Technical Support Specialist at Aerones

📍 Job Overview

Job Title: Technical Support Specialist
Company: Aerones
Location: Riga, Latvia
Job Type: On-site, Full-time
Category: Technical Support & Customer Success
Date Posted: July 15, 2025

🚀 Role Summary

Aerones is seeking a passionate and skilled Technical Support Specialist to join their team, focusing on providing top-notch support to clients and ensuring the optimal performance of their innovative robotic solutions used in wind turbine maintenance. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a proactive attitude.

📝 Enhancement Note: This role is crucial for maintaining customer satisfaction and driving product improvement by effectively managing technical inquiries and collaborating with engineering teams.

💻 Primary Responsibilities

Customer Support: Respond to and manage technical inquiries from customers and stakeholders, ensuring timely resolution and high customer satisfaction.
Troubleshooting: Provide expert support for various robotic systems used in turbine maintenance, diagnosing and resolving technical issues.
Collaboration: Work closely with engineering teams to convey customer feedback, improve product functionality, and enhance user experience.
Documentation: Assist in the development of documentation, training materials, and FAQs to support customers and streamline internal processes.
Training: Conduct training sessions for clients on the operation and maintenance of robotic equipment, ensuring they can maximize the value of Aerones' solutions.
Performance Analysis: Monitor and analyze performance metrics to identify trends, improvement opportunities, and areas for optimization.

📝 Enhancement Note: The Technical Support Specialist plays a vital role in Aerones' success by ensuring customers derive maximum value from their robotic solutions and by driving continuous improvement in product and support processes.

🎓 Skills & Qualifications

Education: A Bachelor’s degree in Engineering, Information Technology, or a related field is required. Candidates with relevant work experience may also be considered.

Experience: Proven experience in technical support, customer success, or a related role, with a strong focus on robotics or automation systems.

Required Skills:

Strong technical knowledge in robotics or automation systems
Excellent communication skills in English (both written and verbal)
Proficiency in troubleshooting and problem-solving
Proactive attitude and ability to work independently and as part of a team
Willingness to travel occasionally to client sites if needed

Preferred Skills:

Experience with wind turbine maintenance or related industries
Familiarity with customer relationship management (CRM) software
Knowledge of project management principles

📝 Enhancement Note: Candidates with experience in wind turbine maintenance or related industries may have a competitive advantage in understanding customer needs and providing effective support.

📊 Web Portfolio & Project Requirements (N/A for this role)

This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: Aerones offers a competitive salary range of €2,000 to €4,000 per month, depending on experience and qualifications.

Benefits:

Health Insurance (after the probationary period)
Birthday Gifts
Gifts for Special Occasions (Marriage, Birth of a Child)
Paid Study Leave
An additional 3 days of leave per year, which can be taken as needed

Working Hours: Full-time position with standard working hours, including occasional on-site visits to client locations.

📝 Enhancement Note: The salary range provided is based on market research for technical support roles in Latvia, with regional adjustments made for cost of living and industry standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerones operates in the renewable energy technology industry, focusing on innovative robotic solutions for wind turbine maintenance.

Company Size: Aerones is a growing company with a dynamic and supportive work environment, offering opportunities for professional development and growth in a rapidly evolving industry.

Founded: Aerones was founded in 2015, with a mission to revolutionize wind turbine maintenance using advanced robotics.

Team Structure:

The technical support team works closely with engineering, sales, and marketing teams to ensure customer satisfaction and drive product improvement.
The team consists of experienced professionals with a strong background in robotics, automation, and customer support.

Development Methodology:

Aerones follows Agile methodologies, with a focus on continuous improvement and customer-centric development.
The company encourages collaboration, innovation, and a proactive approach to problem-solving.

Company Website: Aerones

📝 Enhancement Note: Aerones' company culture emphasizes innovation, collaboration, and a customer-focused approach, making it an attractive workplace for technical professionals seeking to make an impact in the renewable energy industry.

📈 Career & Growth Analysis

Technical Support Career Level: This role is an entry to mid-level position in the technical support career path, focusing on customer support, troubleshooting, and process improvement.

Reporting Structure: The Technical Support Specialist reports directly to the Technical Support Manager and works closely with cross-functional teams, including engineering, sales, and marketing.

Technical Impact: The Technical Support Specialist plays a crucial role in ensuring customer satisfaction, driving product improvement, and enhancing user experience by effectively managing technical inquiries and collaborating with engineering teams.

Growth Opportunities:

Technical Growth: Develop expertise in Aerones' robotic solutions and related technologies, with opportunities for specialization and advanced troubleshooting.
Leadership Growth: Demonstrate strong performance and leadership potential to progress into a team lead or management role within the technical support organization.
Cross-functional Growth: Gain experience working with various teams, such as engineering, sales, and marketing, to develop a well-rounded understanding of Aerones' business and operations.

📝 Enhancement Note: Technical Support Specialists at Aerones have the opportunity to grow both technically and professionally, with a clear path for career progression within the technical support organization and beyond.

🌐 Work Environment

Office Type: Aerones' office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Riga, Latvia

Workspace Context:

Collaboration: The office features open-plan workspaces that encourage collaboration and communication among team members.
Equipment: Aerones provides state-of-the-art equipment and tools to ensure employees can perform their jobs effectively.
Training & Development: The company offers opportunities for professional development, including training sessions, workshops, and access to industry events.

Work Schedule: Full-time position with standard working hours, including occasional on-site visits to client locations. Aerones offers flexible working arrangements to accommodate employee needs and preferences.

📝 Enhancement Note: Aerones' work environment is designed to support collaboration, innovation, and employee growth, with a focus on fostering a positive and productive work culture.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, technical knowledge, and cultural fit.
Technical Assessment: A hands-on exercise or case study to evaluate troubleshooting skills, problem-solving abilities, and understanding of robotics or automation systems.
Behavioral Interview: A discussion focused on past experiences, achievements, and personal qualities to assess cultural fit and potential for success in the role.
Final Interview: A meeting with the hiring manager or a panel of stakeholders to make a final decision on the candidate.

Portfolio Review Tips (N/A for this role): This role does not require a portfolio submission.

Technical Challenge Preparation:

Brush up on robotics and automation system knowledge, focusing on troubleshooting and problem-solving techniques.
Familiarize yourself with Aerones' products and services, understanding their unique features and benefits.
Prepare examples of past experiences demonstrating strong communication skills, customer focus, and proactive attitude.

ATS Keywords:

Robotics
Automation Systems
Technical Support
Customer Success
Troubleshooting
Problem-Solving
Communication Skills
English (both written and verbal)
Proactive Attitude
Teamwork
Wind Turbine Maintenance
CRM Software
Project Management Principles

📝 Enhancement Note: To optimize your application for this role, ensure your resume and cover letter highlight relevant skills and experiences, and tailor your responses during the interview process to demonstrate your fit for the Technical Support Specialist role at Aerones.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

This role does not require a specific technology stack or web infrastructure knowledge, as it focuses on technical support for robotic systems used in wind turbine maintenance.

👥 Team Culture & Values

Technical Support Values:

Customer Focus: Prioritize customer satisfaction and strive to exceed expectations in every interaction.
Proactive Problem-Solving: Take initiative in identifying and resolving technical issues, always going the extra mile to ensure customer success.
Continuous Learning: Stay up-to-date with industry trends and Aerones' product developments to maintain a deep understanding of our solutions and their applications.
Collaboration: Work closely with cross-functional teams to ensure customer needs are met and that feedback is effectively communicated to drive product improvement.

Collaboration Style:

Cross-functional Integration: Collaborate with engineering, sales, and marketing teams to ensure customer satisfaction and drive product improvement.
Code Review Culture: Although not directly related to software development, the technical support team follows a similar approach to problem-solving, encouraging peer review and knowledge sharing.
Knowledge Sharing: Regularly share best practices, troubleshooting techniques, and customer feedback to improve the overall performance of the technical support organization.

📝 Enhancement Note: Aerones' technical support team values a customer-focused, proactive, and collaborative approach to problem-solving, ensuring that customers derive maximum value from their robotic solutions and that their feedback drives continuous improvement in product and support processes.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting Complex Issues: Develop expertise in diagnosing and resolving complex technical issues related to Aerones' robotic systems.
Customer Expectations: Manage customer expectations by effectively communicating solutions, timelines, and potential limitations.
Emerging Technologies: Stay up-to-date with emerging technologies in robotics and automation, and adapt to changes in Aerones' product offerings.

Learning & Development Opportunities:

Technical Training: Attend workshops, webinars, and industry events to expand your knowledge of robotics, automation, and related technologies.
Product Training: Familiarize yourself with Aerones' product portfolio, understanding their unique features, benefits, and applications.
Leadership Development: Demonstrate strong performance and leadership potential to progress into a team lead or management role within the technical support organization.

📝 Enhancement Note: Technical Support Specialists at Aerones face a range of challenges and opportunities for growth, with a focus on developing expertise in troubleshooting, customer support, and continuous learning.

💡 Interview Preparation

Technical Questions:

Robotics & Automation: Demonstrate your understanding of robotics and automation systems, discussing their applications, components, and maintenance requirements.
Troubleshooting: Walk through a real-life example of a complex technical issue you've resolved, explaining your approach, diagnosis, and resolution steps.
Customer Success: Describe a situation where you went above and beyond to ensure customer satisfaction, highlighting your communication skills and problem-solving abilities.

Company & Culture Questions:

Aerones' Products: Explain how you would explain Aerones' robotic solutions to a non-technical customer, emphasizing their unique features and benefits.
Customer Feedback: Describe how you would collect, analyze, and implement customer feedback to drive product improvement.
Teamwork: Share an example of a time when you worked collaboratively with a cross-functional team to achieve a common goal, highlighting your communication skills and ability to build relationships.

Portfolio Presentation Strategy (N/A for this role): This role does not require a portfolio submission.

📝 Enhancement Note: To succeed in the interview process for the Technical Support Specialist role at Aerones, demonstrate your technical expertise, customer focus, and strong communication skills, with a clear understanding of Aerones' products and their applications in wind turbine maintenance.

📌 Application Steps

To apply for this Technical Support Specialist position at Aerones:

Submit your application through the Aerones careers page.
Tailor your resume and cover letter to highlight your relevant skills and experiences, emphasizing your technical knowledge, communication skills, and proactive attitude.
Prepare for the interview process by brushing up on your robotics and automation system knowledge, and familiarizing yourself with Aerones' products and services.
Research Aerones' company culture, mission, and values to ensure a strong cultural fit and alignment with your personal goals and aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Aerones before making application decisions.

Technical Support Specialist