📍 Job Overview

Job Title: Technical Support Specialist
Company: Eurofins
Location: Lancaster, Pennsylvania, United States
Job Type: On-site, Full-time
Category: Customer Support & Technical Support
Date Posted: 2025-08-01
Experience Level: Entry-level to Mid-level (0-3 years)
Remote Status: On-site

🚀 Role Summary

Serve as the bridge between technical teams and project management staff, ensuring seamless communication and collaboration.
Manage project status tracking, addressing issues proactively, and facilitating smooth project delivery.
Demonstrate strong attention to detail, professional communication skills, and a customer-focused mindset.

📝 Enhancement Note: This role requires a balance of technical understanding, customer service skills, and project management acumen to excel in a fast-paced laboratory environment.

💻 Primary Responsibilities

Technical Communication:
- Review and respond to emails from the project management team in collaboration with lab staff.
- Maintain open lines of communication with technical groups and project management staff.
Job Tracking:
- Monitor shipping status and due dates for incoming ICO jobs, working with ICO Project Management to address any concerns.
- Review daily production summaries for assigned departments and provide status updates to ICO Project Management.
- Identify and address potential issues proactively, ensuring project timelines and quality standards are met.
Other Duties:
- Assist management with identifying and resolving issues early.
- Record upcoming projects in department tracking spreadsheets.
- Attend laboratory meetings and participate in cross-training or assisting other departments as needed.
- Perform additional tasks as assigned, demonstrating a commitment to the company's vision and success.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Chemistry, Biology, or a related field is required. Equivalent experience may substitute for a degree.

Experience: Previous customer service experience is essential, with 1-3+ years of relevant experience preferred.

Required Skills:

Strong attention to detail
Proficiency with computers, including Microsoft Word, Outlook, and Excel
Professional communication skills
Authorization to work in the United States without restriction or sponsorship

Preferred Skills:

Previous laboratory experience
Familiarity with laboratory information management systems (LIMS)
Knowledge of quality control and assurance processes

📝 Enhancement Note: While not explicitly stated, candidates with a background in laboratory settings or experience with LIMS may find this role more suited to their skillset and may have an advantage in the application process.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: $20-22 per hour. Please note that Eurofins Environment Testing (USA) provides a compensation range for informational purposes, and the actual base salary may vary based upon relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

Benefits:

Comprehensive medical coverage
Life and disability insurance
401(k) with company match
Paid holidays and paid time off
Dental and vision options

Working Hours: Full-time, Monday through Friday, 8:00 AM to 5:00 PM, with a total of 40 hours per week.

🎯 Team & Company Context

Company Culture:

Industry: Eurofins is an international life sciences company, providing analytical testing services to clients across multiple industries to make life and the environment safer, healthier, and more sustainable.
Company Size: Eurofins has grown from one laboratory in Nantes, France, to over 61,000 staff across a decentralized and entrepreneurial network of approximately 900 laboratories in 61 countries.
Founded: Eurofins was founded in 1987 and has since become one of the market leaders in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

The Technical Support Specialist role is part of the Eurofins Environment Testing team, working closely with technical groups and project management staff to ensure efficient project delivery and customer satisfaction.

Development Methodology:

Eurofins uses a project management approach to track and manage projects, with a focus on quality, timeliness, and customer satisfaction.
The company encourages continuous learning and development, supporting employees in their career growth and providing opportunities for cross-training and advancement.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins places a strong emphasis on sustainability, diversity, equity, and inclusion, making it an attractive employer for socially conscious professionals seeking to make a positive impact.

📈 Career & Growth Analysis

Technical Support Specialist Career Level: This role is typically an entry-level to mid-level position, offering opportunities for growth and development within the company's technical support and project management functions.

Reporting Structure: The Technical Support Specialist reports directly to the ICO Project Management team and works closely with various technical groups and departments within the laboratory.

Technical Impact: The Technical Support Specialist plays a crucial role in ensuring the smooth operation of the laboratory by facilitating communication, tracking project status, and addressing issues proactively. Their work directly impacts the quality, timeliness, and customer satisfaction of the laboratory's services.

Growth Opportunities:

Career Progression: With experience and demonstrated success, Technical Support Specialists may advance to roles such as Senior Technical Support Specialist, Project Manager, or other leadership positions within the company's project management and technical support functions.
Technical Skill Development: Eurofins offers opportunities for employees to develop their skills and knowledge through cross-training, workshops, and other professional development resources.
Emerging Technologies: As Eurofins continues to expand its services and explore new technologies, Technical Support Specialists may have the opportunity to work with emerging tools and platforms, further enhancing their skillset and career prospects.

📝 Enhancement Note: While the job description does not explicitly mention career growth opportunities, Eurofins' commitment to employee development and the nature of the role suggest that there are likely pathways for advancement within the company.

🌐 Work Environment

Office Type: Eurofins operates a modern, professional laboratory environment with a focus on safety, efficiency, and collaboration.

Office Location(s): Lancaster, Pennsylvania, United States

Workspace Context:

Laboratory Setting: The Technical Support Specialist works in a laboratory setting, collaborating with technical teams and project management staff to ensure the smooth operation of the facility.
Cross-functional Collaboration: The role involves working with various departments and teams within the laboratory, fostering a collaborative and inclusive work environment.
Professional Development: Eurofins encourages employees to pursue professional development opportunities, creating a dynamic and engaging work environment.

