Technical Support Specialist at Jobs for Humanity

📍 Job Overview

Job Title: Technical Support Specialist
Company: Jobs for Humanity
Location: Riyadh, Ar Riyāḑ, Saudi Arabia
Job Type: Full-time
Category: IT Support
Date Posted: July 7, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role is crucial for ensuring the smooth operation of the company's technical aspects. The Technical Support Specialist will be the first point of contact for customers experiencing technical issues, requiring strong communication and troubleshooting skills.
Handle customer technical support cases through phone and email submissions, providing timely and effective solutions.
Update the company website with tech tips and brief documents to improve user experience and self-service capabilities.
Evaluate system potential by assessing the compatibility of new programs with existing ones, ensuring optimal performance and minimal disruption.
Improve existing programs by reviewing proposed changes, making recommendations, and conducting thorough testing to maintain system functionality.
Maintain client confidence by keeping their information confidential and providing excellent customer service.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around maximizing computer system capabilities, handling customer inquiries, and maintaining system functionality.
Handle customer technical support cases through phone and email submissions, providing timely and effective solutions.
Update the company website with tech tips and brief documents to improve user experience and self-service capabilities.
Evaluate system potential by assessing the compatibility of new programs with existing ones, ensuring optimal performance and minimal disruption.
Improve existing programs by reviewing proposed changes, making recommendations, and conducting thorough testing to maintain system functionality.
Maintain client confidence by keeping their information confidential and providing excellent customer service.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. However, relevant work experience and certifications may be considered.

Experience: Proven experience in technical support, customer service, or a related role. Familiarity with computer systems, software, and troubleshooting techniques is essential.

Required Skills:

Strong communication and interpersonal skills, both written and verbal.
Excellent problem-solving and troubleshooting skills.
Proficiency in using computer systems, software, and diagnostic tools.
Knowledge of customer service principles and best practices.
Ability to maintain confidentiality and handle sensitive information.
Strong documentation and reporting skills.

Preferred Skills:

Experience with customer relationship management (CRM) software.
Familiarity with ticketing systems and helpdesk software.
Knowledge of ITIL (Information Technology Infrastructure Library) framework.
Experience with remote desktop support tools.
Ability to work in a team environment and collaborate with other departments.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support and customer service, a portfolio is not typically required. However, demonstrating problem-solving skills and customer service experiences through case studies or testimonials can strengthen your application.

Portfolio Essentials:

📝 Enhancement Note: While not mandatory, including examples of your problem-solving skills, customer service experiences, or relevant projects can help showcase your abilities.
Case studies or testimonials demonstrating your ability to resolve technical issues and provide excellent customer service.
Examples of your documentation and reporting skills, such as user guides or troubleshooting manuals.

Technical Documentation:

📝 Enhancement Note: As this role involves updating the company website with tech tips and brief documents, providing examples of your technical writing skills can be beneficial.
Technical writing samples, such as user guides, troubleshooting manuals, or FAQs.
Examples of your ability to create clear and concise technical documentation, tailored to non-technical users.

💵 Compensation & Benefits

Salary Range: The salary range for a Technical Support Specialist in Riyadh, Saudi Arabia, typically falls between SAR 6,000 to SAR 10,000 per month, depending on experience and qualifications. This estimate is based on regional market research and industry standards for entry-level IT support roles.

Benefits:

📝 Enhancement Note: As the provided job listing does not mention specific benefits, it is essential to research the company and industry standards for entry-level IT support roles in Riyadh, Saudi Arabia.
Competitive salary package, as mentioned above.
Health insurance and other employee benefits, as per the company's standard package for entry-level employees.
Opportunities for professional development and career growth within the organization.

Working Hours: The role requires working standard office hours, typically from 8:00 AM to 5:00 PM, Sunday to Thursday. However, flexibility may be required to handle customer support cases during peak hours or to resolve critical issues.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the hospitality and events industry, specializing in luxury chocolates, daily baked goods, and special favors. This role will be part of the IT department, supporting the company's technology infrastructure and customer-facing applications.

Company Size: As a distinguished Saudi brand with 75 branches around the kingdom, the company employs a significant number of staff. However, the IT department may be relatively smaller, providing ample opportunities for growth and advancement within the team.

Founded: The company was launched in 2003 by its founder, Abdullah Al-Munif, and has since grown into a chain of 75 branches, with a growth rate of approximately 20% per year.

