Technical Support Specialist（担当：超音波診断装置）

📍 Job Overview

• Job Title: Technical Support Specialist（担当：超音波診断装置）
• Company: Philips
• Location: Tokyo, Tōkyō, Japan
• Job Type: On-site
• Category: Technical Support, Field Service Engineering
• Date Posted: 2025-06-30
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Provide technical support for ultrasound diagnostic equipment, assist field service engineers, manage escalations with manufacturing departments, collaborate with domestic and international teams to enhance customer satisfaction and business growth.
• Key Skills: Technical Support, Field Service Engineering, Problem Solving, Collaboration, Training, Communication, Customer Service, Product Knowledge, PC Skills, Leadership, English Proficiency, Japanese Proficiency, Teamwork, Flexibility, Analytical Skills, Time Management.

💻 Primary Responsibilities

• 1. Technical Support: Provide technical assistance and guidance to field service engineers (FSEs) for ultrasound diagnostic equipment.
• 2. Escalation Management: Manage and escalate technical issues and quality problems to overseas manufacturing departments, and provide feedback.
• 3. Collaboration: Work closely with domestic and international teams to resolve issues, coordinate activities, and ensure customer satisfaction.
• 4. Training and Knowledge Sharing: Provide technical information, training, and support to FSEs, and contribute to the development of training programs.
• 5. Product Information: Ensure timely and accurate dissemination of product and service information within Japan.
• 6. Product Introduction Support: Provide support during the domestic introduction phase of products.
• 7. Product Recall and Repair: Handle product recalls and repairs, and coordinate with relevant departments.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to effectively support FSEs and collaborate with various teams. A proactive approach and the ability to work in a fast-paced environment are essential for success in this position.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: At least 5 years of experience as a field service engineer, with a proven track record of resolving customer complaints and issues.

Required Skills:

• Proficient in English (TOEIC 550 or above) and Japanese (native or near-native level)
• Strong technical background in ultrasound diagnostic equipment
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical mindset
• Ability to work independently and in a team environment
• Proficiency in basic PC skills (Power Point, Excel, Word)
• Valid driver's license

Preferred Skills:

• Experience working with international teams and managing time zones
• Familiarity with training and knowledge-sharing best practices
• Ability to adapt to new technologies and tools quickly

📝 Enhancement Note: While a degree in a relevant field is preferred, candidates with equivalent experience and a strong technical background will also be considered. The role requires a high level of technical proficiency and the ability to thrive in a dynamic, multicultural environment.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: ¥4,600,000 - ¥6,500,000 per year (experience-dependent)

Benefits:

• Bonus (annual)
• Paid leave (vacation, sick, and care leave)
• Social insurance (health, pension, employment, and workers' compensation)
• PhiliFlex Points (72,000 points, 1 point = 1 yen)

Working Hours: 9:00 AM - 5:30 PM (with a 1-hour lunch break and flexible working hours)

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical technology (HealthTech)

Company Size: Large (over 80,000 employees worldwide)

Founded: 1891

Team Structure:

• The role will work closely with field service engineers, manufacturing departments, and other relevant teams both domestically and internationally.
• The team follows a collaborative and customer-centric approach, valuing technical expertise, problem-solving skills, and strong communication.

Development Methodology:

• The team follows Agile methodologies, with a focus on continuous improvement and customer satisfaction.
• Regular team meetings and cross-functional collaboration are essential for success in this role.

Company Website: Philips Japan

📝 Enhancement Note: Philips is a global leader in health technology, committed to improving people's lives through meaningful innovation. The company values diversity, inclusion, and employee development, providing a supportive and engaging work environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level technical support position, focusing on ultrasound diagnostic equipment. It offers opportunities for career growth in technical support, field service engineering, or related roles within the medical technology industry.

Reporting Structure: The role reports to the Technical Support Manager and works closely with field service engineers, manufacturing departments, and other relevant teams.

Technical Impact: The role has a direct impact on customer satisfaction, product quality, and business growth by ensuring the efficient resolution of technical issues and effective collaboration with internal teams.

Growth Opportunities:

• Technical Growth: Develop expertise in ultrasound diagnostic equipment and related technologies, and explore opportunities in technical training, product management, or other specialized roles.
• Leadership Development: Gain experience in team leadership, mentoring, and coaching, and explore opportunities in management or senior technical roles.
• International Exposure: Work with international teams and gain experience in global project management or cross-cultural collaboration.

📝 Enhancement Note: This role offers a unique opportunity to grow technically and professionally within a global medical technology leader. With a strong focus on customer satisfaction and continuous improvement, the role provides a solid foundation for a successful career in the field.

🌐 Work Environment

Office Type: Modern, collaborative office space with dedicated workstations and shared team areas.

Office Location(s): Tokyo, with potential for remote work or hybrid arrangements.

Workspace Context:

• The role requires a dedicated workspace with access to relevant tools, software, and equipment.
• The workspace is designed to facilitate collaboration, communication, and knowledge-sharing among team members.

Work Schedule: Full-time, with flexible working hours and the potential for remote work or hybrid arrangements.

📝 Enhancement Note: The work environment at Philips is designed to support employee productivity, collaboration, and work-life balance. The company offers a range of benefits and perks to ensure the well-being and engagement of its employees.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screening: A brief conversation to assess communication skills, motivation, and cultural fit.
2. Technical Assessment: A hands-on assessment of technical skills and problem-solving abilities related to ultrasound diagnostic equipment.
3. Behavioral Interview: A discussion focused on past experiences, achievements, and fit with the company culture.
4. Final Interview: A meeting with the hiring manager to discuss the role, expectations, and next steps.

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation:

• Brush up on ultrasound diagnostic equipment, troubleshooting techniques, and relevant software tools.
• Prepare for scenario-based questions and case studies related to technical support and customer service.
• Familiarize yourself with Philips' products, services, and company culture.

ATS Keywords: Technical Support, Field Service Engineering, Ultrasound Diagnostic Equipment, Problem Solving, Collaboration, Customer Service, Medical Technology, HealthTech, Philips, Japan

📝 Enhancement Note: The interview process for this role is designed to assess technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to discuss their experience with ultrasound diagnostic equipment, troubleshooting techniques, and customer service scenarios.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values:

• Customer-centric: Focus on customer needs and satisfaction in all aspects of technical support and problem resolution.
• Collaborative: Work closely with internal teams and external partners to ensure efficient and effective issue resolution.
• Innovative: Continuously seek improvements in technical support processes, tools, and customer experiences.
• Quality-driven: Maintain high standards for technical support, product quality, and customer satisfaction.

Collaboration Style:

• Cross-functional: Work closely with various teams, including field service engineers, manufacturing departments, and other relevant teams.
• Agile: Follow Agile methodologies and best practices for continuous improvement and customer satisfaction.
• Knowledge-sharing: Encourage open communication, information sharing, and learning opportunities within the team.

📝 Enhancement Note: Philips' technical support team values customer-centricity, collaboration, innovation, and quality. The team works together to ensure efficient issue resolution, continuous improvement, and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Equipment Variety: Handle a wide range of ultrasound diagnostic equipment, each with its unique features and potential issues.
• Customer Expectations: Manage customer expectations and ensure high levels of satisfaction in a dynamic and fast-paced environment.
• Technical Complexity: Troubleshoot complex technical issues and collaborate with manufacturing departments to resolve escalated problems.

Learning & Development Opportunities:

• Product Knowledge: Deepen your understanding of ultrasound diagnostic equipment, related technologies, and industry trends.
• Soft Skills Development: Enhance your communication, collaboration, and leadership skills through regular training and mentoring opportunities.
• Career Progression: Explore opportunities in technical support, field service engineering, product management, or other specialized roles within the medical technology industry.

📝 Enhancement Note: This role presents unique challenges and growth opportunities for technical support professionals. By overcoming technical complexities and managing customer expectations, candidates can develop their skills and advance their careers in the medical technology industry.

💡 Interview Preparation

Technical Questions:

• Equipment Knowledge: Demonstrate a strong understanding of ultrasound diagnostic equipment, their features, and potential issues.
• Troubleshooting Scenarios: Walk through real-life troubleshooting scenarios and explain your approach to resolving technical issues.
• Escalation Management: Discuss your experience with escalation management, and provide examples of successful problem resolution.

Company & Culture Questions:

• Customer-centricity: Explain how you prioritize customer needs and satisfaction in your technical support approach.
• Collaboration: Describe your experience working with cross-functional teams and managing stakeholder expectations.
• Innovation: Share an example of a time when you identified an opportunity for improvement and implemented a successful solution.

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to discuss their experience with ultrasound diagnostic equipment, troubleshooting techniques, and customer service scenarios.

📌 Application Steps

To apply for this Technical Support Specialist position:

1. Review the Job Description: Ensure you understand the role, required skills, and qualifications before submitting your application.
2. Tailor Your Resume: Highlight your relevant experience, technical skills, and achievements in your resume, focusing on your background in field service engineering, technical support, and customer service.
3. Prepare for the Interview: Familiarize yourself with Philips' products, services, and company culture. Brush up on your technical skills and prepare for scenario-based questions and case studies related to technical support and customer service.
4. Submit Your Application: Apply through the provided link, and follow the instructions to complete the application process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.