📍 Job Overview

Job Title: Technical Support Specialist
Company: NimbleWay
Location: Israel
Job Type: Full-time
Category: Technical Support
Date Posted: June 26, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Customer-Focused Support: Serve as the primary point of contact for customers, addressing technical issues, and ensuring a seamless user experience.
Complex Issue Resolution: Troubleshoot and resolve intricate problems related to cloud services, APIs, and application performance.
Cross-Functional Collaboration: Liaise with Product Management, AI team, and Engineering to communicate defects and enhancement requests.
Continuous Learning: Maintain up-to-date product, platform, and industry knowledge to provide exceptional technical support.

📝 Enhancement Note: This role offers an opportunity to grow beyond traditional support, delving into the world of data and AI within a dynamic, customer-centric environment.

💻 Primary Responsibilities

Customer Interaction: Provide technical support via chat, email, phone, and screen-share sessions, ensuring customer satisfaction and retention.
Issue Troubleshooting: Investigate and resolve complex technical issues, involving cloud environment services, API usage, application performance, and more.
Product & Industry Knowledge: Stay informed about Nimble's products, platforms, and industry trends to offer outstanding technical support.
Defect & Enhancement Communication: Effectively communicate defects and enhancement requests to Product Management and Engineering teams.

📝 Enhancement Note: Success in this role requires a strong problem-solving mindset, excellent communication skills, and the ability to thrive in a fast-paced, collaborative environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum 2 years of experience in Technical Support (Tier 2) or a similar technical role, preferably in a global B2B SaaS environment.

Required Skills:

Excellent English communication skills (written, verbal, and listening)
Solid understanding of networking fundamentals (HTTP/S, DNS, proxies, VPNs)
Proficiency with tools like Postman, cURL, browser dev tools, and command-line interfaces
Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure)
Strong analytical thinking and complex issue resolution skills
Customer-first attitude with a genuine dedication to delivering a great user experience
Problem-solving mindset, intellectual curiosity, and willingness to learn new tools or technologies
Organized and self-driven, with the ability to manage time, priorities, and workload independently
Comfortable working in a fast-paced, collaborative environment

Preferred Skills:

Hands-on experience managing datasets and ensuring high data quality standards

📝 Enhancement Note: While not required, experience with data management can provide a competitive advantage in this role, given Nimble's focus on data gathering and AI.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills through case studies or examples of complex technical issues resolved.
Showcase excellent communication skills by presenting solutions in a clear and concise manner.
Highlight any experience with data management or AI to emphasize your understanding of Nimble's core business.

Technical Documentation:

Provide examples of well-documented code, highlighting your ability to communicate technical concepts effectively.
Include any relevant certifications or training in cloud services, networking, or related technologies.

📝 Enhancement Note: While a portfolio is not explicitly required, providing examples of your technical problem-solving skills and communication abilities can strengthen your application.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Israel is ₪25,000 - ₪40,000 per month, based on market research and the required experience level.

Benefits:

Vibrant team culture and epic company retreats
Strong human-first approach, fostering a positive work environment
Opportunities for professional growth and learning within the data and AI sector

Working Hours: Full-time, with standard working hours Monday through Friday, totaling 40 hours per week.

📝 Enhancement Note: While the salary range is an estimate, it reflects the market rate for technical support specialists with the required experience in Israel's tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Nimble operates in the data gathering and AI sector, focusing on resilient, scalable data access infrastructure for modern web intelligence.

Company Size: As a team of brilliant minds, Nimble offers a collaborative environment where individuals can thrive and make a significant impact.

Founded: The founding date and company history are not explicitly stated but can be inferred from their focus on data gathering and AI, which are emerging fields.

Team Structure:

Nimble's team consists of brilliant minds solving the hardest problems in data gathering, with a strong focus on collaboration and customer satisfaction.
The team is organized around products and platforms, with dedicated support, AI, and engineering teams.
Nimble encourages a vibrant team culture, with epic company retreats and a human-first approach.

Development Methodology:

Nimble employs Agile methodologies, focusing on customer needs and continuous improvement.
The team collaborates closely, with regular communication and feedback loops to ensure high-quality products and services.
Nimble's "Bakery" – an in-house AI-based platform for building data pipelines – is at the heart of their operations.

