Technical Support Specialist (2025-035) at Circle Cardiovascular Imaging

📍 Job Overview

Job Title: Technical Support Specialist (2025-035)
Company: Circle Cardiovascular Imaging
Location: Sydney, New South Wales, Australia (Remote)
Job Type: Other
Category: Technical Support
Date Posted: 2025-06-30
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

Circle Cardiovascular Imaging is seeking a Technical Support Specialist to provide remote and on-site technical software support for their growing portfolio of imaging products across the Asia Pacific region. The ideal candidate will have a strong background in technical support, preferably within the medical imaging sector, and a solid understanding of cardiovascular imaging. This role requires exceptional communication skills, problem-solving abilities, and the capacity to work effectively in a remote, self-directed environment.

💻 Primary Responsibilities

🛠 Technical Support & Troubleshooting

Provide remote and on-site technical software support for Circle's imaging products
Troubleshoot and resolve customer issues, analyzing, categorizing, and prioritizing problems
Understand customer infrastructure and provide recommendations for performance, system capacity, and business continuity

📝 Documentation & Knowledge Management

Document customer feedback and issues using the ticketing system
Contribute to the development and maintenance of support tools and documentation
Maintain an excellent knowledge of Circle's product suite and the field of cardiovascular imaging

🤝 Customer Interaction & Escalation

Handle pre- and post-sales situations promptly and consistently
Collaborate with cross-functional teams to resolve complex customer issues
Participate in an on-call rotation for customer support

📈 Workflow Optimization & System Configuration

Facilitate optimal cardiology and radiology workflows
Assist in remote installation and configuration support for Circle products
Contribute to the development and enhancement of departmental processes and standards

🎓 Skills & Qualifications

🎓 Education

Real-world support/IT experience is mandatory
An IT-focused technical diploma or similar is preferred

💼 Experience

At least 5 years of experience in previous support roles, preferably within the medical imaging sector
Experience with cardiology and/or radiology workflows is desirable, as is experience with Magnetic Resonance and Computed Tomography (CT) systems
Familiarity with medical industry software and hardware, including DICOM and PACS, is highly desirable

🛠 Required Skills

Outstanding leadership, collaboration, and interpersonal skills
Excellent listening, comprehension, and clear, concise, and grammatically correct oral and written communication skills in English
Solid understanding of providing support for Windows desktops, Mac desktops, and Windows Servers
Solid understanding of LAN and WAN networking, switching, routing, and virtualization (VMWare, Citrix)
Experience with system software/technologies such as GPUs, Linux, and LDAP/Active Directory
Familiarity with JavaScript coding is desirable
Detail-oriented with excellent follow-through and self-directed working environment comfort

🛠 Preferred Skills

Scripting and/or DevOps experience, including experience with related toolsets and best practices
Exposure to cloud services and implementations, such as Amazon Web Services, Microsoft Azure, Google Cloud, or similar
Ability to speak additional languages fluently (Mandarin preferred)
Experience introducing multi-user software systems in enterprise environments

📊 Web Portfolio & Project Requirements

As this role focuses on technical support rather than web development, a portfolio is not required. However, candidates should be prepared to discuss their relevant technical experience and provide examples of complex issues they have resolved in the past.

💵 Compensation & Benefits

💰 Salary Range

The salary range for this role is estimated to be $85,000 - $110,000 AUD per year, based on regional market standards for technical support roles with 5-10 years of experience in the medical imaging sector. This estimate is subject to change based on the candidate's qualifications and the company's internal salary structure.

🎁 Benefits

Competitive compensation and vacation
Transportation allowance
Flexible working arrangements
Employee Wellness Program
Professional development and tuition reimbursement program
Internal recognition/kudos programs
Annual salary review based on company and individual performance
Fun, inclusive, ego-free environment that values diversity and individual thoughts

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Technology

Company Size: Medium (201-1000 employees)

Founded: 2003

Circle Cardiovascular Imaging is a global leader in cardiovascular magnetic resonance imaging (CMR) software solutions. With a strong focus on innovation, quality, and customer service, Circle fosters a collaborative and supportive work environment that encourages diversity and individual thought.

Team Structure:

The Technical Support team is a distributed, global team that works closely with cross-functional teams, including Sales, Marketing, and Product Development
The role reports directly to the Senior Manager, Global Solutions and Support

Development Methodology:

Circle follows Agile methodologies for software development and support processes
The team uses a ticketing system to track and manage customer issues and requests
Collaboration tools, such as Microsoft Teams, are used to facilitate communication and knowledge sharing among team members

📈 Career & Growth Analysis

Web Technology Career Level: Technical Support Specialist (Mid-level)

Reporting Structure: Direct report to the Senior Manager, Global Solutions and Support

Technical Impact: The Technical Support Specialist has a significant impact on customer satisfaction, product adoption, and the overall success of Circle's imaging products. They work closely with cross-functional teams to identify and resolve technical issues, optimize workflows, and improve product quality.

Growth Opportunities:

Technical Growth: Expand expertise in medical imaging, cardiovascular imaging, and related technologies
Leadership Development: Develop leadership and mentoring skills through internal training programs and on-the-job experiences
Career Progression: Transition into more senior technical support roles, team leadership positions, or other relevant roles within the organization

🌐 Work Environment

🏢 Office Type

Circle Cardiovascular Imaging operates a hybrid work environment, with a preference for Eastern Australia (Melbourne, Sydney, Adelaide). The regular working hours are scheduled between 8:00 AM to 5:00 PM local time, with limited travel required (up to 10% of work time).

📝 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the role, company, and candidate's qualifications
Technical Assessment: A hands-on assessment of the candidate's technical skills, focusing on troubleshooting, problem-solving, and customer support scenarios
Behavioral Interview: An in-depth discussion of the candidate's communication, collaboration, and customer service skills
Final Interview: A meeting with the hiring manager and/or other team members to discuss the candidate's fit for the role and the team

Portfolio Presentation Strategy: Not applicable, as this role does not require a portfolio

Technical Challenge Preparation:

Brush up on technical support skills, focusing on medical imaging, networking, and customer service
Review Circle's product suite and familiarize oneself with the company's mission, values, and culture
Prepare examples of complex technical issues resolved in previous roles and be ready to discuss problem-solving strategies and customer communication techniques

ATS Keywords: Technical Support, Medical Imaging, Cardiovascular Imaging, Customer Service, Windows Support, Mac Support, Networking, DICOM, PACS, Virtualization, Linux, JavaScript, Problem Solving, Documentation, Collaboration, Communication, Self-Directed

📌 Application Steps

To apply for this Technical Support Specialist position:

Submit your application through the application link provided
Prepare examples of complex technical issues resolved in previous roles and be ready to discuss problem-solving strategies and customer communication techniques
Research Circle Cardiovascular Imaging's product suite, mission, values, and culture
Prepare for a phone or video screen, technical assessment, behavioral interview, and final interview

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions about technical support roles in the medical imaging sector. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the description to the Technical Support Specialist role in the medical imaging sector
Highlight the unique aspects of the role, such as the focus on cardiovascular imaging and the global customer base
Emphasize the required technical skills, such as medical imaging, networking, and customer service

Industry Expertise:

Provide insights into the medical imaging industry, including trends, technologies, and best practices
Address the specific requirements of the medical imaging sector, such as DICOM, PACS, and related technologies
Include relevant industry-specific keywords and terminology

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information
Only include Enhancement Notes when making significant inferences about the role, with clear reasoning based on industry standards and available information
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute relevant industry keywords throughout all sections naturally

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use medical imaging industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to technical support professionals in the medical imaging sector
Provide actionable insights that give candidates a competitive advantage in the technical support job market

Technical Focus & Portfolio Emphasis:

Emphasize the required technical skills for the Technical Support Specialist role in the medical imaging sector
Address the specific portfolio requirements for this role, focusing on relevant technical experience and customer service skills
Include technical presentation skills and stakeholder communication strategies for technical support scenarios

Avoid:

Generic business jargon not relevant to technical support roles in the medical imaging sector
Placeholder text or incomplete sections
Repetitive content across different sections
Non-technical terminology unless relevant to the specific technical support role in the medical imaging sector

Technical Support Specialist (2025-035)