Technical Support Specialist(製品:超音波診断装置)
Philips
Full_time•¥4.6M-6.5M/year (JPY)•Tokyo, Japan
📍 Job Overview
- Job Title: Technical Support Specialist(製品:超音波診断装置)
- Company: Philips
- Location: Tokyo, Tōkyō, Japan
- Job Type: On-site
- Category: Technical Support
- Date Posted: 2025-06-12
🚀 Role Summary
- Key Responsibilities: Provide technical support for ultrasound diagnostic equipment, assist field service engineers, manage escalations with manufacturing departments, collaborate with domestic and international teams to enhance customer satisfaction and business growth.
- Required Skills: Technical support experience, problem-solving skills, collaboration, communication, customer service, bilingual (Japanese and English), basic PC skills, leadership.
💻 Primary Responsibilities
🛠 Technical Support & Troubleshooting
- Responsibility 1: Provide technical support and troubleshooting for ultrasound diagnostic equipment.
- Responsibility 2: Assist field service engineers (FSE) with technical support and on-site visits.
- Responsibility 3: Manage escalations with manufacturing departments, ensuring timely resolution and feedback.
🌐 Cross-Functional Collaboration
- Responsibility 4: Collaborate with domestic and international teams, including FSEs, manufacturing, and other relevant departments.
- Responsibility 5: Participate in international training events and contribute to domestic training program development.
📊 Information Management & Reporting
- Responsibility 6: Ensure timely and accurate information distribution regarding product and service updates.
- Responsibility 7: Establish and maintain support systems for new product introductions.
🛠 Product & Service Improvement
- Responsibility 8: Contribute to FSE productivity improvements, service system enhancements, and business group goal achievement.
- Responsibility 9: Participate in product and service recall and repair processes.
🎓 Skills & Qualifications
🎓 Education & Experience
- Education: University or vocational school graduate, preferably with a background in science or engineering.
- Experience: Over five years of experience as a field service engineer, with a proven track record of resolving customer complaints.
🛠 Required Skills
- Technical Skills: Expertise in ultrasound diagnostic equipment, strong problem-solving skills, and a solid understanding of related products and services.
- Soft Skills: Excellent communication skills in Japanese and English, strong collaboration skills, and leadership abilities.
🛠 Preferred Skills
- Additional Skills: Familiarity with international business environments, experience with remote work, and proficiency in using various software tools.
📊 Web Portfolio & Project Requirements (N/A for this role)
💵 Compensation & Benefits
💰 Salary Range
- Salary: ¥4,600,000 - ¥6,500,000 per year, negotiable based on experience.
🎁 Benefits
- Health Insurance: Social health insurance (health and pension).
- Pension Insurance: Employment insurance and workers' accident compensation insurance.
- Paid Leave: Annual paid leave, care leave, and sick leave.
- Bonus: Annual bonus based on company and personal performance.
🎯 Team & Company Context
🏢 Company Culture
- Industry: Medical technology.
- Company Size: Large multinational corporation.
- Founded: 1891.
- Team Structure: Large, global teams with specialized roles and cross-functional collaboration.
- Development Methodology: Agile and lean methodologies, with a focus on continuous improvement.
📈 Career & Growth Analysis
- Role Level: Mid-level technical support specialist role with opportunities for career progression in technical, management, or leadership tracks.
- Reporting Structure: Reports directly to the technical support manager, with a matrixed reporting line to other departments as needed.
- Technical Impact: Direct impact on product quality, customer satisfaction, and business growth through effective technical support and collaboration.
🌐 Work Environment
- Office Type: Modern, collaborative office space with state-of-the-art equipment and tools.
- Office Location(s): Tokyo, with opportunities for domestic and international travel.
- Workspace Context: Shared workspace with dedicated areas for training, meetings, and quiet work.
- Work Schedule: Standard business hours with flexibility for on-call and on-site support as needed.
📄 Application & Technical Interview Process
📝 Application Process
- Submit your application through the provided link.
- Prepare your resume, highlighting relevant experience and skills.
- Research the company and role to demonstrate your interest and understanding.
📝 Interview Process
- Phone/Screening Interview: Initial conversation to assess communication skills, motivation, and cultural fit.
- Technical Interview: In-depth discussion of technical skills, problem-solving abilities, and product knowledge.
- Final Interview: Meeting with the hiring manager or panel to evaluate overall fit, motivation, and career aspirations.
🛠 Interview Preparation
- Technical Preparation: Brush up on ultrasound diagnostic equipment, troubleshooting techniques, and related technologies.
- Product Knowledge: Familiarize yourself with Philips' ultrasound product portfolio and unique features.
- Company Research: Understand Philips' mission, values, and recent projects to demonstrate your alignment with the company culture.
🛠 Technology Stack & Web Infrastructure (N/A for this role)
👥 Team Culture & Values
🌟 Company Values
- Customer Focus: Philips is committed to improving people's lives through meaningful innovation.
- Quality: Philips strives for excellence in all aspects of its business, from product development to customer service.
- Integrity: Philips conducts business with honesty, fairness, and transparency.
- Responsibility: Philips takes responsibility for its actions and their impact on society and the environment.
🌟 Collaboration Style
- Philips encourages open communication, active listening, and constructive feedback to foster a collaborative and inclusive work environment.
🛠 Challenges & Growth Opportunities
🛠 Technical Challenges
- Product Complexity: Stay up-to-date with the latest ultrasound diagnostic equipment and software updates.
- Customer Expectations: Manage customer expectations and ensure high levels of satisfaction in a dynamic and evolving healthcare landscape.
- Global Collaboration: Work effectively with international teams, managing time zone differences and cultural nuances.
🌱 Learning & Development Opportunities
- Technical Skill Development: Expand your knowledge of ultrasound diagnostic equipment, related technologies, and industry best practices.
- Leadership & Management: Develop leadership and management skills to take on more senior roles within the organization.
- Global Experience: Gain international experience through collaboration with global teams and participation in international projects.
💡 Interview Preparation
💡 Technical Questions
- Product Knowledge: Demonstrate a solid understanding of Philips' ultrasound diagnostic equipment portfolio and its unique features.
- Troubleshooting Scenarios: Walk through real-life troubleshooting scenarios, explaining your approach and the steps you would take to resolve the issue.
- Problem-Solving: Present a structured approach to problem-solving, using a relevant example from your past experience.
💡 Company & Culture Questions
- Company Mission: Explain how you align with Philips' mission to improve people's lives through meaningful innovation.
- Team Dynamics: Describe your preferred working style and how you would contribute to Philips' collaborative and inclusive culture.
- Career Growth: Discuss your long-term career goals and how this role fits into your professional development plan.
💡 Portfolio Presentation Strategy (N/A for this role)
📌 Application Steps
- Submit your application through the provided link.
- Prepare your resume, highlighting relevant experience and skills.
- Research the company and role to demonstrate your interest and understanding.
- Practice common interview questions and brush up on your technical skills.
- Prepare any necessary documents, such as certifications or portfolio pieces, if applicable.
📝 Enhancement Notes
- Role Complexity: This role requires a balance of technical expertise, strong communication skills, and the ability to work effectively in a global, cross-functional team environment.
- Career Progression: With its large product portfolio and global presence, Philips offers numerous opportunities for career growth and development within the technical support domain.
- Company Culture: Philips' commitment to innovation, quality, integrity, and responsibility provides a strong foundation for a supportive and inclusive work environment.
Application Requirements
Candidates should have over five years of experience as a field service engineer and demonstrate leadership in resolving customer complaints. Fluency in Japanese and a good command of English, along with basic PC skills, are essential.