Company Website: NimbleWay

📝 Enhancement Note: Nimble's focus on data gathering and AI suggests a dynamic and innovative work environment, with opportunities for professional growth and learning.

📈 Career & Growth Analysis

Web Technology Career Level: This role sits at the heart of Nimble's operations, making it an excellent entry point or next step for technical support professionals looking to grow within the data and AI sector.

Reporting Structure: The Technical Support Specialist reports directly to the Support Manager and works closely with Product Management, AI, and Engineering teams.

Technical Impact: In this role, you will directly impact customer satisfaction and retention by providing exceptional technical support and resolving complex issues efficiently.

Growth Opportunities:

Grow within the technical support team, taking on more complex issues and mentoring junior team members.
Transition into a more specialized role within Nimble's AI or engineering teams, leveraging your experience and expertise in data gathering and AI.
Develop your leadership skills and eventually move into a management role, driving the success of Nimble's support and customer experience.

📝 Enhancement Note: Nimble's focus on data gathering and AI, combined with their vibrant team culture, presents numerous growth opportunities for technical support specialists looking to advance their careers in the data and AI sector.

🌐 Work Environment

Office Type: Nimble's office is a collaborative workspace designed to foster innovation and teamwork, with dedicated spaces for focused work and open areas for team interaction.

Office Location(s): Nimble's headquarters are located in Israel, with the specific address not explicitly stated.

Workspace Context:

Nimble's workspace is equipped with modern tools and technologies to support efficient problem-solving and collaboration.
The team encourages knowledge sharing and continuous learning, with regular training and development opportunities.
Nimble's "Bakery" – an in-house AI-based platform for building data pipelines – is accessible from the office, allowing support specialists to work closely with the AI team.

Work Schedule: Full-time, with standard working hours Monday through Friday, totaling 40 hours per week. The work schedule may include flexible hours to accommodate customer needs and time zones.

📝 Enhancement Note: Nimble's collaborative workspace and focus on continuous learning create an ideal environment for technical support specialists looking to grow and develop their skills.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and understanding of the role.
Technical Assessment: A hands-on test to evaluate problem-solving skills, analytical thinking, and ability to troubleshoot complex technical issues.
Behavioral Interview: A discussion focused on past experiences, achievements, and how they relate to the role and Nimble's values.
Final Interview: A meeting with the Support Manager or another senior team member to discuss the candidate's fit within the team and company.

Portfolio Review Tips:

Highlight your problem-solving skills and ability to communicate technical concepts effectively.
Include examples of complex technical issues you've resolved and the steps you took to diagnose and address them.
Showcase any experience with data management or AI to demonstrate your understanding of Nimble's core business.

Technical Challenge Preparation:

Brush up on your networking fundamentals, including HTTP/S, DNS, proxies, and VPNs.
Familiarize yourself with tools like Postman, cURL, browser dev tools, and command-line interfaces.
Review your experience with cloud services and APIs, ensuring you can discuss and troubleshoot any issues that may arise.

ATS Keywords: (Organized by category)

Programming Languages & Tools:

Python, JavaScript, cURL, Postman, browser dev tools, command-line interfaces

Cloud Services & Infrastructure:

AWS, GCP, Azure, cloud environment services, cloud cost management

API & Integration:

API usage, API errors, API performance

Networking & Security:

Networking fundamentals, HTTP/S, DNS, proxies, VPNs, security issues

Soft Skills:

Problem-solving, analytical thinking, communication, customer service, intellectual curiosity, self-driven, time management, collaboration

Industry Terms:

Technical support, data gathering, AI, data pipelines, data quality, customer satisfaction, customer retention

📝 Enhancement Note: Nimble's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the team. By preparing thoroughly and showcasing your relevant experience, you can strengthen your application and increase your chances of success.

🛠 Technology Stack & Web Infrastructure

Cloud Services:

AWS, GCP, Azure

API & Integration:

RESTful APIs, API performance, API errors

Networking & Security:

Networking fundamentals, HTTP/S, DNS, proxies, VPNs, security issues

Support & Collaboration Tools:

Nimble's in-house AI-based platform for building data pipelines ("Bakery")
Ticketing systems, customer relationship management (CRM) software, collaboration tools (e.g., Slack, Microsoft Teams)

📝 Enhancement Note: Nimble's technology stack is centered around cloud services, APIs, and data gathering, with a focus on providing exceptional technical support to customers.

👥 Team Culture & Values

Web Development Values:

Customer-first approach, with a genuine dedication to delivering a great user experience
Continuous learning and intellectual curiosity, with a strong focus on staying informed about industry trends and best practices
Collaboration and teamwork, with a vibrant culture that encourages knowledge sharing and mutual support
Problem-solving mindset, with a commitment to resolving complex technical issues efficiently and effectively

Collaboration Style:

Nimble's team encourages open communication and regular feedback, fostering a collaborative and inclusive work environment.
The team works closely together, with dedicated support, AI, and engineering teams collaborating to ensure high-quality products and services.
Nimble's "Bakery" – an in-house AI-based platform for building data pipelines – is accessible to the entire team, promoting cross-functional collaboration and knowledge sharing.

📝 Enhancement Note: Nimble's team culture is built around collaboration, continuous learning, and a customer-first approach, creating an ideal environment for technical support specialists looking to grow and develop their skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues related to cloud services, APIs, and application performance
Managing customer expectations and ensuring high levels of satisfaction and retention
Staying informed about industry trends and best practices in data gathering and AI

Learning & Development Opportunities:

Grow within the technical support team, taking on more complex issues and mentoring junior team members
Transition into a more specialized role within Nimble's AI or engineering teams, leveraging your experience and expertise in data gathering and AI
Develop your leadership skills and eventually move into a management role, driving the success of Nimble's support and customer experience

📝 Enhancement Note: Nimble's focus on data gathering and AI, combined with their vibrant team culture, presents numerous challenges and growth opportunities for technical support specialists looking to advance their careers in the data and AI sector.

💡 Interview Preparation

Technical Questions:

Networking Fundamentals: Be prepared to discuss and demonstrate your understanding of networking fundamentals, including HTTP/S, DNS, proxies, and VPNs.
Cloud Services & APIs: Brush up on your knowledge of cloud services (AWS, GCP, Azure) and APIs, ensuring you can discuss and troubleshoot any issues that may arise.
Problem-Solving: Prepare examples of complex technical issues you've resolved in the past, highlighting your ability to diagnose and address them effectively.

Company & Culture Questions:

Customer Satisfaction: Discuss your approach to customer service and how you ensure high levels of satisfaction and retention.
Teamwork & Collaboration: Share examples of your experience working collaboratively with other teams or stakeholders to achieve common goals.
Continuous Learning: Describe your approach to staying informed about industry trends and best practices in data gathering and AI.

Portfolio Presentation Strategy:

Problem-Solving: Highlight your problem-solving skills and ability to communicate technical concepts effectively by presenting case studies or examples of complex technical issues you've resolved.
Customer Service: Showcase your customer service skills by discussing your approach to managing customer expectations and ensuring high levels of satisfaction and retention.
Data Management: If you have experience with data management or AI, emphasize your understanding of Nimble's core business and how your skills can contribute to their success.

📝 Enhancement Note: Nimble's interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit within the team. By preparing thoroughly and showcasing your relevant experience, you can strengthen your application and increase your chances of success.

📌 Application Steps

To apply for this Technical Support Specialist position:

Submit Your Application: Click the "Apply" button on the job listing and follow the instructions to submit your resume and any other required documents.
Prepare for the Phone/Video Screen: Brush up on your communication skills and be ready to discuss your understanding of the role and Nimble's business.
Review Technical Concepts: Refresh your knowledge of networking fundamentals, cloud services, APIs, and other relevant technical concepts to ensure you're well-prepared for the technical assessment.
Update Your Portfolio: Highlight your problem-solving skills and ability to communicate technical concepts effectively by presenting case studies or examples of complex technical issues you've resolved.
Research Nimble: Familiarize yourself with Nimble's business, products, and values to ensure you can discuss their work and contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist