📍 Job Overview

• Job Title: Technical Support Specialist, API
• Company: Jobber
• Location: Remote in Canada
• Job Type: Full-time
• Category: Technical Support, API Specialist
• Date Posted: 2025-07-24
• Experience Level: 2-5 years
• Remote Status: Remote OK

🚀 Role Summary

• Empower developers using Jobber's API to build custom apps or publish in the App Marketplace
• Provide empathetic customer support via email and Zoom
• Manage and triage support tickets for multiple stakeholders
• Create and maintain developer-facing documentation
• Collaborate with cross-functional teams to ensure a world-class customer experience

📝 Enhancement Note: This role requires a balance of technical expertise and strong communication skills to effectively support developers and maintain high-quality standards for the Jobber App Marketplace.

💻 Primary Responsibilities

• Provide technical guidance to developers using Jobber's API, helping them navigate the code base and troubleshoot issues
• Manage and triage support tickets for developers, Jobber customers, and internal teams
• Create, maintain, and edit developer-facing documentation and integration guides
• Document communications, testing methodologies, solutions, and workflows for internal use
• Collaborate with internal teams to notify API users of deprecating Active GraphQL API Versions
• Update, improve, and document tooling and processes in partnership with Product Development to scale operations efficiently
• Guide developers through the Jobber App Review process, setting high standards for throughput, quality, and developer experience
• Define and enforce app quality and consistency policies alongside key organizational partners such as Security and Product Development
• Work closely with developers to understand their app workflows and rigorously test their apps against Jobber's standards
• Coordinate app releases into the Jobber App Marketplace with internal teams at Jobber
• Use insights and customer feedback to identify opportunities to optimize processes, ensuring efficiency for team members and transparency for all stakeholders

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Experience: 2-5 years of experience in technical support, API integration, or a related role

Required Skills:

• Proven strong cross-functional, cross-organizational stakeholder management and verbal/written communications
• Strong time management skills
• Clear communication skills with the ability to build relationships and earn trust quickly
• A keen eye for detail and analytical thinking to evaluate app functionality, design, user interface, and overall customer experience
• The ability to assess and test mobile applications across various platforms, identifying bugs and suggesting improvements to app partners
• Familiarity with app store guidelines and a strong understanding of mobile and web technologies
• Experience working on technical issues, troubleshooting bugs, and reading code in a few different languages
• An understanding of web protocols like HTTP, HTTPS, OAuth, authentication, and tools designed to test them (e.g., POSTMAN)
• Experience with Git, GitHub, and using Markdown to update web-hosted documentation
• A problem-solving mindset with the ability to embrace ambiguity and work independently with little guidance

Preferred Skills:

• A background in computer science, information technology, or a related field
• Experience optimizing workflows and processes using AI
• Experience with app testing methodologies and tools
• A passion for technology and staying updated with industry trends and best practices
• Experience with technical writing for customer-facing and internal documentation
• Experience with Ruby on Rails, TypeScript, React, and/or GraphQL in a production environment
• Experience using APIs to build applications and query data
• Experience using SQL and/or APIs to query from a database

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• A portfolio showcasing your experience with APIs, app integration, and troubleshooting technical issues
• Examples of your technical writing and documentation skills
• Case studies demonstrating your ability to optimize workflows and processes

Technical Documentation:

• Code quality, commenting, and documentation standards
• Version control, deployment processes, and server configuration
• Testing methodologies, performance metrics, and optimization techniques

📝 Enhancement Note: As this role involves supporting developers and maintaining high-quality standards for the Jobber App Marketplace, a strong portfolio demonstrating your technical expertise and problem-solving skills is essential.

💵 Compensation & Benefits

Salary Range: $71,600 - $96,900 USD per year

Benefits:

• Equity rewards
• Annual stipends for health and wellness
• Retirement savings matching
• Extended health package with fully paid premiums for both body and mind

Working Hours: 40 hours per week, with flexible scheduling for deployment windows and maintenance

📝 Enhancement Note: Jobber's compensation package is designed to reflect each new hire's skills, experience, and growth potential. The range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS) for small home service businesses

Company Size: Medium-sized (100-200 employees)

Founded: 2011

Team Structure:

• Product Support team collaborating with other departments and stakeholders to bring company values to life for customers
• Close collaboration with Success, Product Development, and Partnerships teams to ensure a world-class customer experience for developers

Development Methodology:

• Agile/Scrum methodologies and sprint planning for web projects
• Code review, testing, and quality assurance practices
• Deployment strategies, CI/CD pipelines, and server management

Company Website: Jobber

📝 Enhancement Note: Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation. The company has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Specialist, API

Reporting Structure: Reports to the Senior Manager, Customer Support

Technical Impact: Guides developers through Jobber's API, ensuring high-quality app integration and user experience

Growth Opportunities:

• Technical skill development: Expand your knowledge of Jobber's API, web technologies, and app integration best practices
• Leadership potential: Gain experience managing support tickets, collaborating with cross-functional teams, and defining app quality standards
• Career progression: Transition into more senior technical support roles or explore opportunities in product development, partnerships, or customer success

📝 Enhancement Note: This role offers significant growth potential, with opportunities to develop technical skills, gain leadership experience, and progress within the company.

🌐 Work Environment

Office Type: Remote work environment with occasional team meetups and events

Office Location(s): Remote in Canada

Workspace Context:

• A remote work environment with the necessary tools and resources to perform your job effectively
• Close collaboration with developers, designers, and other stakeholders via email, Zoom, and other communication platforms
• A supportive and inclusive team culture that values humility, supportiveness, and a genuine commitment to customer success

Work Schedule: Flexible scheduling with core hours and the ability to work asynchronously

📝 Enhancement Note: Jobber's remote work environment fosters a supportive and inclusive team culture, with a focus on customer success and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

1. Technical assessment: Demonstrate your ability to troubleshoot technical issues, navigate Jobber's API, and provide empathetic customer support
2. Behavioral questions: Showcase your strong communication skills, time management, and problem-solving abilities
3. Final evaluation: Discuss your fit with Jobber's company culture and values

Portfolio Review Tips:

• Highlight your experience with APIs, app integration, and troubleshooting technical issues
• Showcase your technical writing and documentation skills
• Include case studies demonstrating your ability to optimize workflows and processes

Technical Challenge Preparation:

• Brush up on your knowledge of Jobber's API, web technologies, and app integration best practices
• Practice troubleshooting technical issues and providing empathetic customer support
• Familiarize yourself with Jobber's company culture and values

📝 Enhancement Note: Jobber's interview process focuses on assessing your technical skills, communication abilities, and cultural fit. Preparation should emphasize your problem-solving mindset, attention to detail, and enthusiasm for supporting developers.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• Not applicable, as this role focuses on API support and technical documentation

Backend & Server Technologies:

• Jobber's GraphQL API
• RESTful APIs for app integration and communication
• Web protocols like HTTP, HTTPS, OAuth, and authentication tools (e.g., POSTMAN)

Development & DevOps Tools:

• Git, GitHub, and Markdown for version control and documentation
• Collaboration tools like Slack, Zoom, and Google Workspace for internal communication and project management
• Project management tools like JIRA or Asana for tracking support tickets and workflows

📝 Enhancement Note: As this role focuses on API support and technical documentation, proficiency in Jobber's GraphQL API and relevant web technologies is essential.

👥 Team Culture & Values

Web Development Values:

• Empowerment: Enable developers to build custom apps and integrate with Jobber's platform successfully
• Customer focus: Prioritize the needs and success of developers and Jobber customers
• Collaboration: Work closely with cross-functional teams to ensure a world-class customer experience
• Continuous learning: Stay up-to-date with industry trends, best practices, and emerging technologies

Collaboration Style:

• Cross-functional integration: Collaborate with Success, Product Development, and Partnerships teams to ensure a world-class customer experience for developers
• Code review culture: Contribute to and benefit from a collaborative environment that emphasizes knowledge sharing and continuous learning
• Knowledge sharing: Mentor and support developers, and learn from your colleagues to grow both personally and professionally

📝 Enhancement Note: Jobber's team culture values humility, supportiveness, and a genuine commitment to customer success. The company fosters a collaborative environment that emphasizes knowledge sharing, continuous learning, and mutual growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• API complexity: Navigate Jobber's GraphQL API and help developers build custom apps or integrate with the App Marketplace
• App quality standards: Define and enforce app quality and consistency policies alongside key organizational partners
• Emerging technologies: Stay up-to-date with industry trends and best practices, and adapt to new tools and technologies as they emerge

Learning & Development Opportunities:

• Technical skill development: Expand your knowledge of Jobber's API, web technologies, and app integration best practices
• Leadership potential: Gain experience managing support tickets, collaborating with cross-functional teams, and defining app quality standards
• Career progression: Transition into more senior technical support roles or explore opportunities in product development, partnerships, or customer success

📝 Enhancement Note: Jobber's role offers significant growth potential, with opportunities to develop technical skills, gain leadership experience, and progress within the company. Embrace challenges as opportunities for learning and growth.

💡 Interview Preparation

Technical Questions:

• API fundamentals: Demonstrate your understanding of Jobber's GraphQL API, web protocols, and app integration best practices
• Troubleshooting: Showcase your ability to diagnose and resolve technical issues, and provide empathetic customer support
• Problem-solving: Present creative solutions to complex problems, and discuss your approach to continuous learning and improvement

Company & Culture Questions:

• Company values: Explain how you embody Jobber's values of being humble, supportive, and truly giving a sh*t in a technical support role
• Customer focus: Describe your approach to understanding and addressing the needs of developers and Jobber customers
• Collaboration: Discuss your experience working with cross-functional teams and stakeholders, and how you contribute to a collaborative and inclusive work environment

Portfolio Presentation Strategy:

• API integration examples: Highlight your experience with APIs, app integration, and troubleshooting technical issues
• Technical writing samples: Showcase your technical writing and documentation skills
• Case studies: Present examples of your ability to optimize workflows and processes, and discuss your approach to continuous learning and improvement

📝 Enhancement Note: Jobber's interview process focuses on assessing your technical skills, communication abilities, and cultural fit. Preparation should emphasize your problem-solving mindset, attention to detail, and enthusiasm for supporting developers.

📌 Application Steps

To apply for this Technical Support Specialist, API position at Jobber:

1. Customize your portfolio: Highlight your experience with APIs, app integration, and troubleshooting technical issues
2. Optimize your resume: Emphasize your project highlights, technical skills, and relevant experience in API support and technical documentation
3. Prepare for technical interviews: Brush up on your knowledge of Jobber's API, web technologies, and app integration best practices
4. Research Jobber: Understand the company's mission, values, and culture, and be prepared to discuss your fit with the team and organization

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.