📍 Job Overview

Job Title: Technical Support Specialist
Company: Edurio
Location: Riga, Latvia
Job Type: Full-Time
Category: Customer Support
Date Posted: July 11, 2025
Experience Level: Junior (0-2 years)
Remote Status: On-site (Riga, Latvia)

🚀 Role Summary

📝 Enhancement Note: This role is ideal for a junior professional looking to gain experience in a fast-paced, international startup environment, focusing on customer support and technical troubleshooting.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities revolve around customer support, technical survey implementation, and process improvement, providing an opportunity to develop skills in both customer-facing and technical aspects of the business.
📝 Enhancement Note: This role requires strong problem-solving skills, technical fluency, and a customer-centric approach to ensure customer satisfaction and drive product improvement.
📝 Enhancement Note: The role involves working with school datasets in Excel, managing technical survey implementation, and running scripts for customer surveys, offering exposure to data manipulation and analysis.
📝 Enhancement Note: Collaborating with commercial and technical teams on process improvements allows for cross-functional learning and understanding of the broader business context.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Computer Science, IT, or a related discipline) or equivalent experience.

Experience: 0-2 years of experience in a customer support role, technical support, or a related field.

Required Skills:

Strong analytical and problem-solving skills
Proficiency in MS Excel
Excellent communication and interpersonal skills in English and Latvian
Ability to translate technical details into accessible explanations for non-technical audiences
Proactive approach to learning new technologies and processes

Preferred Skills:

Experience with customer support software (e.g., Zendesk, Freshdesk)
Familiarity with SQL or other database management systems
Knowledge of the education sector or EdTech industry

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support and technical troubleshooting, a portfolio is not explicitly required. However, demonstrating problem-solving skills, technical proficiency, and customer-centric mindset through relevant examples or projects can strengthen the application.

💵 Compensation & Benefits

Salary Range: €1,300 - €1,400 per month (Gross)

Benefits:

Health insurance
Company share options
Experience in an ambitious international startup with opportunities for growth and impact on global education quality
Flexible working location
Feedback-based work culture with a focus on personal growth and team well-being

Working Hours: Full-time (40 hours/week)

🎯 Team & Company Context

Company Culture:

📝 Enhancement Note: Edurio is an international startup focused on improving education quality globally by gathering and analyzing feedback from school communities. Their culture values transparency, team well-being, and continuous learning.
Industry: EdTech
Company Size: 51-200 employees
Founded: 2016

Team Structure:

Cross-functional teams, including commercial, technical, and support departments
Flat hierarchy with a focus on collaboration and open communication

Development Methodology:

Agile/Scrum methodologies for product development and improvement
Regular sprint planning, code reviews, and quality assurance practices

Company Website: Edurio

📈 Career & Growth Analysis

Web Technology Career Level: Junior Technical Support Specialist

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: Supports customers and respondents during live surveys, ensuring a smooth user experience and collecting feedback to drive product improvement.

Growth Opportunities:

Develop expertise in customer support and technical troubleshooting
Gain experience working in an international startup environment
Collaborate with cross-functional teams to improve processes and drive product development
Potential career progression into more senior customer support roles or other areas of the business, such as technical or commercial positions

🌐 Work Environment

Office Type: On-site (Riga, Latvia)

Office Location(s): Riga, Latvia

Workspace Context:

Collaborative workspace with a focus on open communication and team well-being
Access to necessary tools and resources for performing technical support tasks, such as customer support software and data analysis tools

Work Schedule: Full-time (40 hours/week), with flexibility for occasional remote work

📝 Enhancement Note: The work environment at Edurio is designed to foster collaboration, open communication, and continuous learning, providing an ideal setting for a junior professional to grow and develop their skills.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: Online application review and initial screening
📝 Enhancement Note: Phone or video call interview to assess communication skills, problem-solving abilities, and cultural fit
📝 Enhancement Note: On-site or virtual technical interview to evaluate Excel skills, data analysis, and technical troubleshooting capabilities
📝 Enhancement Note: Final decision and offer

Portfolio Review Tips:

📝 Enhancement Note: While not explicitly required, demonstrating problem-solving skills, technical proficiency, and customer-centric mindset through relevant examples or projects can strengthen the application.

Technical Challenge Preparation:

📝 Enhancement Note: Familiarize yourself with Edurio's product and customer support processes, focusing on Excel skills, data analysis, and technical troubleshooting.
📝 Enhancement Note: Brush up on your communication skills and be prepared to discuss your approach to customer support and problem-solving in a fast-paced, international startup environment.

ATS Keywords:

Customer Support
Technical Troubleshooting
Problem-Solving
MS Excel
Data Analysis
Customer-Centric
International Startup
Education Quality
EdTech

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on customer support and technical troubleshooting, a specific technology stack is not explicitly required. However, familiarity with the following tools can be beneficial:

Customer support software (e.g., Zendesk, Freshdesk)
MS Excel
SQL or other database management systems
Data analysis tools (e.g., Google Analytics, Tableau)

👥 Team Culture & Values

Web Development Values:

Customer-centric approach
Continuous learning and improvement
Collaboration and open communication
Transparency and team well-being

Collaboration Style:

Cross-functional teams working together to improve processes and drive product development
Flat hierarchy with a focus on open communication and collaboration
Regular sprint planning, code reviews, and quality assurance practices

📝 Enhancement Note: Edurio's culture values transparency, team well-being, and continuous learning, providing an ideal environment for a junior professional to grow and develop their skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting technical issues and providing solutions to customers and respondents
Managing technical survey implementation and ensuring a smooth user experience
Running scripts and producing reports for customer surveys

Learning & Development Opportunities:

Gaining experience in a fast-paced, international startup environment
Developing expertise in customer support and technical troubleshooting
Collaborating with cross-functional teams to improve processes and drive product development
Potential career progression into more senior customer support roles or other areas of the business, such as technical or commercial positions

📝 Enhancement Note: This role offers a unique opportunity to gain experience in a fast-paced, international startup environment, working with a diverse range of customers and respondents to drive product improvement and ensure a smooth user experience.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: Be prepared to discuss your approach to customer support and technical troubleshooting in a fast-paced, international startup environment.
📝 Enhancement Note: Brush up on your Excel skills and be prepared to demonstrate your ability to analyze and manipulate data to support customers and respondents.

Company & Culture Questions:

📝 Enhancement Note: Research Edurio's product and customer support processes, focusing on their mission to improve education quality globally.
📝 Enhancement Note: Prepare questions to ask the interviewer about the company's culture, team dynamics, and growth opportunities for junior professionals.

Portfolio Presentation Strategy:

📝 Enhancement Note: While not explicitly required, demonstrating problem-solving skills, technical proficiency, and customer-centric mindset through relevant examples or projects can strengthen your application.

📝 Enhancement Note: Focus on your communication skills, problem-solving abilities, and customer-centric approach during the interview process, highlighting your potential to make a valuable contribution to Edurio's customer support team.

📌 Application Steps

To apply for this Technical Support Specialist position:

Submit your application through the Edurio careers page.
Tailor your resume and cover letter to highlight your problem-solving skills, technical proficiency, and customer-centric mindset.
Prepare for the interview process by familiarizing yourself with Edurio's product and customer support processes, focusing on Excel skills, data analysis, and technical troubleshooting.
Research Edurio's company culture, team dynamics, and growth opportunities for junior professionals to demonstrate your enthusiasm for the role and commitment to the company's mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist