Technical Support Specialist

📍 Job Overview

• Job Title: Technical Support Specialist
• Company: Nokia
• Location: India
• Job Type: On-site, Full time
• Category: IT Support
• Date Posted: August 12, 2025

🚀 Role Summary

• Manage the lifecycle and performance of network services, including firewalls, DNS, and secure connectivity for global offices and partners.
• Troubleshoot complex network issues and ensure reliable operation of IT network security services in a dynamic 24/7 environment.
• Coordinate with cross-functional teams to resolve network issues and maintain service availability.

📝 Enhancement Note: This role requires strong technical support skills, experience in network management, and the ability to work effectively in a global team.

💻 Primary Responsibilities

• Network Service Management: Oversee the lifecycle and performance of network services, ensuring high availability and reliability.
• Troubleshooting: Diagnose and resolve complex network issues, including firewall, DNS, and secure connectivity problems.
• Cross-Functional Coordination: Collaborate with various teams to identify, diagnose, and resolve network issues.
• Incident Management: Manage network incidents, minimize downtime, and ensure service level agreements (SLAs) are met.
• Documentation: Maintain up-to-date documentation on network services, troubleshooting steps, and best practices.

📝 Enhancement Note: This role requires strong problem-solving skills, the ability to work under pressure, and a deep understanding of network security principles.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Proven experience in IT network support, preferably in a 24/7 environment.

Required Skills:

• Strong knowledge of network services, including firewalls, DNS, and secure connectivity.
• Proficient in troubleshooting complex network issues.
• Excellent communication and collaboration skills.
• Experience with incident management processes and tools.
• Familiarity with network documentation and knowledge management systems.

Preferred Skills:

• Experience with Nokia network products and services.
• Knowledge of ITIL (Information Technology Infrastructure Library) frameworks.
• Familiarity with Agile methodologies.
• Experience with network automation and scripting.

📝 Enhancement Note: This role requires a strong technical foundation in network security and support, with a focus on continuous learning and improvement.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Include examples of network service management, troubleshooting, and incident management projects.
• Highlight any experience with firewall, DNS, and secure connectivity management.
• Demonstrate problem-solving skills and the ability to work under pressure.

Technical Documentation:

• Provide examples of network documentation, including diagrams, procedures, and best practices.
• Showcase experience with knowledge management systems and incident management tools.

📝 Enhancement Note: This role requires a strong portfolio demonstrating technical support skills, network management experience, and effective incident management.

💵 Compensation & Benefits

Salary Range: INR 6,00,000 - 1,200,000 per annum (Based on experience and skills)

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and retirement plans.
• Employee stock purchase plan.
• Flexible work arrangements and remote work options.
• Learning and development opportunities, including training and certifications.

Working Hours: 40 hours per week, with on-call rotations for 24/7 support.

📝 Enhancement Note: Salary range is estimated based on industry standards for IT support roles in India, with adjustments for experience and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Networking

Company Size: Large (100,000+ employees)

Founded: 1865

Team Structure:

• The CDO EICS Networks team is part of Nokia's Global Connectivity Services organization.
• The team consists of network engineers, support specialists, and project managers.
• The role reports to the Network Services Manager.

Development Methodology:

• Agile methodologies are used for project management and service improvement.
• ITIL frameworks are followed for incident, problem, and change management.

Company Website: Nokia

📝 Enhancement Note: Nokia's global presence and large team size offer extensive learning opportunities and career growth potential.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Specialist

Reporting Structure: Reports to the Network Services Manager, with collaboration across various teams, including network engineering, project management, and IT service management.

Technical Impact: Ensures reliable network services and security for global offices and partners, enabling seamless communication and collaboration.

Growth Opportunities:

• Specialization in specific network services or technologies.
• Transition to network engineering or architecture roles.
• Progression to senior technical support or team leadership positions.

📝 Enhancement Note: This role offers strong career growth potential, with opportunities to specialize in network services, advance to technical leadership, or transition to engineering roles.

🌐 Work Environment

Office Type: On-site, with remote work options available.

Office Location(s): Bengaluru, India

Workspace Context:

• Collaborative workspace with cross-functional teams.
• Access to network management tools, monitoring systems, and documentation platforms.
• Flexible work arrangements, including remote work options.

Work Schedule: 40 hours per week, with on-call rotations for 24/7 support.

📝 Enhancement Note: Nokia offers a flexible work environment, with on-site collaboration and remote work options to balance work-life balance.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief call to discuss the role, experience, and fit for the team.
2. Technical Assessment: A hands-on test to evaluate network troubleshooting skills and problem-solving abilities.
3. Behavioral Interview: A discussion to assess communication skills, teamwork, and adaptability.
4. Final Interview: A meeting with the hiring manager and other team members to discuss the role and company culture.

Portfolio Review Tips:

• Highlight network service management, troubleshooting, and incident management projects.
• Demonstrate problem-solving skills and the ability to work under pressure.
• Showcase experience with network documentation and knowledge management systems.

Technical Challenge Preparation:

• Brush up on network services, including firewalls, DNS, and secure connectivity.
• Practice network troubleshooting exercises and incident management scenarios.
• Familiarize yourself with Nokia's network products and services.

ATS Keywords: Network Services, Firewall, DNS, Secure Connectivity, Troubleshooting, Incident Management, ITIL, Agile, Network Support, Technical Support, IT Services

📝 Enhancement Note: Nokia's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on network support and management.

🛠 Technology Stack & Web Infrastructure

Network Services:

• Firewall management (e.g., Palo Alto, Fortinet, Check Point)
• DNS management (e.g., BIND, PowerDNS, Windows DNS)
• Secure connectivity (e.g., VPN, IPSec, SSL/TLS)

Network Management Tools:

• SolarWinds, Nagios, Zabbix, or other network monitoring tools
• ServiceNow, BMC Remedy, or other ITSM platforms
• Cisco Prime, NetBrain, or other network automation tools

Collaboration Tools:

• Microsoft Teams, Slack, or other team communication platforms
• Jira, Confluence, or other project management tools
• SharePoint, OneDrive, or other document management systems

📝 Enhancement Note: Nokia uses a wide range of network services, management tools, and collaboration platforms to ensure reliable network security and support for global offices and partners.

👥 Team Culture & Values

Web Development Values:

• Customer focus: Prioritize customer needs and ensure high service availability.
• Collaboration: Work effectively with cross-functional teams to resolve network issues.
• Continuous improvement: Regularly review and improve network services and support processes.
• Accountability: Take ownership of network services and ensure reliable operation.

Collaboration Style:

• Cross-functional collaboration with network engineering, project management, and IT service management teams.
• Regular team meetings and knowledge-sharing sessions.
• Agile methodologies for project management and service improvement.

📝 Enhancement Note: Nokia's team culture emphasizes customer focus, collaboration, and continuous improvement, with a strong commitment to high-quality network services and support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing network services in a dynamic, global environment.
• Troubleshooting complex network issues and minimizing downtime.
• Ensuring high service availability and meeting service level agreements (SLAs).
• Coordinating with cross-functional teams to resolve network issues.

Learning & Development Opportunities:

• Specialization in specific network services or technologies.
• Training and certifications in network management, ITIL, or other relevant fields.
• Mentorship and coaching opportunities from experienced network engineers and support specialists.
• Participation in network service improvement projects and initiatives.

📝 Enhancement Note: This role offers significant technical challenges and learning opportunities, with a focus on network management, troubleshooting, and incident resolution.

💡 Interview Preparation

Technical Questions:

• Network Services: Describe the process of managing firewalls, DNS, and secure connectivity. How do you ensure high availability and reliability?
• Troubleshooting: Walk us through your approach to diagnosing and resolving complex network issues. Can you provide an example from your previous experience?
• Incident Management: Explain your experience with incident management processes and tools. How do you ensure minimal downtime and meet service level agreements (SLAs)?

Company & Culture Questions:

• Teamwork: How do you collaborate effectively with cross-functional teams to resolve network issues? Can you provide an example from your previous experience?
• Adaptability: How do you adapt to changes in network services or support processes? Can you describe a time when you had to quickly learn a new tool or technology?
• Customer Focus: How do you prioritize customer needs and ensure high service availability? Can you provide an example of a time when you went above and beyond to meet customer expectations?

Portfolio Presentation Strategy:

• Network Service Management: Highlight your experience with network service management, including firewall, DNS, and secure connectivity.
• Troubleshooting: Showcase your problem-solving skills and the ability to work under pressure by presenting network troubleshooting projects or case studies.
• Incident Management: Demonstrate your experience with incident management processes and tools by presenting incident management projects or case studies.

📝 Enhancement Note: Nokia's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on network support and management.

📌 Application Steps

To apply for this Technical Support Specialist position at Nokia:

1. Submit your application through the Nokia careers website.
2. Tailor your resume to highlight your network support and management experience, including troubleshooting, incident management, and cross-functional collaboration skills.
3. Prepare for the technical assessment by brushing up on network services, troubleshooting exercises, and incident management scenarios.
4. Research Nokia's network products and services, as well as their company culture and values.
5. Prepare for the behavioral interview by reflecting on your teamwork, adaptability, and customer focus skills, with specific examples from your previous experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.