📍 Job Overview

Job Title: Technical Support Specialist
Company: NCR Atleos
Location: Belgrade, Serbia
Job Type: Full-Time
Category: Technical Support
Date Posted: July 15, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Manage and execute software deployment activities across enterprise systems, with a focus on software updates and campaign content delivery to ATM devices.
Utilize enterprise software and content deployment tools, ensuring software compliance across the managed environment.
Collaborate with internal stakeholders to define software deployment objectives, timelines, and success metrics.
Monitor deployment performance, troubleshoot failures, and optimize processes for reliability and efficiency.

📝 Enhancement Note: This role requires a strong understanding of software deployment lifecycles, ITIL processes, and change management procedures. Familiarity with enterprise software distribution tools and scripting for automation tasks would be beneficial.

💻 Primary Responsibilities

Software Deployment Management: Plan, schedule, and execute software distribution and update campaigns across enterprise environments, including ATM networks.
Tool Proficiency: Utilize various enterprise software and content deployment tools, adapting quickly to new solutions as needed.
Compliance & Monitoring: Own and ensure software compliance across the managed environment. Monitor deployment performance, troubleshoot distribution failures, and optimize processes.
Communication & Collaboration: Communicate regularly with the Account Support Organization to align deployment activities and resolve issues proactively. Work closely with IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
Reporting & Documentation: Generate detailed reports using Microsoft Excel, including pivot tables, advanced formulas, and data visualizations to track content delivery progress and system status. Maintain documentation and ensure compliance with internal policies and industry standards.

🎓 Skills & Qualifications

Education: A university degree in Information Technology or a related field, or equivalent working experience in a similar IT role.

Experience: Minimum 2 years of relevant IT experience, with a focus on IT support, ideally in the ATM or financial services industry.

Required Skills:

Strong proficiency in Microsoft Office, especially Excel (formulas, pivot tables, data analysis)
Experience in IT support, ideally in the ATM or financial services industry
Understanding of software deployment lifecycles, ITIL processes, and change management procedures
Excellent written and verbal English communication skills
Strong problem-solving, organizational, and communication skills

Preferred Skills:

Hands-on experience with enterprise software distribution tools (e.g., CA ITCM, Microsoft SCCM, or similar)
Familiarity with scripting (e.g., PowerShell) for automation of deployment tasks
ITIL Foundation certification
Experience working in regulated or highly secure environments

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in software deployment, IT support, and data analysis using relevant projects and case studies.
Showcase strong Excel skills with examples of pivot tables, advanced formulas, and data visualizations.
Highlight problem-solving skills and experience troubleshooting software deployment failures.

Technical Documentation:

Provide examples of documentation and reporting related to software deployment, compliance, and system status.
Demonstrate understanding of ITIL processes and change management procedures with relevant project documentation.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Belgrade, Serbia is approximately 60,000 to 80,000 RSD (Serbian Dinar) per year, based on experience and market research.

Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Working Hours: 3:00 - 11:00 pm

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in Belgrade, Serbia. Actual salary offers may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: NCR Atleos operates in the financial services industry, focusing on expanding financial access and optimizing branch operations for financial institutions and retailers worldwide.

Company Size: NCR Atleos is a large organization with over 20,000 employees, providing ample opportunities for career growth and development.

Founded: NCR Atleos was founded in 2021, with a focus on innovation and expanding financial access through advanced technology solutions.

Team Structure:

The Technical Support team is responsible for managing and executing software deployment activities across enterprise systems.
The team works closely with the Account Support Organization and IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
The team structure is likely to include a team lead or manager, software distribution specialists, and support analysts.

Development Methodology:

NCR Atleos follows ITIL processes and change management procedures to ensure efficient and effective software deployment.
The team uses enterprise software and content deployment tools to manage and execute software distribution and update campaigns.
Regular team meetings are held to report progress, align on tasks, and contribute to continuous improvement initiatives.

Company Website: https://www.ncr.com/atleos

📝 Enhancement Note: NCR Atleos is a global leader in expanding financial access, with a strong focus on innovation and technology. The company's culture emphasizes collaboration, continuous improvement, and customer focus.

📈 Career & Growth Analysis

Technical Support Specialist Role: This role involves managing and executing software deployment activities across enterprise systems, with a focus on software updates and campaign content delivery to ATM devices. The primary responsibility is to ensure software compliance and monitor deployment performance.

Reporting Structure: The Technical Support Specialist reports directly to the Software Distribution Manager or Team Lead, who is responsible for overseeing software deployment activities and ensuring smooth delivery and minimal disruption to end-user systems and ATMs.