Work Schedule: Full-time, Monday through Friday, 8:00 AM to 5:00 PM, with a total of 40 hours per week. The role may require occasional flexibility to address project deadlines or maintenance windows.

📝 Enhancement Note: Eurofins' commitment to sustainability and employee development creates a positive and engaging work environment that prioritizes the well-being and growth of its employees.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess communication skills, understanding of the role, and fit with the company culture.
On-site Interview: A visit to the Lancaster laboratory for a more in-depth discussion of the role, its responsibilities, and the company's expectations. This may include meetings with the hiring manager, technical team members, and project management staff.
Final Decision: Based on the interviews and any additional assessments, the hiring team will make a final decision and extend an offer to the successful candidate.

Portfolio Review Tips: (N/A - Not Applicable for this role)

Technical Challenge Preparation: (N/A - Not Applicable for this role)

ATS Keywords: (N/A - Not Applicable for this role)

📝 Enhancement Note: While the job description does not provide specific details about the interview process, Eurofins' commitment to a thorough and comprehensive hiring process suggests that candidates can expect multiple interviews and assessments to ensure the best fit for the role and the company.

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Eurofins Values:

Safety: Eurofins prioritizes the safety of its employees, customers, and the environment in all its operations.
Quality: The company is committed to delivering high-quality, accurate, and reliable testing services to its clients.
Innovation: Eurofins encourages continuous learning, improvement, and the exploration of new technologies and methodologies to enhance its services and maintain its competitive edge.
Integrity: Eurofins upholds the highest ethical standards in all its business practices, ensuring transparency, accountability, and fairness in its interactions with clients, employees, and stakeholders.
Responsibility: The company takes its social and environmental responsibilities seriously, striving to minimize its impact on the planet and contribute positively to the communities in which it operates.

Collaboration Style:

Cross-functional Integration: The Technical Support Specialist works closely with various teams and departments within the laboratory, fostering a collaborative and inclusive work environment.
Knowledge Sharing: Eurofins encourages employees to share their knowledge and expertise with one another, promoting a culture of continuous learning and development.
Technical Mentoring: The company offers opportunities for employees to mentor one another, fostering a supportive and growth-oriented work environment.

📝 Enhancement Note: Eurofins' commitment to safety, quality, innovation, integrity, and responsibility creates a strong and positive company culture that prioritizes the well-being, growth, and success of its employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Project Management: The Technical Support Specialist must effectively manage project timelines, resources, and stakeholder expectations to ensure the successful delivery of laboratory services.
Communication: The role requires strong communication skills to facilitate clear and effective communication between technical teams and project management staff, often involving complex technical concepts and jargon.
Problem-solving: The Technical Support Specialist must be able to identify, assess, and address issues proactively, often working under tight deadlines and pressure.

Learning & Development Opportunities:

Project Management Training: Eurofins offers training and development opportunities to help Technical Support Specialists enhance their project management skills and knowledge.
Technical Training: The company provides resources and support for employees to develop their technical skills and expertise, keeping pace with emerging technologies and industry best practices.
Leadership Development: Eurofins offers opportunities for employees to develop their leadership skills, preparing them for advancement into management and leadership roles within the company.

📝 Enhancement Note: While the job description does not explicitly mention challenges or growth opportunities, the nature of the role and Eurofins' commitment to employee development suggest that Technical Support Specialists can expect to face and overcome technical challenges while pursuing growth and advancement within the company.

💡 Interview Preparation

Technical Questions:

Project Management: Be prepared to discuss your experience with project management, including your approach to tracking project status, addressing issues, and ensuring project success.
Communication: Demonstrate your strong communication skills by clearly and effectively explaining technical concepts and processes to non-technical stakeholders.
Problem-solving: Prepare examples of your ability to identify, assess, and address complex problems, working under tight deadlines and pressure.

Company & Culture Questions:

Eurofins Values: Familiarize yourself with Eurofins' core values and be prepared to discuss how you embody these principles in your work and personal life.
Laboratory Environment: Research the laboratory environment and be prepared to discuss your understanding of and comfort with working in a laboratory setting.
Eurofins' Impact: Prepare a thoughtful response to the question, "How do you see yourself contributing to Eurofins' mission to make life and the environment safer, healthier, and more sustainable?"

Portfolio Presentation Strategy: (N/A - Not Applicable for this role)

📝 Enhancement Note: While the job description does not provide specific interview preparation tips, candidates can expect to be assessed on their project management, communication, and problem-solving skills, as well as their fit with Eurofins' core values and company culture.

📌 Application Steps

To apply for the Technical Support Specialist position at Eurofins:

Submit Your Application: Visit the Eurofins careers page and submit your application through the application link provided.
Tailor Your Resume: Highlight your relevant experience, skills, and accomplishments, focusing on your customer service, project management, and technical support experience.
Prepare for the Interview: Research Eurofins' company culture, values, and mission, and be prepared to discuss your fit with the organization and your approach to technical support and project management.
Demonstrate Your Enthusiasm: Show your enthusiasm for the role and Eurofins' mission by asking thoughtful questions and expressing your eagerness to contribute to the company's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist