Technical Support Representative (Tier 2) at Enshored Inc. (External)

📍 Job Overview

Job Title: Junior Specialist - Technical Support (Tier 2)
Company: Enshored Inc.
Location: Pasig City, Pasig, Philippines
Job Type: Full-Time
Category: Customer Support & Technical Support
Date Posted: 2025-06-27
Experience Level: 0-2 years
Remote Status: Remote OK

🚀 Role Summary

Handle high-volume, repeatable tasks supporting client's products, focusing on speed, precision, and structure.
Collaborate with cross-functional teams to ensure client satisfaction and product quality.
Contribute to process improvement and documentation to enhance team efficiency.

📝 Enhancement Note: This role requires a strong focus on attention to detail and the ability to follow structured processes, making it ideal for individuals new to the workforce or seeking to build a career in technical support.

💻 Primary Responsibilities

Task Execution: Accurately perform high-volume, repeatable tasks such as template-based Webflow website builds and CRM snapshot deployments in GoHighLevel, ensuring consistency and quality.
Process Adherence: Follow established Standard Operating Procedures (SOPs) to maintain efficiency and accuracy in task completion.
Task Tracking: Utilize task-tracking tools (Linear, Notion, etc.) to monitor and update progress, ensuring transparency and accountability.
Communication: Maintain clear and concise written communication in English to update team members on task status and any issues encountered.
Collaboration: Work closely with cross-functional teams, including project managers and technical specialists, to ensure client satisfaction and product quality.
Process Improvement: Contribute to process improvement and documentation efforts to enhance team efficiency and effectiveness.

📝 Enhancement Note: This role requires a strong attention to detail and the ability to follow structured processes. Familiarity with task-tracking tools and basic tech fluency is also required.

🎓 Skills & Qualifications

Education: A bachelor's degree in a relevant field or equivalent experience.

Experience: 0-2 years of experience in a similar role or relevant field.

Required Skills:

Strong attention to detail
Ability to follow structured SOPs and templates
Familiarity with task-tracking tools (Linear, Notion, etc.)
Basic English communication (written) for task updates
Basic tech fluency

Preferred Skills:

Exposure to Webflow or similar drag-and-drop CMS platforms
Basic understanding of CRMs or marketing automation tools

📝 Enhancement Note: While not required, exposure to Webflow or similar platforms and basic CRM understanding can be beneficial for excelling in this role.

📊 Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong attention to detail through previous work or projects.
Showcase experience in following structured processes and SOPs.
Highlight proficiency in task-tracking tools and basic tech fluency.

Technical Documentation:

Provide examples of clear and concise written communication in English.
Demonstrate understanding of process improvement and documentation through previous projects or initiatives.

📝 Enhancement Note: As this role focuses on task execution and process adherence, a portfolio showcasing these skills will be most relevant.

💵 Compensation & Benefits

Salary Range: PHP 25,000 - PHP 35,000 per month (Estimated based on market research for junior technical support roles in the Philippines)

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Dynamic work environment with a focus on smart and hard work
Remote work flexibility

Working Hours: 40 hours per week, with flexible scheduling to accommodate project deadlines and maintenance windows.

📝 Enhancement Note: The salary range is estimated based on market research for junior technical support roles in the Philippines. Actual compensation may vary based on experience and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) and Customer Support

Company Size: Medium (250-999 employees)

Founded: 2014

Team Structure:

Cross-functional teams consisting of project managers, technical specialists, and support staff.
Flat hierarchy with a focus on collaboration and open communication.
Strong emphasis on process improvement and documentation.

Development Methodology:

Agile methodologies with a focus on continuous improvement.
Regular team meetings and stand-ups to discuss progress and address issues.
Collaborative environment with a focus on knowledge sharing and learning.

Company Website: www.enshored.com

📝 Enhancement Note: Enshored is a growing BPO company that focuses on supporting disruptive brands and leading companies in the US and Europe. Their commitment to pushing the extra mile and investing in their people makes them an attractive employer for those seeking growth and development opportunities.

📈 Career & Growth Analysis

Role Level: Junior Specialist - Technical Support (Tier 2)

Reporting Structure: Reports directly to the Team Lead or Project Manager.

Technical Impact: Responsible for ensuring high-quality task execution and contributing to process improvement efforts, which directly impacts client satisfaction and product quality.

Growth Opportunities:

Promotion to Senior Specialist: After demonstrating proficiency and consistent performance, individuals may be promoted to a senior role with increased responsibilities and compensation.
Career Transition: With experience and skill development, individuals may explore career transitions into related fields such as project management, technical support management, or specialized technical roles.

📝 Enhancement Note: Enshored's commitment to investing in their people's growth and development provides ample opportunities for career advancement and professional growth.

🌐 Work Environment

Office Type: Hybrid (Remote and On-site)

Office Location(s): Pasig City, Philippines

Workspace Context:

Collaborative work environment with a focus on teamwork and open communication.
Access to necessary tools and resources for task execution and process improvement.
Opportunities for professional development and skill-building through training and workshops.

Work Schedule: Flexible scheduling to accommodate project deadlines and maintenance windows, with a focus on work-life balance.

📝 Enhancement Note: Enshored's hybrid work environment allows for a balance between remote work and on-site collaboration, fostering a dynamic and engaging work experience.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills and cultural fit.
Task Simulation: A practical exercise to evaluate task execution skills and attention to detail.
Final Interview: A discussion with the hiring manager to review the task simulation and address any remaining questions.

Portfolio Review Tips:

Highlight previous work or projects that demonstrate strong attention to detail and process adherence.
Showcase experience with task-tracking tools and basic tech fluency.
Emphasize any exposure to Webflow or similar platforms and basic CRM understanding.

Technical Challenge Preparation:

Familiarize yourself with the task-tracking tools mentioned in the job listing.
Brush up on your English communication skills, focusing on clear and concise writing.
Prepare for process improvement and documentation discussions, highlighting any relevant experience.

ATS Keywords: Attention to Detail, Structured SOPs, Task-Tracking Tools, Basic English Communication, Basic Tech Fluency, Webflow, CRMs, Marketing Automation

📝 Enhancement Note: Enshored's interview process focuses on assessing communication skills, task execution abilities, and cultural fit. Preparing for the task simulation and final interview will be crucial for success.

🛠 Technology Stack & Web Infrastructure

Task Management Tools:

Linear
Notion
Other relevant task-tracking tools

CMS Platforms:

Webflow
Other relevant drag-and-drop CMS platforms

CRM & Marketing Automation Tools:

GoHighLevel
Other relevant CRMs or marketing automation tools

📝 Enhancement Note: Familiarity with the mentioned tools and platforms can provide a competitive advantage in the application process. However, Enshored values potential and willingness to learn, so candidates without experience in these tools are still encouraged to apply.

👥 Team Culture & Values

Company Values:

Grit: Never giving up and persevering through challenges.
Curiosity: A genuine interest in learning and growing.
Learning: A commitment to continuous personal and professional development.
Grace: Unconditional love and support for fellow team members.
Honesty & Sincerity: Being true to oneself and maintaining open, trustworthy, and truthful communication.
Integrity: Standing up for what is right and living by one's highest values.

Collaboration Style:

A dynamic and collaborative work environment with a focus on open communication and knowledge sharing.
Cross-functional teamwork with project managers, technical specialists, and support staff.
Regular team meetings and stand-ups to discuss progress and address issues.

📝 Enhancement Note: Enshored's commitment to their core values creates a strong and supportive team culture that fosters growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High-Volume Task Execution: Managing and completing a high volume of tasks efficiently and accurately.
Process Adherence: Consistently following established SOPs and templates to maintain quality and efficiency.
Adaptability: Quickly learning and adapting to new tools, platforms, and processes as needed.

Learning & Development Opportunities:

Process Improvement: Contributing to process improvement and documentation efforts to enhance team efficiency.
Skill Development: Gaining experience with various task-tracking tools, CMS platforms, and CRMs.
Career Growth: Exploring career advancement opportunities within the technical support or related fields.

📝 Enhancement Note: Enshored's commitment to process improvement and continuous learning provides ample opportunities for growth and development in this role.

💡 Interview Preparation

Technical Questions:

Task Execution: Describe your experience with high-volume task execution and process adherence.
Process Improvement: Discuss your approach to process improvement and documentation.
Tool Proficiency: Demonstrate your familiarity with task-tracking tools, CMS platforms, and CRMs.

Company & Culture Questions:

Company Values: Explain how you embody Enshored's core values in your work and personal life.
Team Dynamics: Describe your experience working in a collaborative and cross-functional team environment.
Growth Mindset: Share your approach to continuous learning and personal development.

Portfolio Presentation Strategy:

Task Execution: Highlight previous work or projects that demonstrate strong attention to detail and process adherence.
Process Improvement: Showcase any experience with process improvement and documentation.
Tool Proficiency: Emphasize any relevant experience with task-tracking tools, CMS platforms, and CRMs.

📝 Enhancement Note: Enshored's interview process focuses on assessing communication skills, task execution abilities, and cultural fit. Preparing for the technical and company-related questions will be crucial for success.

📌 Application Steps

To apply for this Junior Specialist - Technical Support (Tier 2) position:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight relevant skills and experiences, focusing on attention to detail, process adherence, and task-tracking tool proficiency.
Prepare for the phone/video screen, task simulation, and final interview by reviewing the interview preparation tips and technical challenge preparation guidance.
Research Enshored's company culture, values, and team dynamics to ensure a strong cultural fit and alignment with your personal and professional goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Representative (Tier 2)