & Growth Analysis

IT Support Specialist Career Level: This role is an entry-level position in the IT support field, focusing on desktop and network support, with opportunities for growth into more specialized or management roles.

Reporting Structure: The IT Support Specialist reports directly to the IT Manager or Team Lead, collaborating with other IT support team members and cross-functional teams.

Technical Impact: This role has a direct impact on the productivity and satisfaction of end-users, ensuring that they have the technical support they need to perform their jobs effectively.

Growth Opportunities:

Technical Specialization: Gain experience in specific areas of IT support, such as server administration, network engineering, or cybersecurity.
Team Leadership: Develop leadership skills and take on a mentoring role within the IT support team.
Project Management: Transition into an IT project management role, overseeing IT projects and ensuring they are delivered on time and within budget.

📝 Enhancement Note: With TEKsystems' large client base and diverse project portfolio, there are ample opportunities for IT support specialists to gain experience in various industries and technologies.

🌐 Work Environment

Office Type: TEKsystems' Lewisville office is a modern, collaborative workspace designed to facilitate communication and teamwork among its employees.

Office Location(s): Lewisville, Texas

Workspace Context:

Collaborative Environment: The office features open-plan workspaces, encouraging collaboration and knowledge sharing among team members.
Technical Infrastructure: Each workstation is equipped with multiple monitors, allowing IT support specialists to multitask and troubleshoot effectively.
Cross-Functional Interaction: The office layout facilitates interaction with other departments, such as sales, marketing, and business development.

Work Schedule: This is a full-time, on-site position with standard business hours. However, some flexibility may be required to accommodate after-hours support or on-call rotations.

📝 Enhancement Note: TEKsystems' remote work policy may allow for some flexibility in work arrangements, depending on the specific needs of the role and the team.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, technical knowledge, and cultural fit.
Technical Assessment: A hands-on assessment or case study to evaluate problem-solving skills and technical proficiency in IT support.
On-site Interview: A face-to-face meeting with the IT Manager or Team Lead to discuss the role in more detail and assess cultural fit.
Final Evaluation: A review of the candidate's qualifications, references, and background check results.

Portfolio Review Tips:

Highlight successful IT support projects, demonstrating problem-solving skills and technical expertise.
Include user testimonials or feedback, showcasing your ability to provide excellent customer service.
Emphasize your ability to work collaboratively with team members and other departments to resolve complex technical issues.

Technical Challenge Preparation:

Brush up on your knowledge of Windows 10 and Windows 11, as well as Office 365.
Familiarize yourself with common IT support tools and troubleshooting techniques.
Prepare for scenario-based questions that assess your ability to diagnose and resolve technical issues.

ATS Keywords: Windows 10, Windows 11, Office 365, Desktop Implementation, TCP/IP Networking, VPN, DHCP, AD, DNS, WINS, FTP, Analytical Skills, Problem-solving Skills, Communication Skills, Time Management, Organization Skills, Multi-tasking Skills, IT Support, Desktop Support, Network Support, Service Restoration, IT Service Management, ITIL, Agile, Scrum, IT Project Management, IT Team Leadership

📝 Enhancement Note: Tailor your resume and portfolio to highlight the skills and experiences most relevant to this IT support role, using the provided ATS keywords where appropriate.

🛠 Technology Stack & Web Infrastructure

Operating Systems: Windows 10 and Windows 11

Office Suite: Office 365

Networking: TCP/IP networking, VPN, DHCP, AD, DNS, WINS, FTP

IT Service Management: Familiarity with ITIL (Information Technology Infrastructure Library) principles is beneficial.

Troubleshooting Tools: Experience with remote desktop tools, such as Remote Desktop Protocol (RDP) or Apple Remote Desktop (ARD), is valuable.

📝 Enhancement Note: While not explicitly stated, experience with IT service management tools, such as ServiceNow or Jira Service Management, would be beneficial in this role.

👥 Team Culture & Values

IT Support Values:

Customer Focus: Prioritize user satisfaction and provide exceptional customer service.
Continuous Learning: Stay up-to-date with the latest technologies and best practices in IT support.
Collaboration: Work effectively with team members and other departments to resolve technical issues and improve IT services.
Problem-solving: Demonstrate strong analytical and troubleshooting skills to diagnose and resolve complex technical problems.

Collaboration Style:

Cross-functional Integration: Collaborate with other departments, such as sales, marketing, and business development, to ensure that IT services meet the needs of the business.
Code Review Culture: Participate in regular code reviews and knowledge-sharing sessions to improve the quality of IT support services.
Peer Programming: Work closely with other IT support specialists to troubleshoot complex issues and share best practices.

📝 Enhancement Note: TEKsystems fosters a collaborative and inclusive work environment, valuing diversity and encouraging open communication among team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware and Software Issues: Troubleshoot hardware and software problems, including crashes, slow performance, and compatibility issues.
Network Connectivity: Diagnose and resolve network connectivity problems, including wireless and wired network issues.
User Training: Provide user training and support for new software, hardware, and IT processes.
Incident Management: Manage and resolve IT incidents, minimizing their impact on business operations and user productivity.

Learning & Development Opportunities:

Certification Programs: Pursue relevant certifications, such as CompTIA A+, Network+, or Microsoft Certified: Desktop Support Technician, to enhance your technical skills and knowledge.
Conferences and Workshops: Attend industry conferences and workshops to stay up-to-date with the latest trends and best practices in IT support.
Mentorship Programs: Participate in mentorship programs to gain insights into career growth and development opportunities within the IT support field.

📝 Enhancement Note: TEKsystems offers various training and development opportunities to help IT support specialists advance their careers and stay competitive in the industry.

💡 Interview Preparation

Technical Questions:

Troubleshooting Scenarios: Describe your approach to troubleshooting common IT support issues, such as hardware failures, software crashes, or network connectivity problems.
Tool Proficiency: Demonstrate your proficiency with relevant IT support tools, such as remote desktop tools, diagnostic utilities, and scripting languages.
Problem-solving Strategies: Explain your problem-solving strategies for complex technical issues, including root cause analysis and resolution planning.

Company & Culture Questions:

Team Dynamics: Describe your experience working in a team environment and how you contribute to a positive and collaborative work culture.
Adaptability: Explain how you adapt to changes in technology, processes, or priorities in an IT support role.
Customer Focus: Provide an example of a time when you went above and beyond to provide exceptional customer service in an IT support role.

Portfolio Presentation Strategy:

Case Studies: Present detailed case studies of successful IT support projects, highlighting your problem-solving skills, technical expertise, and customer focus.
User Feedback: Include user feedback and testimonials to demonstrate your ability to provide exceptional customer service and support.
Best Practices: Share best practices and industry insights related to IT support, demonstrating your commitment to continuous learning and improvement.

📝 Enhancement Note: Tailor your interview preparation to the specific needs and priorities of the IT support team and the company, using the provided interview questions and strategies as a guide.

📌 Application Steps

To apply for this IT Support Specialist position at TEKsystems:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio to highlight your relevant IT support experience, skills, and achievements.
Prepare for the technical assessment and interview process by reviewing common IT support scenarios, tools, and best practices.
Research TEKsystems' company culture, values, and IT support team dynamics to ensure a strong cultural fit and alignment with your career goals.
Follow up on your application status and be prepared to provide additional information or clarification as needed.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT support industry-standard assumptions. All details should be verified directly with TEKsystems before making application decisions.

Technical Support Specialist