Team Structure:

📝 Enhancement Note: The IT department may consist of various roles, such as IT Support Specialists, System Administrators, Network Engineers, and IT Managers. As this role focuses on technical support, you will work closely with the IT Manager and other support team members.
The IT department is responsible for maintaining and improving the company's technology infrastructure, ensuring optimal performance and minimal disruption to business operations.
The Technical Support Specialist will work closely with the IT Manager to handle customer support cases, evaluate system potential, and maintain system functionality.
The IT department may collaborate with other departments, such as Marketing, Sales, and Human Resources, to ensure that technology supports the company's overall objectives and goals.

Development Methodology:

📝 Enhancement Note: As this role focuses on technical support and customer service, a specific development methodology may not be applicable. However, the IT department may follow industry best practices for incident management, problem management, and change management.
The IT department follows industry best practices for incident management, problem management, and change management to ensure minimal disruption to business operations and optimal system performance.
The Technical Support Specialist will work closely with the IT Manager to handle customer support cases, evaluate system potential, and maintain system functionality.
The IT department may collaborate with other departments to ensure that technology supports the company's overall objectives and goals.

Company Website: Anoosh

📝 Enhancement Note: The company's website provides an overview of its products, services, and company history. Familiarizing yourself with the company's offerings and mission can help you better understand the role and the company's expectations.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position in the IT support field, focusing on handling customer technical support cases, evaluating system potential, and maintaining system functionality. As such, it provides an excellent opportunity for individuals new to the IT industry to gain practical experience and develop their skills.

Reporting Structure: The Technical Support Specialist will report directly to the IT Manager, who is responsible for overseeing the IT department's activities and ensuring that technology supports the company's overall objectives and goals.

Technical Impact: This role has a direct impact on the company's technology infrastructure and customer experience. By providing timely and effective solutions to customer technical support cases, the Technical Support Specialist helps ensure that the company's technology infrastructure operates optimally, minimizing disruption to business operations and enhancing the customer experience.

Growth Opportunities:

📝 Enhancement Note: As the company continues to grow, there may be opportunities for career progression within the IT department or other departments, depending on the individual's skills, experience, and performance.
Growth opportunity 1: With experience and demonstrated proficiency, the Technical Support Specialist may advance to a more senior role within the IT department, such as IT Support Engineer or IT Manager.
Growth opportunity 2: As the company expands, there may be opportunities for the Technical Support Specialist to specialize in specific areas of IT, such as network administration, database management, or software development.
Growth opportunity 3: Depending on the individual's skills, experience, and performance, there may be opportunities for career progression within other departments, such as Marketing, Sales, or Human Resources.

📝 Enhancement Note: To maximize your growth potential, it is essential to demonstrate strong problem-solving skills, excellent customer service, and a commitment to continuous learning and professional development.

🌐 Work Environment

Office Type: The company operates in the hospitality and events industry, with a chain of 75 branches around the kingdom. The IT department may be based at the company's headquarters or a dedicated IT support center, providing a collaborative and dynamic work environment.

Office Location(s): The company has branches in various cities across Saudi Arabia, with the headquarters located in Riyadh. The IT department may be based at the headquarters or a dedicated IT support center in Riyadh.

Workspace Context:

📝 Enhancement Note: As this role focuses on technical support and customer service, the workspace may include a dedicated support center or a shared office space with other IT team members.
The workspace may include a dedicated support center or a shared office space with other IT team members, providing ample opportunities for collaboration and knowledge-sharing.
The workspace may be equipped with the necessary tools and resources to handle customer support cases, evaluate system potential, and maintain system functionality.
The workspace may include access to the company's network, customer relationship management (CRM) software, and other relevant applications to ensure optimal performance and minimal disruption to business operations.

Work Schedule: The role requires working standard office hours, typically from 8:00 AM to 5:00 PM, Sunday to Thursday. However, flexibility may be required to handle customer support cases during peak hours or to resolve critical issues.

📝 Enhancement Note: To ensure optimal performance and minimal disruption to business operations, the Technical Support Specialist may be required to work flexible hours or be on-call to handle customer support cases during peak hours or to resolve critical issues.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process for this role may include a combination of phone or video screenings, technical assessments, and face-to-face interviews with the IT Manager and other IT team members.
Process step 1: Phone or video screening with the IT Manager to assess communication skills, problem-solving abilities, and customer service experience.
Process step 2: Technical assessment, focusing on computer systems, software, and diagnostic tools. This may include a hands-on exercise or case study to evaluate your troubleshooting skills and problem-solving abilities.
Process step 3: Face-to-face interview with the IT Manager and other IT team members to discuss your experience, qualifications, and career goals. This may also include a tour of the IT department and an opportunity to meet with other team members.
Process step 4: Final evaluation criteria and technical impact discussion, focusing on your ability to handle customer support cases, evaluate system potential, and maintain system functionality.

Portfolio Review Tips:

📝 Enhancement Note: As this role focuses on technical support and customer service, a portfolio is not typically required. However, including examples of your problem-solving skills, customer service experiences, or relevant projects can strengthen your application.
Portfolio tip 1: Include case studies or testimonials demonstrating your ability to resolve technical issues and provide excellent customer service.
Portfolio tip 2: Highlight your documentation and reporting skills by including user guides, troubleshooting manuals, or other technical writing samples.
Portfolio tip 3: Showcase your problem-solving skills and customer service experiences through relevant projects or case studies.

Technical Challenge Preparation:

📝 Enhancement Note: The technical challenge for this role may focus on computer systems, software, and diagnostic tools. Familiarize yourself with common troubleshooting techniques and industry best practices to demonstrate your problem-solving skills and technical proficiency.
Challenge preparation 1: Brush up on your computer systems, software, and diagnostic tools knowledge, focusing on common troubleshooting techniques and industry best practices.
Challenge preparation 2: Practice your problem-solving skills and customer service experiences through relevant projects or case studies.
Challenge preparation 3: Familiarize yourself with the company's products, services, and mission to demonstrate your understanding of the role and the company's expectations.

ATS Keywords:

📝 Enhancement Note: Including relevant ATS keywords in your resume and application can help ensure that your qualifications and experience are properly matched to the role. Some relevant ATS keywords for this role may include:
Technical Support
Customer Service
System Evaluation
Program Improvement
Data Collection
Confidentiality
Documentation
Testing
ITIL
CRM
Helpdesk
Remote Desktop Support
Troubleshooting
Problem-solving
Customer Experience
Incident Management
Problem Management
Change Management

📝 Enhancement Note: Tailor your resume and application to include relevant ATS keywords, highlighting your qualifications, experience, and problem-solving skills. This can help ensure that your application is properly matched to the role and increases your chances of being selected for an interview.

🛠 Technology Stack & Web Infrastructure

Technology Stack: As this role focuses on technical support and customer service, a specific technology stack may not be applicable. However, familiarity with common computer systems, software, and diagnostic tools is essential.

Web Infrastructure: As this role focuses on technical support and customer service, a specific web infrastructure may not be applicable. However, familiarity with the company's technology infrastructure and customer-facing applications is essential.

📝 Enhancement Note: Familiarizing yourself with the company's technology infrastructure and customer-facing applications can help you better understand the role and the company's expectations. This can also demonstrate your commitment to continuous learning and professional development.

👥 Team Culture & Values

Web Development Values:

📝 Enhancement Note: As this role focuses on technical support and customer service, specific web development values may not be applicable. However, demonstrating a commitment to excellent customer service, continuous learning, and professional development can help you succeed in this role.
Web development value 1: Commitment to excellent customer service, ensuring that customer support cases are handled promptly and effectively.
Web development value 2: Continuous learning and professional development, staying up-to-date with industry best practices and emerging technologies.
Web development value 3: Strong problem-solving skills, demonstrating the ability to evaluate system potential and maintain system functionality.
Web development value 4: Excellent communication and interpersonal skills, both written and verbal, to handle customer support cases and collaborate with other IT team members.

Collaboration Style:

📝 Enhancement Note: As this role focuses on technical support and customer service, a specific collaboration style may not be applicable. However, demonstrating a commitment to teamwork, knowledge-sharing, and continuous learning can help you succeed in this role.
Collaboration approach 1: Teamwork and knowledge-sharing, collaborating with other IT team members to handle customer support cases and maintain system functionality.
Collaboration approach 2: Continuous learning and professional development, staying up-to-date with industry best practices and emerging technologies.
Collaboration approach 3: Strong problem-solving skills, demonstrating the ability to evaluate system potential and maintain system functionality.