Technical Impact: The Technical Support Specialist plays a crucial role in maintaining the availability and functionality of ATM devices by managing software updates and content delivery. Their work directly impacts the user experience and ensures that customers have access to essential financial services.

Growth Opportunities:

Software Distribution Specialist: With experience and strong performance, candidates can advance to this role, taking on more complex deployment tasks and managing a team of software distribution specialists.
IT Support Manager: Proven leadership and technical expertise can lead to a management role, overseeing the IT support team and driving continuous improvement initiatives.
Senior Technical Support Specialist: Candidates with specialized knowledge in specific software deployment tools or ATM systems can progress to this role, providing expert guidance and mentoring to the team.

📝 Enhancement Note: Career progression in NCR Atleos typically involves gaining experience in various aspects of software deployment, IT support, and team management. Candidates should focus on developing strong technical skills, demonstrating leadership potential, and contributing to continuous improvement initiatives.

🌐 Work Environment

Office Type: NCR Atleos operates a hybrid work environment, with employees working on-site and remotely as needed. The Belgrade office is located at the K2 Campus and offers collaborative workspace with multiple monitors and testing devices available.

Office Location(s): Belgrade, Serbia

Workspace Context:

The workspace is designed to facilitate collaboration between developers, designers, and stakeholders, with an emphasis on cross-functional integration.
Employees have access to multiple monitors, testing devices, and development tools to ensure efficient and effective software deployment.
The work environment supports a flexible schedule, with working hours from 3:00 - 11:00 pm to accommodate deployment windows and maintenance tasks.

Work Schedule: The work schedule is flexible, with a focus on delivering software updates and content delivery to ATM devices during off-peak hours. Employees may work a rotating shift schedule to ensure 24/7 coverage.

📝 Enhancement Note: The work environment at NCR Atleos is designed to support collaboration, innovation, and continuous improvement. Employees have access to the tools and resources they need to succeed in their roles and drive success for the company.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: Candidates will submit their resume and cover letter through the NCR Atleos careers portal. The hiring manager or HR representative will review applications and select candidates for the next round.
Phone or Video Screen: A brief phone or video call with the hiring manager or HR representative to discuss the role, qualifications, and expectations.
Technical Assessment: A hands-on assessment of the candidate's software deployment and Excel skills, as well as their understanding of ITIL processes and change management procedures.
Final Interview: A face-to-face or video interview with the hiring manager and other team members to discuss the candidate's fit for the role, career goals, and cultural alignment.

Portfolio Review Tips:

Highlight relevant software deployment projects and case studies, demonstrating strong Excel skills and data analysis capabilities.
Showcase problem-solving skills and experience troubleshooting software deployment failures.
Emphasize understanding of ITIL processes and change management procedures with relevant project documentation.

Technical Challenge Preparation:

Brush up on software deployment lifecycles, ITIL processes, and change management procedures.
Familiarize yourself with enterprise software and content deployment tools, such as CA ITCM or Microsoft SCCM.
Prepare examples of Excel formulas, pivot tables, and data visualizations to demonstrate strong data analysis skills.

ATS Keywords: Programming Languages: Excel, Scripting (PowerShell); Web Frameworks: N/A; Server Technologies: N/A; Databases: N/A; Tools: CA ITCM, Microsoft SCCM, Microsoft Excel; Methodologies: ITIL, Change Management; Soft Skills: Problem-Solving, Organizational, Communication; Industry Terms: Software Deployment, IT Support, ATM, Financial Services.

📝 Enhancement Note: The interview process at NCR Atleos is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's mission and values. Candidates should focus on demonstrating their expertise in software deployment, IT support, and data analysis, as well as their ability to work collaboratively in a team environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on software deployment and IT support, not frontend development.)

Backend & Server Technologies:

Enterprise software and content deployment tools, such as CA ITCM or Microsoft SCCM
Server platforms, such as Windows Server or Linux-based systems (e.g., Red Hat Enterprise Linux, Ubuntu)
Database management systems, such as Microsoft SQL Server or Oracle Database (depending on the specific enterprise environment)

Development & DevOps Tools:

Microsoft Excel (for data analysis, reporting, and visualization)
Scripting languages, such as PowerShell (for automation of deployment tasks)
Enterprise software and content deployment tools, such as CA ITCM or Microsoft SCCM
IT service management tools, such as Jira Service Management or ServiceNow (for tracking and managing IT incidents and requests)

📝 Enhancement Note: The technology stack for this role is focused on enterprise software and content deployment tools, as well as scripting languages and IT service management tools. Familiarity with these tools and technologies is essential for success in this role.

👥 Team Culture & Values

Technical Support Values:

Customer Focus: Prioritize the needs of customers and ensure that software updates and content delivery are delivered efficiently and effectively.
Collaboration: Work closely with internal stakeholders, including the Account Support Organization and IT support teams, to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
Continuous Improvement: Regularly review and optimize software deployment processes to enhance efficiency and reliability.
Technical Expertise: Develop and maintain strong technical skills in software deployment, IT support, and data analysis to drive success in the role.

Collaboration Style:

Cross-Functional Integration: Work closely with internal stakeholders, including the Account Support Organization and IT support teams, to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
Code Review Culture: Regularly review and optimize software deployment processes to enhance efficiency and reliability.
Knowledge Sharing: Share technical expertise and best practices with team members to drive continuous improvement and skill development.

📝 Enhancement Note: The team culture at NCR Atleos is focused on collaboration, continuous improvement, and customer focus. Candidates should be prepared to work closely with internal stakeholders and contribute to the development and maintenance of software deployment processes.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Software Deployment Complexity: Manage and execute software deployment activities across complex enterprise environments, including ATM networks.
Tool Proficiency: Adapt quickly to new enterprise software and content deployment tools as needed.
Data Analysis: Utilize advanced Excel formulas, pivot tables, and data visualizations to track content delivery progress and system status.
Troubleshooting: Troubleshoot software deployment failures and optimize processes for reliability and efficiency.

Learning & Development Opportunities:

Technical Skill Development: Develop and maintain strong technical skills in software deployment, IT support, and data analysis through on-the-job training, workshops, and online resources.
Certification Programs: Pursue relevant certifications, such as ITIL Foundation or Microsoft Certified: Azure Administrator Associate, to enhance technical expertise and career prospects.
Mentorship & Leadership Development: Seek mentorship opportunities from experienced team members and participate in leadership development programs to prepare for management roles.

📝 Enhancement Note: The technical challenges and learning opportunities in this role are focused on software deployment, IT support, and data analysis. Candidates should be prepared to develop and maintain strong technical skills in these areas to drive success in the role and advance their careers.

💡 Interview Preparation

Technical Questions:

Software Deployment: Describe your experience with software deployment lifeccles, ITIL processes, and change management procedures. Provide examples of software deployment projects and case studies.
Excel Skills: Demonstrate your proficiency in Excel with examples of pivot tables, advanced formulas, and data visualizations. Explain how you have used Excel to track content delivery progress and system status.
Troubleshooting: Walk through a scenario where you had to troubleshoot a software deployment failure. Explain your approach to identifying the root cause, developing a solution, and optimizing the deployment process.

Company & Culture Questions:

Company Culture: Describe what you understand about NCR Atleos' company culture and how you would contribute to it as a Technical Support Specialist.
Team Dynamics: Explain how you would collaborate with internal stakeholders, including the Account Support Organization and IT support teams, to ensure smooth delivery and minimal disruption to end-user systems and ATMs.
Customer Focus: Describe your approach to prioritizing the needs of customers and ensuring that software updates and content delivery are delivered efficiently and effectively.

Portfolio Presentation Strategy:

Software Deployment Projects: Highlight relevant software deployment projects and case studies, demonstrating strong Excel skills and data analysis capabilities.
Excel Skills Demonstration: Prepare examples of Excel formulas, pivot tables, and data visualizations to demonstrate your proficiency in data analysis and reporting.
Troubleshooting Scenarios: Walk through scenarios where you had to troubleshoot software deployment failures, explaining your approach to identifying the root cause, developing a solution, and optimizing the deployment process.

📝 Enhancement Note: The interview process at NCR Atleos is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's mission and values. Candidates should focus on demonstrating their expertise in software deployment, IT support, and data analysis, as well as their ability to work collaboratively in a team environment.

📌 Application Steps

To apply for the Technical Support Specialist position at NCR Atleos:

Submit Your Application: Visit the NCR Atleos careers portal and submit your resume and cover letter, highlighting your relevant experience in software deployment, IT support, and data analysis.
Prepare for the Technical Assessment: Brush up on software deployment lifeccles, ITIL processes, and change management procedures. Familiarize yourself with enterprise software and content deployment tools, such as CA ITCM or Microsoft SCCM. Prepare examples of Excel formulas, pivot tables, and data visualizations to demonstrate strong data analysis skills.
Research the Company: Learn about NCR Atleos' mission, values, and company culture. Understand the company's focus on expanding financial access and optimizing branch operations for financial institutions and retailers worldwide.
Prepare for the Final Interview: Reflect on your career goals, technical expertise, and cultural alignment with NCR Atleos. Prepare thoughtful questions to ask the hiring manager and other team members about the role, team dynamics, and growth opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist