📍 Job Overview

Job Title: Technical Support Specialist II - Food & Beverage
Company: Ecolab
Location: Dubai, United Arab Emirates
Job Type: Full-Time
Category: Field Sales & Technical Support
Date Posted: July 3, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

Provide technical support and service to Ecolab's Food & Beverage customers in the GCC and Pakistan regions.
Collaborate with sales representatives to execute customer system assurance plans and drive continuous improvement.
Troubleshoot customer issues, perform system analysis, and provide written recommendations to optimize customer operations.
Develop strong relationships with key stakeholders and support sales representatives in plant surveys and new application start-ups.

📝 Enhancement Note: This role requires a strong technical aptitude and the ability to work effectively with customers to understand and resolve their issues. Experience in the food and beverage industry or relevant chemical industry background would be beneficial.

💻 Primary Responsibilities

Customer Support: Provide routine service support to sales representatives and customers, ensuring their systems are performing at optimal levels.
Problem Solving: Identify and resolve customer pain points by performing system analysis, interpreting data, and providing written recommendations.
Sales Support: Assist sales representatives with plant surveys, new application start-ups, and customer service activities.
Relationship Building: Develop strong relationships with key stakeholders in strategic district accounts.
Safety Compliance: Follow Ecolab safety guidelines and incident reporting requirements.

📝 Enhancement Note: This role requires a hands-on approach to service and a focus on exceeding customer expectations. Strong communication skills and the ability to work effectively with diverse teams are essential.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Engineering or Chemistry.

Experience: 2 years of technical service or field sales support experience.

Required Skills:

Technical aptitude and problem-solving skills
Strong communication and interpersonal skills
Experience with Microsoft Office Suite
Ability to work effectively in a variety of conditions
Valid Driver's License

Preferred Skills:

Food and beverage or specialty chemical industry experience
Working knowledge of food and beverage applications (CIP, COP, Lubrication, etc.)
Ability to sell value-added products to customers
Experience working with MS Excel Spreadsheets

📝 Enhancement Note: While not required, experience in the food and beverage industry or relevant chemical industry background would be advantageous for this role. Familiarity with food safety regulations and practices would also be beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.
Technical Documentation: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Dubai, United Arab Emirates is typically AED 15,000 - 25,000 per month (USD 4,083 - 6,805) for candidates with the required experience level. This estimate is based on market research and industry standards for similar roles in the region.

Benefits:

Paid training program
Comprehensive benefits packages
Career advancement opportunities
Safety training
Personal protection equipment

Working Hours: 40 hours per week, with additional hours as required to support sales territory and customer needs.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's qualifications, experience, and the company's internal compensation structure. Benefits packages may also vary based on the company's policies and the candidate's employment status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ecolab is a global leader in water, hygiene, and infection prevention solutions and services. The company's Food & Beverage division focuses on protecting public health and promoting food safety by providing cleaning and sanitizing programs, animal care products, antimicrobial food tissue treatment, and other operational efficiency and product quality programs.

Company Size: Ecolab is a large, multinational corporation with over 45,000 employees worldwide. This provides opportunities for career growth and advancement within the organization.

Founded: Ecolab was founded in 1923 and has since grown to become a trusted partner for businesses in various industries, including food and beverage, hospitality, healthcare, and more.

Team Structure:

The Food & Beverage team consists of sales representatives, technical support specialists, and other support staff who work together to provide comprehensive solutions to customers.
The team is organized by geographic regions, with each region having its own sales and technical support teams.

Development Methodology:

Ecolab uses a structured approach to customer service and support, with a focus on continuous improvement and exceeding customer expectations.
The company provides extensive training and development opportunities to help employees grow and advance in their careers.

Company Website: https://www.ecolab.com/

📝 Enhancement Note: Ecolab's company culture is focused on safety, innovation, and customer satisfaction. The company values diversity, inclusion, and collaboration, and encourages employees to take ownership of their roles and contribute to the company's success.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level technical support position that focuses on providing routine service support, troubleshooting customer issues, and assisting sales representatives in plant surveys and new application start-ups.

Reporting Structure: The Technical Support Specialist II reports directly to the District Sales Manager or another designated supervisor within the organization.

Technical Impact: This role has a direct impact on customer operations and satisfaction by ensuring that their systems are performing at optimal levels and that any issues are resolved promptly and effectively.

Growth Opportunities:

Career Progression: With experience and strong performance, candidates may have the opportunity to advance to higher-level technical support roles, sales positions, or management roles within the organization.
Technical Skill Development: The company provides extensive training and development opportunities to help employees grow and advance in their careers. This may include training on new technologies, products, or industry trends.
Leadership Development: As employees advance in their careers, they may have the opportunity to take on leadership roles, such as mentoring other employees or leading teams on projects.

📝 Enhancement Note: Ecolab offers a comprehensive benefits package and a strong commitment to employee development and growth. The company's large size and diverse range of industries provide numerous opportunities for career advancement and professional development.

🌐 Work Environment

Office Type: Ecolab's office environment is professional and collaborative, with a focus on open communication and teamwork.

Office Location(s): The primary office location for this role is in Dubai, United Arab Emirates. However, the role may require travel to support sales territory and customer needs.

Workspace Context:

Collaborative Environment: The office environment is designed to encourage collaboration and teamwork, with open-plan workspaces and dedicated meeting areas.
Technical Infrastructure: The office is equipped with modern technology and tools to support the team's work, including computers, printers, and other necessary equipment.
Customer Interaction: The role requires frequent interaction with customers, both in person and over the phone or video conferencing.

Work Schedule: The work schedule for this role is typically Monday to Friday, with additional hours as required to support sales territory and customer needs. The role may also require travel to support sales territory and customer needs.

📝 Enhancement Note: Ecolab's work environment is designed to support the team's work and encourage collaboration and communication. The company's commitment to safety and customer satisfaction is reflected in the office design and culture.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the candidate's qualifications and experience.
On-site Interview: A face-to-face interview with the hiring manager and other team members to discuss the candidate's fit for the role and the team.
Technical Assessment: A technical assessment or case study to evaluate the candidate's problem-solving skills and technical aptitude.
Final Interview: A final interview with the hiring manager or another senior team member to discuss the candidate's fit for the role and the company.

Portfolio Review Tips: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.

Technical Challenge Preparation:

Problem-Solving: Prepare for problem-solving scenarios that may involve system analysis, data interpretation, and written recommendations.
Customer Service: Brush up on customer service skills and be prepared to discuss examples of handling difficult customers or resolving complex issues.
Industry Knowledge: Familiarize yourself with the food and beverage industry and Ecolab's products and services.

ATS Keywords: Technical Support, Customer Service, Problem Solving, System Analysis, Data Interpretation, Chemical Ordering, Inventory Management, Sales Support, Relationship Management, Field Sales, Engineering, Chemistry, Microsoft Office, Food Safety, Operational Efficiency, Safety Guidelines.

📝 Enhancement Note: Ecolab's interview process is designed to evaluate the candidate's technical skills, problem-solving abilities, and fit for the role and the team. The company values candidates who are proactive, solutions-oriented, and committed to customer satisfaction.

🛠 Technology Stack & Web Infrastructure

Technology Stack: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.

Web Infrastructure: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.

📝 Enhancement Note: While this role does not involve web development or design, a basic understanding of web technologies and infrastructure may be beneficial for working with customers who use web-based systems or platforms.

👥 Team Culture & Values

Web Development Values: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.

Collaboration Style:

Cross-Functional Teamwork: The team works closely with sales representatives, other technical support specialists, and other departments within the organization to provide comprehensive solutions to customers.
Open Communication: The team encourages open communication and collaboration, with regular meetings and check-ins to discuss progress, challenges, and opportunities.
Continuous Learning: The team values continuous learning and professional development, with regular training and development opportunities to help employees grow and advance in their careers.

📝 Enhancement Note: Ecolab's team culture is focused on collaboration, communication, and continuous learning. The company values employees who are proactive, solutions-oriented, and committed to customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Issues: Troubleshooting complex customer issues and providing written recommendations to optimize their operations.
Industry Trends: Staying up-to-date with industry trends and regulations, and adapting the company's products and services to meet changing customer needs.
Technical Support: Providing technical support to customers with varying levels of technical expertise and experience.

Learning & Development Opportunities:

Training Programs: Participating in Ecolab's comprehensive training and development programs to build technical skills and knowledge.
Industry Events: Attending industry events and conferences to learn from experts and network with other professionals in the field.
Mentorship: Seeking mentorship opportunities within the organization to learn from experienced team members and gain insights into career growth and development.

📝 Enhancement Note: Ecolab offers numerous opportunities for technical and professional development, with a focus on helping employees grow and advance in their careers. The company's large size and diverse range of industries provide numerous opportunities for career advancement and professional development.

💡 Interview Preparation

Technical Questions:

Problem-Solving: Prepare for problem-solving scenarios that may involve system analysis, data interpretation, and written recommendations.
Customer Service: Brush up on customer service skills and be prepared to discuss examples of handling difficult customers or resolving complex issues.
Industry Knowledge: Familiarize yourself with the food and beverage industry and Ecolab's products and services.

Company & Culture Questions:

Company Values: Research Ecolab's company values and be prepared to discuss how you align with them.
Team Dynamics: Prepare for questions about your ability to work effectively in a collaborative, team-based environment.
Customer Focus: Be prepared to discuss your commitment to customer satisfaction and your approach to handling customer issues and concerns.

Portfolio Presentation Strategy: Not applicable for this role, as it focuses on technical support and service rather than web development or design projects.

📝 Enhancement Note: Ecolab's interview process is designed to evaluate the candidate's technical skills, problem-solving abilities, and fit for the role and the team. The company values candidates who are proactive, solutions-oriented, and committed to customer satisfaction.

📌 Application Steps

To apply for this Technical Support Specialist II - Food & Beverage position:

Submit your application through the application link provided in the job listing.
Prepare for the phone or video screen by reviewing the job description and researching the company and its products and services.
Prepare for the on-site interview by practicing common interview questions and researching the company's values and culture.
Prepare for the technical assessment or case study by reviewing the job description and brushing up on your problem-solving skills and technical knowledge.
Prepare for the final interview by reflecting on your strengths and weaknesses and considering how you can contribute to the company's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Spec II -F&B