Technical Support Specialist at Philips

📍 Job Overview

Job Title: Technical Support Specialist
Company: Philips
Location: Blumenau, Santa Catarina, Brazil
Job Type: Full-Time
Category: Technical Support & Customer Service
Date Posted: 2025-07-31
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role is part of Philips' global healthcare technology team, focusing on ensuring optimal functionality of RIS (Radiology Information System) and PACS (Picture Archiving and Communication System) systems. The primary goal is to contribute to effective management of medical images and patient information, ultimately improving healthcare service delivery.

💻 Primary Responsibilities

📝 Enhancement Note: The Technical Support Specialist is responsible for providing advanced technical assistance and troubleshooting for RIS and PACS systems. This role serves as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction. Additionally, the role involves managing escalations to the development team, leading the identification and resolution of complex issues, and coordinating with stakeholders to communicate outages, workarounds, and resolutions.

💻 Key Responsibilities

Provide advanced technical assistance and troubleshooting for RIS and PACS systems.
Manage escalations to the development team for unresolved issues.
Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance.
Coordinate with stakeholders to communicate outages, workarounds, and resolutions effectively.

🎓 Skills & Qualifications

🎓 Education & Experience

Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
Solid experience (2-5 years) in supporting RIS/PACS systems.

🎓 Required Skills

Specialized knowledge in HL7 and DICOM integration.
Oracle Database administration certification.
Excellent analytical and problem-solving skills.
Strong understanding of network configurations, Oracle database management, and healthcare data protocols.
Virtualization technologies and AWS.
Radiology workflows.

🎓 Preferred Skills

Relevant certifications in VMware (such as VMware Certified Professional - Data Center Virtualization) and AWS (such as AWS Cloud Practitioner).
Advanced English.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support and troubleshooting, a portfolio is not explicitly required. However, demonstrating problem-solving skills, system documentation, and previous support case examples can be beneficial.

💵 Compensation & Benefits

💵 Salary Range

📝 Enhancement Note: The salary range for this role in Blumenau, Brazil, is estimated to be between BRL 5,000 and BRL 8,000 per month, based on regional market standards for mid-senior level technical support roles in the healthcare technology industry.

💵 Benefits

Competitive benefits package, including health insurance and retirement plans.
Opportunities for professional development and career growth within Philips.
Collaborative work environment with a focus on innovation and continuous learning.

🎯 Team & Company Context

🏢 Company Culture

📝 Enhancement Note: Philips is a global health technology company with a strong focus on improving people's lives through meaningful innovation. The company values collaboration, integrity, and a passion for making a difference.

📈 Career & Growth Analysis

📝 Enhancement Note: This role offers opportunities for career growth within Philips' technical support and customer service teams. With experience and strong performance, candidates may progress to senior support roles, team leadership positions, or specialized technical roles within the organization.

🌐 Work Environment

📝 Enhancement Note: As a field role, the Technical Support Specialist will primarily work on-site at customers' or suppliers' locations. This role requires frequent travel and may involve working in various healthcare facilities and settings.

📄 Application & Technical Interview Process

📝 Enhancement Note: The application process for this role may involve resume screening, phone or video interviews, and on-site technical assessments. Candidates should be prepared to discuss their problem-solving skills, technical expertise, and experience supporting RIS and PACS systems.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on technical support and troubleshooting, the technology stack is not explicitly defined. However, candidates should be proficient in RIS and PACS systems, HL7 and DICOM integration, Oracle Database management, network configurations, and healthcare data protocols.

👥 Team Culture & Values

📝 Enhancement Note: Philips values a culture of collaboration, integrity, and a passion for making a difference. The technical support team should embody these values, working together to ensure optimal system functionality and customer satisfaction.

⚡ Challenges & Growth Opportunities

📝 Enhancement Note: This role presents challenges in troubleshooting complex technical issues, managing escalations, and coordinating with diverse stakeholders. Growth opportunities include developing specialized technical expertise, advancing to senior support roles, or pursuing other career paths within Philips' healthcare technology organization.

💡 Interview Preparation

📝 Enhancement Note: Candidates should prepare for technical interviews by demonstrating their problem-solving skills, understanding of RIS and PACS systems, and experience with HL7 and DICOM integration. They should also be ready to discuss their approach to customer service, communication skills, and adaptability in a fast-paced environment.

📌 Application Steps

To apply for this Technical Support Specialist position at Philips:

Submit your application through the provided link.
Tailor your resume to highlight your relevant experience in supporting RIS and PACS systems, as well as your problem-solving skills and technical expertise.
Prepare for interviews by researching Philips' company culture, understanding the role's responsibilities, and practicing your problem-solving and communication skills.
Be ready to discuss your experience with HL7 and DICOM integration, Oracle Database management, and healthcare data protocols.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Job-Specific Focus:

Tailor the description to emphasize the role's focus on technical support and troubleshooting for RIS and PACS systems.
Highlight the importance of problem-solving skills, system documentation, and experience supporting healthcare technology systems.
Address the role's on-site nature and frequent travel requirements.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information.
Include Enhancement Notes only when making significant inferences about the role, company, or industry.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute relevant keywords throughout all sections naturally.

Industry Expertise:

Include specific details about RIS and PACS systems, HL7 and DICOM integration, Oracle Database management, and healthcare data protocols.
Address the role's focus on customer service and stakeholder communication.
Provide tactical advice for technical interviews, focusing on problem-solving skills and system knowledge.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use technical terminology appropriately and accurately, focusing on healthcare technology systems and support processes.
Include comprehensive benefits and growth opportunities relevant to technical support professionals.
Provide actionable insights that give candidates a competitive advantage in the application process.

Technical Focus & Portfolio Emphasis:

Emphasize problem-solving skills, system documentation, and experience supporting healthcare technology systems.
Address the role's on-site nature and frequent travel requirements.
Focus on customer service, communication skills, and adaptability in a fast-paced environment.

Avoid:

Generic business jargon not relevant to technical support or customer service roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific role or industry.

Generate comprehensive, technical support-focused content that serves as a valuable resource for candidates evaluating career opportunities and preparing for technical interviews in the healthcare technology industry.

Technical Support Specialist