📝 Enhancement Note: Demonstrating a commitment to excellent customer service, continuous learning, and professional development can help you succeed in this role and contribute to the company's overall objectives and goals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: As this role focuses on technical support and customer service, specific technical challenges may not be applicable. However, demonstrating strong problem-solving skills, excellent customer service, and a commitment to continuous learning and professional development can help you overcome common challenges in this role.
Web development challenge 1: Handling customer technical support cases through phone and email submissions, providing timely and effective solutions.
Web development challenge 2: Evaluating system potential by assessing the compatibility of new programs with existing ones, ensuring optimal performance and minimal disruption.
Web development challenge 3: Maintaining client confidence by keeping their information confidential and providing excellent customer service.
Web development challenge 4: Improving existing programs by reviewing proposed changes, making recommendations, and conducting thorough testing to maintain system functionality.

Learning & Development Opportunities:

📝 Enhancement Note: As the company continues to grow, there may be opportunities for career progression within the IT department or other departments, depending on the individual's skills, experience, and performance.
Learning opportunity 1: With experience and demonstrated proficiency, the Technical Support Specialist may advance to a more senior role within the IT department, such as IT Support Engineer or IT Manager.
Learning opportunity 2: As the company expands, there may be opportunities for the Technical Support Specialist to specialize in specific areas of IT, such as network administration, database management, or software development.
Learning opportunity 3: Depending on the individual's skills, experience, and performance, there may be opportunities for career progression within other departments, such as Marketing, Sales, or Human Resources.

📝 Enhancement Note: To maximize your growth potential, it is essential to demonstrate strong problem-solving skills, excellent customer service, and a commitment to continuous learning and professional development.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: The technical questions for this role may focus on computer systems, software, and diagnostic tools. Familiarize yourself with common troubleshooting techniques and industry best practices to demonstrate your problem-solving skills and technical proficiency.
Technical question 1: Describe a time when you had to troubleshoot a complex technical issue. Walk us through your problem-solving process and the steps you took to resolve the issue.
Technical question 2: How do you stay up-to-date with industry best practices and emerging technologies in the field of technical support and customer service?
Technical question 3: Describe a time when you had to handle a difficult customer. How did you approach the situation, and what was the outcome?

Company & Culture Questions:

📝 Enhancement Note: The company and culture questions for this role may focus on your understanding of the company's products, services, and mission, as well as your commitment to excellent customer service and continuous learning.
Technical question 4: What do you know about Anoosh, and why are you interested in this role?
Technical question 5: How do you approach handling customer support cases, and what steps do you take to ensure that the customer's needs are met?
Technical question 6: Describe a time when you had to go above and beyond to help a customer. What was the outcome, and what did you learn from the experience?

Portfolio Presentation Strategy:

📝 Enhancement Note: As this role focuses on technical support and customer service, a specific portfolio presentation strategy may not be applicable. However, including examples of your problem-solving skills, customer service experiences, or relevant projects can strengthen your application.
Presentation strategy 1: Include case studies or testimonials demonstrating your ability to resolve technical issues and provide excellent customer service.
Presentation strategy 2: Highlight your documentation and reporting skills by including user guides, troubleshooting manuals, or other technical writing samples.
Presentation strategy 3: Showcase your problem-solving skills and customer service experiences through relevant projects or case studies.

📝 Enhancement Note: Demonstrating a commitment to excellent customer service, continuous learning, and professional development can help you succeed in this role and contribute to the company's overall objectives and goals.

📌 Application Steps

To apply for this Technical Support Specialist position:

Submit your application through the application link provided in the job listing.
📝 Enhancement Note: Tailor your resume and application to include relevant ATS keywords, highlighting your qualifications, experience, and problem-solving skills. This can help ensure that your application is properly matched to the role and increases your chances of being selected for an interview.
Concrete preparation step 1: Research the company's products, services, and mission to demonstrate your understanding of the role and the company's expectations.
Concrete preparation step 2: Familiarize yourself with common troubleshooting techniques and industry best practices to demonstrate your problem-solving skills and technical proficiency.
Concrete preparation step 3: Prepare for the interview process by practicing common technical questions and company and culture questions.
Concrete preparation step 4: Tailor your resume and application to include relevant ATS keywords, highlighting your qualifications, experience, and problem-solving skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist