📍 Job Overview

Job Title: Technical Support Specialist（製品：超音波診断装置）
Company: Philips
Location: Tokyo, Tōkyō, Japan
Job Type: On-site
Category: Technical Support
Date Posted: 2025-06-12
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Provide technical support for ultrasound diagnostic equipment and assist field service engineers.
Manage escalations with overseas manufacturing departments and collaborate with various teams to enhance service quality and customer satisfaction.
Contribute to the improvement of field service engineers' productivity and service quality through training and support.
Facilitate the domestic introduction of new products and services.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to effectively support field service engineers and collaborate with various departments.

💻 Primary Responsibilities

Technical Support: Provide technical assistance to field service engineers (FSEs) and help resolve technical issues related to ultrasound diagnostic equipment.
Escalation Management: Manage escalations with overseas manufacturing departments and ensure timely resolution of technical problems.
Collaboration: Work closely with various departments, including sales, marketing, and R&D, to improve service quality and customer satisfaction.
Training and Support: Provide training and support to FSEs to enhance their technical skills and knowledge.
Product Introduction: Facilitate the domestic introduction of new products and services, ensuring a smooth launch and customer support.
Customer Communication: Serve as a point of contact between customers and the technical support team, addressing customer inquiries and feedback.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and excellent communication skills to effectively collaborate with various teams and resolve technical issues.

🎓 Skills & Qualifications

Education: A bachelor's degree in a relevant field, such as engineering or a related discipline, is preferred.

Experience: Candidates should have over five years of experience as a field service engineer and demonstrate leadership in resolving customer complaints. Experience working with ultrasound diagnostic equipment is a plus.

Required Skills:

Proficient in English (TOEIC 550 or above) and Japanese (native or near-native level)
Strong technical background in ultrasound diagnostic equipment
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work effectively in a team environment and collaborate with various departments
Proficiency in basic PC skills (PowerPoint, Excel, Word)
Valid driver's license

Preferred Skills:

Experience working with international teams and managing cross-cultural communication
Familiarity with project management tools and methodologies
Knowledge of Agile development processes
Experience with customer relationship management (CRM) software

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills. Candidates with experience working with international teams and managing cross-cultural communication will be at an advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio showcasing your technical expertise in ultrasound diagnostic equipment, including case studies demonstrating your problem-solving skills and ability to resolve complex technical issues.
Examples of your training materials and presentations, highlighting your ability to communicate complex technical concepts effectively.
Evidence of your experience working with international teams and managing cross-cultural communication.

Technical Documentation:

Detailed technical documentation outlining your approach to resolving technical issues, including step-by-step guides and troubleshooting procedures.
Documentation demonstrating your ability to manage escalations and collaborate with various departments to resolve technical problems.
Evidence of your participation in product introductions and customer support initiatives.

📝 Enhancement Note: This role requires a strong technical portfolio demonstrating your expertise in ultrasound diagnostic equipment and your ability to communicate complex technical concepts effectively.

💵 Compensation & Benefits

Salary Range: The salary range for this position is ¥4,600,000 - ¥6,500,000 per year, with experience considered for negotiation.

Benefits:

Bonus (annual)
Paid leave (20 days per year, with additional care leave and sick leave)
Social insurance (health insurance, pension insurance, unemployment insurance, and workers' compensation insurance)
Philips Flex Points (72,000 points, equivalent to ¥72,000)

Working Hours: The standard work hours are 9:00 AM to 5:30 PM, with a 1-hour lunch break. The company operates a flexible time system, allowing employees to adjust their working hours within certain limits.

📝 Enhancement Note: The salary range for this position is based on market research for technical support roles in the ultrasound diagnostic equipment industry in Tokyo. Benefits are subject to change and may vary depending on the company's policies and the employee's tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Philips is a global leader in health technology, focused on improving people's lives through meaningful innovation.

Company Size: Philips employs approximately 80,000 people across 100 countries, with a significant presence in Japan.

Founded: Philips was founded in 1891 and has a rich history of innovation and technological advancements in the healthcare industry.

Team Structure:

The technical support team consists of experienced professionals with a strong background in ultrasound diagnostic equipment and excellent communication skills.
The team works closely with various departments, including sales, marketing, R&D, and manufacturing, to ensure customer satisfaction and drive business growth.
The team is led by a manager who oversees the day-to-day operations and provides guidance and support to team members.

Development Methodology:

Philips follows Agile development processes, focusing on iterative development, continuous improvement, and customer collaboration.
The technical support team uses project management tools to track progress, manage tasks, and ensure efficient collaboration with other departments.
The company encourages a culture of innovation and continuous learning, with regular training opportunities and professional development programs.

Company Website: Philips Japan

📝 Enhancement Note: Philips is a global leader in health technology, with a strong focus on innovation and customer satisfaction. The company's culture emphasizes collaboration, continuous learning, and a commitment to improving people's lives through meaningful innovation.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position, requiring a strong technical background and excellent communication skills. The role offers significant opportunities for career growth and professional development.

Reporting Structure: The Technical Support Specialist reports directly to the Technical Support Manager and works closely with various departments, including sales, marketing, R&D, and manufacturing.

Technical Impact: The Technical Support Specialist plays a critical role in ensuring the smooth operation of ultrasound diagnostic equipment and driving customer satisfaction. The role requires a deep understanding of the technology and the ability to communicate effectively with customers, field service engineers, and other departments.

Growth Opportunities:

Technical Expertise: The role offers opportunities to develop technical expertise in ultrasound diagnostic equipment and related technologies, with potential career progression to senior technical roles or specialist positions.
Leadership Development: The role provides opportunities to develop leadership skills through training and mentoring, with potential career progression to management or team leadership positions.
Cross-functional Collaboration: The role offers opportunities to collaborate with various departments, gaining exposure to different aspects of the business and developing a broad understanding of the company's operations.

📝 Enhancement Note: This role offers significant opportunities for career growth and professional development. Candidates with a strong technical background and excellent communication skills will be well-positioned to succeed in this role and advance their careers within the company.

🌐 Work Environment

Office Type: Philips Japan has a modern, open-plan office in Tokyo, with dedicated spaces for collaboration, training, and meetings.

Office Location(s): The company's headquarters are located in Tokyo, with additional offices and service centers throughout Japan.

Workspace Context:

The technical support team works in an open-plan office, with dedicated workstations and shared spaces for collaboration and team meetings.
The team has access to the latest technology and tools, including ultrasound diagnostic equipment, diagnostic software, and project management tools.
The company encourages a culture of collaboration and teamwork, with regular team-building activities and social events.

Work Schedule: The standard work hours are 9:00 AM to 5:30 PM, with a 1-hour lunch break. The company operates a flexible time system, allowing employees to adjust their working hours within certain limits. The role may require occasional overtime or on-call duties to support field service engineers and resolve technical issues.

📝 Enhancement Note: Philips Japan offers a modern, collaborative work environment with access to the latest technology and tools. The company's culture emphasizes teamwork, innovation, and continuous learning, providing an ideal setting for technical professionals to grow and develop their careers.

📄 Application & Technical Interview Process

Interview Process:

Phone Screening: A brief phone or video call to assess your communication skills, English proficiency, and understanding of the role.
Technical Assessment: A hands-on technical assessment, focusing on your problem-solving skills, knowledge of ultrasound diagnostic equipment, and ability to resolve technical issues.
Behavioral Interview: An in-depth discussion of your problem-solving approach, customer service experience, and ability to work effectively in a team environment.
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss your fit for the role, career aspirations, and next steps.

Portfolio Review Tips:

Highlight your technical expertise in ultrasound diagnostic equipment, including case studies demonstrating your problem-solving skills and ability to resolve complex technical issues.
Showcase your training materials and presentations, highlighting your ability to communicate complex technical concepts effectively.
Emphasize your experience working with international teams and managing cross-cultural communication.

Technical Challenge Preparation:

Brush up on your knowledge of ultrasound diagnostic equipment, including its components, operation, and common technical issues.
Familiarize yourself with the latest diagnostic software and tools used by Philips.
Prepare for hands-on technical assessments, focusing on your problem-solving skills and ability to resolve technical issues.

ATS Keywords: (See the "AI Key Skills" section above for a comprehensive list of relevant keywords)

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, problem-solving skills, and ability to work effectively in a team environment. Candidates with a strong technical background and excellent communication skills will be well-positioned to succeed in the interview process.

🛠 Technology Stack & Web Infrastructure

Ultrasound Diagnostic Equipment:

Philips Ultrasound Systems (EPIQ, Affiniti, and other product lines)
Ultrasound transducers and probes
Diagnostic software (Philips Healthcare Informatics Solutions)

Technical Support Tools:

Remote desktop software (e.g., TeamViewer, Remote Desktop Connection)
Diagnostic software (e.g., Philips Healthcare Informatics Solutions)
Project management tools (e.g., Microsoft Project, Asana, Trello)
Customer relationship management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)

📝 Enhancement Note: Philips uses a range of ultrasound diagnostic equipment and technical support tools to ensure efficient and effective customer support. Candidates with experience working with these technologies will be well-positioned to succeed in this role.

👥 Team Culture & Values

Philips' Core Values:

Customer focus: Philips is committed to understanding and meeting the needs of its customers, with a focus on improving people's lives through meaningful innovation.
Quality: Philips is dedicated to delivering high-quality products and services, with a commitment to continuous improvement and excellence.
Integrity: Philips conducts its business with honesty, transparency, and respect for all stakeholders, including employees, customers, and partners.
Sustainability: Philips is committed to sustainable business practices, with a focus on environmental responsibility and social impact.

Team Culture:

The technical support team at Philips Japan values collaboration, innovation, and continuous learning.
The team works closely together to resolve technical issues, improve service quality, and drive customer satisfaction.
The team encourages a culture of open communication, with regular team meetings and feedback sessions.

📝 Enhancement Note: Philips' culture is built on a foundation of customer focus, quality, integrity, and sustainability. The technical support team at Philips Japan embodies these values, with a strong emphasis on collaboration, innovation, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Keeping up-to-date with the latest ultrasound diagnostic equipment and related technologies.
Resolving complex technical issues and managing escalations with overseas manufacturing departments.
Developing and implementing training programs for field service engineers to enhance their technical skills and knowledge.

Learning & Development Opportunities:

Attending industry conferences and workshops to stay current with the latest ultrasound diagnostic equipment and related technologies.
Pursuing relevant certifications and professional development programs to enhance your technical expertise and leadership skills.
Participating in cross-functional projects and initiatives to gain exposure to different aspects of the business and develop a broad understanding of the company's operations.

📝 Enhancement Note: This role offers significant opportunities for technical growth and professional development. Candidates with a strong technical background and a commitment to continuous learning will be well-positioned to succeed in this role and advance their careers within the company.

💡 Interview Preparation

Technical Questions:

Can you describe your experience working with ultrasound diagnostic equipment and related technologies?
How have you handled complex technical issues in previous roles, and what was the outcome?
Can you explain the difference between different ultrasound diagnostic equipment and their applications?
How do you approach training and supporting field service engineers, and what are some successful examples from your past experiences?

Company & Culture Questions:

What do you think sets Philips apart from other healthcare technology companies, and how does that impact your role as a Technical Support Specialist?
How do you approach collaboration with various departments, including sales, marketing, and R&D, to improve service quality and customer satisfaction?
Can you describe a time when you had to manage a difficult customer, and how did you handle the situation?

Portfolio Presentation Strategy:

Highlight your technical expertise in ultrasound diagnostic equipment, including case studies demonstrating your problem-solving skills and ability to resolve complex technical issues.
Showcase your training materials and presentations, highlighting your ability to communicate complex technical concepts effectively.
Emphasize your experience working with international teams and managing cross-cultural communication.

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, problem-solving skills, and ability to work effectively in a team environment. Candidates with a strong technical background and excellent communication skills will be well-positioned to succeed in the interview process.

📌 Application Steps

To apply for this Technical Support Specialist position at Philips Japan:

Update Your Resume: Tailor your resume to highlight your technical expertise in ultrasound diagnostic equipment, problem-solving skills, and experience working with international teams.
Prepare Your Portfolio: Gather examples of your technical expertise, training materials, and presentations, showcasing your ability to communicate complex technical concepts effectively.
Research the Company: Familiarize yourself with Philips' mission, values, and culture, and be prepared to discuss how your skills and experience align with the company's goals.
Prepare for the Interview: Review the interview process and technical assessment guidelines, and be ready to demonstrate your problem-solving skills, technical expertise, and ability to work effectively in a team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist（製品：超音波診断装置）