📍 Job Overview

Job Title: Technical Support Representative (PHP 19,000 Salary Package)
Company: Quantrics Enterprises Inc.
Location: Naga City, Camarines Sur, Philippines
Job Type: Full-Time
Category: Technical Support
Date Posted: March 10, 2025
Experience Level: Entry-Level (0-2 years)
Remote Status: Hybrid (Performance-based arrangements after probationary period)

🚀 Role Summary

Provide exceptional technical support and customer service to resolve customer inquiries and issues.
Troubleshoot and diagnose technical problems, following established procedures and guidelines.
Sell, cross-sell, and upsell communication products and services to customers.
Collaborate with the team to ensure customer satisfaction and achieve sales targets.

📝 Enhancement Note: This role focuses on customer-facing technical support, requiring strong interpersonal skills and a knack for problem-solving. Familiarity with communication products and services is beneficial but not required, as training will be provided.

💻 Primary Responsibilities

Customer Support: Handle inbound calls and resolve customer inquiries and issues professionally and efficiently.
Troubleshooting: Diagnose and troubleshoot technical problems, following established procedures and guidelines.
Sales: Sell, cross-sell, and upsell communication products and services to customers, meeting or exceeding sales targets.
Documentation: Maintain accurate records of customer interactions, issues, and resolutions.
Team Collaboration: Work closely with the team to ensure customer satisfaction and achieve collective sales targets.

🎓 Skills & Qualifications

Education: At least Senior HS or HS Grad (old curriculum)

Experience: At least 18 years old and above, with call center or tech-related experience preferred but not required.

Required Skills:

Strong interpersonal skills
Advanced computer knowledge
Excellent communication skills in English
Strong problem-solving skills
Ability to work in a fast-paced environment
Willingness to work on graveyard shift and shifting schedules

Preferred Skills:

Previous call center or technical support experience
Familiarity with communication products and services
Sales and customer service experience

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support and sales, a portfolio is not required. However, demonstrating problem-solving skills through relevant examples or experiences can strengthen your application.

💵 Compensation & Benefits

Salary Range: PHP 19,000 (Basic) + PHP 2,200 (Non-Tax Allowance) + Quarterly Salary Increase*

Benefits:

HMO with 1 FREE Dependent
10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
Life and Accident Insurance – Day 1
Optical, Medicine, and Mental Health Reimbursement
6 Months Paid Maternity Leave with Cash Assistance
Competitive Paid Paternity Leave
And MORE!

📝 Enhancement Note: The salary range is based on the information provided in the job listing. Regional salary standards and cost of living have been considered, but individual circumstances may vary.

🎯 Team & Company Context

Company Culture: Quantrics Enterprises Inc. is a dynamic and growing company focused on providing exceptional customer service and support. They value strong interpersonal skills, problem-solving abilities, and a commitment to customer satisfaction.

Team Structure: The technical support team consists of representatives who work together to resolve customer inquiries and issues, sell products and services, and achieve collective sales targets.

Development Methodology: The company follows established procedures and guidelines for troubleshooting and resolving technical problems. Representatives are expected to maintain accurate records of customer interactions and issues.

Company Website: https://quantrics.com

📈 Career & Growth Analysis

Web Technology Career Level: Entry-Level Technical Support Representative

Reporting Structure: Reports directly to the Team Leader or Supervisor.

Technical Impact: This role has a direct impact on customer satisfaction and sales performance. Technical support representatives play a crucial role in ensuring that customers have a positive experience with the company's products and services.

Growth Opportunities:

Progression to Team Leader or Supervisor roles
Development of technical and sales skills
Opportunities to work on special projects or initiatives

📝 Enhancement Note: Career progression in this role may involve moving into leadership or management positions within the technical support team or other departments within the company.

🌐 Work Environment

Office Type: Modern call center environment with a focus on customer service and support.

Office Location(s): 3F Robinsons Cybergate Roxas Ave. Cor. Almeda Highway, Naga City, Camarines Sur 4400

Workspace Context:

Collaborative work environment with a focus on customer service and support
Access to necessary tools and resources for troubleshooting and resolving technical problems
Opportunities for team interaction and collaboration

Work Schedule: Shifting schedules, including graveyard shifts, may be required.

📝 Enhancement Note: The work environment is designed to support a customer-focused culture, with a focus on collaboration and teamwork. The work schedule may vary depending on business needs and customer demand.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and problem-solving abilities.
In-depth interview to discuss customer service experience, troubleshooting skills, and sales approach.
Final interview with the hiring manager to discuss career goals, company culture fit, and next steps.

Portfolio Review Tips: N/A

Technical Challenge Preparation:

Brush up on communication products and services knowledge.
Prepare examples of problem-solving skills and customer service experiences.
Familiarize yourself with the company's mission, values, and culture.

ATS Keywords: Technical Support, Customer Service, Troubleshooting, Interpersonal Skills, Computer Knowledge, Call Center Experience, Sales Skills

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and sales approach. Demonstrating a strong customer service orientation and a commitment to customer satisfaction is essential for success in this role.

🛠 Technology Stack & Web Infrastructure

Technology Stack: As this role focuses on customer support and sales, a specific technology stack is not required. However, familiarity with communication products and services is beneficial.

Web Infrastructure: The company's web infrastructure supports customer interactions, sales processes, and technical support. Representatives should be comfortable using the company's customer relationship management (CRM) system and other relevant tools.

📝 Enhancement Note: While this role does not require a specific technology stack, representatives should be comfortable using the company's CRM system and other relevant tools to effectively resolve customer inquiries and issues.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Putting customers first and ensuring their satisfaction.
Problem-Solving: Finding creative and effective solutions to customer issues.
Collaboration: Working together to achieve collective sales targets and customer satisfaction.
Continuous Learning: Staying up-to-date with communication products and services and industry best practices.

Collaboration Style:

Collaborative: Working together to achieve collective sales targets and customer satisfaction.
Supportive: Providing assistance and guidance to team members to help them succeed.
Open: Encouraging open communication and feedback to improve customer service and support.

📝 Enhancement Note: The company values a customer-focused culture, with a strong emphasis on problem-solving, collaboration, and continuous learning. Representatives are expected to embody these values in their daily work.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling difficult or upset customers and finding creative solutions to their issues.
Meeting or exceeding sales targets in a fast-paced environment.
Troubleshooting and resolving technical problems with limited information or guidance.

Learning & Development Opportunities:

On-the-job training and coaching to develop technical and sales skills.
Opportunities to work on special projects or initiatives to gain exposure to different aspects of the business.
Access to e-learning resources and workshops to enhance customer service and support skills.

📝 Enhancement Note: This role presents unique challenges and opportunities for growth, particularly in developing strong customer service and sales skills, as well as problem-solving abilities.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to handle a difficult or upset customer. How did you resolve the issue, and what was the outcome?
How do you stay up-to-date with the latest communication products and services?
Can you walk us through your problem-solving process when troubleshooting a technical issue?

Company & Culture Questions:

Why are you interested in this role and our company?
How do you embody our company values in your daily work?
How do you handle working in a fast-paced environment with shifting schedules?

Portfolio Presentation Strategy: N/A

📌 Application Steps

To apply for this Technical Support Representative position:

Submit your application through the application link provided.
Prepare your Valid ID and Resume, highlighting your relevant experience and skills.
Familiarize yourself with the company's mission, values, and culture.
Prepare for the interview process by practicing your problem-solving skills and customer service experiences.

📝 Enhancement Note: The application process is straightforward, with a focus on assessing communication skills, problem-solving abilities, and sales approach. Demonstrating a strong customer service orientation and a commitment to customer satisfaction is essential for success in this role.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to technical support and customer service roles.
Include customer service methodologies, troubleshooting processes, and sales approaches.
Emphasize interpersonal skills, problem-solving abilities, and a commitment to customer satisfaction.
Address the company's web infrastructure and customer relationship management (CRM) system.
Focus on customer service career progression, emerging customer service trends, and technical support best practices.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical support processes, customer service methodologies, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute technical support and customer service-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer service specialization.

Industry Expertise:

Include specific customer service methodologies, troubleshooting processes, and sales approaches relevant to the role.
Address customer service career progression paths and technical support leadership opportunities within the company.
Provide tactical advice for customer service interviews, including phone or video screening, in-depth interviews, and final interviews with the hiring manager.
Include customer service-specific interview preparation and problem-solving challenge guidance.
Emphasize customer service best practices, communication skills, and a commitment to customer satisfaction.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use technical support and customer service industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to technical support and customer service professionals.
Provide actionable insights that give technical support and customer service candidates a competitive advantage.
Focus on technical support team culture, cross-functional collaboration, and customer impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize customer service best practices, troubleshooting processes, and sales approaches.
Include specific portfolio requirements tailored to the technical support discipline and role level.
Address customer service challenges, problem-solving methods, and performance optimization.
Focus on communication skills, interpersonal skills, and a commitment to customer satisfaction.
Include technical presentation skills and stakeholder communication for customer service projects.

Avoid:

Generic business jargon not relevant to technical support or customer service roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific technical support role.
Marketing language unrelated to technical support, customer service, or user experience.

Generate comprehensive, technical support-focused content that serves as a valuable resource for technical support and customer service professionals evaluating career opportunities and preparing for technical interviews in the customer service industry.

Technical Support Representative (Php 19,000 Salary Package)