📍 Job Overview

Job Title: Technical Support Specialist
Company: Playtech
Location: Tartu, Estonia
Job Type: Full-time
Category: Customer Support & Services
Date Posted: July 1, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Investigate, troubleshoot, and solve customers' concerns while communicating with licensees and partners mainly via email. Be prepared to tackle critical situations and adapt to different challenges.
Key Skills: Technical Support, Communication Skills, Teamwork, Problem Solving, Adaptability, IT Interest

📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively in an English-speaking environment, as well as a genuine interest in the field of IT.

💻 Primary Responsibilities

Investigate & Troubleshoot: Proactively identify, troubleshoot, and resolve customers' technical issues and concerns.
Communicate Effectively: Liaise with customers, licensees, and partners via email to gather information, provide solutions, and keep them informed about progress and resolution.
Work in Shifts: Maintain a flexible schedule, including weekends, to ensure adequate coverage and timely resolution of customer issues.
Adapt to Different Situations: Quickly understand and adapt to various challenges and critical situations, demonstrating a strong work ethic and willingness to take responsibility.
Collaborate with the Team: Work closely with the team to share knowledge, learn from each other, and ensure efficient problem-solving and customer satisfaction.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to work effectively under pressure.

🎓 Skills & Qualifications

Education: A higher education degree or relevant experience in a related field is preferred but not required.

Experience: Candidates with 0-2 years of experience in a related field or a strong interest in IT are encouraged to apply.

Required Skills:

Excellent communication skills in English, both written and verbal
Strong work ethic and willingness to take responsibility
Ability to work effectively in a team and ask for help when needed
Adaptability and quick learning capabilities
Interest in the field of IT and a passion for problem-solving

Preferred Skills:

Higher education degree or relevant experience in a related field
Familiarity with customer support software and tools
Knowledge of gaming industry terminology and processes

📝 Enhancement Note: While a higher education degree or relevant experience is preferred, the company values a strong work ethic and a genuine interest in IT above all else.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured resume highlighting relevant experience, skills, and achievements
Examples of previous customer support or problem-solving experiences, demonstrating strong communication skills and adaptability
A cover letter expressing interest in the role and the gaming industry, as well as a clear understanding of the required skills and responsibilities

Technical Documentation:

A list of relevant technical skills and certifications, if any
Examples of previous customer support or problem-solving experiences, including the steps taken to resolve issues and the outcomes achieved

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €1,200 and €1,600 per month, based on the average salary for a Technical Support Specialist in Tartu, Estonia, and the company's size and industry.

Benefits:

A professional and fun team environment with proper training and knowledge sharing
Opportunities for personal and professional growth
Variety in daily tasks and challenges
Active lifestyle and mental well-being support
Fun and engaging company events

Working Hours: The role requires working in shifts, including weekends, with no night shifts. The standard working week is 40 hours.

📝 Enhancement Note: The salary range is an estimate based on regional market data and the company's size. The actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Playtech is a global leader in the gaming industry, focused on regulated and regulating markets across its B2B and B2C businesses.

Company Size: Playtech is a large, publicly-traded company with a premium listing on the Main Market of the London Stock Exchange. This means that the company has a well-established structure, resources, and opportunities for career growth.

Founded: Playtech was founded in 1999 and has since grown into a leading technology company delivering innovative products and services to ensure a safe, engaging, and entertaining gaming experience.

Team Structure:

The Technical Support team is a crucial part of Playtech's Service Operations unit, working closely with various departments to ensure the smooth operation of the company's software solutions.
The team is responsible for supporting all products that Playtech has to offer, which brings a variety of challenges and keeps the work environment fresh and dynamic.

Development Methodology:

Playtech values a professional and fun team environment, where proper training and knowledge sharing are essential for the team's success.
The company encourages personal and professional growth, offering opportunities for employees to develop their skills and advance their careers.
Playtech supports an active lifestyle and mental well-being, organizing fun and engaging company events to foster a positive work environment.

Company Website: www.playtech.com

📝 Enhancement Note: Playtech's company culture emphasizes professionalism, fun, and continuous learning, making it an attractive workplace for individuals interested in the gaming industry and customer support.

📈 Career & Growth Analysis

Technical Support Specialist Career Level: This role is an entry-level position within the Technical Support team, focusing on investigating, troubleshooting, and solving customers' concerns. The primary responsibility is to communicate effectively with licensees and partners to ensure timely resolution of technical issues.

Reporting Structure: The Technical Support Specialist reports directly to the Technical Support Team Lead, who oversees the team's performance and ensures that customers' concerns are addressed promptly and effectively.

Technical Impact: The Technical Support Specialist plays a crucial role in maintaining the smooth operation of Playtech's software solutions by resolving customers' technical issues and ensuring their satisfaction. This role has a direct impact on the company's reputation and customer retention.

Growth Opportunities:

Technical Support Team Lead: After gaining experience and demonstrating strong performance, Technical Support Specialists may have the opportunity to progress to a Team Lead position, overseeing the team's performance and ensuring that customers' concerns are addressed promptly and effectively.
Other Customer Support Roles: Depending on the individual's interests and skills, there may be opportunities to transition to other customer support roles within the company, such as Customer Success or Account Management.
Technical Roles: With a strong foundation in customer support and a keen interest in technical aspects, individuals may explore opportunities in technical roles, such as Quality Assurance or Software Development.

📝 Enhancement Note: Playtech offers various growth opportunities for Technical Support Specialists, depending on their interests, skills, and performance. The company values internal promotions and encourages employees to develop their careers within the organization.

🌐 Work Environment

Office Type: Playtech's office in Tartu, Estonia, is a modern and dynamic workspace, designed to foster collaboration and creativity among team members.

Office Location(s): The Tartu office is located at Vanemuise 7, Tartu, Estonia, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Environment: The office features open-plan workspaces, encouraging team members to collaborate, share ideas, and learn from each other.
Modern Equipment: Employees have access to state-of-the-art equipment, including multiple monitors and testing devices, to ensure efficient problem-solving and customer support.
Cross-functional Collaboration: The Technical Support team works closely with various departments, such as Software Development, Quality Assurance, and Customer Success, to ensure seamless customer support and product improvement.

Work Schedule: The role requires working in shifts, including weekends, with no night shifts. The standard working week is 40 hours, with flexibility for deployment windows and maintenance as needed.

📝 Enhancement Note: Playtech's work environment is designed to foster collaboration, creativity, and continuous learning, making it an attractive workplace for customer support professionals.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: The hiring team will review applicants' resumes and cover letters to assess their qualifications and fit for the role.
Phone/Video Screen: Shortlisted candidates will participate in a phone or video call with the hiring team to discuss their experience, skills, and motivation for the role.
On-site Interview: Top candidates will be invited to the Playtech office in Tartu for an on-site interview, where they will meet the Technical Support Team Lead and other team members. The interview will focus on the candidate's problem-solving skills, communication abilities, and cultural fit.
Final Decision: The hiring team will make a final decision based on the candidate's performance throughout the interview process and their overall fit for the role and company culture.

Portfolio Review Tips:

Highlight relevant customer support or problem-solving experiences, demonstrating strong communication skills and adaptability.
Include examples of previous technical challenges and the steps taken to resolve them, emphasizing the outcome and the lessons learned.
Tailor the portfolio to showcase the candidate's interest in the gaming industry and their understanding of the required skills and responsibilities.

Technical Challenge Preparation:

Familiarize oneself with common customer support scenarios and the tools used to resolve technical issues.
Practice active listening and effective communication skills to ensure clear and concise problem-solving.
Brush up on knowledge of the gaming industry and Playtech's products to demonstrate a genuine interest in the role and company.

ATS Keywords: Technical Support, Customer Support, Problem Solving, Communication Skills, Teamwork, Adaptability, IT Interest, Gaming Industry, Customer Satisfaction, Troubleshooting, Customer Relationship Management (CRM), Customer Service Software, Customer Experience, Customer Success

📝 Enhancement Note: Playtech's interview process focuses on assessing the candidate's problem-solving skills, communication abilities, and cultural fit. The company values a strong work ethic and a genuine interest in the gaming industry and customer support.

🛠 Technology Stack & Web Infrastructure

Customer Support Software:

Playtech uses customer support software to manage and track customer issues, ensuring efficient resolution and customer satisfaction.
Candidates should be comfortable using customer support software and familiarizing themselves with the specific tools used by Playtech.

Communication Tools:

The Technical Support team uses various communication tools to liaise with customers, licensees, and partners, such as email, instant messaging, and video conferencing.
Candidates should be proficient in using communication tools and comfortable working in an English-speaking environment.

Gaming Industry Knowledge:

While not a technical requirement, having a basic understanding of the gaming industry and Playtech's products can be beneficial for candidates applying for this role.
Familiarizing oneself with the gaming industry and Playtech's offerings can help candidates demonstrate a genuine interest in the role and company.

📝 Enhancement Note: While this role does not require specific technical skills or knowledge, a basic understanding of the gaming industry and customer support software can be beneficial for candidates applying for this position.

👥 Team Culture & Values

Customer Support Values:

Professionalism: Playtech values a professional approach to customer support, ensuring that customers' concerns are addressed promptly, effectively, and with empathy.
Empathy: The Technical Support team understands the importance of putting oneself in the customer's shoes to ensure that their needs are met and their satisfaction is guaranteed.
Continuous Learning: Playtech encourages its employees to continuously learn and improve their skills, staying up-to-date with the latest trends and best practices in customer support and the gaming industry.

Collaboration Style:

Cross-functional Collaboration: The Technical Support team works closely with various departments, such as Software Development, Quality Assurance, and Customer Success, to ensure seamless customer support and product improvement.
Knowledge Sharing: Playtech fosters a culture of knowledge sharing, where team members are encouraged to learn from each other and collaborate to resolve customer issues and improve processes.
Mentoring: The company offers mentoring opportunities to help employees develop their skills and advance their careers within the organization.

