📍 Job Overview

Job Title: Technical Support Specialist
Company: Aarna Systems | Performance Driven Digital Marketing Agency
Location: Pune, Maharashtra, India
Job Type: On-site, Full-Time
Category: Server Administration, Web Infrastructure
Date Posted: 2025-06-18
Experience Level: Entry to Intermediate (0-2 years)

🚀 Role Summary

Maintain and troubleshoot website hosting environments on cPanel and Amazon Web Services (AWS)
Ensure robust hosting operations through server maintenance, application installations, and backup strategies
Provide exceptional customer support to clients, educating them on best practices for web hosting and security
Collaborate with technical teams to document support activities and escalate unresolved issues

📝 Enhancement Note: This role requires a strong foundation in Linux, server environments, and hosting management to excel in maintaining and supporting website hosting infrastructure.

💻 Primary Responsibilities

Server & Hosting Management (60%)
- Maintain and troubleshoot website hosting environments on cPanel and AWS
- Install and uninstall applications and software packages as required for hosting environments and client needs
- Configure and manage domain hosting, DNS records, and email accounts for clients
- Monitor server health, apply security updates, and optimize hosting environments for reliability and performance
Client Support & Education (25%)
- Offer OS-level support for users, including troubleshooting, user account management, and permissions
- Assist clients with account setup, domain registration, and DNS management
- Educate clients on best practices for web hosting, security, and application performance
Process Documentation & Improvement (10%)
- Develop, document, and update Standard Operating Procedures (SOPs) for website management and related technical activities
- Document support activities, escalate unresolved issues, and collaborate with other technical teams as needed
Backup & Disaster Recovery (5%)
- Perform regular server and website/application backups, ensuring data integrity and disaster recovery readiness

📝 Enhancement Note: This role involves a mix of technical tasks, client-facing support, and process improvement, requiring strong problem-solving skills and adaptability.

🎓 Skills & Qualifications

Education: Diploma in Computer Science, Information Technology, or a related field (minimum qualification)

Experience: 1-2 years of hands-on experience in website hosting technical support or a similar role

Required Skills:

Strong knowledge of Linux commands and server environments
Experience with cPanel and AWS (EC2, S3, Route 53, IAM, etc.) hosting management
Proficiency in DNS configuration, troubleshooting, and email setup
Experience with application and package installations/uninstallations on Linux servers
Ability to develop and maintain SOPs for technical and operational processes
Excellent problem-solving skills and ability to work independently under pressure
Strong communication skills to explain technical concepts to non-technical users
Familiarity with backup strategies and disaster recovery processes
Positive attitude and commitment to delivering exceptional customer service

Preferred Skills:

Experience with cPanel
Knowledge of web server software (Apache, NGINX) and scripting languages (PHP, Python, Perl)
Understanding of web security best practices and SSL certificate management
Familiarity with WordPress or other content management systems

📝 Enhancement Note: While the required skills focus on technical proficiency, the preferred skills demonstrate an opportunity for growth in web server management and security.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in website hosting, server management, and application installations
Showcase problem-solving skills through case studies or examples of troubleshooting hosting issues
Highlight any experience with cPanel, AWS, or other hosting platforms
Include examples of SOPs or documentation created for website management or technical processes

Technical Documentation:

Provide examples of technical documentation, such as server configuration guides, backup strategies, or disaster recovery plans
Include any documentation related to client support, such as email templates or troubleshooting guides

📝 Enhancement Note: As this role focuses on hosting management and support, a portfolio should emphasize technical expertise and problem-solving skills in a hosting environment.

💵 Compensation & Benefits

Salary Range: INR 2,50,000 - 4,00,000 per annum (Based on experience and skills)

Benefits:

Competitive salary package
Performance-based incentives
Opportunities for professional growth and development
Health insurance and other employee welfare benefits

Working Hours: 40 hours per week, with flexibility for maintenance windows and project deadlines

📝 Enhancement Note: The salary range is estimated based on market standards for entry to intermediate-level server administration roles in Pune, India.

🎯 Team & Company Context

Company Culture

Industry: Digital Marketing and Web Solutions

Company Size: Medium (50-250 employees)

Founded: 2010

Team Structure:

Website Design & Development Team
Digital Marketing Team
Technical Support & Hosting Team (This role)
Sales & Business Development Team

Development Methodology:

Agile/Scrum methodologies for web development projects
Collaborative approach to problem-solving and troubleshooting
Regular team meetings and knowledge-sharing sessions

Company Website: www.aarnasystems.com

📝 Enhancement Note: Aarna Systems' focus on digital marketing and web solutions creates an environment where technical support plays a crucial role in client satisfaction and project success.

Career & Growth Analysis

Web Technology Career Level: Intermediate Server Administrator / Technical Support Specialist

Reporting Structure: Reports to the Technical Support Manager, with cross-functional collaboration with the Website Design & Development Team and Digital Marketing Team

Technical Impact: Ensures reliable hosting infrastructure, enabling smooth operation of client websites and applications

Growth Opportunities:

Technical Support Manager (Team leadership)
Senior Technical Support Specialist (Specialization in hosting management)
Web Infrastructure Engineer (Focus on server architecture and scalability)

📝 Enhancement Note: With experience and proven performance, this role offers opportunities for growth in technical leadership, specialization, or infrastructure engineering.

Work Environment

Office Type: Modern, collaborative workspace with dedicated server and support teams

Office Location(s): Balewadi, Pune

Workspace Context:

Multiple monitor setups for efficient multitasking and monitoring
Access to testing environments and staging servers
Collaborative workspaces for team meetings and knowledge-sharing sessions

Work Schedule: Standard office hours with flexibility for maintenance windows and project deadlines

📝 Enhancement Note: Aarna Systems' work environment fosters collaboration and knowledge-sharing, enabling technical support specialists to grow and excel in their roles.

Application & Technical Interview Process

Interview Process:

Online Assessment (30 minutes)
- Linux command-line exercises
- cPanel and AWS hosting management scenarios
- Problem-solving and troubleshooting questions
Technical Phone Screen (30 minutes)
- Review of online assessment results
- Discussion of hosting management experience and case studies
- Behavioral questions focusing on problem-solving and customer support
On-site Interview (60 minutes)
- In-depth discussion of technical skills and hosting management experience
- Role-specific scenarios and case studies
- Cultural fit assessment and team interaction

Portfolio Review Tips:

Highlight hosting management experience and problem-solving skills
Include examples of SOPs or documentation created for website management or technical processes
Showcase any experience with cPanel, AWS, or other hosting platforms

Technical Challenge Preparation:

Brush up on Linux commands and server management skills
Familiarize yourself with cPanel and AWS hosting management
Practice problem-solving and troubleshooting exercises related to website hosting and server management

ATS Keywords: Linux, cPanel, AWS, Server Management, Technical Support, DNS, Email Setup, Backup, Disaster Recovery, Problem-Solving, Communication Skills, SOP Development

📝 Enhancement Note: To optimize your resume for this role, focus on relevant hosting management, server administration, and technical support keywords.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Linux (Ubuntu, CentOS)
cPanel (Web hosting control panel)
Amazon Web Services (EC2, S3, Route 53, IAM)

Web Server Software:

Apache
NGINX

Scripting Languages:

PHP
Python
Perl

Database Management Systems:

MySQL
MariaDB

Monitoring & Logging Tools:

Zabbix
Nagios
ELK Stack (Elasticsearch, Logstash, Kibana)

📝 Enhancement Note: Familiarity with the mentioned technologies is essential for excelling in this role, as they form the foundation of Aarna Systems' hosting infrastructure.

👥 Team Culture & Values

Web Development Values:

Reliability: Ensuring robust hosting infrastructure for smooth operation of client websites and applications
Customer Focus: Providing exceptional support and education to clients on web hosting, security, and application performance
Collaboration: Working closely with web development and digital marketing teams to deliver comprehensive web solutions
Continuous Learning: Staying updated on the latest hosting technologies, security protocols, and troubleshooting techniques

Collaboration Style:

Cross-functional Integration: Collaborating with web development, digital marketing, and sales teams to deliver comprehensive web solutions
Code Review Culture: Regularly reviewing and improving technical processes and support activities
Knowledge Sharing: Participating in team meetings and workshops to share expertise and learn from colleagues

📝 Enhancement Note: Aarna Systems' team culture emphasizes collaboration, knowledge-sharing, and continuous learning, fostering a supportive environment for technical support specialists to grow and excel.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex hosting issues and performance bottlenecks
Implementing and managing scalable hosting solutions for high-traffic websites and applications
Ensuring data integrity and disaster recovery readiness in a dynamic hosting environment
Staying updated on the latest hosting technologies, security protocols, and best practices

Learning & Development Opportunities:

Technical Skill Development: Expanding knowledge of server administration, hosting management, and web infrastructure
Certifications & Training: Pursuing relevant certifications (e.g., AWS Certified Cloud Practitioner, Linux Foundation Certified System Administrator) and attending industry conferences and workshops
Mentorship & Leadership: Seeking guidance from senior team members and taking on leadership roles in technical support and hosting management

📝 Enhancement Note: Addressing technical challenges and pursuing learning opportunities enables technical support specialists to grow and advance in their careers at Aarna Systems.

💡 Interview Preparation

Technical Questions:

Linux & Server Management (30%)
- Linux command-line exercises and scenarios
- Server configuration and management questions
- Troubleshooting and problem-solving exercises related to website hosting and server management
cPanel & AWS Hosting Management (40%)
- cPanel configuration and management scenarios
- AWS services (EC2, S3, Route 53, IAM) usage and best practices
- Hosting management case studies and exercises
DNS, Email, & Backup Strategies (20%)
- DNS configuration and troubleshooting questions
- Email setup and management scenarios
- Backup strategies and disaster recovery planning
Problem-Solving & Customer Support (10%)
- Customer support scenarios and case studies
- Problem-solving and communication exercises

Company & Culture Questions:

Company & Team (30%)
- Aarna Systems' history, mission, and values
- The role of the Technical Support Team within the organization
- Collaboration with web development, digital marketing, and sales teams
Web Hosting & Infrastructure (40%)
- Web hosting best practices and trends
- Server architecture and scalability considerations
- Hosting management case studies and industry insights
Customer Support & Education (20%)
- Best practices for customer support in a web hosting environment
- Strategies for educating clients on web hosting, security, and application performance
- Customer support case studies and success stories
Personal Growth & Development (10%)
- Career progression opportunities within Aarna Systems
- Technical skill development and specialization paths
- Leadership and mentorship opportunities

Portfolio Presentation Strategy:

Technical Expertise (50%)
- Highlight hosting management experience and problem-solving skills
- Include examples of SOPs or documentation created for website management or technical processes
- Showcase any experience with cPanel, AWS, or other hosting platforms
Customer Support & Education (30%)
- Include examples of customer support scenarios and case studies
- Demonstrate ability to educate clients on web hosting, security, and application performance
- Highlight any customer support success stories or testimonials
Problem-Solving & Troubleshooting (20%)
- Include examples of complex hosting issues and performance bottlenecks addressed
- Showcase ability to troubleshoot and resolve technical challenges in a hosting environment
- Highlight any innovative solutions or workarounds developed for hosting management

📝 Enhancement Note: Tailor your portfolio and interview preparation to emphasize your technical expertise, problem-solving skills, and customer support capabilities in a web hosting environment.

📌 Application Steps

To apply for this Technical Support Specialist position:

Customize Your Portfolio
- Highlight hosting management experience and problem-solving skills
- Include examples of SOPs or documentation created for website management or technical processes
- Showcase any experience with cPanel, AWS, or other hosting platforms
Optimize Your Resume
- Emphasize relevant hosting management, server administration, and technical support skills
- Include specific examples of hosting management experience and achievements
- Tailor your resume to the specific requirements and keywords mentioned in the job description
Prepare for Technical Challenges
- Brush up on Linux commands and server management skills
- Familiarize yourself with cPanel and AWS hosting management
- Practice problem-solving and troubleshooting exercises related to website hosting and server management
Research Aarna Systems
- Understand Aarna Systems' history, mission, and values
- Familiarize yourself with the company's web solutions and digital marketing services
- Prepare questions to ask during the interview, demonstrating your interest in the role and the organization

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Specialist