Technical Support Specialist(製品:超音波診断装置)

Philips
Full_time¥4.6M-6.5M/year (JPY)Tokyo, Japan

📍 Job Overview

  • Job Title: Technical Support Specialist(製品:超音波診断装置)
  • Company: Philips
  • Location: Tokyo, Tōkyō, Japan
  • Job Type: On-site
  • Category: Technical Support
  • Date Posted: 2025-06-12

🚀 Role Summary

  • Key Responsibilities: Provide technical support for ultrasound diagnostic equipment, assist field service engineers, manage escalations with manufacturing departments, collaborate with domestic and international teams to enhance customer satisfaction and business growth.
  • Required Skills: Technical support experience, problem-solving skills, collaboration, communication, customer service, bilingual (Japanese and English), basic PC skills, leadership.

💻 Primary Responsibilities

🛠 Technical Support & Troubleshooting

  • Responsibility 1: Provide technical support and troubleshooting for ultrasound diagnostic equipment.
  • Responsibility 2: Assist field service engineers (FSE) with technical support and on-site visits.
  • Responsibility 3: Manage escalations with manufacturing departments, ensuring timely resolution and feedback.

🌐 Cross-Functional Collaboration

  • Responsibility 4: Collaborate with domestic and international teams, including FSEs, manufacturing, and other relevant departments.
  • Responsibility 5: Participate in international training events and contribute to domestic training program development.

📊 Information Management & Reporting

  • Responsibility 6: Ensure timely and accurate information distribution regarding product and service updates.
  • Responsibility 7: Establish and maintain support systems for new product introductions.

🛠 Product & Service Improvement

  • Responsibility 8: Contribute to FSE productivity improvements, service system enhancements, and business group goal achievement.
  • Responsibility 9: Participate in product and service recall and repair processes.

🎓 Skills & Qualifications

🎓 Education & Experience

  • Education: University or vocational school graduate, preferably with a background in science or engineering.
  • Experience: Over five years of experience as a field service engineer, with a proven track record of resolving customer complaints.

🛠 Required Skills

  • Technical Skills: Expertise in ultrasound diagnostic equipment, strong problem-solving skills, and a solid understanding of related products and services.
  • Soft Skills: Excellent communication skills in Japanese and English, strong collaboration skills, and leadership abilities.

🛠 Preferred Skills

  • Additional Skills: Familiarity with international business environments, experience with remote work, and proficiency in using various software tools.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

💰 Salary Range

  • Salary: ¥4,600,000 - ¥6,500,000 per year, negotiable based on experience.

🎁 Benefits

  • Health Insurance: Social health insurance (health and pension).
  • Pension Insurance: Employment insurance and workers' accident compensation insurance.
  • Paid Leave: Annual paid leave, care leave, and sick leave.
  • Bonus: Annual bonus based on company and personal performance.

🎯 Team & Company Context

🏢 Company Culture

  • Industry: Medical technology.
  • Company Size: Large multinational corporation.
  • Founded: 1891.
  • Team Structure: Large, global teams with specialized roles and cross-functional collaboration.
  • Development Methodology: Agile and lean methodologies, with a focus on continuous improvement.

📈 Career & Growth Analysis

  • Role Level: Mid-level technical support specialist role with opportunities for career progression in technical, management, or leadership tracks.
  • Reporting Structure: Reports directly to the technical support manager, with a matrixed reporting line to other departments as needed.
  • Technical Impact: Direct impact on product quality, customer satisfaction, and business growth through effective technical support and collaboration.

🌐 Work Environment

  • Office Type: Modern, collaborative office space with state-of-the-art equipment and tools.
  • Office Location(s): Tokyo, with opportunities for domestic and international travel.
  • Workspace Context: Shared workspace with dedicated areas for training, meetings, and quiet work.
  • Work Schedule: Standard business hours with flexibility for on-call and on-site support as needed.

📄 Application & Technical Interview Process

📝 Application Process

  1. Submit your application through the provided link.
  2. Prepare your resume, highlighting relevant experience and skills.
  3. Research the company and role to demonstrate your interest and understanding.

📝 Interview Process

  1. Phone/Screening Interview: Initial conversation to assess communication skills, motivation, and cultural fit.
  2. Technical Interview: In-depth discussion of technical skills, problem-solving abilities, and product knowledge.
  3. Final Interview: Meeting with the hiring manager or panel to evaluate overall fit, motivation, and career aspirations.

🛠 Interview Preparation

  • Technical Preparation: Brush up on ultrasound diagnostic equipment, troubleshooting techniques, and related technologies.
  • Product Knowledge: Familiarize yourself with Philips' ultrasound product portfolio and unique features.
  • Company Research: Understand Philips' mission, values, and recent projects to demonstrate your alignment with the company culture.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

🌟 Company Values

  • Customer Focus: Philips is committed to improving people's lives through meaningful innovation.
  • Quality: Philips strives for excellence in all aspects of its business, from product development to customer service.
  • Integrity: Philips conducts business with honesty, fairness, and transparency.
  • Responsibility: Philips takes responsibility for its actions and their impact on society and the environment.

🌟 Collaboration Style

  • Philips encourages open communication, active listening, and constructive feedback to foster a collaborative and inclusive work environment.

🛠 Challenges & Growth Opportunities

🛠 Technical Challenges

  • Product Complexity: Stay up-to-date with the latest ultrasound diagnostic equipment and software updates.
  • Customer Expectations: Manage customer expectations and ensure high levels of satisfaction in a dynamic and evolving healthcare landscape.
  • Global Collaboration: Work effectively with international teams, managing time zone differences and cultural nuances.

🌱 Learning & Development Opportunities

  • Technical Skill Development: Expand your knowledge of ultrasound diagnostic equipment, related technologies, and industry best practices.
  • Leadership & Management: Develop leadership and management skills to take on more senior roles within the organization.
  • Global Experience: Gain international experience through collaboration with global teams and participation in international projects.

💡 Interview Preparation

💡 Technical Questions

  • Product Knowledge: Demonstrate a solid understanding of Philips' ultrasound diagnostic equipment portfolio and its unique features.
  • Troubleshooting Scenarios: Walk through real-life troubleshooting scenarios, explaining your approach and the steps you would take to resolve the issue.
  • Problem-Solving: Present a structured approach to problem-solving, using a relevant example from your past experience.

💡 Company & Culture Questions

  • Company Mission: Explain how you align with Philips' mission to improve people's lives through meaningful innovation.
  • Team Dynamics: Describe your preferred working style and how you would contribute to Philips' collaborative and inclusive culture.
  • Career Growth: Discuss your long-term career goals and how this role fits into your professional development plan.

💡 Portfolio Presentation Strategy (N/A for this role)

📌 Application Steps

  1. Submit your application through the provided link.
  2. Prepare your resume, highlighting relevant experience and skills.
  3. Research the company and role to demonstrate your interest and understanding.
  4. Practice common interview questions and brush up on your technical skills.
  5. Prepare any necessary documents, such as certifications or portfolio pieces, if applicable.

📝 Enhancement Notes

  • Role Complexity: This role requires a balance of technical expertise, strong communication skills, and the ability to work effectively in a global, cross-functional team environment.
  • Career Progression: With its large product portfolio and global presence, Philips offers numerous opportunities for career growth and development within the technical support domain.
  • Company Culture: Philips' commitment to innovation, quality, integrity, and responsibility provides a strong foundation for a supportive and inclusive work environment.

Application Requirements

Candidates should have over five years of experience as a field service engineer and demonstrate leadership in resolving customer complaints. Fluency in Japanese and a good command of English, along with basic PC skills, are essential.