📝 Enhancement Note: Playtech's customer support values emphasize professionalism, empathy, and continuous learning, making it an attractive workplace for customer support professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Diverse Customer Base: Playtech's customer base is diverse and global, presenting unique challenges and requiring adaptability from the Technical Support team.
Critical Situations: The role may involve tackling critical situations, demanding quick thinking, and effective problem-solving under pressure.
Variety of Issues: The Technical Support team supports all products that Playtech has to offer, bringing a variety of challenges and keeping the work environment fresh and dynamic.

Learning & Development Opportunities:

Product Training: Playtech offers comprehensive product training to ensure that Technical Support Specialists have the necessary knowledge and skills to resolve customer issues effectively.
Industry Events: The company encourages employees to attend industry events and conferences to stay up-to-date with the latest trends and best practices in customer support and the gaming industry.
Career Progression: Playtech offers various growth opportunities for Technical Support Specialists, depending on their interests, skills, and performance, including promotions to Team Lead positions and transitions to other customer support roles or technical roles.

📝 Enhancement Note: Playtech's Technical Support role presents diverse challenges and opportunities for growth, making it an attractive career choice for customer support professionals seeking a dynamic and engaging work environment.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Candidates can expect to be presented with various customer support scenarios during the interview process, focusing on their problem-solving skills, communication abilities, and adaptability.
Industry Knowledge: The interviewer may ask questions about the gaming industry and Playtech's products to assess the candidate's interest and understanding of the role and company.
Behavioral Questions: The interview process may include behavioral questions to evaluate the candidate's past performance and their ability to apply their skills and experiences to the role and company.

Company & Culture Questions:

Company Values: Candidates should familiarize themselves with Playtech's company values and be prepared to discuss how they align with their personal values and work ethic.
Team Dynamics: The interviewer may ask questions about the candidate's preferred working style and their ability to collaborate effectively with the Technical Support team and other departments.
Customer Focus: The interview process will focus on the candidate's understanding of customer needs and their ability to provide excellent customer support and ensure customer satisfaction.

Portfolio Presentation Strategy:

Storytelling: Candidates should prepare a compelling narrative that highlights their relevant customer support or problem-solving experiences, emphasizing the outcome and the lessons learned.
Active Listening: During the portfolio presentation, candidates should demonstrate active listening skills and engage with the interviewer, asking questions and addressing any concerns or clarifications.
Adaptability: Candidates should be prepared to discuss how they have adapted to different situations in the past and how they would approach unique challenges in the Technical Support role.

📝 Enhancement Note: Playtech's interview process focuses on assessing the candidate's problem-solving skills, communication abilities, adaptability, and cultural fit. The company values a strong work ethic and a genuine interest in the gaming industry and customer support.

📌 Application Steps

To apply for the Technical Support Specialist position at Playtech:

Submit Your Application: Visit the Playtech careers page and follow the instructions to submit your resume, cover letter, and any other required documents.
Tailor Your Portfolio: Highlight relevant customer support or problem-solving experiences, demonstrating strong communication skills and adaptability. Include examples of previous technical challenges and the steps taken to resolve them, emphasizing the outcome and the lessons learned.
Prepare for the Interview: Familiarize yourself with common customer support scenarios, the tools used to resolve technical issues, and the gaming industry. Brush up on your knowledge of Playtech's products and be prepared to discuss your interest in the role and company.
Research the Company: Learn about Playtech's company values, team dynamics, and customer focus. Be prepared to discuss how you align with the company's culture and how you can contribute to its success.

📝 Enhancement Note: Playtech's application process focuses on assessing the candidate's problem-solving skills, communication abilities, adaptability, and cultural fit. The company values a strong work ethic and a genuine interest in the gaming industry and customer support.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, emphasizing communication skills, problem-solving, and adaptability.
Include customer support software and tools relevant to the role, such as CRM, ticketing systems, and communication platforms.
Address customer support best practices, such as active listening, empathy, and effective communication strategies.
Highlight the importance of customer satisfaction and the impact of customer support on the company's reputation and customer retention.
Provide tactical advice for customer support interviews, focusing on problem-solving scenarios, behavioral questions, and company culture assessment.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and gaming industry-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support software and tools relevant to the role, such as CRM, ticketing systems, and communication platforms.
Address customer support best practices, such as active listening, empathy, and effective communication strategies.
Provide tactical advice for customer support interviews, focusing on problem-solving scenarios, behavioral questions, and company culture assessment.
Include customer support-specific interview preparation and coding challenge guidance.
Emphasize the importance of customer satisfaction and the impact of customer support on the company's reputation and customer retention.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and gaming industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize customer support best practices, active listening, empathy, and effective communication strategies.
Include specific portfolio requirements tailored to the customer support discipline and role level.
Address common customer support scenarios, problem-solving techniques, and communication strategies.
Focus on problem-solving methods, performance optimization, and customer satisfaction strategies.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific role.
Marketing language unrelated to customer support or the gaming industry.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals seeking their next opportunity in the gaming industry.

Technical Support Specialist